Remember to express your willingness to provide 24x7 escalation support in the event you do not have experience handling support requests outside of normal busines hours. Also, it is important to research after hours support procedures to ensure you are comfortable with the requirements of the role prior to your interview.

"My current team provides 24x7 support for several business critical applications for a global enterprise. I am alerted any time there is a critical ticket or if a high ticket has been open longer than three hours and has not been resolved.

I jump in and work with the members of my team to understand the details, and then I take action accordingly. I ensure that the right people are involved and working diligently to resolve the issue. I also coordinate the communication efforts and work directly with any executives or customers to keep them informed at every step of the process."