35 Certified Nursing Assistant Interview Questions & Answers
1. Describe your ideal patient that you would be working with at our organization?
How to Answer
While playing favorites certainly isn't acceptable as a Certified Nursing Assistant, it is okay to talk about what your ideal patient is like. If possible, try to think about a great patient you worked closely with in the past and discuss what made that relationship excellent. You don't necessarily have to tell about a particular patient by name if you don't want to but be sure to highlight the qualities that made you fall in love with them. Whatever qualities that your favorite patient has, be sure to keep your answer positive.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"One of my favorite patients was named Rose. Rose was always so happy to see me and tell me about her day. I always made a point to spend a few extra minutes with her each time I would go to her room. She was always so appreciative and said such kind words that it made my job so easy. I loved coming to work every day to see Rose. In this job, I would look to build similar relationships with patients like I had with her."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"My ideal patient is one that has a complex condition, yet still able for me to get to know personally and build a connection with. This career has been an inspiration to me for the relationships that I've been able to build, and I would look forward to continuing this tradition here."
Written by Heather Douglass on August 10th, 2021
2. How would your close colleagues describe working with you?
How to Answer
To get a sense of what type of team player you would be at their organization, your interviewer wants to know how those who work closest with you would describe you. As you prepare to answer a question like this, think back to any direct feedback that you've received from your colleagues in the past and be able to speak to that feedback during your interview. As you answer, try to highlight some key areas to ensure your interviewer that you are the right fit for their team. As well, don't forget to lose sight of the duties for the CNA role you are interviewing for when speaking to what they'd say about you.
Written by Ryan Brunner on August 9th, 2021
1st Answer Example
"My colleagues have always appreciated my punctuality and the respect that I display to all that I work with and care for. I am a very timely person who does what I say and says what I do promptly. I manage my time very efficiently in the workplace, and they've always appreciated this about me. I was also raised at a very young age to show respect to all that I work with. No matter if it's to a patient, a provider, or a fellow CNA, I always treat others with the respect and dignity that I wish to be treated with."
Written by Ryan Brunner on August 9th, 2021
2nd Answer Example
"If you were to survey the team that I've been a part of for the last three years, you would find a couple of key themes. First and foremost, they would highlight my competency in providing excellent care to patients and my ability to mentor others in their care. I am a person that doesn't hesitate to take other CNA's under my wing to help them become more proficient in their work. They would also talk about the positive and caring attitude that I bring to work every day because I feel this is the one sole thing that makes or break anyone's day on the job."
Written by Ryan Brunner on August 9th, 2021
3. Are there any common duties of a CNA that you are not willing or fearful to perform?
How to Answer
By asking this question, your interviewer is simply looking to see that you are ready and able to handle tasks that are not always pleasant. As a Certified Nursing Assistant, the direct care you provide to patients can involve some tasks that some people wouldn't ever do with another person. Bathing, grooming, feeding, and bandaging patients isn't the most glamorous work but vitally important nonetheless in their care. As you prepare for this question, you need to make it clear to your interviewer that you are willing to do anything required of you in the role, even if you say that you are a bit reluctant or fearful of any certain duties.
Written by Ryan Brunner on August 9th, 2021
1st Answer Example
"No, I am confident in my ability to handle every task that would be thrown my way as your next Certified Nursing Assistant here. During my career, I've experienced just about every aspect of direct patient care. No matter how unpleasant something can be when providing care to a patient, I do it with a smile on my face and in the best interest of the patient."
Written by Ryan Brunner on August 9th, 2021
2nd Answer Example
"Coming into my first CNA role after being certified, I'll be honest that I do have a fear of body excretions like urine and vomit. I do realize that working with patients will require contact with these from time to time. If hired for this role, I'd stop at nothing short of dealing with my fears head-on to become the best that I can be in this role."
Written by Ryan Brunner on August 9th, 2021
4. What do you know about various stages of pressure sores and how to care for them?
How to Answer
In your work as a Certified Nursing Assistant at this organization, you will likely be spending more direct time with patients than the physicians and RN's on staff. Because of this, you will be relied upon to notice things like pressure sores and other common ailments that patients can experience when bedridden. Talk openly about the knowledge you have regarding pressure sores and how to properly care for them in the various stages. Talk about the importance of documenting the sores and communicating them to the entire patient care team. If you don't have hands-on experience in handling patients with pressure sores, that is okay. Just be sure to talk about your knowledge and reiterate that you are always open to learning more in this role.
Written by Ryan Brunner on August 9th, 2021
1st Answer Example
"I am very familiar with bedsores as they were extremely important to catch in my last role as a CNA. Patients on bed rest can develop sores easily, and it was important that I always look for them and manage them appropriately at an early stage. When a bedsore starts to develop, it starts as a red area on the skin, and the patient will feel a burning or itching sensation in that area. Whenever I would notice one starting, I immediately would change the patient's position and use foam pads or pillows under it. I would then wash the sore with soap and water and dry it immediately. If a sore ever got deeper and broke the skin, communication to the care team becomes very important. Thorough cleaning does as well. In the few times I have seen pressure sores progress to this stage, the team has taken further precautions for ensuring that no more pressure is put on the wound."
Written by Ryan Brunner on August 9th, 2021
2nd Answer Example
"From my CNA training, I know that pressure sores start as a mild spot on the body after a patient is laying in one position for too long and pressure from their body cuts off the blood supply. If left too long, the sore can turn for the worse pretty quickly into an open wound that breaks through the skins and into the fatty tissue and muscles. The most important things to keep in mind with pressure sores is cleaning them thoroughly and relieving pressure from the area by turning the patient."
