How to Answer: What impact does the word quality have on the work that you provide in the healthcare setting?
Advice and answer examples written specifically for a Sentara Healthcare job interview.
3. What impact does the word quality have on the work that you provide in the healthcare setting?
How to Answer
Sentara Healthcare, Inc. prides itself on the quality of care that they provide to their patients and the organization take quality seriously. For every role in the organization, quality can mean something different. Put some thought to how the quality of work you perform can impact your patients or customers in a positive manner and express how you stay focused to ensure you are providing a quality service. If you've had any formal training or education on quality in the healthcare setting, be sure to talk about this with your interviewer as well.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"Working directly with patients in a hospital setting, my highest priority in my work is provide them with on-time and accurate service and that is what quality means to me. If I'm not 100% focused on the patient I am working with at any given time, the quality of service that I am providing to them has a significant chance of declining and I can't put my patient that I work with at risk like that."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"With my current employer, I was sent to Six Sigma in Healthcare training and it really helped open my eyes to how analyzing and measuring current processes can effect patient care in a clinical setting. It is often very easy to get caught up in day to day activities and let overall processes in our work just continue, even though those processes may be wasting time, money and patients. Since the training, I've helped be part of teams that have improved patient wait times and improved medication passing on our units."
Written by Ryan Brunner