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Express Scripts Interview Questions

To help you prepare for an Express Scripts job interview, here are 31 interview questions and answer examples.

Express Scripts was written by and updated on December 22nd, 2018. Learn more here.

Question 1 of 31

Express Scripts, first and foremost, is a service industry in the spectrum of healthcare. How do you provide great customer service in your role?

How to Answer

Express Scripts unique business is reliant on great customer service and the organization holds service as one of its core values. Whether you directly care for patients with a compassionate approach or you work with customers through a dedicated commitment, your ability to provide great service will be essential to Express Scripts in the role you are interviewing for. For you answer, talk about ways that you provide excellent service to your patients or customers and be sure that you research the specific duties of the role you are interviewing for and tie your answer to the position.

Written by Ryan Brunner on December 21st, 2018

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31 Express Scripts Interview Questions & Answers

  • 1. Express Scripts, first and foremost, is a service industry in the spectrum of healthcare. How do you provide great customer service in your role?

      How to Answer

      Express Scripts unique business is reliant on great customer service and the organization holds service as one of its core values. Whether you directly care for patients with a compassionate approach or you work with customers through a dedicated commitment, your ability to provide great service will be essential to Express Scripts in the role you are interviewing for. For you answer, talk about ways that you provide excellent service to your patients or customers and be sure that you research the specific duties of the role you are interviewing for and tie your answer to the position.

      Written by Ryan Brunner on December 21st, 2018

      1st Answer Example

      "Having worked as a Pharmacy Tech for almost ten years, I have witnessed our roles changing nationally almost on a yearly basis. Once just stashed away in a backroom with no patient contact, I now get to work hand in hand with patients and making sure that they are satisfied is the name of my game as a technician. I do this by conversing with them with a smile on my face as first impressions matter. Then, I use attentive listening skills and ask questions to help find out any needs that they have. By doing these things, I find that my customers walk away happy about our interaction. I think these qualities will translate well to patients of Express Scripts because of my positive attitude and my great communication skills over the phone."

      Written by Ryan Brunner on December 21st, 2018

      2nd Answer Example

      "Working in patient billing, my customers are both the patients that I work with and the departments that I serve as well. Normally working with patients over the phone, I take a friendly and knowledgeable approach and this most often helps the patient understand our interaction better. My friendly approach puts a sometimes mad or worried patient at east regarding their medical bills. Being knowledgeable about the billing process and details helps them better understand why they are being charged for items and why insurance is covering or not covering things. I think these qualities would benefit me well in a potential role with Express Scripts."

      Written by Ryan Brunner

  • 2. Express Scripts was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?

      How to Answer

      Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.

      Written by Ryan Brunner on December 21st, 2018

      1st Answer Example

      "I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."

      Written by Ryan Brunner on December 21st, 2018

      2nd Answer Example

      "I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to Express Scripts in hopes to be considered for the median salary for the role."

      Written by Ryan Brunner

  • 3. Do you think it is possible to be a good team member, yet disagree with the leader?

      How to Answer

      The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

      Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

      Show that even if you disagree with the final decision they make, you support the direction the team is heading.

      Written by Ryan Brunner on December 21st, 2018

      1st Answer Example

      "I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."

      Written by Ryan Brunner on December 21st, 2018

      2nd Answer Example

      "I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."

      Written by Ryan Brunner

  • 4. Why do you think you will be successful in this role with Express Scripts?

      How to Answer

      Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Express Scripts. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

      Written by Ryan Brunner on December 21st, 2018

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  • 5. What is your greatest weakness?

      How to Answer

      Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

      Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

      Written by Ryan Brunner on December 21st, 2018

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  • 6. At 27,000 employees strong and working with customers and clients from all over the country, we value diversity and inclusion in the workplace. Why is that appealing to you?

      How to Answer

      With Express Scripts being such a large and diverse organization, your interviewer will be looking to hear that you thrive in a diverse environment and see the benefits of doing so. The organization puts a lot of effort in the diversity and inclusion arena, so they'll be looking to hear that you have the ability to work with people of different sexes, races, orientations, educational statuses and disability statuses. Talk about any specific examples that you can relate to in your life that show your ability to thrive in a diverse setting and talk about why diversity is important to you.

