Remember to provide an example of how you have personally faced the challenge described within your response. Also, be sure to include the details of how you overcame the challenge within your response. This question is a perfect opportunity to demonstrate your leadership, customer service, and problem solving capabilities. Be sure to take full advantage and highlight your best skills.

"One of the biggest problems I have faced as a SaaS project manager is helping my clients understand customization limitations. The sales department for my current company does a great job of working to understand the needs of our clients and educating them on their solution options. However, the discovery information gathered during the sales process is limited and clients often have functional needs that exceed the capabilities of the base solution. While we have the capability to develop custom solutions, they can be expensive and discussing additional costs after the contracts have been signed can upset a customer.

I often work with our lead solution analysts to determine creative workarounds or alternative workflows that will meet the needs of our clients without additional costs. That way, our clients only pay for the customizations they really need and they develop trust in us as a vendor. I find it leaves a positive impression and sets the stage for subscription increases and future sales."