Master 77 Senior Project Manager interview questions covering stakeholder management, risk mitigation, and delivery strategy.
Question 36 of 77
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Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Senior project managers in an enterprise IT setting are expected to possess advanced facilitation skills and the ability to lead through influence. Interviewers ask situational questions like these to test a candidate's ability to remain calm and lead others through conflict and other difficult project situations.

Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Remember to go beyond voting, or stack ranking the feature sets. Also, it is best not to jump to escalating the problem to senior managers or executives to resolve scope disagreements among stakeholders. While each of these options are valid, it is best to use this question as an opportunity to demonstrate more advanced conflict resolution techniques. You are more likely to impress your interviewer if your answer includes an intelligent and systematic approach, or one that leverages your subject matter expertise to resolve stakeholder conflicts.

Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"One of the fist things I would suggest we do in a situation like this is use a systematic approach to analyze the costs, benefits, and risks of each feature set. I typically use a matrix with a weighted scale based on how well each feature set aligns with the goals of a project. From there, there is typically a set of features that stand out as front-runners because they are quick hits with high benefits, or the cost of delay is significant.
I also like to discuss the 80/20 rule with my stakeholders who are unfamiliar with it. We look for the 20% of features that would add the most benefit and then discuss the possibility to tabling the rest until some of the other groups have their top needs met.
Finally, I look for obvious order of operations issues or other technological considerations that help to break a stalemate. For example, I once worked with a senior leader in finance who demanded several reports be developed on the front end of the project. I explained that in my experience it often makes sense to tackle that work down the line when it becomes more clear how the solution will be used and what all the relevant points of data will be. We agreed to gather his must-have data requirements so that we could keep the reporting implications in mind while the other operational features were built. In the end, the reports we built were wildly different than what he had originally imagined and he thanked me for my guidance."
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Written by Karrie Day
77 Questions & Answers • Senior Project Manager

By Karrie

By Karrie