      Written by Ryan Brunner on December 21st, 2018

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  • 7. In your opinion, what makes you a great problem solver?

      How to Answer

      Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

      Written by Ryan Brunner on December 21st, 2018

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  • 8. What type of work environment do you dislike working in?

      How to Answer

      Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

      Written by Ryan Brunner on December 21st, 2018

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  • 9. A typical day at Express Scripts may find you having to thing of quick solutions for clients or customers. How have you shown your ability to think on your feet in the past and make important decisions?

      How to Answer

      Due to the fast paced and unique nature of the business that Express Scripts operates, you will be empowered in your work to think on your feet and make decisions that provide solutions to customers. Give your interviewer some examples of times that you've been empowered in your work in the past and reiterate that you are able to handle these situations with ease. Talk about your ability to use sound judgement and resources wisely when making impactful decisions in your job.

      Written by Ryan Brunner on December 21st, 2018

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  • 10. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

      How to Answer

      Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

      Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

      Written by Ryan Brunner on December 21st, 2018

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  • 11. If Express Scripts hired you today, what would you accomplish first?

      How to Answer

      When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.

      Written by Ryan Brunner on December 21st, 2018

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  • 12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

      How to Answer

      There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what Express Scripts does.

      Written by Ryan Brunner on December 21st, 2018

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  • 13. Talk about a time that you were willing and able to help solve a problem that others were reluctant to. Why did you do this?

      How to Answer

      Express Scripts prides themselves on being a healthcare opportunity company, tackling problems that others don't, won't or can't. For this question, your interviewer will be looking to hear that you have the same philosophy when it comes to problem solving. For your answer, think of a particular situation where you jumped in find a solution to a problem that others were reluctant to handle. No matter the situation, make it clear to your interviewer that you took action because it benefited a patient, customer or your organization in a positive manner.

      Written by Ryan Brunner on December 21st, 2018

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  • 14. Tell me about yourself.

      How to Answer

      Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.

      Written by Ryan Brunner on December 21st, 2018

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  • 15. What do you know about our business model here at Express Scripts and what part do you see this role playing in that model?

      How to Answer

      As a Pharmacy Benefit Manager, Express Scripts has really ridden the wave of the Affordable Care Act to help provide great services and lower costs to patients needing pharmacy benefits. They have also provided a lower cost and great benefit for pharmacy insurance plans. For this question, your interviewer will be looking to hear that you have a basic understanding of the business of Express Scripts and how your job can help in that mission. Talk about the benefits that they provide to customers over their competition and how you are a believer in this model.

      Written by Ryan Brunner on December 21st, 2018

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  • 16. Do you prefer to work in a team based position or individually?

      How to Answer

      In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

      Written by Ryan Brunner on December 21st, 2018

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  • 17. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?

      How to Answer

      To succeed in the healthcare services industry, you should have a solid level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of compassion for others?

      Written by Ryan Brunner on December 21st, 2018

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  • 18. How would you describe your personality?

      How to Answer

      Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. Your example could include buzzwords such as introverted, energetic, and confident.

      Written by Ryan Brunner on December 21st, 2018

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  • 19. Talk about a time you had to be flexible in a working relationship or partnership with a particular customer, client or patient. What were the keys to you being flexible that made the interaction successful?

      How to Answer

      Express Scripts believes that the backbone of their business is alignment, or the ability to link goals and beliefs with customers, clients or patients. For this interview question, your interviewer will be looking to hear about your ability to be flexible when working with others to aid in the alignment to one common goal in working together. For your answer, stress to your interview that you have the ability to work with a variety of people in helping to work towards a goal together and explain how your values and traits aid you in this process.

      Written by Ryan Brunner on December 21st, 2018

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  • 20. Express Scripts seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

      How to Answer

      Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

      Written by Ryan Brunner on December 21st, 2018

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  • 21. At Express Scripts we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

      How to Answer

      Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with Express Scripts fit into your longer-term plans?

