UnitedHealth Group Mock Interview

Practice 37 UnitedHealth Group interview questions covering healthcare policy, data ethics, and patient outcomes.

Question 25 of 37

At UnitedHealth Group, we believe in continuous feedback from our members, customers, and network of providers. Tell me about a time you received constructive feedback on the job. What did you do after hearing this?

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Example Answer
Community Answers

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Each year, UnitedHealth Group puts out a National Account Client Survey to gain insight on how to improve their health plan experience. On top of this, the company is always open to feedback on their claims, billing, and other important processes that both providers and members experience. This seeking of continuous improvement also extends to the staff of the company, so it will be important for your interviewer to understand how you handle feedback in your work. In asking this question, your interviewer ideally wants to hear that you can take criticism without getting your feelings hurt and turn that criticism into a positive outcome. Be open and honest about a time you received feedback and make sure to focus on the mindset you had following that and the improvement that you made because of it.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"Early in my career as an actuary, I was inadvertently not following a company procedure on proper documentation and filing of work that my department was doing and it wasn't noticed by my manager until I had been on the job for almost six months. She sat me down and went through the procedure in full and I of course was very apologetic. As it turned out, my orientation didn't fully cover this procedure and, since I was working away from our home office, it had gone unnoticed. Fortunately, I had saved all of my work in a secure place and was able to e-file it accordingly in very short order. Coming aboard here at UnitedHealth Group, I would focus my initial weeks on the job on proper documentation of work records to ensure this would never happen again."

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Anonymous Answer

A new staff member who I was training at the time had some issues understanding why and how we did certain things. I sat down with her, discussed her questions and suggestions, and implemented a couple of her ideas into our staff training. It did help improve things, and she is still with the company today.

Rachelle's Feedback

Nice start! It's a bit of a vague overview, so if time allows, I recommend practicing this question using the STAR method (Situation, Task, Action, Result), which helps candidates learn to give more of the tangible details and outcomes that interviewers are really seeking in behavioral-based interview questions.

Anonymous Answer

In my previous role, I was asked to change the daily task timeline and rearrange the time slots with tasks to be performed to create a more effective schedule. I was already pretty much established in my routine, but to bring about positive change, I had to rearrange things to be more effective in the grand scheme of things. It is always good to get out of your comfort zone, see things from a different perspective (someone else perspective), and try a different way.

Marcie's Feedback

It sounds like you were willing to make changes in order to be more efficient, which is great. This also shows that you are open to feedback. Don't forget to emphasize any lessons you learned and carried with you.

Anonymous Answer

There was a time that I received constructive feedback from my manager when she felt I was being taken advantage of. A nurse asked me to do her med pass along with mine so that she could chart on patients. I agreed to do so, and my manager found out and told me that " I don't have to say yes to everything and to let her know if that ever happened again". Since then, I have worked on standing up for myself and not taking on more than I can handle.

Amanda's Feedback

Good answer! You've provided a specific feedback example and related how you're working to improve based on that feedback. You can make your answer even stronger by sharing another example that demonstrates how you've improved your ability to maintain appropriate boundaries or assist team members without taking on more than you should.

Anonymous Answer

I have always valued customer feedback. I handled a partnership that I had a close relationship with and we provided mutual constructive feedback as needed in our weekly meetings. I am able to receive constructive feedback and incorporate it into my job.

Marcie's Feedback

Who was this partnership with? What kind of constructive feedback did you receive, and how did you react upon hearing it? Keeping your answers vague will make the interviewer wonder if these are real examples or just made-up ones. Give specific details and show in this answer how you learned and carried a lesson away from the feedback you received. Good job!

Anonymous Answer

One piece of feedback I received that I have carried with me for years is from a manager that told me I need to learn to say no. I want to help and feel like it is my job to take on assignments when asked, but it is also important to manage my workload well. When there are many competing priorities, it is important to discuss that with my manager and work together on budgeting resources.

