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Certified Nursing Assistant Interview
Questions

30 Questions and Answers by Heather Douglass

Updated August 30th, 2018 | Heather has over 20 years experience recruiting and hiring candidates,
specifically in the health care industry.
Question 1 of 30
One of your co-workers displayed poor bed-side manners. What would you do?
View Answers
How to Answer
We all have bad days, and that's ok. But it's not ok to take it out on our patients with poor bed-side manners. Take a few minutes to pull your co-worker aside to make sure everything is ok. Maybe you can help? Maybe they just need to take a break for 15 minutes with some fresh air and a soda. Tell the interviewer how you've handled a situation lately when this has happened. Show the interviewer how you are a team player and step in when someone isn't treating a patient nicely.
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Top 30 Certified Nursing Assistant Interview Questions with Full Content
1.
One of your co-workers displayed poor bed-side manners. What would you do?
We all have bad days, and that's ok. But it's not ok to take it out on our patients with poor bed-side manners. Take a few minutes to pull your co-worker aside to make sure everything is ok. Maybe you can help? Maybe they just need to take a break for 15 minutes with some fresh air and a soda. Tell the interviewer how you've handled a situation lately when this has happened. Show the interviewer how you are a team player and step in when someone isn't treating a patient nicely.
Heather's Answer
"If the employee was a fellow CNA I would approach them directly. If the employee was my senior I would talk to my supervisor about it."
2.
How do you feel about supervising others?
The interviewer is asking this question to see if you will be ready to move into a leadership position now or if you will need a few more years under your belt. Tell the interviewer what type of supervisor you are and how many people you've supervised in the past.

Heather's Answer #1
"I've been in a supervisory role for the past 5 years. I've been the one to write schedules, mentor junior CNA's as well as review their work each day. I've enjoyed the position and look forward to the same opportunity with your hospital."
Heather's Answer #2
"I haven't had the opportunity to supervise other CNA's in my career but I feel with my 6 years of experience I'm ready to do so."
3.
What do you know about our facility?
With any job interview, it is crucial to understand the organization you are applying to. We recommend visiting the facility website to learn key information such as core hours, awards received, upcoming events, special focuses for that year. As a bonus, be sure to mention any positive interactions you have had with staff as well as what they have told you about the facility.

Heather's Answer #1
"I've read that your facility has won multiple awards over the past 10 years. I'm looking forward to the chance to contribute to next years awards."
Heather's Answer #2
"I've heard a lot about this facility from one of your Nurses Mrs. Smith. She is my mentor and friend and knew I would be a good fit here to care for your unique patient population."
4.
What are your salary expectations?
The best thing that you can do when asked about your salary expectations is to be open and honest about what you are currently earning, and where you want to be in the future.

Heather's Answer #1
"Currently, I am earning a base salary of $48K. I'd like to earn a bit above that in my next position."
Heather's Answer #2
"Currently I'm making $35k and on occasion night differential. What is this position starting at?"
5.
How do you manage work stress?
We all experience stress on a daily basis...but how you relay this to the interviewer will say a lot about you. Steer clear away from the time that you lost your cool and raised your voice- we all have days like that but now is not the time to bring it up. Tell the interviewer how you manage your work stress and don't take it home with you, as well as not bringing your home stress to work.

Here's a sample answer: "Every morning we have a morning huddle for turnover. We discuss procedures left to be coded, who is out sick and what everyone is working on. Our morning huddles help alleviate work stress by distributing the work evenly as best we can. It gives everyone a chance to hear what needs to be accomplished and work together."
Heather's Answer #1
"Every morning we have a morning huddle for turnover. We discuss procedures left to be coded, who is out sick and what everyone is working on. Our morning huddles help alleviate work stress by distributing the work evenly as best we can. It gives everyone a chance to hear what needs to be accomplished and work together."
Heather's Answer #2
"Yoga helps me manage my work stress. I volunteer in town leading a yoga group for expectant mothers, I love it!"
6.
Why do you want to help people?
A lot like trying to narrow down who your favorite music artist is...this question can be difficult to answer. Think back to the whole reason you decided to become a Certified Nursing Assistant. Did someone close to you encourage you? Did you play nurse while a child with your baby dolls? Let your sincerity and honestly answer this question. It takes a special kind of person to want to help others....show them that is you.

Here's a sample answer: "One summer I witnessed a vehicle accident with an elderly couple. I surprised myself how calm and comforting I was during the situation. The patient I comforted while we were waiting for the emergency crew kept stating how grateful he was to just have me there with him. I knew after that moment that I wanted to go to school to become a Certified Nursing Assistant."
Heather's Answer #1
"One summer I witnessed a vehicle accident with an elderly couple. I surprised myself how calm and comforting I was during the situation. The patient I comforted while we were waiting for the emergency crew kept stating how grateful he was to just have me there with him. I knew after that moment that I wanted to go to school to become a Certified Nursing Assistant."
Heather's Answer #2
"I've always enjoyed helping people. From babysitting my cousins to volunteering at a local retirement facility, I knew I wanted to become a CNA."
7.
How do you deal with a confrontation with a co-worker?
This can be a tough question to answer and keep your emotions in check. If you choose to share a story about a time a co-worker confronted you, don't share personal details, don't show your anger and don't use their name. Simply state a situation, how you defused the situation and what you learned from it.

Heather's Answer #1
"Last week one of my co-workers misunderstood me and it led to a confrontation. After listening to my coworker's response we both realized that she was stressed out at home and brought her stress to work. She apologized for raising her voice and I apologized for not being clearer. The two of us work even better now."
Heather's Answer #2
"If a co-worker and I had a misunderstanding I would be sure to address it as soon as possible and away from the patients."
8.
Would you encourage others to become a Certified Nursing Assistant?
Of course, you would! You love your job as a Certified Nursing Assistant! Tell the interviewer that you would encourage those that show compassion, have great customer service and enjoy working in a helping environment. Take this opportunity to highlight your favorite thing about the job.
Heather's Answer
"If someone enjoyed helping others, were kind and compassionate I would encourage them to become a Certified Nursing Assistant. It is a very rewarding job."
9.
Can you tell me about a time that tested your patience?
Can you stay positive when customers or clients nag you about their problems? How do you navigate situations where you have to wait for long periods of time? Patience is certainly a virtue but can be difficult to maintain when it seems situations continue to push your buttons. Give an example that shows you can deal with challenges like these and achieve goals that require a lot of time and patience.

Heather's Answer #1
"There are times that patients may test my patience but we always work through it, laugh about it or learn something together."
Heather's Answer #2
"Patients can be stubborn at times insisting they can do things on their own. As soon as I greet them with a smile and let them know that I'm there to help they warm up to me and am thankful I'm there."
10.
Are you able to work night shift?
The interviewer wants to know how flexible your schedule is. If you are able to work night shift...great! If you aren't able to, or at least not on a regular basis, make sure you relay that so you don't misinform the interviewer. This question can be your chance to turn the tables and find out if the position you are interviewing for is strictly night shift or not.

Heather's Answer #1
"I'm available to work night shift but will need to give my wife a week notice so we can prepare a child care plan while I'm away from the house."
Heather's Answer #2
"I'm not able to work night shift at this moment but available later on in the month."
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