35 Teleperformance Interview Questions & Answers
Table of Contents
- 1. Behavioral Questions
- 2. Communication Questions
- 3. Creative Thinking Questions
- 4. Customer Service Questions
- 5. Direct Questions
- 6. Discovery Questions
- 7. Diversity Questions
- 8. Education Questions
- 9. General Questions
- 10. Leadership Questions
- 11. Operational Questions
- 12. Salary Questions
- 13. Situational Questions
- 14. Teamwork Questions
Behavioral
1. We value accountability at Teleperformance. If a customer sent a formal complaint about an interaction with you, how would you handle it?
How to Answer
If a question on your accountability is posed during your interview, assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace at Teleperformance. Briefly explain to the interviewer that you will handle Teleperformance customers with great care and always be accountable for your actions. If you have a good situation to talk about, don't hesitate to talk about a time where you took constructive feedback on the job and turned it into something positive.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I understand that Teleperformance has put a lot of work into building long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, during my 12-year career, I have not had any clients complain to my employer about my work ethic or delivery of service."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"Constructive feedback is difficult to swallow at times, but it's helpful for me to remember that everyone receives constructive feedback from time to time. If I ever disappoint a client of Teleperformance's in any way, I will always do what is required of me to renew the client relationship "
Written by Ryan Brunner on November 21st, 2021
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I would take full responsibility and issue for my actions and issue an apology, if necessary."
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Behavioral
2. Tell me about a time when you used good judgment and logic to solve a problem on the job. Why do you think this is a necessary skill in this job at Teleperformance?
How to Answer
In asking this question, your interviewer wants to hear about a particular situation where you used good judgment to solve a work-related problem. Be sure to showcase the logic and reasoning abilities that you used to come up with a great solution. Share a brief overview of the problem, discuss the pros/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best. Then, talk a bit about why you feel excellent problem-solving skills are vital for this role, and do so by carefully reading the job description prior to your interview. One of the core values at Teleperformance is 'good is never enough,' so your interviewer ideally wants to hear that you would continually strive to provide the best service possible for their clients. This will often mean using your best problem-solving abilities with clients.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"Just yesterday I had a customer who was upset because our sales associate would not refund a service that the customer had already used in full. She was outside of the 14-day return policy as well. I am the manager, so I stepped in to alleviate the situation. By showing the customer that I could meet her in the middle, she was able to calm down and reason with me. I did not refund her the full price; however, I offered her a $25 in-service credit. I know this will cost my company mere dollars and, in the end, I had a happy customer again. At Teleperformance, you rely on your clients for repeat business and do so through excellent service. I'm confident in my ability to bring confident and sound problem-solving skills to your clients."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"I had a customer who was unhappy with his purchase (the service in question cost over $20k). He then was unhappy with the way in which the arbitration process was heading, and although my team all said just to let him be and have him work with our director of operations to resolve the issue, I knew that I could lose a customer over a one-time issue. I mediated the call, allowed him to air his grievances, and assured him that we would work together to solve the issue. While it was hard to step into this conversation, I felt it was the right thing to do."
Written by Ryan Brunner on November 21st, 2021
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Anonymous Answer
So for example, it happens all the time, that a designer isn’t happy with the model assigned to them, my boss always replies " no one can be 100 % happy " and brushes it off, but I go and try to find a model that would suit their needs, then I figure out how to switch them without changing the whole structure of the show — of course, it takes more time than saying no, but in the end everyone is satisfied."
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Communication
3. Sometimes the services offered by Teleperformance can be confusing to new clients. How do you explain complicated concepts to those who may not understand?
How to Answer
In asking this question, your interviewer wants to know that you are capable of explaining complex ideas without being condescending to your colleagues or clients and that you don't talk over their heads. Give them an example of how you break down information to make it more easily digestible for the average person. If it helps, try to think of a presentation about a complex topic, such as a proposal to solve a challenging problem. The solution may seem obvious to you, but everyone else in the room is scratching their heads trying to figure out what you're talking about. When you can define key terms and phrases to make them more relevant to your audience, you have skill! Not everyone can do this. Prepare an example that demonstrates your communication skills and your ability to convey complex information in easy to understand terms so your interviewer gets the sense that you will be able to.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I find that when there is a complicated concept to teach, visual aids are always the way to go. Did you know that 65% of people are visual learners and that presentations with visual components are 43% more persuasive? I took a course on creating effective info-graphics and will often implement those in my presentations to clients here at Teleperformance."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"I use the K.I.S.S method in all of the work that I do... Keep it simple, silly! I am a firm believer that if you cannot explain it simply, you do not understand it well enough yourself. I recently rolled out a complex compensation plan with many anomalies. I took the approach to share a broad overview and provide detail for reference. I often try to make analogies or share complex information in the form of a story."
Written by Ryan Brunner on November 21st, 2021
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Communication
4. How would you rate your communication skills on a scale from 1-10?
How to Answer
As Teleperformance looks to provide customized solutions to their customers using a team-based approach, communication is the key to success. With this question, your interviewer is giving you the opportunity to rate and openly discuss your communication skills. As you answer, you of course want to reiterate that you have great verbal/written skills and excellent listening skills. As well, you can surely talk about areas where you are looking to improve as well. As you rate yourself, don't hesitate to give an example of a time where your great communication skills helped lead to a win for you or your team in the workplace.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills on the job. Because I am an open leader, my team will let me know if I need to clarify anything."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"I would rate myself as an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business and I pride myself on having solid written communication skills and great verbal communication skills. I am a very extroverted person that loves to communicate with colleagues and clients. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure if I were to be hired at Teleperformance."