      Written by Ryan Brunner on December 21st, 2018

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  • 22. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

      How to Answer

      The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.

      Written by Ryan Brunner on December 21st, 2018

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  • 23. At Express Scripts, we value the passion of our employees to fuel our mission to be engaging and always reaching for better results. What drives you to succeed in your work?

      How to Answer

      Do what you love and love what you do are key words that are instrumental in the success of any person in the working world. To be great at what you do, you need to passionate about it and your interviewer will be looking to here what drives you to be successful and passionate in your job. Being that one of Express Scripts values is passion, talk about your drive to succeed from both a personal and an organizational level. Telling your interviewer what drives you is great, but just make sure that it relates back to the organization and making the team as a whole better.

      Written by Ryan Brunner on December 21st, 2018

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  • 24. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

      How to Answer

      The interviewer would like to dig deeper into your true areas of interest when it comes to healthcare services. They want to know that your passions align well with what Express Scripts is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Express Scripts would be offering you.

      Written by Ryan Brunner on December 21st, 2018

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  • 25. At Express Scripts, mutual respect is an important value in the way that we treat each other and those that we serve. Why is it important to you to work in a respectful environment?

      How to Answer

      In the workplace, showing respect for your colleagues, clients and/or customers is extremely important to help you build lasting relationships that better the greater good of the organization. Express Scripts, due to the nature of their business, knows this is absolutely true. For this question, your interviewer will be looking to gain insight on why you feel that working in a mutually respectful environment is important. There are many answers to this question, so make sure that you hit on points that you hold near and dear to your heart while always keeping the greater good of the organization in the forefront.

      Written by Ryan Brunner on December 21st, 2018

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  • 26. In order to work for Express Scripts, you must be able to pass a full criminal background check. Do you consent to a full background check?

      How to Answer

      Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.

      Written by Ryan Brunner on December 21st, 2018

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  • 27. What is your patient care philosophy?

      How to Answer

      It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere.

      Written by Ryan Brunner on December 21st, 2018

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  • 28. Talk about a time you had to reach out of your comfort zone to speak up for something that was important to the success of a project or a patient. What compelled you to do this?

      How to Answer

      Express Scripts hold integrity of its employees as one of its primary values and this question is trying to hone in on your integrity by having you show that you are willing to speak up for what is right, even when it may be difficult. For your specific example, be sure to stress that you are a person that takes action to make sure that things are right for all involved in a work situation and that you are ready and willing to speak up, no matter who it is in front of. Projecting this will show your interviewer that you are a person of high integrity.

      Written by Ryan Brunner on December 21st, 2018

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  • 29. At Express Scripts, a vital function of any position is the ability to work closely with our clients and partners to deliver excellent results. Talk about a time you had to be a team player in a difficult environment. What made it difficult?

      How to Answer

      Express Scripts strives to get better together through collaboration with clients and partners of the business and chances are good that your potential job with the organization will put you working closely with others outside of the organization. Because of the large numbers of customers and patients that Express Scripts works with, it is human nature that there will conflict along the way in spots and your interviewer will be looking to get insight on your ability to work well with others when times get tough. Think of a time where you had to do this with a particular person or group of people. Keep your answer focused on your ability to work with anyone towards a goal much larger than yourself and the team.

      Written by Ryan Brunner on December 21st, 2018

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  • 30. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

      How to Answer

      The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.

      Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:

      - Expressive
      - Communicative
      - Open
      - Unreserved
      - Warm Hearted

      Written by Ryan Brunner on December 21st, 2018

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  • 31. Talk about a time where you took a problem and ran with it to find a solution. What motivated you to be the problem solver in this situation?

      How to Answer

      As a healthcare opportunity company, Express Scripts sees potential where others see a problem and the organization expects its employees to be natural problem solvers. For this question, your interviewer will be looking to hear your willingness and readiness to tackle an issue that others were hesitant to. Think of a great example of a time that you did this and expand on your motivations for why you were willing to face the problem. Be sure to project yourself as a person that is willing to do what it takes to achieve results through sound problem solving skills.

      Written by Ryan Brunner on December 21st, 2018

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