At UnitedHealth Group, we believe in continuous feedback from our members, customers, and network of providers. Tell me about a time you received constructive feedback on the job. What did you do after hearing this?
Each year, UnitedHealth Group puts out a National Account Client Survey to gain insight on how to improve their health plan experience. On top of this, the company is always open to feedback on their claims, billing, and other important processes that both providers and members experience. This seeking of continuous improvement also extends to the staff of the company, so it will be important for your interviewer to understand how you handle feedback in your work. In asking this question, your interviewer ideally wants to hear that you can take criticism without getting your feelings hurt and turn that criticism into a positive outcome. Be open and honest about a time you received feedback and make sure to focus on the mindset you had following that and the improvement that you made because of it.
"Early in my career as an actuary, I was inadvertently not following a company procedure on proper documentation and filing of work that my department was doing and it wasn't noticed by my manager until I had been on the job for almost six months. She sat me down and went through the procedure in full and I of course was very apologetic. As it turned out, my orientation didn't fully cover this procedure and, since I was working away from our home office, it had gone unnoticed. Fortunately, I had saved all of my work in a secure place and was able to e-file it accordingly in very short order. Coming aboard here at UnitedHealth Group, I would focus my initial weeks on the job on proper documentation of work records to ensure this would never happen again."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
A new staff member who I was training at the time had some issues understanding why and how we did certain things. I sat down with her, discussed her questions and suggestions, and implemented a couple of her ideas into our staff training. It did help improve things, and she is still with the company today.
Rachelle's Feedback
Nice start! It's a bit of a vague overview, so if time allows, I recommend practicing this question using the STAR method (Situation, Task, Action, Result), which helps candidates learn to give more of the tangible details and outcomes that interviewers are really seeking in behavioral-based interview questions.