Written by Ryan Brunner on November 21st, 2021
Creative Thinking
5. At Teleperformance, we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement and what was the outcome?
How to Answer
If hired at Teleperformance, you will be relied upon to provide creative and efficient solutions for clients and these clients could come from a wide array of businesses and industries. Because of this fact, your interviewer is ideally looking to hire a candidate that has the ability to think outside the box in providing the best solutions possible to clients. In asking this question, your interviewer would like to hear that you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! As you answer, make sure you describe the positive outcome that came from your creative thinking.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"Last year, I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"About three years ago, I made some recommendations for changes in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes and a lot of people in our office commented on how much they liked the changes. While liking the changes was great in and of itself, it was even better seeing the greater efficiency in less time spent in the system, meaning more time spent on productive work."
Written by Ryan Brunner on November 21st, 2021
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I suggested that everyone should send the files to me first, and after that, I check them and upload them in the folder myself — this way we have a clean Drive with only quality content, and everyone’s life has been so much easier ever since."
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Customer Service
6. At Teleperformance, our primary duties are providing services to external businesses. What do you foresee as the biggest challenge in adapting to different environments with different clients?
How to Answer
The position you are interviewing for at Teleperformance can be challenging for a few reasons. If hired, you will likely be working with businesses that have tight deadlines, varying business hours, and multiple departments with different needs. Briefly talk to the interviewer about the challenges you foresee in this role with Teleperformance, particularly in regard to working with a number of varying clients. Remain open, honest, and positive about what you foresee as any challenges for yourself and complete your answer by commenting on your ability to meet these challenges head on.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"This position sounds very exciting, and I understand that all roles come with their challenges. If I had to comment on potential challenges, I think the biggest one will be to learn and adapt to new industries that I am unfamiliar with. I see this as a very exciting and gratifying challenge to help me learn and grow as a professional. Because I would bring solid skills in this field to the Teleperformance team, I am confident in my ability to cater my work to any industry with your clients."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"I foresee one exciting challenge at Teleperformance to be working with so many unique and diverse clients in this role. Coming from a private business where I had just a few internal clients in finance, sales, and management, this would be a new world for me and one that I would be able to thrive in with ease. I am a people person by nature and would take the time to get to know my clients, their business, and their needs to provide a custom service each and every time."
Written by Ryan Brunner on November 21st, 2021
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Customer Service
7. Customer service is our top priority at Teleperformance. What is your customer service philosophy?
How to Answer
Because Teleperformance puts so much effort into their customer service reputation, your interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Teleperformance website and the job description for the role that you are interviewing for and take note of any keywords they use when it comes to taking care of their customers. Match your language with theirs and reiterate that you are always customer-focused in your work.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"As overused as this phrase may be, 'service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly. In today's digital world, I love that Teleperformance provides robust, digitally integrated services to help clients gain a competitive advantage and this is great customer service."
Written by Ryan Brunner on November 21st, 2021
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Direct
8. Due to the nature of our business at Teleperformance, we may ask that you complete a full background check if offered this position. Are you willing to comply?
How to Answer
Because Teleperformance contracts to provide an array of business services with their clients with many of those services entailing confidential and sensitive information, you will likely be subjected to a full criminal background check and drug screening process if offered this position. Prior to your interview, know that a full background could include a criminal record check, a credit check, a driver's abstract, and education verification. As you answer this question, reiterate that you are willing to comply with any and all background checks that would be required for the job. If you do have any marks on your record, it is always best to disclose them during your interview and this question will allow you to do that.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I can fully understand why Teleperformance would need to conduct background checks on all potential employees. I have a clean record and am happy to comply with any of your requests."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"For example: "Yes, I am willing to comply with any necessary background checks if offered this position at Teleperformance. I did have a charge against me approximately six years ago for a DUI. I have gained my driver's license back since then, but I thought I should disclose that to you ahead of time."
Written by Ryan Brunner on November 21st, 2021
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Direct
9. Here at Teleperformance, we take confidentiality very seriously with all of our clients. Have you had to work in an environment where confidential material and information was present?
How to Answer
Teleperformance supports many different front and back-end business operations for clients in every industry. This can include technology, healthcare, and retail sales. In time in this role with Teleperformance, you will be expected to keep the private business information of clients strictly confidential. To ensure that you'll be able to take confidential matters seriously on their team, your interviewer is looking for you to talk about any experience you have in working with confidential information. Prior to your interview, think about the experience you would bring to the Teleperformance team and be prepared to talk openly and honestly about why keeping the information confidential was important. Be sure that your interviewer walks away from your interview knowing that you will take the confidentiality of clients seriously in this role.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"In my current role, I am required to sign a non-disclosure agreement because I am exposed to many business confidential items in my work. At times, I am working with our engineering staff on new product designs and I must never even talk about these items to anyone, including other staff in our office. I take confidentiality very seriously in my work and would continue to do the same here at Teleperformance."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"In my current role, I have access to bank account details and personal information for all of our customers and confidentiality is very important in the work that I do. I maintain confidentiality for our customers by ensuring that I never talk out loud about financial information as I don't want colleagues obtaining that information. I also lock my computer whenever I walk away from my desk so that another person can't have access to any of my programs that house personal and financial information."
