As a senior project manager, you will be required to explain highly technical concepts to non-technical peers, stakeholders, users, and leaders. What strategies do you use to communicate in this type of situation?

Remember to include more than one approach within your response. Individuals have various learning styles and candidates with the ability to cater to more than one are valued.

"i use several strategies to communicate advanced technical concepts to non-technical stakeholders, users, and leaders. I customize my approach to match the audience and the need.

First, I ask if the person I am working with knows anything about the concept. Many people have a decent amount of technical knowledge already, and I like to use what they already know as a starting point. From there, I typically use a mix of metaphors and simple diagrams to communicate technical concepts. Studies have shown that using figurative language as a framework helps make the process of understanding complex concepts more effective. Simple diagrams serve the same purpose, but target an alternative form of processing and learning for those who learn best visually.

Finally, I approach these discussions with patience and empathy. I work hard to make my audience comfortable and I answer their questions thoroughly. I feel that these combined strategies will help me to successfully communicate with non-technical audiences in the event I am selected for the position."