Written by Ryan Brunner on August 9th, 2021
5. What duties of this role do you feel that you would need the most training in from the start?
How to Answer
Certified Nursing Assistant job duties can vary greatly from job to job and even industry to industry. From your perspective, it is vitally important to be cognizant of the differences in the role that you are interviewing for compared to other jobs that you have held during your career. To do this, you should thoroughly research the job you are interviewing for and the organization you are interviewing with. Your interviewer does not expect to hire a person that is an expert in all aspects of the job, so it is okay to talk openly and honestly about an area of this role where you feel you will need to focus your efforts in training and orienting if offered the job. Just be sure that you talk confidently about your ability to learn and grow as their next CNA.
Written by Ryan Brunner on August 9th, 2021
1st Answer Example
"As I entered the CNA field four years ago, my dream has been to work in an intensive care unit, and I was very excited about this opportunity when I applied. Because all of my experience has been in a skilled nursing facility, I know that I would need to learn a lot about the personalized care that ICU patients need. I foresee myself needing to become skilled in turning patients covered in tubes and hooked up to a vent and other lines. If hired at your organization, learning the nuances of providing direct care to patients would be my priority."
Written by Ryan Brunner on August 9th, 2021
2nd Answer Example
"I foresee the need to train diligently on your EMR system as being vitally important in this role. I am confident in my patient care skills at all levels, and because I've worked on a small, homegrown charting system for the past two years, I plan on spending a lot of time getting to know your EMR and how I will be using it daily. Accurate patient notes are critical, and I understand their importance, so taking the time to master the system will be important for me."
Written by Ryan Brunner on August 9th, 2021
6. If hired at our organization, walk me through how you would enter a patient's room.
How to Answer
When your interviewer poses a question like this to you during your interview, they are looking to ideally hear that you see working with each individual patient as more than just a task. As you prepare an answer for this question, think about how you individualize your care for patients and take a personalized approach with them. As you answer, talk about the personalized approach that you would take and reiterate that you would walk into each person's room with a smile on your face and a positive attitude in tow to be the person that brings a ray of sunshine into their day every time.
Written by Ryan Brunner on August 9th, 2021
1st Answer Example
"First and foremost, I would knock on their door to let them know that I'm at the door and coming in. This gives a sense of privacy and independence to my patients. Upon entry, I always ensure that I am smiling and upbeat when I ask them how their day is going and if they need anything immediately. This gives them the feeling of security and comfort in ensuring that their immediate needs are fulfilled."
Written by Ryan Brunner on August 9th, 2021
2nd Answer Example
"Patients ultimately desire a personalized approach and touch in the care that I provide, so I always enter their room by introducing myself and my goals for my time with them at that moment. I immediately ask how they are feeling and respond with any necessary immediate care I can provide to make them more comfortable. Prior to entering any patient's room, I ensure that any previous encounters are cleared from my mind to walk into their room with a clean slate and a smile on my face."
Written by Ryan Brunner on August 9th, 2021
7. How would you work effectively with a patient at our organization that was refusing care?
How to Answer
At some point in time during your career as a Certified Nursing Assistant, you will be working with a patient that blatantly refuses to be cared for. Whether due to fear, personal beliefs, or financial concerns, your job is to educate the patient on the importance of the care they should be receiving. As you answer this question, your interviewer will be looking to hear that you communicate clearly to the patient in a manner that helps them understand what exact care they are declining and, in turn, what the results could potentially be for refusing that care. Talk about how you would educate that patient to help them make the best decision possible for their health and well-being.
Written by Ryan Brunner on August 9th, 2021
1st Answer Example
"If confronted with this situation, I would first try to find out why the patient was refusing care. In these situations, a patient is likely either fearful of medical or fearful of the cost of medical care. I would talk to them and let them know that our team was there to do what is best for them. If needed, I would involve other members of the care team to talk to the patient."
Written by Ryan Brunner on August 9th, 2021
2nd Answer Example
"Having personally been in this situation a couple of times, I first talk to the patient about the importance of care that they so desperately need. Then, depending on their reasoning for not wanting care, I take action. There have been times that I brought in Financial Counselors from my organization to walk patients through their billing and insurance options if that is a concern. If it concerns their lack of knowledge on their health situation, I take the time to educate the patient."
Written by Ryan Brunner on August 9th, 2021
8. If hired for this role, what is one area that you feel you could improve on as a Certified Nursing Assistant?
How to Answer
While you spend most of your time preparing for this interview by talking about the strengths you would bring to this team, it is also important to think about and talk about an area for improvement in your work. This will prove your ability to reflect upon your work and seek to improve regularly. Your interviewer knows that they will never hire the perfect CNA that has every skill mastered, so it is important to mention that you are ready and willing to improve yourself in this aspect of the job. As long as you plan to improve, you can be very honest with your interviewer as you answer this question.
Written by Ryan Brunner on August 9th, 2021
1st Answer Example
"As you can see from my resume, I have spent the last six years working in the home health setting where I was one on one with patients for long stretches of time. If hired here, it will definitely be a transition for me to get back into managing a unit with many patients. While I remain confident in my ability to do so, I will have to train very hard during my orientation to get back into the swing of managing multiple patients with their own unique medical complications."
Written by Ryan Brunner on August 9th, 2021
2nd Answer Example
"One area of patient care that I would like to build more skills in is wound care. In my current role, wound care is handled by the RN's on staff, and I've always kept a watchful eye on their methods for bandaging and cleaning wounds to prevent infection. If hired on your team, I would love to help build these skills into the future."