Written by Ryan Brunner on November 21st, 2021
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Besides the fact, that you’ll get fired, you could ruin a year’s worth of work of others at stake and so there’s no other option than taking this matter very seriously."
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Direct
10. Do you fully understand the full scope of our business at Teleperformance?
How to Answer
Questions such as these are why it is essential that you research Teleperformance before your interview. As you answer, try to dive deep into all of the services that Teleperformance provides, who their clients are, and the impact their services have on their customers. Keep your answer as brief as possible and don't hesitate to ask for clarification if you need it.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"What really intrigues me about coming to work for Teleperformance is the vast amount of business services that you provide to customers, from front office services like administrative, HR and finance to more skilled operations like executive management, quality, and sales. Your clients are from all over the world and include big names like Samsung, Grubhub, and Wish. After a careful job search for a great and impactful organization, it didn't take long for Teleperformance to get to the top of my list."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"I feel that I have a good understanding of what you do at Teleperformance from my research online and on your website, particularly in my field. Are you able to give me a rundown of what you do from a global perspective?"
Written by Ryan Brunner on November 21st, 2021
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Direct
11. What do you feel is the biggest challenge that Teleperformance faces today?
How to Answer
As competition rises in the omnichannel business process outsourcing industry, Teleperformance is continuously challenged to stay at the top of their game in their industry. If asked this question during your interview, your interviewer will simply want to hear that you have done your homework on the industry and realize that competition is stiff to stay on top for their current and future clients. While there are many routes you can take your answer, be sure to research some of the biggest challenges the organization may face when it comes to their business and industry. As you answer, try to speak as knowledgeably as possible while relating the challenge to the work that you will be doing and talking about how you can help stay ahead of this challenge.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I would believe that one of the biggest challenges you face daily at Teleperformance is competition for clients. With other places like TaskUs, Concentrix, and Infosys out there competing for your current and future clients, I would imagine that Teleperformance needs to be continually innovative in the services and solutions that you provide to clients. If hired at Teleperformance, I would look forward to helping bring new and innovative solutions now and into the future."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"As Teleperformance works with organizations from all over the world, I would see that a changing landscape for businesses moving to virtual work has been a big challenge. Your clients in every industry are likely shifting their model of work and business, and likewise, your team at Teleperformance needs to be very agile in working around those changes. One thing that you will be getting from me is a very adaptable and agile worker that will be able to adjust to how clients are operating at any given time."
Written by Ryan Brunner on November 21st, 2021
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Discovery
12. At Teleperformance, we provide services to a wide range of businesses and industries. Which industry or business type do you have the most experience with in your field?
How to Answer
Prior to applying at Teleperformance, it is important to understand that their business is contracting many types of business services to businesses throughout the entire world. The clients of Teleperformance can come from any industry. While your interviewer can tell a lot about your experience by taking a look at your resume, they want to hear you talk about the types of businesses and industries that you have worked in throughout your career. Be open and honest about your experience as you answer this question and talk about any specific experiences and training you have had that you feel would benefit you in this role with Teleperformance. As well, let your interviewer know that you are excited to learn and grow in this role delving into potential new industries with your expertise.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I understand that the business that is coming to Teleperformance can come from any type of business or industry. As you can see from my resume, I have over five years of dedicated experience in the food service industry. In this industry, I feel like I've really honed my business skills and acumen to successfully take on and succeed in this role. I feel that my experiences have equipped me very well to work with your clients from any industry."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"Most of my work experience is in the manufacturing industry. Approximately 15 years, in fact. I believe this experience will benefit me in this role with Teleperformance because I am well versed in best practices and Lean manufacturing protocols. I'd love to help bring this knowledge to your clients across businesses and industries."
Written by Ryan Brunner on November 21st, 2021
Discovery
13. Who has been your greatest influence in your career?
How to Answer
To get an idea that you would join the Teleperformance team as a motivated individual and to get a sense of what really motivates you on the job, your interviewer wants to hear who has been the greatest influence on your career. Prior to your interview, put some serious thought into who has been the most influential to you in terms of your work ethic and style. What will seal the deal on your answer is your explanation for why this person has been so influential to you and your work.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I would have to say that the greatest influence on my career has been one of my professors from college. Mr. Smith was the professor of my business ethics class, and I connected well with his teaching style. Even after graduating, we kept in touch, and he has greatly influenced my coaching, teaching, and leadership style in the workplace."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"The first CEO I reported to has been a tremendous influence on my career. That person helped shape my work ethic and passion for business early on, which has helped me become a better business partner along the way in my career. Because of them, I have always strived to be someone who is fair, demanding, and supportive and to be someone who cares about the customers and our people on the job."
Written by Ryan Brunner on November 21st, 2021
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14. If you had $50,000 to build your own business, what would you do?
