TSB Bank Sonru Mock Interview

Practice 30 TSB Bank Sonru interview questions covering banking scenarios, customer service, and video interview techniques.

Question 11 of 30

What location would you prefer to work?

Why the Interviewer Asks This Question
What You Need to Know
Tips
Entry Level
Community Answers

Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

By asking this, the interviewer is trying to assess how eager every job seeker is to ascend in the business and fulfil the business's requirements for filling roles somewhere else. It's more advantageous to move a current employee who is already accustomed to the company culture than to search outside the company.

Kevin Downey

One of Modern Hire's selling points to their clients states, "Facilitating internal mobility is a priority, too, as banks look to retain their talent." And TSB advertises on their careers pages, "From the Isle of Skye to the Isle of Wight, we're here for you. With around 220 branches, 7 operating centres, and 5 million customers in the UK, the chances are there's an opportunity to join our team near you."

Kevin Downey

Make sure you are in a relatively quiet place with as little background noise as possible and free of distractions. The camera angle should be at eye level. You want to maintain eye contact in front of the camera as if you're speaking face-to-face with a person. Centre it, and make sure your lighting is equally balanced as well. Natural lighting is best when possible.

Kevin Downey

"I would be happy to be placed wherever TSB needs me. However, I always fantasized about working and living along the coast somewhere."

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30TSB Bank Interview Questions & Answers

Communication

1.How would you explain something complicated in simple terms?

Customer Service

2.Tell me about a time you made a positive difference to a customer.

Teamwork

3.Tell me about a time you identified an opportunity to help your team do better.

Customer Service

4.How would you deal with an upset customer?

Teamwork

5.Do you prefer to work alone or as part of a team?

Customer Service

6.How would you handle a customer considering closing out their account?

Behavioral

7.How do you balance your work life with your personal life?

Diversity

8.How do you feel about working in a culturally diverse and inclusive atmosphere?

Career Goals

9.Why TSB?

Career Goals

10.Where do you want to be in five years?

Career Goals

11.What location would you prefer to work?

Career Goals

12.What motivates you in your work?

Behavioral

13.Do you prefer to work in a customer-facing role or a behind-the-scenes role?

Compatibility

14.Why should we hire you over another candidate?

Behavioral

15.What are your strengths?

Diligence

16.What does integrity mean to you?

Customer Service

17.Tell me about the last time you went above and beyond for a customer.

Capability

18.What is TSB's purpose?

Communication

19.Are you a stronger verbal communicator or written communicator?

Accomplishment

20.Tell us about yourself.

Diligence

21.What would you do if you suspected a colleague of unethical behavior at work?

Capability

22.How would you comfort someone who had a lost or stolen card and was concerned about fraud?

Salary

23.What kind of salary are you looking for?

Stress

24.What would you do if a customer came to you for help while you were multitasking?

Teamwork

25.What does teamwork mean to you?

Problem Solving

26.What is your approach to taking risks?

Capability

27.How is TSB different from other high street banks?

Adaptability

28.What would you like to accomplish in your first 30 days on the job?

Career Goals

29.Where would you like to take your career next?

Compatibility

TSB Bank Sonru Mock Interview

What location would you prefer to work?

30TSB Bank Interview Questions & Answers

1.How would you explain something complicated in simple terms?

2.Tell me about a time you made a positive difference to a customer.

3.Tell me about a time you identified an opportunity to help your team do better.

4.How would you deal with an upset customer?

5.Do you prefer to work alone or as part of a team?

6.How would you handle a customer considering closing out their account?

7.How do you balance your work life with your personal life?

8.How do you feel about working in a culturally diverse and inclusive atmosphere?

9.Why TSB?

10.Where do you want to be in five years?

11.What location would you prefer to work?

12.What motivates you in your work?

13.Do you prefer to work in a customer-facing role or a behind-the-scenes role?

14.Why should we hire you over another candidate?

15.What are your strengths?

16.What does integrity mean to you?

17.Tell me about the last time you went above and beyond for a customer.

18.What is TSB's purpose?

19.Are you a stronger verbal communicator or written communicator?

20.Tell us about yourself.

21.What would you do if you suspected a colleague of unethical behavior at work?

22.How would you comfort someone who had a lost or stolen card and was concerned about fraud?

23.What kind of salary are you looking for?

24.What would you do if a customer came to you for help while you were multitasking?

25.What does teamwork mean to you?

26.What is your approach to taking risks?

27.How is TSB different from other high street banks?

28.What would you like to accomplish in your first 30 days on the job?

29.Where would you like to take your career next?

30.Have you done any volunteering or supported any particular causes?