QUESTION 22 OF 30

How would you comfort someone who had a lost or stolen card and was concerned about fraud?

When answering this question, mind the language of how it is phrased. If they asked you how you have handled such a situation in the past, that would be a different question. But the phrasing of this question is hypothetical, so answer it as you would if you were a representative of TSB. Familiarize yourself with all the security and protection TSB offers its customers. "We're using the high level of security you'd expect to keep your money secure. We're proud to offer more fraud protection than any other bank through our fraud refund guarantee."

Showcase your knowledge of TSB's products and services and model their brand of excellent customer service. When answering this hypothetical question, objectify the situation while exhibiting an emotionally mature perspective. Nonverbal cues for empathy are slightly tilting your head, nodding slowly, keeping your palms open, maintaining eye contact, smiling softly, and slightly raising your eyebrows. Posture yourself in a relaxed and comfortable position.

"If this happened, and I was working with TSB, I would immediately put our customer at ease by educating them on our fraud protection services and assuring them that their money is safe with us. I would inform them of how effortless it is to replace their card and explain how well served they would be if they downloaded the app, which could take care of many of these issues right from the palm of their hand."

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TSB Bank Sonru Mock Interview

How would you comfort someone who had a lost or stolen card and was concerned about fraud?

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30 TSB Bank Interview Questions & Answers