How to Answer
Your interviewer is asking this question to simply get to know you and your own personal interests a bit better, so try not to overthink a question like this if it is posed during your interview. As you prepare an answer to this question, try to think about something that can show a unique personal interest that you have. As you answer, speak confidently and with passion as you talk about your dream business.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"If I had $50,000 to build my own business, I would open up a community center in my neighborhood that offered inexpensive childcare, cooking classes, and other life skills programs. I am passionate about volunteering and see a strong need in those particular areas for our youth and single parents in our community."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"Being a huge sports and personal training fanatic, I would choose to build a great athletics training facility that included a pool, gymnasium, and plenty of workout equipment. My dream would be to charge very modest fees for customers to have access to the best training equipment and resources available."
Written by Ryan Brunner on November 21st, 2021
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Even though I can’t afford it at the moment I keep drawing sketches and hope to be able to make them come alive one day."
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Discovery
15. We take great pride in the workplace culture we have built at Teleperformance. Tell me about your ideal work environment.
How to Answer
Teleperformance has put a great amount of effort into building its workplace culture around serving its clients with integrity, respect, creativity, engagement, and accountability. As you research Teleperformance prior to your interview, you'll find that their core values truly reflect their culture of service. In asking this question, your interviewer wants to ensure that the culture and workplace environment there is a fit for you. As you answer, talk about your cultural preferences in a workplace and be sure to reiterate that this environment is the right one for you in your career.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"From what I understand, your workplace culture is one that is dedicated to excellence in the pursuit of serving your clients and their needs. I love the fact that Teleperformance does this with a focus on integrity in all that you do and by being unique and innovative in the services that you provide. I know I would thrive in this work environment because I have a strong desire to help serve the needs of customers in my work and I'd love to bring this drive to work at Teleperformance."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"My ideal work environment is one that is creative, collaborative, and fun and I believe I found that here at Teleperformance. I love that your organization puts a premium on investing in the training and development of staff and that you are dedicated to helping everyone achieve their potential. Adding on to this, I'm sure that your dedication to employee well-being and community involvement help make Teleperformance a great and rewarding place to work."
Written by Ryan Brunner on November 21st, 2021
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16. Outside of work, what type of creative activities do you like to pursue?
How to Answer
Rather than asking about what you like to do in your free time outside of work, your interviewer is posing this question to gauge the creative side of your brain to see what really interests you. Prior to your interview, put some thought into the creative activities and hobbies you have and come to your interview prepared to talk about why these activities are important to you. No matter how you answer this question, make sure your interviewer walks away from this question knowing that you have a creative side to you and that you can approach anything you set your mind to with passion.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"Over the past five years, I have really strived to become a DIY home improvement guy and I've found this to be very fulfilling. We bought a project home that needed a lot of work and learning how to remodel a bathroom and kitchen over the past few years has taught me a lot about budgeting, planning, and good old-fashioned labor."
Written by Ryan Brunner on November 21st, 2021
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After my injury, several years back, I had to stop all the sports groups I attended, I shifted my focus towards art and it completely changed the direction of my life, but I’m very grateful for it because I can’t even imagine where I would be right now without getting to unleash the creative side of me."
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Discovery
17. Why do you feel you are the right fit for this position at Teleperformance?
How to Answer
A successful hire needs to feel like the right fit by both parties, and your interviewer is trying to assess that you are the right fit for Teleperformance by asking this question. There are a number of ways that you can direct your answer to a question like this. You can express to the interviewer that you think this position is a stable fit for your experience and your career goals. You can also talk about how your own personal goals, ambitions, and values align with the values that Teleperformance exemplifies. Any way you answer, speak with passion as you give your overall sales pitch for yourself in this role.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I feel that I am the right fit for this company because, from what you have described, my personality, skills, and drive are what you are looking for. The challenges that come with this position are all challenges that I welcome. I am confident that this is the right fit for both myself and for Teleperformance."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"From the moment I got on the Teleperformance career site to research this position and submit my application, I knew that this was the right home for me in my career. Your staff is passionate and engaged in providing creative solutions for your clients and this resonates well with me because I have this same fire to succeed and help others in my work. I also love that you value accountability and kindness in all that you do as an organization. If I were fortunate enough to join the Teleperformance team, you'd quickly find out that I embody all of your core values in my work."
Written by Ryan Brunner on November 21st, 2021
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18. At Teleperformance, we encourage innovation from all of our staff. What does innovation mean to you in your work?
How to Answer
Teleperformance lives and dies by the philosophy that good is never enough for their clients. To be the best, every service that Teleperformance provides must be great and this is most often achieved through innovative thinking and ideas. As you answer this question, try to talk specifically about what you feel innovation means in the work that you would be doing at Teleperformance. As well, don't hesitate to research and touch on some of the great innovations that Teleperformance is currently bringing to their client across the globe.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"In this role at Teleperformance, innovation would come from my ability to stay educated and informed on new technologies and processes. I fully believe in thinking outside of the proverbial box in my work and would love to bring this mindset to work here. Prior to my interview, I was reading about your distinction as the top-performing leader in growth and innovation in customer experience outsourcing by Frost & Sullivan and this really reiterated to me how innovative Teleperformance truly is."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"I would consider innovation in my work to be never being satisfied with average and never staying stagnant for too long. With competitors always trying to jump ahead and gain market share, customers thrive on new and innovative services. Being innovative means staying educated and not being afraid to step out of my comfort zone."