Written by Ryan Brunner on August 9th, 2021
9. What are your career goals in the healthcare field?
How to Answer
Your interviewer understands that some Certified Nursing Assistants will continue their career path in that role for the remainder of their career, and some consider the role to be a step in the path to another career in the healthcare field. While there is no right or wrong answer to this question, your interviewer doesn't want to hear that you'll only be in this job for a short period of time before jumping into a new career. But if you do have greater career aspirations and a plan in place for those to happen, it is best to answer this question openly and honestly. You can do this by displaying a desire to work for their organization in the long term. As long as you discuss your educational plan for growth with your interviewer while being the best you can be in this role, you will win over your interviewer with your answer.
Written by Ryan Brunner on August 9th, 2021
1st Answer Example
"Ultimately, my dream job is to become an EMT at some point during my career. I'm ideally looking to step into the hospital setting in a role like this to help build my skills in the inpatient setting over the next five or so years. If you were to hire me to join your organization, you'd find that I'm a dedicated CNA that has the drive to learn and grow every day on the job."
Written by Ryan Brunner on August 9th, 2021
2nd Answer Example
"As you can see from my resume, I am currently attending community college courses while working full-time. I plan to slowly work towards a bachelor's degree program in nursing where I can also be working full-time because my ultimate career goal is to become a Registered Nurse. The programs that I'm looking into allow a work at your own pace type of program for working people, and I plan to obtain my degree in the next four to five years. Knowing many staff members here, my dream is for this role to eventually progress into an RN role down the road."
Written by Ryan Brunner on August 9th, 2021
10. How do you feel about supervising other Certified Nursing Assistants and do you have any supervising experience?
How to Answer
Your interviewer is asking this question to get a feel for your supervisory experience and see if you would be a potential hire who could lead and mentor others on the team. Be very open and honest about any leadership experiences you have and describe what that experienced entailed to your interviewer. Prior to your interview, be sure to put some thought into your future with this organization and if you'd be comfortable in any mentoring or supervising duties with them. Keep in mind that this isn't a make-or-break question, especially if the position you are interviewing for doesn't have a supervisory-type job title. Your interviewer is simply looking to hear about your interests down the road, so be honest with yourself as you answer.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"In my current role, I have been a mentor for new staff that have joined over the last two years and have been responsible for completing at least portions of their new hire checklist. My supervisor realized that my competence in my work was a great example for new hires joining our team. Given my experience, I would love to continue to mentor junior CNAs in this role once I was fully oriented into the role."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"I haven't had the opportunity to supervise other CNA's up to this point in my career. I've always considered myself a natural leader for others with my ability to lead firmly and fairly. Down the road, I see myself having an interest in a supervisor role where I can take the lead in guiding the work of a team of nursing assistants."
Written by Heather Douglass on August 10th, 2021
11. What do you know about our organization?
How to Answer
With any job interview, it is crucial to understand the organization that you are applying to so you can find a match that aligns with your personality, values, and work style. To do this, it is always best to visit the organization's website to learn key information such as core hours, awards received, upcoming events, special focuses for that year, and their mission and values. As you answer, talk about the things that the organization does that you hold near and dear to your heart to prove that you are a great match for this CNA role. As a bonus, be sure to mention any positive interactions you have had with staff, as well as what they have told you about the facility.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"I've read that your hospital has won multiple patient care and quality awards over the past 10 years. As I have been looking at new opportunities, yours really stood out because of the excellent care that you provide. If offered this position, I would look forward to the chance to contribute to more awards in the coming years."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"I've gotten to know a few staff members here over the years, and they've had nothing but the best to say about working for this organization. Your strong advocacy and stewardship for patients is something that I feel strongly about and is definitely something I would love to be a part of. I also love the efforts that your organization makes to give back to the communities that you serve. As an avid volunteer myself, I would love to help further if hired for this role."
Written by Heather Douglass on August 10th, 2021
12. If offered this position, do you have any specific salary expectations?
How to Answer
Prior to applying and interviewing with this organization, you hopefully have done your homework on the compensation provided for this role to ensure that it meets your needs. Depending on the facility, the hourly rate for a CNA can vary pretty widely. On top of that, the job market for CNAs is wide open, and your interviewer has likely struggled to find quality staff in the past. After doing your homework, you can certainly be honest with your interviewer about our current salary and where you hope to be if hired for this role. Justify your answer with your skills and experiences that you would be bringing to their team. Just make sure that you are not pricing yourself out to your interviewer.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"Currently, I am in my first Certified Nursing Assistant position in a skilled nursing facility and earning $13.00 per hour with some shift differentials. Knowing that my duties would be taking a significant increase here, I am hoping to receive an offer that would compensate me higher than I am now to make the switch. Over time here, I expect to prove my worth to this organization every day."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"As I embarked on a job search to put my full skillset as a Certified Nursing Assistant to use, researching compensation was just one of many important aspects of my search. While I am confident that your pay range for this position fits my needs, I am more confident that my values perfectly match the mission and values of your organization, and that makes us a match made in heaven for each other."
