Amazon Program Manager Mock Interview

Master 60 Amazon Program Manager interview questions covering leadership principles, cross-functional collaboration, and delivery metrics.

Question 6 of 60

How many projects do you typically manage concurrently?

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Karrie Day

Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,

Interviewers ask this question to get a sense of the scale of the programs a candidate has experience managing. The answer a candidate provides helps to determine if their experience is in alignment with the level of responsibility that is expected of the open program manager role at Amazon.

Karrie Day

Remember to provide high-level details regarding the number of resources that work on the project teams included within your answer. For example, a project manager responsible for one project with fifty individuals assigned might be comparable to a program manager responsible for five projects assigned to five smaller teams.

Karrie Day

"The program I currently manage is comprised of four teams that support seven major products. Three of the teams are cross-functional teams of seven to ten resources including project managers, product managers, engineers, and testers. The other team handles all of the maintenance and support of our products that are in production.

We typically aim to break large initiatives down into small projects that range from three to six months in duration and there are anywhere from five to ten projects occurring simultaneously at any given time."

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60Amazon Interview Questions & Answers

Situational

1.Describe a time when you leveraged data-driven metrics to identify and implement an improvement in a professional setting.

Discovery

2.Please describe your experience managing projects and programs.

Competency

3.What types of activities do you feel would be involved in owning the strategy for program of work at Amazon?

Behavioral

4.What are some of the methods you use to deliver effective communication?

Discovery

5.What project management methodologies do you have experience with?

Discovery

6.How many projects do you typically manage concurrently?

Competency

7.What should be included in a well formulated project charter?

Discovery

8.What strategic planning methods do you have experience facilitating?

Discovery

9.Do you have experience managing globally distributed teams?

Discovery

10.Do you have experience leading technology development projects? If so, can you describe the types of projects and the functions you performed.

Competency

11.How would you define the relationship between a vision, goals, and strategy?

Situational

12.How would you add value to the teams you will work with at Amazon within your first sixty days after being hired?

Situational

13.Describe a time when you had to sacrifice quality due to budgetary, resource, or time constraints.

Discovery

14.Please describe your management style.

Behavioral

15.Program managers at Amazon are expected to operate with minimal guidance. How do you feel about working mostly autonomously?

Discovery

16.As an Amazon program manager, we ask that you have strong executive presence. What qualities do you feel you have that would contribute to that?

Behavioral

17.What are some ways you would coordinate and drive accountability across the various groups within your programs?

Behavioral

18.This is a fully remote position, and the members of the teams within the program you are responsible work remotely. How do you plan to stay connected to your teammates and stakeholders as a program manager at Amazon?

Competency

19.At Amazon, we work in a fast-paced environment with a high rate of change. How do you perform an impact assessment to the strategic plans you are responsible for when significant changes arise?

Discovery

20.We strive to hire top talent at Amazon. What are some ways you feel you can help us raise the bar?

Competency

21.At Amazon, we leverage our Leadership Principles every day. Can you name three of them?

Situational

22.What unites Amazon employees across teams and geographies is that we are all striving to delight our customers and make their lives easier. As a Program Manager at Amazon, how do you feel you could contribute to that common goal?

Discovery

23.Communication is key at Amazon and we seek program managers with excellent written and verbal skills. Describe the last major presentation you delivered.

Competency

24.We are seeking a program manager who is comfortable delivering end-to-end project management. What does end-to-end mean to you?

Discovery

25.What types of data analytic tools do you have experience using?

Situational

26.One of our leadership principles is frugality. Can you describe a time when you were able to achieve more with less?

Discovery

27.Our program managers are sometimes involved in large third party solution purchases. What experience do you have working with vendors?

Discovery

28.What types of resources have you have financial responsibility for?

Discovery

29.What excites you about the opportunity to work at Amazon?

Behavioral

30.What strategies do you lean on the most to develop relationships with your stakeholders?

Role-Specific

Selling Partner Support

31.As a Selling Partner Support team Program Manager, we work hard to anticipate the needs of our sellers in advance. Describe a time when you correctly anticipated a client need and worked with a team to implement the solution in advance.

Role-Specific

Selling Partner Support

32.Root cause analysis is a critical aspect of improving the selling partner support experience. Please describe any root cause analysis methods you are comfortable facilitating.

Role-Specific

Selling Partner Support

33.Describe a time when you worked with senior or executive management to communicate the details of a support escalation event.

