Practice 30 TSB Bank Sonru interview questions covering banking scenarios, customer service, and video interview techniques.
Question 3 of 30
Why the Interviewer Asks This Question
What You Need to Know
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Experienced
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Interviewers ask this question to learn your scope of the big picture and your brand of innovation. Your answer will reveal if you make extra efforts to support the team and go the extra mile or if you operate at the status quo, performing at the bare minimum. Another of TSB's core values is "Always look for better. We believe great ideas for how to improve can come from anyone and everywhere."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Even though you are talking to the algorithm, remember that showing your personality can go a long way. So try to imagine you're interviewing with a real person, maintaining a poised, confident, relaxed, and enthusiastic tone. Maintain eye contact, and smile softly.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Make sure you choose a space for your recorded interview that is clear of distractions, is not too cluttered, and is neat, tidy, and organized. Dress for the role as well. You want your appearance and space to be as consistent with the professional tone of your answers. Remember, your personal space is a reflection of your professionalism and work ethic.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I always aim to do better for my team. But our team is a well-oiled machine. We are always supporting each other and have shared every tip and trick with each other that we can. But given any opportunity to help anyone on my team, whether offering them relief when they need a break or just putting my all in, I would be there."

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Written by Kevin Downey
30 Questions & Answers • TSB Bank

By Kevin

By Kevin