Written by Heather Douglass on August 10th, 2021
13. How would you manage the normal work stress that our Certified Nursing Assistants feel from time to time?
How to Answer
The work as a CNA can often be thankless to others around them. The daily grind of a full patient unit with task after task to complete can wear on people at times. When asking this question, your interviewer will be looking to hear that you have strategies to help cope with workplace stress to help ensure that each patient gets the proper care they deserve. Try to focus on strategies that help keep you organized, and also don't hesitate to talk about the importance of communication in alleviating stress in the workplace. Your interviewer would also love to hear about things you do outside of work to ensure that you are refreshed, and clear of mind after and before each shift you work.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"Every morning, we have a morning huddle for turnover. We discuss procedures left to be coded, who is out for the day, and what everyone is working on. Our morning huddles help alleviate work stress by distributing the work evenly as best we can. It gives everyone a chance to hear what needs to be accomplished and work together. Open dialogue is key in making this a success. If hired here, I would ensure that lines of communication are always open, and I wouldn't hesitate to let my team know if I'm experiencing a high amount of pressure during the workday."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"I have found during my career that leading a healthy and active lifestyle outside of work helps me be as stress-free as possible when on the job. Outside of work, I am an outdoor enthusiast who hikes, bikes, and canoes all year long. I also coach my daughter's athletic teams. I am not immune to feeling the pressure of hard day on the job, but being fit in body and mind always helps me work through things in a positive manner."
Written by Heather Douglass on August 10th, 2021
14. How would you handle a confrontation with a colleague?
How to Answer
This can be a tough question to answer and keep your emotions in check. If you choose to share a story about a time a coworker confronted you, don't share personal details, don't show your anger, and don't use their name. State how you defused the situation and what you learned from it that you could bring to this team as their next CNA. Your interviewer knows that during stressful times in their work environment, it is only human nature for people to get testy. What matters is a person's ability to make the situation right in a quick fashion.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"A few months ago, one of my coworkers misunderstood me in a critical situation, and it led to a confrontation in front of a patient and other staff. After the patient's situation was rectified, I asked the colleague to take a walk with me to talk. As we talked about the confrontation, we both realized that she was stressed out at home and brought her stress to work. She apologized for raising her voice, and I apologized for not being clearer. The two of us work even better now. In this situation, I learned that being direct with someone to work things out is the best way to handle that situation."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"If a colleague and I had a confrontation, I would be sure to address it as soon as possible and away from the patients. I would take a confident and empathetic approach with the colleague and not take things personally. I realize that we can all get stressed on the job and would use direct communication to help make the situation better moving forward."
Written by Heather Douglass on August 10th, 2021
15. What experience with blood glucose monitoring would you bring to our team?
How to Answer
Now looking to get into your technical skills as a Certified Nursing Assistant, your interviewer is asking you to describe any experience you have in checking the blood sugar levels of a patient. If you have direct experience and training in this, clearly describe your experiences and how you can bring these skills to the team. If you don't have direct experience, there is no need to fret. Tell your interviewer what you know and that you are confident in your ability to be trained. To seal your answer for your interviewer, talk in detail about the machines you have used and then clearly definite the documentation procedures necessary after testing a patient.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"My current employer did provide formal training on blood glucose monitoring for me a few years back, and I do get to put these skills to work when we have diabetic patients on our unit. When I need to check a patient's levels, I use a new lancet on a finger that I cleaned off well. I have to ensure that the correct code key is used with new test strips to ensure accurate results on the blood glucose meter. When the results come through, I document them right away in the patient's chart because the physician, nursing, and dietary staff closely monitor the patient's levels each day."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"While I don't have direct experience monitoring blood sugar levels since I received my nursing assistant training, I did receive some education on it during my training. I remember being trained on a blood glucose meter and would be able to pick this skill up quickly with some training once I started here."
Written by Heather Douglass on August 10th, 2021
16. If you were in a situation here where you needed to move a patient that was a little too heavy for you, what would you do?
How to Answer
As a well-qualified and smart Certified Nursing Assistant, you know that you should never attempt to move a patient on your own. This is both for the patient's safety and your own personal well-being. Let your interviewer know that you wouldn't attempt the risky move because you wouldn't want to hurt yourself or the patient. What you would do is go and get help. Be confident in your answer. The last thing you want to do is give the impression that you wouldn't know what to do in this situation.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"If I needed assistance in moving a patient, I would ask another CNA on shift. Having been thoroughly trained in ergonomics in the workplace, I know that lifting and rolling patients can be a hazardous task to tackle alone."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"I would never attempt to move a patient without assistance because I could risk hurting the patient and even myself. I wouldn't hesitate to ask a colleague for help, nor would I hesitate to assist another CNA when they needed the same help. These situations are where teamwork and communication come into major play to help our patients."
Written by Heather Douglass on August 10th, 2021
17. How would your patients describe you?
How to Answer
How your patients describe you will say a lot about your work ethic, empathy, and kindness at work. As you answer this question, talk to your interviewer about any direct feedback you've received from patients, colleagues, and/or supervisors you've worked with in the past. If possible, try to highlight your skills in providing the best care possible for patients to ensure that you do your part in helping to provide the best possible outcome for them as a CNA.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"My patients look to me because of my skills, kindness, compassion, sense of humor, and my ability to positively interact with all patients. On my recent performance review, I was commended for my positive attitude with patients, and this feedback was received through surveying recent patients on our unit. I was very proud to hear that this feedback came directly from patients that said they'd want to be under my care if ever in the hospital again."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"If you were to survey the current patients that I work with daily, they would say that I am dedicated to their care and willing to go the extra mile for them. In putting the needs of my patients first, I always ensure that I do anything within my power and ability to ensure that they are safe, comfortable, and happy."
