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Teleperformance Interview
Questions

31 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Talent     Commercial Services    

Question 1 of 31

Outside of work, what type of creative activities do you like to pursue?

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1.

Outside of work, what type of creative activities do you like to pursue?

A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

Rachelle's Answer #1

"Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."

Rachelle's Answer #2

"I think it's important to exercise creativity in a variety of ways. This reasoning is why I am involved in a variety of things such as team sports, reading, and art classes."

2.

What kind of people do you enjoy working with?

Culture fit is a critical factor when looking for a new position. Talk to the interviewer about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.

Rachelle's Answer #1

"I best enjoy working with individuals who are driven, positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues."

Rachelle's Answer #2

"Some other great characteristics of co-workers:

- Encouraging
- Helpful
- Engaged
- Positive
- Hard-working
- Punctual
- Reliable"

3.

At Teleperformance, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?

Working in the commercial services industry can be challenging for a few reasons. You are working with businesses who have tight deadlines, varying business hours, and multiple departments with different needs. Briefly talk to the interviewer about the challenges you foresee in this role with Teleperformance. Remain positive and complete your answer by commenting on your abilities to meet these challenges.

Rachelle's Answer #1

"This position sounds very exciting, and I understand that all roles come with their challenges. If I had to comment on potential challenges, I think the biggest one will be to learn this new industry and the language that comes with communicating with your clients. I am confident; however that I will meet your expectations as I am a quick and diligent learner."

Rachelle's Answer #2

"As in many industries, I believe that the biggest challenge in business is competing with all of the global e-commerce based organizations. They have less overhead and thus, can offer lower pricing. With that said, I do believe that Teleperformance does a great job when it comes to building value for your customers."

4.

Sometimes the services and packages offered at Teleperformance can be confusing to new clients. How do you explain complicated concepts to those who may not understand?

The interviewer wants to know that you are capable of explaining complex ideas without being condescending to your co-workers or talking over their heads. Give the interviewer an example of how you break down information to make it more easily digestible for the average person.

Think of a presentation about a complex topic, as a proposal to solve a challenging problem. The solution may seem obvious to you, but everyone else in the room is scratching their heads trying to figure out what you're talking about. When you can define key terms and phrases to make them more relevant to your audience, you have skill! Not everyone can do this.

Prepare an example that demonstrates your communication skills and your ability to convey complex information in easy to understand terms.

Rachelle's Answer #1

"I find that when there is a complicated concept to teach, visual aids are always the way to go. Did you know that 65% of people are visual learners and that presentations with visual components are 43% more persuasive? I took a course on creating effective info-graphics and will often implement those in my presentations."

Rachelle's Answer #2

"I use the K.I.S.S method...Keep it simple, silly! If you cannot explain it simply, you do not understand it well enough. I recently rolled out a complex compensation plan with many anomalies. I took the approach to share a broad overview and provide detail for reference. I often try to make analogies or share complex information in the form of a story."

5.

At Teleperformance we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! Did anything significant come out of your suggestion?

Rachelle's Answer #1

"Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."

Rachelle's Answer #2

"I made some recommendations for change in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes and a lot of people in our office commented on how much they liked the changes."

6.

Do you fully understand what we do at Teleperformance?

Questions such as these are why it is essential that you research Teleperformance before your interview. Dive deep into what they do, who their competitors are, who their clients are, and the impact their services have on their customers. Keep your answer as brief as possible and ask for clarification if you need it.

Rachelle's Answer #1

"From my understanding, the primary service offered by Teleperformance is XYZ. You service large businesses such as A, B, and C. Without your services, most businesses would suffer because of 1, 2, 3. Would you like to provide me with more details on the core of your business?"

Rachelle's Answer #2

"I feel that I have a good understanding of what you do at Teleperformance from my research online, and on your website. With that said, I would love to hear more about it from your perspective."

7.

Due to the nature of Teleperformance business and services we may ask that you complete a full background check. Are you willing to comply?

Many companies will ask for a background check before employing you. This due diligence could include a criminal record check, a credit check, a drivers' abstract, and education verification. The request will vary from company to company so you should always be prepared to comply with all requests. If there is a mark on your record, this is the best time to disclose that information.

