UnitedHealth Group Mock Interview

Practice 37 UnitedHealth Group interview questions covering healthcare policy, data ethics, and patient outcomes.

Question 11 of 37

Shifting regulations make our industry ever-changing. How will you keep up to date with new laws, rules, or legislation that impact your field?

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Example Answer
Community Answers

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

As one of the largest healthcare operations in the world, UnitedHealth Group has a very thorough and detailed compliance program that you can certainly read about on its website. Knowing that regulations are continuously changing surrounding direct patient care, billing, and insurance coverage, your interviewer needs to get the sense that you will always do what is necessary to stay up to speed on new changes and information in your line of work. This is your time to elaborate on any of the groups, associations, professional organizations, or networks that you belong to that help you stay informed in your work. Also, be sure to discuss any publications that you read regularly to show your passion for staying educated.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"Working in the community health setting for the last 12 years with great success is partly due to my passion for learning and growing. New laws and regulations to improve access, care, and affordability certainly make it necessary to stay on top of my game and I will continue to be proud to do so as part of the UnitedHealth Group team. I'm currently an active member of the NACHC and a certified community health worker. Whenever I can, I take advantage of attending the NACHC conferences that they put on. Their policy & issues forum back in 2022 was absolutely informative and amazing. I also love to stay up to date on their website on new care delivery research that is released because I always find things that I can use in my work."

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Anonymous Answer

I make it a point to follow blogs in my area of interest, and I am also part of various professional communities which helps me remain current on changes in trends and laws. I also discuss various matters concerning society, education, business with my friends and family which widens my knowledge base.

Rachelle's Feedback

Good for you! It's apparent that you are highly active in your industry and remaining in-the-know on a range of important topics. You sound very diligent.

Anonymous Answer

I am constantly reading anything that has to do with healthcare and any changes or updates that not only affect the industry, but also the patients that we serve.

Cindy's Feedback

Great! What, specifically are you reading? What have you learned recently? Is there a hot topic that will engage the interviewer? (Remember, the more of a conversation you can generate, the more information you can impart about your background, and the likelier you are to land the job!)

Anonymous Answer

I keep abreast of news and changes that might impact the health industry. As far as when changes will take effect and how we are going to go about I will have to keep my eyes on company sent emails and bulletins.

Marcie's Feedback

It's great that you mention that you like to keep abreast of industry-related news and changes. You will definitely want to go further into HOW you will stay on top of this information. Do you read industry blogs or watch for industry items on social media? Do you attend conferences or read any specific industry-related magazines? Do you talk to your network or keep an eye on what competitors are doing?

Anonymous Answer

I want to be the person who brings news that impacts our department to the table. So I have a news app loaded to my phone where I can choose specific topics to stay on top of any events that may impact our work.

Amanda's Feedback

This is a great place to start! You can also consider sharing any academic or industry publications you follow, membership in any professional associations, or conferences you attend to stay current as the healthcare industry evolves.

Anonymous Answer

Generally, large companies such as UnitedHealth Group are great about keeping their employees abreast of all of the changes that affect our work but other than that I do my own due diligence and research to find out the latest in regulation changes.

Marcie's Feedback

Consider rephrasing your response to really emphasize how you stay abreast of new laws, rules, and legislation in the healthcare space. See below:

It's important to me to stay up-to-date with what's happening in the healthcare space because it interests me and because it helps me perform my job successfully. To stay abreast of new laws, rules, and legislation in the healthcare field, I regularly check industry-related websites, attend relevant conferences, seminars, and training, and talk to my industry contacts. I have also joined a healthcare insurance association that helps me keep tabs on what's going on within the field. With legislation frequently changing, I strive to stay aware and knowledgeable so that I'm able to perform at a high level professionally.

Anonymous Answer

In the legal industry, there are websites and newsletters, trade organizations, bar committees, and other groups that I would make sure I was subscribed to so that I get the emails and information that these groups put out on the latest industry news. I also tend to focus my continuing education requirements on my particular practice area to stay up to date.

Marcie's Feedback

Great! It sounds like you're very in tune with the ever-changing laws, rules, and legislation in this industry. End your answer by reiterating to the interviewer that you recognize how important it is to stay abreast of these new rules, etc.

Anonymous Answer

As an NP, in order to keep up with the rules/policies, regulations, and healthcare guidelines, I try to keep up with my membership with professional organizations locally and nationally (ANA, Sigma Theta Tau International Honor Society of Nursing, ETC.). I also have subscriptions and alert set up with those credible health information provider websites (MedMD, Uptodate, CDC, Medscape, NIH, etc.) I keep myself up to date with healthcare laws.

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UnitedHealth Group Mock Interview

Shifting regulations make our industry ever-changing. How will you keep up to date with new laws, rules, or legislation that impact your field?

37UnitedHealth Group Interview Questions & Answers

1.We strive to delight our customers. Give an example of a time when you brought joy to a customer in a previous role.

2.We seek to hire individuals who embrace integrity, which is one of our company's values. When have you demonstrate integrity on the job?

3.Have you ever had to go above and beyond the call of duty on the job in the past? What do you think are some ways team members at UnitedHealth Group do this?

4.How has your education and training prepared you for this role?

5.We take pride in our great relationships with clients, vendors, coworkers, and patients. What are strategies you use to develop great relationships with the people you work with?

6.What is your patient or client care philosophy?

7.In order to work here, you must be able to pass a criminal background check. Will you consent to a full background check upon hire?

8.The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

9.If you could expand your knowledge and expertise in any area of your field, which would you choose?

10.If hired here, how can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

11.Shifting regulations make our industry ever-changing. How will you keep up to date with new laws, rules, or legislation that impact your field?

12.We seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

13.We seek to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?

14.When have you shown a willingness to learn a new method or new approach to solving a problem?

15.How would you describe the personality that you would bring to our team?

16.Our diverse workforce helps us live our mission to improve care for the members we serve. What experience do you have working in a culturally diverse environment?

17.If hired, would you prefer to work individually or in a team-based position?

18.Our company supports a healthy work-life balance for all employees. How do you balance life and work?

19.Tell me about yourself.

20.How would you be able to handle the day-to-day stresses that come with working here?

21.If you were hired today, what would you want to accomplish first in your initial days on the job?

22.Think about a difficult boss or colleague you've had during your career. What made them difficult to work with and how did you successfully interact with this person?

23.W have many positions where employees work remotely for a majority of the time. This is one of those roles. How would you be successful in your home office if hired for this position?

24.What do you know about UnitedHealth Group and what have you learned so far in this interview?

25.At UnitedHealth Group, we believe in continuous feedback from our members, customers, and network of providers. Tell me about a time you received constructive feedback on the job. What did you do after hearing this?

26.Why do you think you will be successful in this role?

27.Have you ever disagreed with direction you received from your manager? What did you do and what was the outcome?

28.Tell me about a time you dealt with an unhappy customer or patient. How did you handle the situation and what was the outcome?

29.What role would you be most comfortable taking on as part of the team here?

30.Working at UnitedHealth Group, there are many emotions that staff can experience in a day. Have your emotions ever been in the way of your productivity on the job?

31.Have you ever made a critical mistake while on the job? How did you handle the situation and why would this approach be vital here?

32.Talk about a time where you took an existing process and used your own creativity to make it better. What did you learn in this situation that you can bring to the team?

33.Why do you think going above and beyond in our work here is important?

34.How would you rate the communication skills you would bring to the UnitedHealth Group team?

35.What are your weaknesses?

36.Why should we hire you?

37.Why do you want to work for UnitedHealth Group?