Written by Heather Douglass on August 10th, 2021
18. What drove you to become a Certified Nursing Assistant?
How to Answer
To prove that you have the drive and motivation at this organization as a CNA, your interviewer is looking for your personal motivation to succeed in this career. Prior to your interview, try to do your own personal soul searching to put your motivation for this role into words. Whether you were impacted by a personal family situation or love helping people in a time of need, make sure your interviewer walks away from your conversation knowing that you are dedicated and driven as a Certified Nursing Assistant.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"At an early age, I was inspired by my grandmother, who was a nurse for her entire career. She really inspired me by the care she showed for others when they needed it most. I am personally motivated in this work to help patients as best as I can to help them through a difficult time in their health and well-being."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"I wanted to do something in my career that is challenging, interesting, and makes a difference in people's lives daily. As a Certified Nursing Assistant, I deal with many aspects of patient care, and I really enjoy the variety of patients that would get to work with at your organization."
Written by Heather Douglass on August 10th, 2021
User-Submitted Answer
"The compassion and love for those needing help (the sick) have motivated me to become a certified Nurse Assistant."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
You've answered well by sharing a strong internal motivation for becoming a CNA - the opportunity to impact the lives of people based on the compassionate care you provide.
19. If you were working here with a patient that insisted their personal hygiene was fine and it wasn't, what would you do?
How to Answer
This is a tough topic to discuss with patients, but an important one that you need to handle with class at this organization. It can often be uncomfortable and embarrassing for the patient. Ideally, your interviewer will be looking to hear that you take a direct yet personable approach with your patients. If you have an example of when you had to do this, don't hesitate to talk about how you navigated that situation. Just make sure to not use any names or embarrassing details as you answer.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"One of my sweet elderly patients, unfortunately, didn't wear deodorant and really needed to. After sitting with her and talking about some of her likes and dislikes, she told me about her favorite perfume. I decided to surprise her with a small present later that week. I wrapped up a bottle of her favorite perfume as well as a deodorant. My subtle and nonconfrontational approach worked, and she was very thankful."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"As a new CNA, I haven't had to address that type of concern yet with a patient. When the time does come, I won't hesitate to be upfront and honest with the patient while educating them on the importance of good self-care and personal hygiene."
Written by Heather Douglass on August 10th, 2021
20. Walking with our patients on the floor can be monotonous at times. How do you make it more exciting for both you and the patient?
How to Answer
You sing, dance, tell stories, and you laugh. You do whatever you need to do to make your patients happy and healthy. Sometimes it's hard to get your patients on their feet and motivated to get up and move. Tell the interviewer how you get your patients motivated to go on walks. Tell the interviewer how you pass the time and make it exciting for the two of you.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"By taking the time to talk with my patients and getting to know their history and their interests, I love to talk with them while getting them the exercise and rehab that they need. For them, it helps put their mind in a great place and off of the pain and struggles they may be in at the time. And a bonus for myself is that I get to learn so many things from my patients while we are on walks."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"I've done many things to make walks exciting for patients. With one patient last year, I brought in my headphones and played some big band era music for her to listen to and this brought great joy to her face. I've also talked about football, movies, and gardening with my patients and, at times, I've had to do some research to be able to talk knowledgeably with them."
Written by Heather Douglass on August 10th, 2021
21. If you had a patient here that insisted on hitting their call light all night when the reasons weren't justified, what would you do?
How to Answer
This is a question where your interviewer wants to hear your compassionate approach kick in. Of course, you won't dismiss the patient's call light, even though it may be the 10th time they've pushed it. Let the interviewer know that you will make a point to take a few extra minutes with the patient to talk to them instead of checking briefly and walking away. Maybe the patient is just lonely and wants someone to talk to. Your paperwork can wait, so reiterate how you would spend some time to hear their story and maybe educated them on the importance of sleep.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"This is certainly a familiar situation in the role that I am in currently. Knowing that a call light can be a dire situation, I never hesitate to react quickly. When a patient is persistent with the call light in a non-emergent situation, I've taken a few moments to talk with them personally and explain the reasons they need a good night's sleep. One time, I even told a bedtime story to a patient to help them sleep. In this role, I wouldn't hesitate to use any of these techniques with a patient."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"I would never dismiss a patient's request for help. I would take a few minutes each time to greet the patient, ask if they needed anything, and help put their mind at ease."
Written by Heather Douglass on August 10th, 2021
22. What documentation experience within an EMR system would you bring to our team as a Certified Nursing Assistant?
How to Answer
Because of your attention to detail and your organizational skills, the administrative portion of being a Certified Nursing Assistant should come second nature to you. Talk about your roles in documenting patient notes within an electronic medical record system and what system you are familiar with working on. Also, talk about the importance of timely and accurate notes and what impact being timely has on patient care.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"In my current role, I am responsible for documenting vital signs, administered medications, body measurements like height and weight and food intake through a patient's day. I currently work in the Cerner system and was able to learn this system quickly and efficiently. My documentation is always done promptly because the physicians and RN's rely on these notes when they are with the patient."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"As a CNA, when I'm not caring for patients, I'm working on various administrative duties. I rely on my great attention to detail to write up complete and accurate notes and reports to pass along to my colleagues. I have experience working in two different EMR systems throughout my career. If hired here, my priority during orientation would be to master your system."