Role-Specific

Selling Partner Support

34.We provide 24x7 on call support to our selling partners. Describe your experience with customer support in this capacity.

Role-Specific

Selling Partner Support

35.We follow Lean practices within our organization. Can you name the five principles of Lean?

Role-Specific

IT Services

36.As the IT Services Program Manager you will be responsible for end-to-end communication for IT changes. Can you describe a time when you managed the communication activities for a significant IT implementation?

Role-Specific

IT Services

37.Please describe your experience working with CRM solutions.

Role-Specific

IT Services

38.Our IT Services group supports Amazon’s offices globally. Please describe the largest global initiative you have led.

Role-Specific

IT Services

39.The IT Services Program Manager will be responsible for coordinating efforts across a number of verticals within the organization. Describe your approach to working with various departments in your current role.

Role-Specific

IT Services

40.Communication is a key function of the IT Services Program Manager. How would you describe your communication style?

Role-Specific

Business Management

41.The Business Management team is responsible for providing executive and operational summary information on-demand. Please describe your experience developing or working with dashboard technology to support decision making.

Role-Specific

Business Management

42.Please describe your experience using Oracle or similar ERP systems.

Role-Specific

Business Management

43.What are business intelligence tools, and which solutions have you used in the past?

Role-Specific

Business Management

44.We value Business Management program managers who have in-depth knowledge of the retail industry. How would you define the vendor-reseller relationship, and how is it supported by ERP systems?

Role-Specific

Business Management

45.As a Business Management team program manager, you will facilitate important meetings regularly. What are your go-to methods for ensuring that your meetings stay on track?

Role-Specific

Content Program Manager

46.What can you tell me about the Buy With Prime service we offer our retailers and customers?

Role-Specific

Content Program Manager

47.Describe the specific types of creative projects have you managed recently.

Role-Specific

Content Program Manager

48.What types of creative roles have you held in the past?

Role-Specific

Content Program Manager

49.As a content program manager, you will be partnering with departments like marketing and sale closely. Can you describe your level of experience in this area?

Role-Specific

Content Program Manager

50.Some of the projects you will lead will require resources provided by outside vendors such as props, freelance talent, locations, etc. What level of experience do you have managing external vendors and related resources?

Role-Specific

Amazon Data Services

51.Describe your level of experience working directly with engineers.

Role-Specific

Amazon Data Services

52.Describe a time when you managed two significant projects or programs that had competing needs.

Role-Specific

Amazon Data Services

53.Describe your experience implementing technology solutions that rely on Amazon Web Services.

Role-Specific

Amazon Data Services

54.We are seeking a program manager that will command the intellectual respect of their stakeholders. How do you feel you would be able to fulfill that aspect of the job?

Role-Specific

Amazon Data Services

55.AWS program managers communicate with and serve to bridge together stakeholder groups that represent enterprise-level departments. Please describe the typical stakeholders for the projects or programs you are responsible for in your current role.

Role-Specific

Customer Experience

56.This program manager role will focus on improving the customer purchase and delivery experience. Imagine that you are an Amazon customer. What information would you expect to have readily available before making a purchase?

Role-Specific

Customer Experience

57.What strategies would you use to look for ways to reduce customer concessions?

Role-Specific

Customer Experience

58.Describe your level of experience managing large-scale projects with logistics groups.

Role-Specific

Customer Experience

59.Describe your level of experience managing cross-functional projects with an IT component.

Role-Specific

Customer Experience

Amazon Program Manager Mock Interview

How many projects do you typically manage concurrently?

60Amazon Interview Questions & Answers

1.Describe a time when you leveraged data-driven metrics to identify and implement an improvement in a professional setting.

2.Please describe your experience managing projects and programs.

3.What types of activities do you feel would be involved in owning the strategy for program of work at Amazon?

4.What are some of the methods you use to deliver effective communication?

5.What project management methodologies do you have experience with?

6.How many projects do you typically manage concurrently?

7.What should be included in a well formulated project charter?

8.What strategic planning methods do you have experience facilitating?

9.Do you have experience managing globally distributed teams?

10.Do you have experience leading technology development projects? If so, can you describe the types of projects and the functions you performed.

11.How would you define the relationship between a vision, goals, and strategy?

12.How would you add value to the teams you will work with at Amazon within your first sixty days after being hired?

13.Describe a time when you had to sacrifice quality due to budgetary, resource, or time constraints.

14.Please describe your management style.

15.Program managers at Amazon are expected to operate with minimal guidance. How do you feel about working mostly autonomously?

