Tell me about a time you made a positive difference to a customer.

Another of TSB's core values is "Do the things that matter. We focus on actions that make a positive difference, creating the best experiences and services for customers and colleagues." ModernHire empathises with their clients on their website by acknowledging, "In a tight labour market marked by skills shortages, recruiters are working extra hard to hire customer-focused candidates ready to positively impact outcomes on day one."

"I try to make a difference with every customer. Some aren't that social and just want to duck in and do their transaction and duck out. For them, I try to make their transactions as effortless as possible. Others want to gossip or have a nice chat. I consider myself pretty good at reading people; I try to give them what they want, and I genuinely enjoy every interaction with all of them."