Written by Heather Douglass on August 10th, 2021
23. What are a few technical skills that you excel at as a Certified Nursing Assistant?
How to Answer
By asking this question, your interviewer wants to hear you talk about one or two direct patient care skills that you excel at that you would bring to their team. Ideally, they'll be looking to hear that you are familiar with your patient's physiological issues, including common disorders and diseases. You could also talk about your ability to record vital signs without making the patient uncomfortable. However, you choose to answer this question, be sure that your interviewer walks away from your time together knowing that you are comfortable in your abilities in providing great care to the patients of their organization.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"During my time as a home health aide working for an agency, I really gained a lot of great skills working one-on-one with patients. Some of the skills that I developed were therapeutic procedures for bedridden patients and changing colostomy and urostomy pouches. I feel like these would be strong skills I could put to use at our organization."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"I've been taking classes at our community college to become a phlebotomist. My instructor has complimented my techniques and skills in drawing blood. I look forward to adding it to my toolbox once I graduate and would definitely love to use these skills here."
Written by Heather Douglass on August 10th, 2021
24. What is one interpersonal skill that you feel is important for a CNA at our organization to have that you excel at?
How to Answer
Before your interview with this organization as a Certified Nursing Assistant, take some time to research the job and the organization to answer this question effectively. You could think of how your co-workers would describe you and match the interpersonal skills they would say to the job you are interviewing for. Whichever skill you highlight, be confident and let the interviewer know that you are excited to bring your skill to the team you are interviewing with.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"Throughout my career, my patients and colleagues have always commended me on my friendly approach with patients, even on the worst of days. No matter what has happened in the moments or hours before an interaction with a patient, I wipe the slate clean and approach them with a smile on my face and love in my heart. If hired here, I would look forward to bringing this same approach to your patients."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"One of my best skills as a CNA is my ability to listen. When working with my patients, there are times they want to tell me a story. I can tell that taking a few minutes out of my day to sit and listen to them means a lot to them. By simply taking the time to listen to them, they are often more inclined to open up about any issues they are experiencing regarding their health."
Written by Heather Douglass on August 10th, 2021
25. Why do you feel it is important to have a positive attitude as a Certified Nursing Assistant at our organization?
How to Answer
We all know that a negative attitude can rub off on others. The same can be said about a positive attitude. Not only will it show others around you that you see the good in things, but others will want to spend time with you. Your resume shows the interviewer that you are good at your job, and now you need to let the interviewer know that you are pleasant to work with and be around daily. Talk about your own personal experiences in how bringing a positive and bright attitude to work impacts all people around you and how you will continue to bring this attitude to this organization.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"I am a positive person and always do what's necessary to bring the best out in others around me. If my colleagues are in a good mood, it helps make the job easier and the patients happier. If hired at your organization, you'll quickly find that I come to work every day with a smile on my face and a great attitude to be around."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"Displaying a negative attitude at work only implies to patients and staff that you don't like your job. Unfortunately, I have had the opportunity to work with people who brought a negative attitude to work almost daily. I always have a positive attitude, not only because I love my job, but that I hope it will rub off on others."
Written by Heather Douglass on August 10th, 2021
26. Give an example of a time where you used your sense of humor as a Certified Nursing Assistant. How would you bring a sense of humor to this organization?
How to Answer
As a Certified Nursing Assistant, you find simple ways to bring joy into the lives of those around you. A cute joke, a silly face, or goofy footwork in the hallway will get you and your patients laughing. Explain to the interviewer that you feel a sense of humor is important because it allows you to show your creativity while still positively helping the patients. Giving an example or two of a time you used your witty sense of humor to brighten a patient's day will earn you bonus points with your interviewer.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"During my time in a skilled nursing facility, keeping things fun with the residents was always important to help provide a spark in the monotony of their day. I always kept a red clown nose in my pocket while I was at work. When a patient wasn't expecting it, I would put it on and go about my day as if I didn't know it was there. The patients and I always had a good laugh over it. If I were fortunate enough to join your organization, I would always be looking for ways to keep things fun with patients, especially at times when they need it the most."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"The current facility that I work at, there are terminally ill patients to care for. Sometimes their spirits get a bit low, so I enjoy bringing joy to them. We play music, instruments, dance, and sing to lift their spirits. Of course, it can be quite comical because I can't do any of these with skill, but I sure try and give everyone a good laugh in the meantime."
Written by Heather Douglass on August 10th, 2021
27. How is teamwork important as a Certified Nursing Assistant and what type of team player would we be hiring if we offered you this role?
How to Answer
Ideally, your interviewer is looking to hire the ultimate team player to be their next CNA. As part of their overall healthcare team, you will be working closely with many healthcare professionals, and this team can include physicians, nurses, and other providers. As you answer, be sure to explain your ability to communicate, be flexible, be reliable, and be accountable in all that you do. Talk to the interviewer about your role on the team you are on now and what team-based role you feel the most comfortable in at this point of your career.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"I'm currently a part of a four-person team that works each shift. We are constantly helping one another and lifting each other up. We've created a rotating schedule, so one of us isn't bogged down with constant paperwork or tending to the same patients each day. We all have different personalities, but it hasn't seemed to be an issue. We are all there to provide the best care possible to our patients. The success of our team-based atmosphere relies on consistent communication, and I consider myself to be a great listener and communicator on the job. At times, I don't hesitate to take the lead on things. As well, I can easily and readily take direction from others. I enjoy coming to work every day to work with my amazing teammates."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"Teamwork is critical in the healthcare field, especially as a CNA. I work very closely with our physician and RN team in my current role and am in constant communication with them. I am relied upon to take direction from them at a moment's notice, and I never hesitate to do what is necessary for the team to provide the best care to patients. They trust me to be accountable for my actions and to be reliable in doing what I say and saying what I do."