16.As an Amazon program manager, we ask that you have strong executive presence. What qualities do you feel you have that would contribute to that?

17.What are some ways you would coordinate and drive accountability across the various groups within your programs?

18.This is a fully remote position, and the members of the teams within the program you are responsible work remotely. How do you plan to stay connected to your teammates and stakeholders as a program manager at Amazon?

19.At Amazon, we work in a fast-paced environment with a high rate of change. How do you perform an impact assessment to the strategic plans you are responsible for when significant changes arise?

20.We strive to hire top talent at Amazon. What are some ways you feel you can help us raise the bar?

21.At Amazon, we leverage our Leadership Principles every day. Can you name three of them?

22.What unites Amazon employees across teams and geographies is that we are all striving to delight our customers and make their lives easier. As a Program Manager at Amazon, how do you feel you could contribute to that common goal?

23.Communication is key at Amazon and we seek program managers with excellent written and verbal skills. Describe the last major presentation you delivered.

24.We are seeking a program manager who is comfortable delivering end-to-end project management. What does end-to-end mean to you?

25.What types of data analytic tools do you have experience using?

26.One of our leadership principles is frugality. Can you describe a time when you were able to achieve more with less?

27.Our program managers are sometimes involved in large third party solution purchases. What experience do you have working with vendors?

28.What types of resources have you have financial responsibility for?

29.What excites you about the opportunity to work at Amazon?

30.What strategies do you lean on the most to develop relationships with your stakeholders?

31.As a Selling Partner Support team Program Manager, we work hard to anticipate the needs of our sellers in advance. Describe a time when you correctly anticipated a client need and worked with a team to implement the solution in advance.

32.Root cause analysis is a critical aspect of improving the selling partner support experience. Please describe any root cause analysis methods you are comfortable facilitating.

33.Describe a time when you worked with senior or executive management to communicate the details of a support escalation event.

34.We provide 24x7 on call support to our selling partners. Describe your experience with customer support in this capacity.

35.We follow Lean practices within our organization. Can you name the five principles of Lean?

36.As the IT Services Program Manager you will be responsible for end-to-end communication for IT changes. Can you describe a time when you managed the communication activities for a significant IT implementation?

37.Please describe your experience working with CRM solutions.

38.Our IT Services group supports Amazon’s offices globally. Please describe the largest global initiative you have led.

39.The IT Services Program Manager will be responsible for coordinating efforts across a number of verticals within the organization. Describe your approach to working with various departments in your current role.

40.Communication is a key function of the IT Services Program Manager. How would you describe your communication style?

41.The Business Management team is responsible for providing executive and operational summary information on-demand. Please describe your experience developing or working with dashboard technology to support decision making.

42.Please describe your experience using Oracle or similar ERP systems.

43.What are business intelligence tools, and which solutions have you used in the past?

44.We value Business Management program managers who have in-depth knowledge of the retail industry. How would you define the vendor-reseller relationship, and how is it supported by ERP systems?

45.As a Business Management team program manager, you will facilitate important meetings regularly. What are your go-to methods for ensuring that your meetings stay on track?

46.What can you tell me about the Buy With Prime service we offer our retailers and customers?

47.Describe the specific types of creative projects have you managed recently.

48.What types of creative roles have you held in the past?

49.As a content program manager, you will be partnering with departments like marketing and sale closely. Can you describe your level of experience in this area?

50.Some of the projects you will lead will require resources provided by outside vendors such as props, freelance talent, locations, etc. What level of experience do you have managing external vendors and related resources?

51.Describe your level of experience working directly with engineers.

52.Describe a time when you managed two significant projects or programs that had competing needs.

53.Describe your experience implementing technology solutions that rely on Amazon Web Services.

54.We are seeking a program manager that will command the intellectual respect of their stakeholders. How do you feel you would be able to fulfill that aspect of the job?

55.AWS program managers communicate with and serve to bridge together stakeholder groups that represent enterprise-level departments. Please describe the typical stakeholders for the projects or programs you are responsible for in your current role.

56.This program manager role will focus on improving the customer purchase and delivery experience. Imagine that you are an Amazon customer. What information would you expect to have readily available before making a purchase?

57.What strategies would you use to look for ways to reduce customer concessions?

58.Describe your level of experience managing large-scale projects with logistics groups.

59.Describe your level of experience managing cross-functional projects with an IT component.

60.What sources of information would you lean on to identify customer experience improvement opportunities?