Remember to include information about the goals of the initiative you worked on as well as the results. The goals and results of a project are critical pieces of information that project managers should have in mind at all times. This question offers a perfect opportunity to demonstrate your awareness of the importance of this information, and any metrics you can offer will boost your chances of a successful interview.

Also, it is important to select a project that had a positive outcome. While all projects experience challenges, it is best to limit your response to projects that demonstrate success.

"I recently led a project to extend our company's use of Salesforce into our customer service operations groups. We had previously used disparate ticketing systems for our contact center, customer service, and field service operations. The high-level goal of the project was to streamline operations and provide our support staff with more customer centric information to help them improve the customer experience.

I was the project manager for the team that transitioned the field service group over to Salesforce. We collaborated with sales, marketing, finance, various IT groups, the other customer service groups and our Salesforce reps. We worked together to lay out a model that worked across the board, and then we scaled it accordingly across all of our geographical locations.

Our field techs loved the new solution. They appreciated the depth of information they had access to in the field, and they loved the integration with other helpful features such as Slack. Overall, we were able to reduce their ticket review and update time by 17% within the first 6 months. Also, the managers across the various support groups were able to identify and implement a number of operational workflow improvements once they had access to the integrated analytic data available to them through the BI solutions."