Written by Heather Douglass on August 10th, 2021
28. How would you bring a sense of care and compassion to our patients?
How to Answer
As a Certified Nursing Assistant providing the most intimate care to the patients at this organization, your interviewer will ideally be looking to hear that you will bring a gentle, kind, and empathetic approach to all patients you provide care for. Without being too longwinded, talk to your interviewer about how you bring a customized and unique approach to every patient you work with. It will always help to talk about the importance of customizing your approach with patients because they all bring their own history, experiences, and thoughts. Bringing a customized approach is the way to show the most compassion.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"I'll give you a great example here. After the holidays a couple of years ago, I was working a shift, and I was visiting with one of my patients. She shared that she wished she could still write letters to her grandchildren, but her penmanship wasn't the best. The next day I spent my lunch break with my patient writing her words down on some pretty stationery I picked up the night before. We addressed the envelope together, and I dropped it in the mail that evening. She thanked me for my thoughtfulness and said she felt like she was able to re-connect with her grandchildren again."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"I've learned throughout my career that the most compassionate care is provided when it is individualized to each patient. By getting to know my patients, I can learn their hopes, dreams, and even fears and use this information to better suit their needs when I am cleaning them or repositioning them. Through simple conversations, I can take a potentially fearful situation and help put their minds at ease through my words and actions. If hired here, I would take this same approach with patients."
Written by Heather Douglass on August 10th, 2021
29. Tell us about a time that you demonstrated patience with one of your patients.
How to Answer
By asking these questions, your interviewer is looking to hear that patience is one of the best traits you will bring to their team as a Certified Nursing Assistant. Because you will often be working with patients that may be scared or irritable, a patient and understanding approach is critical. Tell the interviewer about a time that the patience displayed was recognized by leadership, co-workers, or even another patient. Be sure to tell the interviewer that you strive to show that same patience every day you work with your patients.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"Recently, I offered to help one of my patients get dressed because I knew that he was having some recent mobility issues. He was quite adamant that he could dress himself and do it safely. I let him know that I was available if he needed me, but he insisted he didn't. I knew I could've dressed him quicker on my own but also knew that he wanted to do it on his own. I respected his request and wanted him to have his own independence, so I stayed in his room in case he needed me and helped him to his chair once he was ready. We had a nice chat after that about what he wanted to do later that day. In times like these, I use my best discretion on doing what is best for the patient while also considering their safety as the most important factor."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"Assisting patients with the restroom requires patience at times, especially patients that are not moving well. If given a choice, patients want to use the restroom on their own because it is a very private situation for them. I always offer my assistance in any way that I can in these situations and do what is necessary to keep the patient independent and safe. If hired at your organization, showing my compassion, understanding, and patience is something that I display each time I care for my patients."
Written by Heather Douglass on August 10th, 2021
30. If offered this position, what is your availability to work night or weekend shifts?
How to Answer
Before your interview, it is important that you thoroughly read the job description and posting for this role to understand what hours will be required for the role. Even prior to applying, you need to ensure that your availability to work shifts matches what they are looking for. As you answer this question, you need to find a fine balance of proving that you will be a reliable employee for their organization while also being open and honest about any conflicts you have in your availability to work.
Written by Heather Douglass on August 10th, 2021
Answer Example
"I am really open to working any shifts necessary if hired for this role. We have two elementary-aged kids at home, and my spouse works day shift hours Monday through Friday. To prepare for any necessary childcare during daytime hours, I would need to see a work schedule at least a week ahead of time. Can you provide any insight into how scheduling for this position works?"
Written by Heather Douglass on August 10th, 2021
User-Submitted Answer
"I am open to night shift only because my spouse works during the day so we can be able to care for our kids."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Employers typically ask about your availability because they want to verify that you are reasonably open to the needs of the position you're applying to. You've answered well by being honest. It would not be in your favor to say that you are available for any shift, and then retract your availability because you aren't truly free once you get the job. Moreover, hiring managers generally understand scheduling conflicts such as having a family to look after are valid reasons for not being available to work at any time of the day. After advising that certain days or hours don't work for you, you can strengthen this answer by explaining that you are open and ready to work any night shift hours they may need you. By doing so, you demonstrate your willingness to prioritize your work.
31. If one of your colleagues displayed poor bed-side manners, what would you do?
How to Answer
While we all have bad days on the job, it is never acceptable to take things out on patients with poor bedside manners. With this question, your interviewer will be looking to hear that you are willing to take a few minutes to pull your co-worker aside to make sure everything is okay with your colleague. Tell your interviewer that you will be proactive in this situation and take the time to reiterate how important a compassionate bedside manner is in the care that your team provides. If you have an example of a time where you directly handled a situation like this, don't hesitate to point out how you handled it successfully. In the end, ensure that your interviewer knows that you are a team player and will step in when someone isn't treating a patient nicely.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"First and foremost, I would intervene if I was in the room when it happened and take over care immediately. No patient deserves to have a poor bedside manner brought to them. Following that patient interaction, I would pull my colleague aside and try to get to the root cause of the situation professionally and respectfully. I would reiterate to them that no matter what is happening to them on a personal level, whether it is at work on in their personal life, the needs of the patient come first, and providing the best care possible is what they deserve at all times."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"If the employee was a fellow CNA, I would approach them directly to talk about the situation and try to make it better. If the employee was my senior, I would talk to my supervisor about it. Last year, I had a patient in tears over how their physician talked to them and lectured them about the poor life choices that led them to be hospitalized. I didn't hesitate to bring this concern to my leader and was thanked for bringing this issue forward."