If you have a clean record: "I can fully understand why Teleperformance would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."

Rachelle's Answer #1

"I can fully understand why Teleperformance would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."

Rachelle's Answer #2

"If you have a mark on your record: "I can fully understand why Teleperformance would need to conduct background checks on all potential employees. I did have a charge against me approximately six years ago for a DUI. I have gained my drivers' license back since then, but I thought I should disclose that to you ahead of time."

8.

Strong time management is important at Teleperformance. How do you manage your time, even on the busiest days?

The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about the ways you manage your projects and daily tasks and how those will help you to succeed in your role with Teleperformance.

Rachelle's Answer #1

"I manage my time by exercising the idea of 'time-blocking'. This approach means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."

Rachelle's Answer #2

"Very carefully! I prioritize deadlines and work that need to be done. Then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."

9.

What are your salary expectations?

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

Rachelle's Answer #2

"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

10.

Tell me about a time when you took charge of a meeting. Was the outcome a positive one?

The interviewer would like to know that you have the confidence to lead a meeting successfully. Think about a time when you have driven a meeting - big or small. This example could be a phone meeting, a lunch and learn, or a large client presentation.

Begin by telling the interviewer the reason for the meeting, who was involved, and what approach you took to prepare for the meeting. Finally, be sure to mention why you felt the meeting was a success! What did you do in that meeting to create an effective and positive outcome?

Rachelle's Answer #1

"My employer asked me to lead a lunch and learn meeting to train 15 employees on our new client management software. I was already a subject matter expert on the software so it wasn't difficult for me to plan the lesson. The challenge was making the content entertaining enough to keep the employees engaged. I created a strong PowerPoint presentation that included pop quiz questions throughout. The presentation was a success, and my employer asked me to lead a follow up meeting a few weeks later."

Rachelle's Answer #2

"Just last week my boss had a personal emergency and could not make it in time for our monthly staff meeting. Everyone was already gathered, and so he called to ask me to take control of the meeting. I feel that I did a great job relaying the information and my boss was thankful for the way that I was able to step in."

11.

At Teleperformance we value continued education and training. Tell me about your education.

The interviewer wants to know how your education has prepared you for this job. A few highlights you can focus on are some of the relevant topics you learned about while attending your courses. How will they help you in this new role? What were some of the most exciting things you learned?

Some ideas for you:

- If you have experience working on group projects, share how you improved your listening and communication skills when working on a challenging project.

- If you learned a new type of software or how to work a kind of equipment you will need to know in this new job, talk about what you know and how you will apply this new knowledge.

While attending post-secondary studies, you likely learned some core skills that would be transferable to any position. Think about what you learned in your highest levels of education and how that knowledge applies (or will apply) to your work. Some of these skills could include:

- Time Management
- Creative Thinking
- Proposal Writing
- Public Speaking
- Presentation Building
- Independent Learning
- Academic Research
- Self-Motivation

Rachelle's Answer #1

"I am a big believer in post-secondary education. It adds a lot of value to those newer to the workplace. My post-secondary education was in Communication and Journalism. The courses in this program helped me to develop stronger business relationships through professional correspondence. I also learned persuasive writing skills which have proven to be incredibly helpful when working on client proposals, and in negotiations."

Rachelle's Answer #2

"I have a B.A. in English and Spanish. I graduated with a 4.0 from ABC College, and I also worked full time while going to school, so I not only learned in my courses but also learned a lot of time management skills and how I work best under some degree of pressure. Academically, I refined my writing skills as well as gave a keynote presentation to several hundred attendees, thereby working on my public speaking and presentation skills."

12.

Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

There are many ways that you can be a fit for a position, even though you do not come with direct industry experience. Think about the variety of skills that you have and how those can benefit another employer, despite the industry. These are your transferable skills, and they can include sales abilities, customer service experience, and software capabilities.

Rachelle's Answer #1

"Although my background is not in your precise industry, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in Excel, my outstanding cold-calling abilities as well as my proven background in team leadership."

Rachelle's Answer #2

"I bring many transferable skills to this position and industry. My talents and skills revolve around helping people and making companies profitable. Customer service, problem-solving, and data analysis can cross any industry, and I am a pro at all three."

