How do you feel about working in a culturally diverse and inclusive atmosphere?
This question aims to assess your cultural competence. TSB calls themselves "a bank that welcomes everybody, committed to building a truly inclusive organisation that reflects the diversity of the customers and communities. It's the only way forward, and the only way to truly meet our customers' needs." So anyone they consider hiring needs to align with their "behaviours and ways of working, where everyone feels included, and where access to opportunities is equal." Considering that they are looking for someone who will represent the opinions and ideals of their company, inside and outside of work hours, ponder how you'll communicate in your own words, according to your nature, how you agree that "building a diverse and inclusive culture is more than just the right thing to do; it's good for business."
Mitigating hiring bias is one of Modern Hire's selling points to the clients. They aim to assist a company's diversity hiring goals by helping build upon "your most diverse, engaged, and qualified workforce. Modern Hire's intelligent hiring platform elevates standards of fairness with pre-hire assessments and automated interview technology designed and tested with faster, fairer hiring and diverse outcomes as the goal." However, they clarify that "No facial recognition or other invasive, non-predictive methods" are used to mitigate hiring bias. "With our AI-based hiring innovations, recruiters focus on job-relevant competencies and predictive analytics - and away from demographics and candidate resume claims, which are known to promote human bias. Our interview and assessment tools are proven to mitigate hiring bias and improve diversity hiring efforts. Modern Hire's intelligent hiring platform elevates standards of fairness, designed and tested with faster, fairer hiring and diverse outcomes as the goal."
Conveying cultural competence requires curiosity, interest, and openness. Nonverbal indicators for these emotions are leaning in, tilting your head as you speak, smiling and making eye contact. Signs of discomfort and avoidance could be interpreted as negative bias and antipathy. Such nonverbal cues include decreased positivity, less eye contact and more gaze aversion, fewer smiles, greater interpersonal distance, and increased blinking. Consider these points when formulating your answer.
"I would feel a bit weird if I worked somewhere that lacked diversity, equality, and inclusion. Everywhere I have ever worked had people from different backgrounds and different walks of life. The more varied the perspectives of my work friends, the more interesting and fun my day will be."
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