Written by Ryan Brunner on November 21st, 2021
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That’s one of the reasons I would be proud to be a part of a company such as Teleperformance, which thrives on innovation."
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Discovery
19. We are ideally looking to hire a long-term fit for our team at Teleperformance. Where do you see yourself five years from now?
How to Answer
Any question that hints at long-term career goals pose a challenge for any candidate. Knowing that Teleperformance puts a premium on hiring individuals that will be a long-term fit for the organization, you need to put some serious thought into your own career goals prior to your interview. It is important to know that Teleperformance offers extensive training opportunities for their staff and prioritize promoting from within for open positions, so it is okay to be open and honest with your career goals as long as they are in line with the direction that Teleperformance heads in the future. As you answer, make it clear to your interviewer that your long-term career plans fit well at Teleperformance.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role with Teleperformance. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"As you can see from my resume, my career has been focused on the administrative side of sales and retail businesses. Having researched Teleperformance prior to applying, I would hope to gain a solid foundation of administrative and sales skills in this role in hopes to grow my career in sales down the road. If hired to join your team, you will quickly find that I am highly skilled and motivated to grow my career with your organization."
Written by Ryan Brunner on November 21st, 2021
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Over the next five years, I hope to perfect my skill set and progress into higher positions in management for example."
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Discovery
20. What would you find to be most rewarding in this role at Teleperformance?
How to Answer
Your interviewer wants to get a feel for your commitment and your passion for this role at Teleperformance. While there are many directions you can take your answer to this question, be sure to speak with passion as you align your career goals with the mission and values of Teleperformance. As well, as you study the job description prior to your interview, don't hesitate to talk about one or two aspects of this job that you will find the most rewarding, both professionally and personally. In the end, make sure your interviewer gets the sense that you will take great pride in working as part of the Teleperformance team.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"For me personally, the chance to put my talents to work for clients across many industries and all over the country is extremely exciting. As your organization looks to carry out projects that directly impact customers and consumers, I love the fact that Teleperformance puts a huge premium on taking care of their own staff through training opportunities and employee well-being. These are all ideal things that I am looking for in my next employer."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"In this role at Teleperformance, I would look forward to working with some of the biggest and most respected brands around the world. For me personally, the chance to support varying businesses like Samsung and Aeromexico will help me become much more well-rounded in my career. On top of the great client base that you have, I would find it extremely rewarding to help take part in many of the efforts that Teleperformance is embarking on and help create a better world through social responsibility."
Written by Ryan Brunner on November 21st, 2021
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Discovery
21. Teleperformance values philanthropy and community giving. How do you choose to give back to others?
How to Answer
As an organization, Teleperformance lives and breathes a culture of social responsibility. Some of their efforts have included huge donations for disaster relief victims, toy drives for underprivileged children, and computer donations to impoverished schools. In looking to consider you to join the Teleperformance team, your interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grandkids every Sunday, to a standing-volunteer gig, to charitable contributions. No matter how you answer, make sure to give your interviewer the impression that you are a believer in giving back to those in need.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I work a lot, but when I do have free time, I spend that with my grandkids. It helps to give my son a bit of a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me and I'd be very proud to come work for an organization like Teleperformance that has this same mindset."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"Volunteering and charitable acts are important and my parents instilled this in me from a young age. By the time I was 10 years old, I was volunteering at a local animal shelter by cleaning kennels and walking dogs. We also volunteer on local highway cleanup each year as a family to help keep our landscape clean and litter free."
Written by Ryan Brunner on November 21st, 2021
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Diversity
22. We value diversity at Teleperformance. When have you worked amongst a diverse group of people?
How to Answer
Building a diverse and inclusive culture built on human values is a top core value at Teleperformance. In looking to hire you as part of their team, your interviewer will ideally want to hear that you will bring a positive attitude and experience to their diverse company culture. As you discuss your experience working in a diverse atmosphere, talk about your own personal feelings on why a diverse and inclusive work environment is important to you. In the end, make sure your interviewer walks away from your conversation knowing that you see the importance of a well-rounded and unique team.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in college. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity for me. In my current role, I've learned so much working with people from all over the world. I've learned to see things from other people's perspectives and take into consideration everyone's own personal beliefs and biases in the work that we do together. I would love to join your culturally diverse team at Teleperformance."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"My current company has placed a strong emphasis on hiring a diverse workforce in recent years and I have witnessed firsthand how this has boosted productivity and morale around the entire building. Having grown up in a place that wasn't very diverse, I realize that my mind was never truly opened to some new ideas and thoughts that I've learned from my close colleagues that I have now. As I embark on a new job search, it is important for me to find an employer that values a truly diverse work culture and I believe I found that here at Teleperformance."
Written by Ryan Brunner on November 21st, 2021
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It’s important because people from different backgrounds have different perspectives and therefore when in a team, can come up with unique solutions to situations presented their way."