13.

Teleperformance values philanthropy and community giving. How do you choose to give back to others?

The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

Rachelle's Answer #1

"I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."

Rachelle's Answer #2

"Volunteering and charitable acts are important to me. I spend time volunteering at the local drop-in center every Sunday."

14.

Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?

Most job descriptions will have a long list of requirements. Hiring managers are aware that, to find a candidate that checks ALL of the boxes, can sometimes be impossible. If you are missing some of the "nice to have" or even the "must have" skills listed in the job description, do not fret! Be open about your shortcomings and discuss with the interviewer how you plan to compensate for those.

Rachelle's Answer #1

"nice to have"

Rachelle's Answer #2

"I bring full dedication to learning, and mastering, any skills I do not currently have. I will compensate for any lacking skills through additional research. Also, I am happy to take any coursework that you feel would help."

15.

How did you maintain a good relationship with your most recent boss?

The interviewer wants to know that you are capable of maintaining a harmonious relationship with those who are considered your leaders.

If your relationship with your boss wasn't fantastic, what efforts did you take to make it better? Here are some suggestions:

- Try to understand what your boss values the most
- Keep your cool, even when you want to lose it
- Anticipate their needs and stay one step ahead
- Take leadership opportunities to show your worth
- Adapt to their preferences

Some basic ground rules for a stable working relationship with your boss are open communication, proactive listening, and not taking things personally. Discuss the ways that you cultivated a healthy relationship with your boss.

Rachelle's Answer #1

"My current boss is a very particular individual. Over the years I have taken the time to understand her preferences, her stress triggers, and what she enjoys seeing in my work. I find that if I stay one step ahead and maintain a positive attitude, we can work productively together."

Rachelle's Answer #2

"I value having a strong working relationship with my boss. I want to learn what they do and take on as much work to help our team as possible. I scheduled regular update meetings with my boss and went the extra mile wherever I could."

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Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
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Accounting
Account Manager
Sales Manager
Marketing
Manager
Office Administrator
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31 Teleperformance Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Outside of work, what type of creative activities do you like to pursue?
  2. What kind of people do you enjoy working with?
  3. At Teleperformance, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?
  4. Sometimes the services and packages offered at Teleperformance can be confusing to new clients. How do you explain complicated concepts to those who may not understand?
  5. At Teleperformance we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
  6. Do you fully understand what we do at Teleperformance?
  7. Due to the nature of Teleperformance business and services we may ask that you complete a full background check. Are you willing to comply?
  8. Strong time management is important at Teleperformance. How do you manage your time, even on the busiest days?
  9. What are your salary expectations?
  10. Tell me about a time when you took charge of a meeting. Was the outcome a positive one?
  11. At Teleperformance we value continued education and training. Tell me about your education.
  12. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
  13. Teleperformance values philanthropy and community giving. How do you choose to give back to others?
  14. Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?
  15. How did you maintain a good relationship with your most recent boss?
  16. We value diversity at Teleperformance. When have you worked amongst a diverse group of people?
  17. Many of the management and higher level roles with Teleperformance require a Degree in Business or similar. Please walk me through your post-secondary education.
  18. At Teleperformance we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?
  19. We have a wide range of services at Teleperformance. Have you ever used any of our services?
  20. At Teleperformance we have many local competitors. In your opinion, what makes us stand out from the crowd?
  21. Customer service is our top priority at Teleperformance. What is your customer service philosophy?
  22. We value accountability at Teleperformance. If a customer sent a formal complaint about an interaction with you, how would you handle it?
  23. When have you contributed to an effort to obtain a corporate goal?
  24. At Teleperformance, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?
  25. Tell me why you are the right fit for Teleperformance, and this position.
  26. Rate your communication skills from 1-10 with proper examples backing your given rating.
  27. How do you determine priorities when you have multiple projects due?
  28. Tell me about a time when you used good judgement and logic to solve a problem.
  29. As a manager, who has been your greatest influence? A person that has defined what type of leader you wish to be.
  30. If you had $50,000 to build your own business, what would you do?
  31. When a problem arises, what is your first reaction?
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