We seek to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?

Anonymous Answer

During the summer, I was interning at a firm where two different CRMs were being used even though the underlying data was the same. I helped the team keep the data in sync. I led the quality assurance team, and I analyzed the end-to-end data flow to arrive at a test plan. I managed the testing efforts of the team, and at times, collaborated with different teams to resolve any obstruction to the work. I moved past the first phase of the project and into production without a single error.

Anonymous Answer

Our billing partner was not coding payment plans correctly. As a result, reports revealed the age of outstanding balances. When I identified this as a problem, I ran a report, checked on the accounts, and had them updated with the correct information so this information would no longer show up.

Anonymous Answer

Very good question! There was a prospective job that was very lucrative but due to its location was rejected by many contractors. I started looking for logistics that the crew can benefit from. I Brokedown the cost of accepting the contract; focused on the surrounding area of the job location for viable solutions. In the end, I had a rough estimate of what the cost would be with the details of where the crew can eat, stay and etc. I shared it with my boss, he was ecstatic. The next day the company accepted our proposal.

Anonymous Answer

At a previous job, we had 3 of us on our team in the lab. One of my coworkers stated she felt left out. After reassuring her that my coworker and I were not leaving her out, I suggested switching desks, putting her in the middle of my other coworker and me. I also suggested that we all go out for a monthly dinner. After doing these things, it resolved my coworker's insecurities and made the workplace less tense.

Anonymous Answer

I have excellent problem solving skills. I take problems as a challenge and work diligently through resolution. In a prior role a client I had just been reassigned to me was having a major billing issue that our finance team was not able to resolve. I did my research into the problem and was able to find where the issues were and submitted tickets to get the issues resolved. The client was very appreciative as they had been dealing with the issue for close to a year.

Anonymous Answer

When I first went to TP&A and TFC, there was not a reporting package that management received on regular basis, the analysis and reports were put together on an ad hoc basis, which usually is under an extremely tight deadline and requires the FP&A to crunch through late nights. The tight timeline also had a negative impact on the quality of the work and add a lot of stress. What I decided to do is to take the initiative to create a comprehensive reporting and analysis package by business by region (matrix organization) on a monthly basis, so our key stakeholders, like the president, the CFO, and FP&A lead all have that on hand when they need it. it is time-consuming to put it all together as we need to understand the needs and requirements thoroughly and have everyone on board with the format and content and make it user-friendly. Last but least, we need to commit ourselves to delivering it on time with perfection. Though there are huge hurdles to climb over, after you conquer them, the ongoing process would be much smooth and more efficient. When the first package circled within the senior management circle, it was a big hit. We even created a shared drive, so the senior management could have access to it in real-time. The package was such a success, that our corporate FP&A team came to ask for help to produce one for them. And when our controller took on an FP&A leader role at the different business units, he came back and sought help to create one for his business as well.

Anonymous Answer

We had a situation where the platform we were using for a project wasn't working to collect information and we had a timeline we were on. If we didn't meet our targets, it was going to through us way off and it was a big deal, so I worked with others in my department to create spreadsheets and instructions that we were able to distribute and get the data we needed and worked with the IT department to populate information manually.