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Education
23. Walk through your formal education. How do you feel it has prepared you to join our team at Teleperformance?
How to Answer
Prior to your interview with Teleperformance, be sure to read the job description for the role that you are interviewing for so you can understand both the minimum education requirements they have for the ideal candidate and the responsibilities of the position. As you answer, walk your interviewer through your formal education path and talk about any accolades you received during that path. If possible, talk about some things in your education that you feel have prepared you well to succeed in this role.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I am absolutely thrilled to be considered for a management level position with Teleperformance. Although I do not have many years of experience in this type of position, I do have a Bachelor of Arts in Business Management from Walden University online. I graduated with a 3.6 GPA. I am very proud of this because I worked full time during my studies and still graduated near the top of my class."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"For example: "As you can see from my resume, I graduated from high school 12 years ago and have been working in administrative positions since then. Heading into my career out of high school, I feel blessed to have been trained so directly on word processing, the Microsoft Office Suite, and my verbal and written skills. Throughout my career, I feel like I've had the opportunity to continue to grow these skills and bring them to work here at Teleperformance."
Written by Ryan Brunner on November 21st, 2021
Education
24. At Teleperformance, we value continuing education and training for all of our staff. Talk about any formal training or continuing education you have received throughout your career.
How to Answer
Teleperformance firmly believes in providing many different forms of training and education for their staff and your interviewer wants to ensure that you are open and willing to continue training and developing as a professional if you were to join their team. As you research Teleperformance prior to your interview, you'll quickly see that they put a lot of time and resources into one on one coaching, tailored mentoring, and other extensive training opportunities for their staff. In asking this question, your interviewer wants to hear about any formal training or continuing education you've received that has prepared you for this job.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"My post-secondary education was in communication and journalism. The courses in these programs helped me to develop stronger business relationships through professional correspondence. Since graduating from college and embarking on my career, I've always relished further opportunities for training. My current organization has trained me in business ethics and contracts. I've also pursued my own continuing education in operations and business strategy over the last two years."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"As you can see from my resume, I have my high school diploma and an associate's degree. Having jumped into the workforce following my associate's program, I was prepared to handle any administrative task given to me. Throughout my career, I've had other great training that has included team effectiveness, advanced Microsoft Excel training, and web mining."
Written by Ryan Brunner on November 21st, 2021
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Besides that I’m interested in nail art — I completed my qualification study last year, therefore I’m able to work as a freelancer in this field now.
Although in the past months I shifted the way of manufacturing the nails from hand painting to 3D printing, so I got to explore the whole world of CGI and 3D printing, which was absolutely new to me."
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General
25. We have many competitors in our industry at Teleperformance. In your opinion, what makes us stand out from the crowd?
How to Answer
Prior to your interview, it is crucial that you research Teleperformance before your interview and be sure to learn about their business landscape. If possible, try to seek out who their competition is and what clients are saying about them online. Check out some favorite review sites to get an idea of what the public is saying about Teleperformance versus their competitors so you can keep your answer positive and complimentary. No matter how you answer this question, make sure that your interview realizes that you have done your homework on Teleperformance and that you are committed to helping them win in a competitive market.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"After researching Teleperformance online, I found that you stand out in the many ways that you give back to your community. On the Teleperformance website, as well as third-party review sites, people are talking about your 'Citizen of the World' initiative to help vulnerable children and their families. These efforts make your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"I am confident in saying that Teleperformance has superior services and products, particularly in the wide scope of services that you provide to businesses in any industry. Your competitors seem to scratch the surface with some specific areas, but nobody can bring administrative, operations, customer service, finance, IT, quality and sales experience in one package like Teleperformance does."
Written by Ryan Brunner on November 21st, 2021
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Leadership
26. Tell me about a time when you took charge of a group meeting. Was the outcome a positive one?
How to Answer
Whether you will be working with internal teams or external clients at Teleperformance, your interviewer would like to know that you have the confidence to lead a meeting successfully. Think about a time when you have driven a meeting - big or small. This example could be a phone meeting, a lunch and learn, or a large client presentation. Begin by telling the interviewer the reason for the meeting, who was involved, and what approach you took to prepare for the meeting. Finally, be sure to mention why you felt the meeting was a success! Be sure to explain what did you do in that meeting to create an effective and positive outcome.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"My employer asked me to lead a lunch and learn meeting to train 15 employees on our new client management software. I was already a subject matter expert on the software so it wasn't difficult for me to plan the lesson. The challenge was making the content entertaining enough to keep the employees engaged. I created a strong PowerPoint presentation that included pop quiz questions throughout. The presentation was a success, and my employer asked me to lead a follow-up meeting a few weeks later."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"Just last week my boss had a personal emergency and could not make it in time for our monthly staff meeting. Everyone was already gathered, and so he called to ask me to take control of the meeting. I feel that I did a great job relaying the information and my boss was thankful for the way that I was able to step in. The key to this being a positive experience for me and for the team was the time I always take prior to the meeting to study the agenda and know all of the materials being presented."
Written by Ryan Brunner on November 21st, 2021
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Operational
27. Strong time management skills are important for the staff at Teleperformance. How do you manage your time, even on the busiest days?
