UnitedHealth Group Mock Interview
Practice 37 UnitedHealth Group interview questions covering healthcare policy, data ethics, and patient outcomes.
Question 6 of 37
What is your patient or client care philosophy?
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Example Answer
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
The members of UnitedHealth Group are what makes their business successful and, in the world of healthcare, providing great service is what keeps patients and insured members coming back for more care. In their mission to help people live healthier lives, the company values integrity and compassion in all of their interactions with their members. Your interviewer hopes to hear that you will help live these values in the interactions you will be making on the job at UHG. Speak openly about your patient or client care philosophies and try to discuss how you've helped live them in the past through your work.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"As simple as it sounds, always keeping the golden rule in mind and putting myself in the other person's shoes is how I always approach an interaction or conversation with customers that I have worked with in the past. In my current job, I am in a call center that fields calls from customers all over the world. If a customer is upset about a product they purchased, I take the time to listen to them and what their concerns are. I use reflective listening skills to ensure I hear their concerns correctly and then take action quickly. I find that most difficult conversations like this go well when customers know they are heard and that something is being done about it. In this role at UnitedHealth Group, billing issues can be a big concern for your members and I'll always prioritize quick action and resolution for them so they understand what is happening."
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Anonymous Answer
I understand that if they are contacting me, they need my help. I will do everything within my power to solve or address their issues to the boundary of their policy. If I can not help, I may offer solutions (if allowed) as to where they may be able to get help.
Rachelle's Feedback
You show a caring side balanced with ensuring compliance with your employer/industry regulations as well.
Anonymous Answer
Be it a patient or an employee in the firm, everyone deserves to be treated respectfully and compassionately.
Rachelle's Feedback
This is a fantastic patient care philosophy! It is apparent that you are a caring individual who is mindful and respectful of others.
Anonymous Answer
I take an individual approach to every call and every direct contact with a patient. I realize their needs are different even though the situation might seem the same. Every patient deserves to be treated as an individual, and everyone has the right to be treated with compassion and understanding.
Cindy's Feedback
Nice answer. More detail or an example would be very helpful. How are you ensuring you're treating each customer as an individual? Are you asking questions about their situation or tailoring your responses?
Anonymous Answer
Treat them with the respect and dignity that every person deserves. Treat them like it was you in their place.
Marcie's Feedback
The interviewer will appreciate that you plan to treat all patients with respect and dignity. Consider building out your answer a bit more to mention that you would treat all patients like they were your family or friends and that you will always put their best health interests first.
Anonymous Answer
I believe that everyone that we come in contact with has their struggles and story. So I make sure to always listen to my patients, showing empathy, treating them like they are my own family. Everyone has the right to compassionate care. You have to have the heart to be in this field, and I do whatever I can to make my patients happy.
Amanda's Feedback
Your answer shows that you're compassionate and empathetic, which are important characteristics for those working in the medical field. A philosophy of patient care is a framework of care goals and values that help you make the best choice for each patient. You can make this answer even stronger by researching the company's values and then showing how the company's values and your own values align when it comes to caring for others.
Anonymous Answer
Not applicable.
Marcie's Feedback
Even if you're applying for an administrative position, given you're being interviewed by a company in the healthcare space it's not a bad idea to have an answer prepared for this sort of question just in case. You might want to mention that you look forward to working for a company that helps people with their healthcare needs and that you always aim to provide customers with timely, helpful, and friendly service.
Anonymous Answer
As a company that strives to help people live healthier lives and utilize our know-how to help make it a reality for millions, I believe in integrity, compassion, and building long-lasting relationships in our patient care.
Marcie's Feedback
Nice! It's wonderful that you strive to be full of integrity and compassion, in addition to building long-term relationships with patients. This will definitely impress the interviewer. How did you develop this patient care philosophy? Can you provide an example of a time when you exhibited these qualities during one of your customer interactions? Great job!
Anonymous Answer
My patient care philosophy is to care for all patients in the way that I would want myself or my family members to be treated. I always try to put my philosophy in alignment with my employer's policies and procedures.
Jaymie's Feedback
This is a great philosophy to share.
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