What would you do if a customer came to you for help while you were multitasking?

This question is also directed at how well you deal with stress and working in a high-pressure environment. Modern Hire acknowledges that "in a market with more financial services jobs than candidates and record-high voluntary quit rates, recruiters are working extra hard to hire customer-focused candidates, committed to staying on the job, and ready to positively impact outcomes on day one." Its algorithms will likely evaluate your answer for signs of stress, which could indicate whether you are well suited for this position and how long you would stay on board with them.

More often than not, when a person recalls stressful situations from their past, they'll revert to the emotional state of stress of that situation. For this reason, the algorithm will likely screen you for your non-verbal cues, facial expressions, eye movements, body movements, tells and posture, and the nuances of tone and choice of words.

"Well, I would make a tick mark, or another simple tracking method, to denote where I was leaving off on that task and wholly devote my attention to that customer. Depending on how high of a priority the task I was working on was, I might assist that customer with their needs personally or find someone else to help them who had fewer pressing matters to attend to. But regardless of my approach, I would make sure they felt valued and cared for."