Master 77 Senior Project Manager interview questions covering stakeholder management, risk mitigation, and delivery strategy.
Question 55 of 77
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Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
All projects have challenges. Senior SaaS project managers are often assigned to work on large scale or complex projects that have the potential for significant issues in the event they are not managed well. Interviewers ask this question to learn more about a candidate's view of project challenges and their strategies for overcoming them.

Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Remember to provide an example of how you have personally faced the challenge described within your response. Also, be sure to include the details of how you overcame the challenge within your response. This question is a perfect opportunity to demonstrate your leadership, customer service, and problem solving capabilities. Be sure to take full advantage and highlight your best skills.

Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"One of the biggest problems I have faced as a SaaS project manager is helping my clients understand customization limitations. The sales department for my current company does a great job of working to understand the needs of our clients and educating them on their solution options. However, the discovery information gathered during the sales process is limited and clients often have functional needs that exceed the capabilities of the base solution. While we have the capability to develop custom solutions, they can be expensive and discussing additional costs after the contracts have been signed can upset a customer.
I often work with our lead solution analysts to determine creative workarounds or alternative workflows that will meet the needs of our clients without additional costs. That way, our clients only pay for the customizations they really need and they develop trust in us as a vendor. I find it leaves a positive impression and sets the stage for subscription increases and future sales."
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Written by Karrie Day
77 Questions & Answers • Senior Project Manager

By Karrie

By Karrie