TSB Bank Sonru Mock Interview
Practice 30 TSB Bank Sonru interview questions covering banking scenarios, customer service, and video interview techniques.
Question 2 of 30
Tell me about a time you made a positive difference to a customer.
Why the Interviewer Asks This Question
What You Need to Know
Experienced
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This is a test of your customer service skills, approach, and philosophy. How you answer will indicate how well you would represent TSB's brand of customer service. Remember, ModernHire aims to "predict fit and minimise turnover." So spend adequate time familiarising yourself with their brand of customer service and how theirs aligns with your own. Then think of a suitable example that presents you as an ideal fit.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Another of TSB's core values is "Do the things that matter. We focus on actions that make a positive difference, creating the best experiences and services for customers and colleagues." ModernHire empathises with their clients on their website by acknowledging, "In a tight labour market marked by skills shortages, recruiters are working extra hard to hire customer-focused candidates ready to positively impact outcomes on day one."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I try to make a difference with every customer. Some aren't that social and just want to duck in and do their transaction and duck out. For them, I try to make their transactions as effortless as possible. Others want to gossip or have a nice chat. I consider myself pretty good at reading people; I try to give them what they want, and I genuinely enjoy every interaction with all of them."
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