What unites Amazon employees across teams and geographies is that we are all striving to delight our customers and make their lives easier. As a Program Manager at Amazon, how do you feel you could contribute to that common goal?

Remember to consider both direct and indirect support of the mission of Amazon within your response. For example, the program manager position you apply for may support the HR functions of Amazon and may not interact directly with customers. However, improving the lives of the employees of Amazon can create the conditions necessary to improve the delight of the customers of Amazon. In the event you cannot easily identify a way to contribute, you can offer that you would regularly ask your teams to consider the mission of Amazon and ensure their work is in alignment with it.

"I have a strong record of process improvement in my professional background. I enjoy reviewing the current ways of approaching a variety of tasks and identifying ways to streamline them and generate value. I feel that as a program manager focused on business operations, I could improve the operations of the teams I work with and the business units I support. In turn, this should result in smoother operations that allow more time to focus on an improved customer experience."