How to Answer
In asking this question, your interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about the ways you manage your projects and daily tasks and how those will help you to succeed in your role with Teleperformance.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I manage my time by exercising the idea of time-blocking. This approach means that I won't incessantly check my email and worry about what comes in every five minutes. Rather, I will allow myself to return emails in 30-minute time blocks, four times per day. This allows me to stay focused on project work and deadlines that I have approaching without worrying about my email. Setting calendar alerts and personal deadlines for myself has also helped a lot."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"Very carefully! I prioritize deadlines and work that need to be done right away. Then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute. If hired aboard at Teleperformance, my first priority would be learning the tools and resources available to me to stay organized and on track with my work."
Written by Ryan Brunner on November 21st, 2021
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Operational
28. On the job at Teleperformance, how would you determine priorities when you have multiple projects that you are working on?
How to Answer
At Teleperformance, the role that you are interviewing for will likely have you working on many different projects at one time and your interviewer needs to be assured that you would bring the ability to prioritize and multitask with ease to their team. Prior to your interview, put some thought into how you have stayed organized and on track in your work in the past and come to your interview with the ability to talk about the tools and resources you use to stay on track in your work. If you have an example of a time where you successfully handled a large workload with many tasks happening at once, be sure to talk about that experience and how you managed it successfully.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"If fortunate enough to join your team at Teleperformance, I would rely on my ability to stay organized and detail-oriented when working with multiple clients. My process for prioritization in my work would involve knowing deadlines and working on the most urgent items first. From there, the project checklist I utilize would continuously be updated and reorganized on a daily basis to ensure that nothing is missed. In working as part of a larger team, I would be in constant communication with my colleagues to ensure that all projects stay on pace for completion."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"I prioritize my work according to highest urgent needs. In this role at Teleperformance, I envision that I would have a learning curve for assimilating myself to the internal and external priorities in this job and I would plan on learning a lot from you and my new colleagues. I stay organized by planning my calendar to allow time for long-term project work and the high needs items that come up daily."
Written by Ryan Brunner on November 21st, 2021
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When I’m deciding which task to prioritize I always look at the timeline of deadlines or the urgency of the issue that occurred, after that, I’m able to see a clear schedule of what to complete first."
Marcie's Feedback
Salary
29. Do you have any salary expectations if offered a position at Teleperformance?
How to Answer
If posed this question during your interview with Teleperformance, it is best to come prepared to talk openly and honestly about any salary requirements that you have. The best way to discuss your salary expectations is to use your current earnings as an example. Transparency is the best choice when salary-based questions arise, but you also want to do your research on the role you are interviewing for ahead of time to ensure that your expectations meet what Teleperformance is compensating staff for the job.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher if I were fortunate enough to join the Teleperformance team."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"In all honesty, my motivation for finding a new employer is not driven by pay. Knowing what I know about Teleperformance and your reputation, I have no doubt that I would be compensated fairly for this role if offered the position."
Written by Ryan Brunner on November 21st, 2021
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Situational
30. If a problem were to arise on the job at Teleperformance, what would your first reaction be?
How to Answer
At some point during your time with them, your interviewer wants to know that your reactions to problems on the job at Teleperformance would reflect maturity and professionalism. How you react will significantly determine how you fit with the team at Teleperformance. Perhaps your computer crashes, and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs. If you have an example of a time where you effectively handle a significant problem on the job, explain how your initial reaction to that problem ended up paying dividends in the end.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into brainstorm mode, jotting down potential ways to resolve the issue. From there, I can generally use a pros and cons list to determine the best course of action for a fast and amicable resolution. I would take this same approach for any issues that would arise at Teleperformance."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"I have taught myself to become much calmer with my first reactions when problems arise. If on the job here at Teleperformance and a large problem came up, I would step back and review my options for solving the problem rather than allow myself to become frustrated. A calm and collected head is the best for handling issues, both large and small."
Written by Ryan Brunner on November 21st, 2021
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I explore different solutions and choose the most suitable one, if the problem still occurs, I look at what I learned from the first try and perfect the way of dealing with the problem."
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Teamwork
31. What kind of people do you enjoy working with the most?
How to Answer
Culture fit is a critical factor when looking for a new position and your interviewer at Teleperformance needs to be assured that they will be hiring a great team player in you. Talk openly and honestly to them about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues. No matter how you answer this question, be sure to reiterate that you are a person that is easy to get along with and a true team player.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I best enjoy working with individuals who are driven, positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues here at Teleperformance."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"Over the course of my career, I've been commended for my ability to work effectively with different personality types. For me, I really enjoy a personable and friendly atmosphere where I can get to know my colleagues on a personal level, share stories with them and have a great time while we work hard together. Are you able to shed some light on the type of team dynamics you have here at Teleperformance?"
Written by Ryan Brunner on November 21st, 2021
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However I’m able to adapt to any personality around me, this is just an example of the perfect coworker."
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Teamwork
32. If a colleague wasn't pulling their weight on a project here at Teleperformance, how would you handle that situation?