Written by Heather Douglass on August 10th, 2021
User-Submitted Answer
"I will interfere immediately and I myself will attend to the needs of the patient making sure she is calm and taken care of then I will talk to my colleague and ask about the root cause of the problem. Reminding my colleague that no matter the situation it is unprofessional to display poor bedside manner to any difficult patients."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Your answer demonstrates that you are dedicated to the best possible patient experience. I also like that you confirm you'd go back to your colleague to try to understand the root cause and help him or her re-evaluate and adjust their behavior. This is important because a good bedside manner enables providers to communicate clearly and reduce errors. In addition, how healthcare providers interact with patients through their tone, body language, and actions has a significant effect on the patients' overall experience and understanding of their medical condition.
32. If you were unable to get to work on time here at our organization, what would you do?
How to Answer
At one point in time or another, we have all had those days where nothing seems to go right, and you know you're going to be a bit late for work. Whether it was a rough morning with the kids at home, a snowstorm or a traffic accident keeping you behind, being accountable and communicating your tardiness promptly is key. Let your interviewer know that you will reach out to your supervisor to let them know that you will be a few minutes late. Be sure to discuss what type of communication your current boss prefers, whether by text, phone call, or message with a co-worker. Also, don't hesitate to ask your interviewer how they like employees to contact them if they are going to be late or out sick.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"Because patients here rely on personal care at all times, I would ensure that I would contact both you and the unit directly by phone if something was making me late. I'm proud to say that I have a great attendance record up to this point in my career. You can rest assured that if I was ever late, it would be for a true emergency."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"I would be sure to follow whatever the standard procedure or protocol is for your organization. I readily have the technology to call or text anyone if I was going to be late and I would accurately gauge what was holding me back and what time I would be here. Last year, a train derailed on the tracks that lead out from my house. Knowing that the only detour would put me about 20 minutes behind and it is a Saturday, I called the coworker that would be handing off to me and she was very appreciative of the heads up."
Written by Heather Douglass on August 10th, 2021
33. How can we ensure that you are motivated each and every day on the job to provide the best patient care possible?
How to Answer
Most people who go into the Certified Nursing Assistant profession are naturally attracted to helping people who are most in need of help. They thrive on helping patients through very tough times by providing both medical care and emotional support. No matter how many years of experience you have, you must stay motivated in order to provide top-of-the-line nursing care. As you are aware, this job can be exhausting and emotionally draining, so it is important for you to be able to stay motivated in your work environment. The interviewer asks this question to determine what motivates you and determine if their environment would be a good fit for you as their next CNA. To successfully answer this question, be prepared to provide details as to what motivates you to become a better CNA. A more successful answer would include a specific example of a situation that motivated you to continue or better your nursing practice.
Written by Ryan Brunner on August 9th, 2021
Answer Example
"When I began my pursuit of a CNA certification, I knew that I was born to help people when they are at their most vulnerable. In any environment, whether it be outpatient, inpatient, or skilled nursing, making a positive difference in the day of each of my patients is what drives me to become a better nurse, and it makes all the hard and emotional days worth it. Because I know I am making a difference in the lives of others, it is easy for me to get up and come to work each day."
Written by Ryan Brunner on August 9th, 2021
34. Talk about some recent continuing education that you have received? Why is this important in your career as a Certified Nursing Assistant?
How to Answer
The healthcare field is continually changing with new technology and research methods. Due to this, most healthcare organizations require their Certified Nursing Assistants to attend continuing education courses. On top of required education, many CNAs choose to stay up to speed in their field by attending training, reading publications, or participating in workshops. To successfully answer this question, you should come to your interview prepared to talk about one of the most recent training sessions you attended and expand on your particular interests in learning more in the nursing field and how you keep yourself educated.
Written by Ryan Brunner on August 9th, 2021
Answer Example
"As part of my continuing education requirements, I recently attended a Child Maltreatment training. Working in a Family Practice clinic, this training was beneficial as it educated me on how to spot potential child abuse in patients that I see. As well, I learned new changes in the law about mandatory reporting of child abuse was suspected. On top of regular continuing education credits, my passion lies in treating children diagnosed with cancer. I am a subscriber of the 'Journal of Pediatric Nursing' and enjoy reading and learning about new research in the field."
Written by Ryan Brunner on August 9th, 2021
35. If hired as our next Certified Nursing Assistant, how much orientation time do you feel is reasonable to be up and running?
How to Answer
There is no one size fits all answer to this question because it depends on the experience you would be bringing to this role. There should be a standard orientation for all CNA's coming into this role. Beyond the standard, your interviewer is looking to hear what you feel would be reasonable for you to hit the ground running on your own. Be honest about what you need and do not overpromise. Do what is right for you, the organization, and the patient. Be clear about what you need and be clear about what they offer as you do not want to find yourself on day two with a difficult patient on a short-staffed unit with minimal support.
Written by Ryan Brunner on August 9th, 2021
Answer Example
"I would be happy to answer that question, but first, could you tell me what your current orientation is in terms of hospital-wide policies and CNA-specific orientation? I am confident that I would not need any more hospital orientation time, but I would like to know what orientation on the nursing unit looks like? Will I have several days of shadowing? When that is completed, will we continue to have a mentor on the unit? I would be comfortable with at least one week of shadowing and mentoring on all shifts. I have previous experience, but I would like to get comfortable with the shift flow, equipment, and other tasks. Is there an orientation checklist that I need to complete, such as admissions and discharges, and how much time is allotted for that?"
Written by Ryan Brunner on August 9th, 2021