Talk about a time where you took an existing process and used your own creativity to make it better. What did you learn in this situation that you can bring to the team?
Under the UnitedHealth Group umbrella fall two complementary businesses, Optum and UnitedHealthcare. The growth and success of these business units, and UnitedHealth Group as a whole, has come down to the organization's ability to grow, learn, and adapt in a changing world. Your interviewer will be hoping to get the sense that you are always looking for ways to do things better and help live their core value of innovation. Talk to the interviewer about your ability to take an existing process and develop it creatively by talking about a time you did this on the job. Make sure that your example clearly outlines how you identified a problem, thought carefully through solutions, and then the work you did to implement a new process.
"As an internal auditor of over 15 years, automation of repetitive tasks has certainly come to more light in recent years with new software. A couple of years ago, I was at a national convention and got to talk with and see presentations from some great companies. Upon returning, I began thinking about how the process of my current team could be improved with new software and brought a proposal to my director. She knew that cost and time savings were of utmost importance, so I was tasked with conducting some studies on current labor hours and costs that could be saved and I was happy to oblige. In the end, we went with a great new software package that drastically increased our productivity in fieldwork and reporting. In coming to the UHG team, the high volume of claims here should always be open to improving the process for efficiency and I have an eye open for this."
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Anonymous Answer
In my last role, our team did customer tracking on an excel spreadsheet. Each week I would have to email the team to ask for updates and each team member would make their updates and email me with the spreadsheet attached, I would then open each email and compile all of the updates into the spreadsheet which was time-consuming and not efficient. I created a shared spreadsheet and created a team on Teams where the document lived and team members could make updates as the days progressed. I created a much more efficient process.
Marcie's Feedback
Excellent! This is a very strong answer because you provided a specific example with lots of details that truly shows how you improved a process. Wonderful response!
