Master 60 Amazon Program Manager interview questions covering leadership principles, cross-functional collaboration, and delivery metrics.
Question 52 of 60
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Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Program managers typically manage a portfolio of initiatives for various stakeholders simultaneously. At Amazon, this occurs in a fast-paced environment with a constant flow of new requests. Interviewers ask this question to determine if a candidate has the experience and soft skills necessary to handle and cope with the stress of competing stakeholder needs at the scale and pace required to be successful at Amazon.

Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Remember to include details that help the interviewer understand the relative importance of the projects described within your response. Providing these details helps you demonstrate your ability to handle similar situations at Amazon. For example, you might describe a situation that would result in a significant loss of revenue or a regulatory violation if the projects were not completed on time.

Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"I am a program manager for a major retailer and we recently acquired a smaller competitor. Simultaneously, we closed a partnership deal allowing us to resell products for another major retailer. These two business deals had significant IT implications and my teams were involved in several projects to roll out our systems to the competitor we acquired while integrating with our new partner.
Our senior management asked that we make each stakeholder group feel like they were a top priority even though it was clear that we would have to split our time and effort across the two groups. Both of the situations were sticky politically speaking, and it was important that we make an excellent impression across the board to support our company's growth goals.
I met with the other program managers and technical leads who were involved and we discussed the entire scope of both efforts. We worked out a plan to make sure that we had experts dedicated to each stakeholder group at all times. We felt this was an important step in establishing trust and consistency in their experience in partnering with our IT group. Next, we figured out an order of operations that would reduce lag as much as possible and maximize our efforts across both groups while simultaneously supporting our own retail systems. We had to shift things around and rework several of our roadmaps, but we came up with a solid plan. Ultimately, we were able to transition the acquired retailer over to our ERP solution and integrate with the ERP of the partner retailer with a high level of success."
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Written by Karrie Day
60 Questions & Answers • Amazon

By Karrie

By Karrie