How to Answer
In looking for you to join the team at Teleperformance, your interviewer will be expecting that you can lead and manage others in large project work. In this role, you may run into a person that doesn't want to do their fair share of the work on a project. Your interviewer will be looking to hear that you are able to handle a situation like this with a direct approach. As well, they'll want to know that you can do so with respect and a forward vision for the project. If you have an example of a time where you dealt with a colleague in a situation like this, don't hesitate to talk about how you handled it with ease and success. As well, don't hesitate to talk about how you value accountability and responsibility in your work.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"On any project, a true team effort is a must. Every person involved has a specific role to play, and I know mine. If a team member wasn't doing the necessary work or giving the necessary information, as a leader, I would first approach them directly in a one-on-one situation to reset my expectations for them as part of the project. I wouldn't place blame. I would listen to them and absorb what they were saying to me. Ultimately I would stay positive. I'd stress just how critical their involvement is to this project was, and that the project goes as the people driving it goes, and if they lacked support in some way, then we would resolve that issue."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"As I applied for this role at Teleperformance, there were a few key things that stood out to me in your corporate values. First was your fire and innate commitment to be passionate and engaged in all that you do. The second was your professionalism in your approach to doing things right the very first time. While I can envision that most of your staff lives and breathes these values, we have all had a colleague that didn't. If I ever had a colleague that wasn't pulling their weight on my team, I would talk to them and try to understand the root cause of the issue. More often than not, a motivation issue doesn't stem from a total lack of drive. Rather, it stems from an issue either on the job or in someone's personal life, and simply listening and discussing helps to alleviate the issue."
Written by Ryan Brunner on November 21st, 2021
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Teamwork
33. How did you maintain a good relationship with your most recent boss?
How to Answer
In looking to bring you aboard their team at Teleperformance, your interviewer is looking to get a sense of what type of employee you would be as part of their larger team and how you would interact with them on a regular basis. They ideally want to hear that you are capable of maintaining a harmonious relationship with those who are considered your leaders. As you prepare for a question like this during your interview with Teleperformance, try to think of ways that you seek understanding from your manager, how you keep your cool in tough situations and how you anticipate the needs of your leader and work proactively in your job. Then, reiterate your ability to be an open communicator and proactive listener as part of the Teleperformance team.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"My current boss is a very particular individual. Over the years I have taken the time to understand her preferences, her stress triggers, and what she needs to be seeing in my work. I find that if I stay one step ahead and maintain a positive attitude, we can work productively together."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"Throughout my career, I have always valued having a strong working relationship with my manager or director. I want to learn what they do and take on as much work to help our team as possible. I currently schedule regular update meetings with my manager and go the extra mile whenever I can. I am also very upfront in my communications with them and don't hesitate to discuss any roadblocks I am facing in my work, along with the big wins I achieve."
Written by Ryan Brunner on November 21st, 2021
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Understanding what is truly important to them is also crucial — for my most recent boss this was organization, which is essential for me as well, therefore I exceeded in it and that was the element that created a sense of harmony between the two of us."
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Teamwork
34. When have you contributed to an effort to obtain a corporate goal?
How to Answer
Your interviewer is aware of the fact that engaged employees are always the most productive and they'll be looking to hear that you are an employee that would always be engaged in bettering the services that Teleperformance provides if hired for this role. Assure the interviewer that you are capable of being an involved team member by assisting, in some way, to the end goal of the corporation, and keep in mind that they are looking for you to give a specific example.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"My current employer had an extreme interest in giving back to the community. So much so that we, as a group, logged our volunteer hours and it was treated as another KPI. We would review our community contributions on a quarterly basis. Our goal was always to hit a minimum of 500 volunteer hours per quarter which meant that everyone would volunteer one day per month. It was a great initiative and one that I happily participated in."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"I would honestly say that I do this every day in my current role! Our sales and service goals are always my primary driver in each and every task that I take on. To be successful in my position, I need to always be in tune with what my employer is trying to achieve, and be an active participant with both internal and external clients. If hired at Teleperformance, I would bring this same focused attitude to work for you."
Written by Ryan Brunner on November 21st, 2021
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Teamwork
35. If hired at Teleperformance, how would you go about building rapport with the team that you will be working with and with potential clients?
How to Answer
In looking to hire you as a critical member of their team at Teleperformance, your interviewer wants to know the steps you would take from your first day forward on building rapport, trust, and respect with all colleagues and clients that you would be working closely with. In the business of providing excellent customer service, building rapport, and trust is step one to success. There are many ways to build rapport and each individual's personality could lend itself to different methods of building it. As you answer, try to think about some of the core values of Teleperformance, like integrity, respect, and professionalism, and work those values into how you would build trust if hired for this role.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"To build rapport with a team that's new to me, I try to get to know each individual on a personal basis. Even though I will likely not develop close personal friendships with each of them, I think it helps to know one another on somewhat of a personal level. It is easier to work together, especially in trying situations, if the team and I have some level of personal respect for one another. Other than that, I ask the team to allow me to follow through on what I say. I make sure that when I tell the team that I will help them with something, that I follow through. I make sure that the communication is always open with the team, even if the information I may be communicating is not to their liking. I find that people respect honesty and transparency much more than just getting lip service or having someone tell them what they want to hear."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"To build immediate rapport in a fast-paced environment like Teleperformance has, I would live and die by doing what I say and saying what I do all of the time. This mantra has a major impact on my ability to build trust with both my colleagues and my customers. In the end, the people I work with need to trust in me and building the bridge of trust will always be the first priority for me on the job at Teleperformance."
Written by Ryan Brunner on November 21st, 2021
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It’s important to build trust with your clients and colleagues as well, therefore I would follow through with my promises and deliver without exception."
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