60 Amazon Program Manager Interview Questions

01 Describe a time when you leveraged data-driven metrics to identify and implement an improvement in a professional setting. SITUATIONAL

02 Please describe your experience managing projects and programs. DISCOVERY

03 What types of activities do you feel would be involved in owning the strategy for program of work at Amazon? COMPETENCY

04 What are some of the methods you use to deliver effective communication? BEHAVIORAL

05 What project management methodologies do you have experience with? DISCOVERY

06 How many projects do you typically manage concurrently? DISCOVERY

07 What should be included in a well formulated project charter? COMPETENCY

08 What strategic planning methods do you have experience facilitating? DISCOVERY

09 Do you have experience managing globally distributed teams? DISCOVERY

10 Do you have experience leading technology development projects? If so, can you describe the types of projects and the functions you performed. DISCOVERY

11 How would you define the relationship between a vision, goals, and strategy? COMPETENCY

12 How would you add value to the teams you will work with at Amazon within your first sixty days after being hired? SITUATIONAL

13 Describe a time when you had to sacrifice quality due to budgetary, resource, or time constraints. SITUATIONAL

14 Please describe your management style. DISCOVERY

15 Program managers at Amazon are expected to operate with minimal guidance. How do you feel about working mostly autonomously? BEHAVIORAL

16 As an Amazon program manager, we ask that you have strong executive presence. What qualities do you feel you have that would contribute to that? DISCOVERY

17 What are some ways you would coordinate and drive accountability across the various groups within your programs? BEHAVIORAL

18 This is a fully remote position, and the members of the teams within the program you are responsible work remotely. How do you plan to stay connected to your teammates and stakeholders as a program manager at Amazon? BEHAVIORAL

19 At Amazon, we work in a fast-paced environment with a high rate of change. How do you perform an impact assessment to the strategic plans you are responsible for when significant changes arise? COMPETENCY

20 We strive to hire top talent at Amazon. What are some ways you feel you can help us raise the bar? DISCOVERY

21 At Amazon, we leverage our Leadership Principles every day. Can you name three of them? COMPETENCY

22 What unites Amazon employees across teams and geographies is that we are all striving to delight our customers and make their lives easier. As a Program Manager at Amazon, how do you feel you could contribute to that common goal? SITUATIONAL

23 Communication is key at Amazon and we seek program managers with excellent written and verbal skills. Describe the last major presentation you delivered. DISCOVERY

24 We are seeking a program manager who is comfortable delivering end-to-end project management. What does end-to-end mean to you? COMPETENCY

25 What types of data analytic tools do you have experience using? DISCOVERY

26 One of our leadership principles is frugality. Can you describe a time when you were able to achieve more with less? SITUATIONAL

27 Our program managers are sometimes involved in large third party solution purchases. What experience do you have working with vendors? DISCOVERY

28 What types of resources have you have financial responsibility for? DISCOVERY

29 What excites you about the opportunity to work at Amazon? DISCOVERY

30 What strategies do you lean on the most to develop relationships with your stakeholders? BEHAVIORAL

31 As a Selling Partner Support team Program Manager, we work hard to anticipate the needs of our sellers in advance. Describe a time when you correctly anticipated a client need and worked with a team to implement the solution in advance. ROLE-SPECIFIC

32 Root cause analysis is a critical aspect of improving the selling partner support experience. Please describe any root cause analysis methods you are comfortable facilitating. ROLE-SPECIFIC

33 Describe a time when you worked with senior or executive management to communicate the details of a support escalation event. ROLE-SPECIFIC

34 We provide 24x7 on call support to our selling partners. Describe your experience with customer support in this capacity. ROLE-SPECIFIC

35 We follow Lean practices within our organization. Can you name the five principles of Lean? ROLE-SPECIFIC

36 As the IT Services Program Manager you will be responsible for end-to-end communication for IT changes. Can you describe a time when you managed the communication activities for a significant IT implementation? ROLE-SPECIFIC

37 Please describe your experience working with CRM solutions. ROLE-SPECIFIC

38 Our IT Services group supports Amazon’s offices globally. Please describe the largest global initiative you have led. ROLE-SPECIFIC

39 The IT Services Program Manager will be responsible for coordinating efforts across a number of verticals within the organization. Describe your approach to working with various departments in your current role. ROLE-SPECIFIC

40 Communication is a key function of the IT Services Program Manager. How would you describe your communication style? ROLE-SPECIFIC

41 The Business Management team is responsible for providing executive and operational summary information on-demand. Please describe your experience developing or working with dashboard technology to support decision making. ROLE-SPECIFIC

42 Please describe your experience using Oracle or similar ERP systems. ROLE-SPECIFIC

43 What are business intelligence tools, and which solutions have you used in the past? ROLE-SPECIFIC

44 We value Business Management program managers who have in-depth knowledge of the retail industry. How would you define the vendor-reseller relationship, and how is it supported by ERP systems? ROLE-SPECIFIC

45 As a Business Management team program manager, you will facilitate important meetings regularly. What are your go-to methods for ensuring that your meetings stay on track? ROLE-SPECIFIC

46 What can you tell me about the Buy With Prime service we offer our retailers and customers? ROLE-SPECIFIC

47 Describe the specific types of creative projects have you managed recently. ROLE-SPECIFIC

48 What types of creative roles have you held in the past? ROLE-SPECIFIC

49 As a content program manager, you will be partnering with departments like marketing and sale closely. Can you describe your level of experience in this area? ROLE-SPECIFIC

50 Some of the projects you will lead will require resources provided by outside vendors such as props, freelance talent, locations, etc. What level of experience do you have managing external vendors and related resources? ROLE-SPECIFIC

51 Describe your level of experience working directly with engineers. ROLE-SPECIFIC

52 Describe a time when you managed two significant projects or programs that had competing needs. ROLE-SPECIFIC

53 Describe your experience implementing technology solutions that rely on Amazon Web Services. ROLE-SPECIFIC

54 We are seeking a program manager that will command the intellectual respect of their stakeholders. How do you feel you would be able to fulfill that aspect of the job? ROLE-SPECIFIC

55 AWS program managers communicate with and serve to bridge together stakeholder groups that represent enterprise-level departments. Please describe the typical stakeholders for the projects or programs you are responsible for in your current role. ROLE-SPECIFIC

56 This program manager role will focus on improving the customer purchase and delivery experience. Imagine that you are an Amazon customer. What information would you expect to have readily available before making a purchase? ROLE-SPECIFIC

57 What strategies would you use to look for ways to reduce customer concessions? ROLE-SPECIFIC

58 Describe your level of experience managing large-scale projects with logistics groups. ROLE-SPECIFIC

59 Describe your level of experience managing cross-functional projects with an IT component. ROLE-SPECIFIC

60 What sources of information would you lean on to identify customer experience improvement opportunities? ROLE-SPECIFIC

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