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MockQuestions

Meet the Author

AUTHOR
Lauren McCabe

Meet Lauren

Lauren McCabe has over ten years of experience in job coaching, having assisted hundreds of candidates with interviewing, resume writing, self-promotion, and self-marketing.

She has been a recruiter, director-level employee and holds a Master's Degree in Industrial and Organizational Psychology.

In 2019, Lauren created numerous interview question and answer sets for MockQuestions, including H&M, Fisher Investments, and Kaiser Permanente.

Learn more about Lauren McCabe on LinkedIn.

See Lauren's Best Community Answers
question
Why did you apply for this position?
Anonymous Answer

I was delighted to see this opportunity with Qatar Airways. I have been looking for an overseas company where I can meet new people. This is an excellent opportunity that I sincerely hope I am considered for.

Lauren's Answer

This is a great and honest answer.

question
Why do you want to work for USPS?
Anonymous Answer

I want to work for the USPS because it is a great company that is stable. I love to learn new jobs and positions thru out the company and strive for customer service. I would be proud to work for a company like this.

Lauren's Answer

Very solid response! I assisted with some alternate wording.

USPS is an extremely recognizable company with high service standards. I would be proud to work for such a large, stable company. I strive to grow in my customer service career, and I believe this position would give me the growth opportunity I am looking for. I have aspirations to grow within the company as well, so the more learning I can have on the job, the better.

question
How do you feel I stand out from your other candidates?
Anonymous Answer

I love to help people get problems solved, so when they call in and tell me they were in an accident and I can assist them in getting something fixed is awesome.

Lauren's Answer

I am innately a people person. I gain so much satisfaction by helping others. I am eager to receive an opportunity where I can let my best qualities shine.

question
Why should we hire you?
Anonymous Answer

Because I am a very focus individual, who's engaged and eager to achieve results. I also love your company, and I would be proud to be part of it.

Lauren's Answer

Great start. I assisted in expanding your response slightly. See my suggestion below.

I am the right fit for this position because I possess a high level of skill, focus, and eagerness to succeed. I have explored areas of improvement, and I am dedicated to exceed expectations and grow my career through this opportunity. I have a strong affinity for the company and would be honored to be a part of it.

question
When would you be available to start?
Anonymous Answer

I'd be available soon enough cause right now I already resigned from my last company.

Lauren's Answer

No need to disclose your resignation.

I am available to start as soon as possible.

question
Why should we hire you?
Anonymous Answer

You should hire me because I am a uniquely strong employee. At my last company, I was promoted within one year and was the only woman working in the team. I am an extremely dedicated employee who takes pride in their work. I am goal-oriented and aspire to complete projects efficiently and meticulously. I believe I possess many positive qualities that would be quickly realized and utilized.

Lauren's Answer

This is a positive and impactful response. Great job!

question
Anonymous Answer

I recently had a customer that couldn't use the internet service, due to a calamity, and he continued to pay bills. He demonstrate me, also, that his products have broken so, under expressed permission of my team leader, I decided to send him new products for free and to apply for temporary benefits. It's important to follow the company rules, but it's also important to have some flex when needed, in such way that retains customers.

Lauren's Answer

This is a very solid example. You remained within the confines of your company’s policies and procedures, while upholding great customer service. Great job! I assisted with minor edits – see below.

I recently worked with a disgruntled customer who was not using one of our services but continued to pay the bill. The customer had broken products as well, creating further dissatisfaction. I contacted my Team Leader to work out a swift solution. I was advised that providing free products and temporary benefits would be approved. I followed the chain of command to stick to our policies and procedures while ensuring great customer service. Retaining customers is vital, so I try to be as flexible as I can within the confines of policies.

question
Anonymous Answer

I handled the problematic feedback by listening carefully to what was said. I then took the time to review the points raised and put in an action plan to improve my performance.

Lauren's Answer

Collaboration versus isolation is a key message you can drive home with your response.

When I have received difficult feedback, I use it as an opportunity to collaborate with the person reviewing my performance. Creating an action plan helps my problem-solving nature and, together, my manager and I have a working document to visualize my progress and remain accountable.

question
Do you work well under pressure?
Anonymous Answer

Yes, I do work well under pressure. An example of this is when I was organising a careers networking night for the Australia China Youth Association. I had to manage my team to ensure that we were able to finish budgeting, writing up proposals, contacting company representatives by our deadlines. It was important for me to remain calm and professional in the situation to optimise efficiency within the team, despite the looming deadline.

Lauren's Answer

Great situational example! Be mindful of spelling errors; I have altered the words “organize” and “prioritize” several times.

Yes, I consider myself a person who handles stress and pressure very well. Being organized helps me to remain calm and diligent. I once organized a networking event for the Australia China Youth Association. This particular project was large in scale with many team members to manage. I was charged with finishing the budget, writing proposals, and contacting company representatives. I met all of the required deadlines with the use of a clear action plan and calendar system.

question
How has your education prepared you to work for us?
Anonymous Answer

Attending university enabled me to consolidate my organizational skills as well as my ability to prioritize tasks. I am still studying at the moment, but once I complete my intellectual property law units, I will have a deeper understanding of the law behind the work.

Lauren's Answer

It would be helpful to provide a new response and sentiment. The question is repetitive, but try to make sure your response is not.

I am currently immersed in knowledge and concepts that I can directly and actively put into use. I am increasing my knowledge base every day and would build upon my momentum by taking on this role.

Recent Work From Lauren

Published New Community Answers

Cerner Corporation

October 31st, 2019
Published New Community Answers

Radiologic Technologist

October 31st, 2019
Published New Community Answers

Waitrose

October 31st, 2019
Published New Community Answers

H&M

October 31st, 2019
Published New Community Answers

Boeing Co.

October 30th, 2019
Published New Community Answers

Encompass Health

October 29th, 2019
Published New Community Answers

Pernod-Ricard SA

October 28th, 2019
Published New Community Answers

Fisher Investments

October 25th, 2019
Published New Community Answers

Kaiser Permanente

October 23rd, 2019
Published New Community Answers

Medical Laboratory Technician

October 22nd, 2019
Published New Community Answers

Pediatric Nurse

October 21st, 2019