UnitedHealth Group Mock Interview
Practice 37 UnitedHealth Group interview questions covering healthcare policy, data ethics, and patient outcomes.
Question 33 of 37
Why do you think going above and beyond in our work here is important?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
In any customer-facing role with UnitedHealth Group, using empathy and problem-solving skills is vital to help them navigate what can be a very complicated healthcare system. The 27 million insured by the organization remain there in part due to the excellent service they receive and your interviewer wants to hear why you feel going the extra mile will be important in the role that you are interviewing for. Ensure to once again read through the job description of the role so you can give your own personal thoughts on where going above and beyond in your work will be important.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"The sheer number of individuals that UnitedHealth Group insures and provides care for is a testament to the service you provide. We live in a small world where word of poor service spreads like a nasty disease. Providing service that exceeds people's expectations helps in bringing customers back time and time again and this is vital in healthcare. In this role with UHG, going above and beyond would mean returning member phone calls as soon as possible, taking the time to listen to their needs, and ensuring that referrals are followed up on promptly. I know that the members I will be working with will have high medical needs and ensuring their proper care will always be my top priority on the job here."
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Anonymous Answer
Going above and beyond is important because it shows the client that you care about them. If every employee at UHG were to go above and beyond clients would never want to leave.
Marcie's Feedback
True! Why is it so important that the clients know you care about them? Can you tell the interviewer about a time when you went above and beyond for a client and how you felt afterward when they were happy? Keeping their customers satisfied is most likely a top priority for the company so be sure to emphasize that this is a primary professional goal for you too.
Anonymous Answer
Taking the extra steps to deliver excellence is important to their success; create touch points along the way, to make sure we are staying on track. Always give a quick update to the president to gauge feedback and make the necessary adjustments to avoid big surprises at the last minute. Schedule time with CFO to go through the agenda before time and make sure we are on the same thought path, always reach out and touch base and collect feedback Delivering excellent service and honoring commitments to members and external customers is what drives UnitedHealth Group to succeed on a daily basis.
Marcie's Feedback
You're right that going above and beyond helps to ensure that the company upholds its high standards and delivers excellence to its customers. This is definitely a good way to directly answer the question. Can you also talk about a time when you went beyond what was asked of you to make a customer happy? Adding an example like this will strengthen your answer.
Anonymous Answer
Doing what is required is table stakes - going above and beyond is what you have to do in order to compete. That means everyone on the team has to as well. Additionally, in this industry, it is important. We are dealing with people's health and lives. Is there anything more important?
Marcie's Feedback
Great answer. Strengthen it further by adding an example of a time when you went above and beyond for your job. Good job!
Anonymous Answer
Going above and beyond makes me feel accomplished because when my unit/department succeeds then I succeed. I know that going above and beyond allows the organization to live up to its mission and vision, which is pt/client safety/satisfaction so whenever I'm able to help I step in and help. Quit recently I took a 24-hour call for my coworker who injured her arm and is now on light duty.
Jaymie's Feedback
Great answer! You cover teamwork, customer satisfaction, and the success of the team and organization as a whole.
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