Research TSB's teams and company positions, and you'll know that they refer to their behind-the-scenes roles as both their 'Customer Operations teams,' which they consider the heart of their business, "made up of curious, fun, and helpful individuals, together they own the customer experience by keeping everything running smoothly behind the scenes." Whereas their 'Customer Facing Teams' are the "several thousand friendly faces up and down the country delighting our customers with fantastic customer service." The last classification of their teams belongs to their 'Central Functions Teams,' which they describe as "specialists are key to our operations - making sure we've always got the right products, people and systems doing the right things for our customers and colleagues at the right times."

"I don't mind mixing things up a bit and varying what I do day to day. Whether I am working in a customer-facing role or in operations, I want to feel like I am accomplishing something for the team as a whole. So whatever needs to get done, or wherever the company needs me to go, or where my career takes me, I am open to new possibilities and am eager to rise to the occasion."