What is your patient or client care philosophy?
The members of UnitedHealth Group are what makes their business successful and, in the world of healthcare, providing great service is what keeps patients and insured members coming back for more care. In their mission to help people live healthier lives, the company values integrity and compassion in all of their interactions with their members. Your interviewer hopes to hear that you will help live these values in the interactions you will be making on the job at UHG. Speak openly about your patient or client care philosophies and try to discuss how you've helped live them in the past through your work.
"As simple as it sounds, always keeping the golden rule in mind and putting myself in the other person's shoes is how I always approach an interaction or conversation with customers that I have worked with in the past. In my current job, I am in a call center that fields calls from customers all over the world. If a customer is upset about a product they purchased, I take the time to listen to them and what their concerns are. I use reflective listening skills to ensure I hear their concerns correctly and then take action quickly. I find that most difficult conversations like this go well when customers know they are heard and that something is being done about it. In this role at UnitedHealth Group, billing issues can be a big concern for your members and I'll always prioritize quick action and resolution for them so they understand what is happening."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I understand that if they are contacting me, they need my help. I will do everything within my power to solve or address their issues to the boundary of their policy. If I can not help, I may offer solutions (if allowed) as to where they may be able to get help.
Rachelle's Feedback
You show a caring side balanced with ensuring compliance with your employer/industry regulations as well.