Marcie's Feedback

Nice! It sounds like you took the feedback you received and learned a lesson from it, which the interviewer will be happy to hear. Also, the feedback you got shows that you're the type of person who always tries to help others, which the interviewer will also appreciate. Can you include an example of a time when you said no because you had too much on your plate to show the interviewer that you learned from and implemented the feedback you received? This will further strengthen your answer. Otherwise, great job!

Anonymous Answer

I am very energized by feedback, whether constructive or not. I feel that it makes me improve. I receive constructive feedback all the time on my job. One of those was the Daisy Award, which is the highest honor award in clinical nursing practice. After I received this award, I begin to perform even better on the job. I always was making sure that I had my Ts and Ds in place because I didn't want to disappoint my honor.

Discovery

35.What are your weaknesses?

Discovery

36.Why should we hire you?

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UnitedHealth Group Mock Interview

At UnitedHealth Group, we believe in continuous feedback from our members, customers, and network of providers. Tell me about a time you received constructive feedback on the job. What did you do after hearing this?

37UnitedHealth Group Interview Questions & Answers

1.We strive to delight our customers. Give an example of a time when you brought joy to a customer in a previous role.

2.We seek to hire individuals who embrace integrity, which is one of our company's values. When have you demonstrate integrity on the job?

3.Have you ever had to go above and beyond the call of duty on the job in the past? What do you think are some ways team members at UnitedHealth Group do this?

4.How has your education and training prepared you for this role?

5.We take pride in our great relationships with clients, vendors, coworkers, and patients. What are strategies you use to develop great relationships with the people you work with?

6.What is your patient or client care philosophy?

7.In order to work here, you must be able to pass a criminal background check. Will you consent to a full background check upon hire?

8.The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

9.If you could expand your knowledge and expertise in any area of your field, which would you choose?

10.If hired here, how can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

11.Shifting regulations make our industry ever-changing. How will you keep up to date with new laws, rules, or legislation that impact your field?

12.We seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

13.We seek to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?

14.When have you shown a willingness to learn a new method or new approach to solving a problem?

15.How would you describe the personality that you would bring to our team?

16.Our diverse workforce helps us live our mission to improve care for the members we serve. What experience do you have working in a culturally diverse environment?

17.If hired, would you prefer to work individually or in a team-based position?

18.Our company supports a healthy work-life balance for all employees. How do you balance life and work?

19.Tell me about yourself.

20.How would you be able to handle the day-to-day stresses that come with working here?

21.If you were hired today, what would you want to accomplish first in your initial days on the job?

22.Think about a difficult boss or colleague you've had during your career. What made them difficult to work with and how did you successfully interact with this person?

23.W have many positions where employees work remotely for a majority of the time. This is one of those roles. How would you be successful in your home office if hired for this position?

24.What do you know about UnitedHealth Group and what have you learned so far in this interview?

25.At UnitedHealth Group, we believe in continuous feedback from our members, customers, and network of providers. Tell me about a time you received constructive feedback on the job. What did you do after hearing this?

26.Why do you think you will be successful in this role?

27.Have you ever disagreed with direction you received from your manager? What did you do and what was the outcome?

28.Tell me about a time you dealt with an unhappy customer or patient. How did you handle the situation and what was the outcome?

29.What role would you be most comfortable taking on as part of the team here?

30.Working at UnitedHealth Group, there are many emotions that staff can experience in a day. Have your emotions ever been in the way of your productivity on the job?

31.Have you ever made a critical mistake while on the job? How did you handle the situation and why would this approach be vital here?

32.Talk about a time where you took an existing process and used your own creativity to make it better. What did you learn in this situation that you can bring to the team?

33.Why do you think going above and beyond in our work here is important?

34.How would you rate the communication skills you would bring to the UnitedHealth Group team?

35.What are your weaknesses?

36.Why should we hire you?

37.Why do you want to work for UnitedHealth Group?