QUESTION 32 OF 60

Root cause analysis is a critical aspect of improving the selling partner support experience. Please describe any root cause analysis methods you are comfortable facilitating.

Problem solving represents a majority of the work of a support organization. Recurring or critical problems need to be understood properly before they can be resolved in many cases. Amazon interviewers ask this question to identify candidates that are comfortable leading teams through the exercises, data review, and discussions necessary to accurately identify the root cause(s) of the problems they will be asked to solve on behalf of their stakeholders and selling partners.

Amazon lists Six Sigma certification as a preferred qualification for the program manager role within the Selling Partner Support group. Remember to research the most commonly used root cause analysis techniques within Six Sigma in the event you do not have formal Lean training or certification.

"I am comfortable facilitating root cause analysis discussions, and I have experience using the 5 Whys Method, Fishbone Diagramming, and Pareto Charts. Additionally, I encourage my teams to use various critical thinking and problem solving skills to help them identify the various contributors for any problem we are working to solve together."

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Amazon Program Manager Mock Interview

Root cause analysis is a critical aspect of improving the selling partner support experience. Please describe any root cause analysis methods you are comfortable facilitating.

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60 Amazon Interview Questions & Answers

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