Practice 30 TSB Bank Sonru interview questions covering banking scenarios, customer service, and video interview techniques.
Question 24 of 30
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
It can be stressful being in a public-facing role while struggling to remain focused and trying to accomplish a variety of tasks. Yet, as TSB advises their representatives, "Be flexible and adapt your plans for when your customer needs you." Explain how you would immediately devote your attention to your customer and recruit help from others on your team if need be. You'll want to convey how you keep calm under pressure while acting decisively and driving success for your teams.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question is also directed at how well you deal with stress and working in a high-pressure environment. Modern Hire acknowledges that "in a market with more financial services jobs than candidates and record-high voluntary quit rates, recruiters are working extra hard to hire customer-focused candidates, committed to staying on the job, and ready to positively impact outcomes on day one." Its algorithms will likely evaluate your answer for signs of stress, which could indicate whether you are well suited for this position and how long you would stay on board with them.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
More often than not, when a person recalls stressful situations from their past, they'll revert to the emotional state of stress of that situation. For this reason, the algorithm will likely screen you for your non-verbal cues, facial expressions, eye movements, body movements, tells and posture, and the nuances of tone and choice of words.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"Well, I would make a tick mark, or another simple tracking method, to denote where I was leaving off on that task and wholly devote my attention to that customer. Depending on how high of a priority the task I was working on was, I might assist that customer with their needs personally or find someone else to help them who had fewer pressing matters to attend to. But regardless of my approach, I would make sure they felt valued and cared for."

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Written by Kevin Downey
30 Questions & Answers • TSB Bank

By Kevin

By Kevin