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Certified Nursing Assistant Interview
Questions

30 Questions and Answers by Heather Douglass

Updated August 30th, 2018 | Heather has over 20 years experience recruiting and hiring candidates,
specifically in the health care industry.
Job Interviews     Careers     Health    
Question 1 of 30
Are you able to work night shift?
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How to Answer
The interviewer wants to know how flexible your schedule is. If you are able to work night shift...great! If you aren't able to, or at least not on a regular basis, make sure you relay that so you don't misinform the interviewer. This question can be your chance to turn the tables and find out if the position you are interviewing for is strictly night shift or not.
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Answer Examples
1.
Are you able to work night shift?
The interviewer wants to know how flexible your schedule is. If you are able to work night shift...great! If you aren't able to, or at least not on a regular basis, make sure you relay that so you don't misinform the interviewer. This question can be your chance to turn the tables and find out if the position you are interviewing for is strictly night shift or not.

Heather's Answer #1
"I'm available to work night shift but will need to give my wife a week notice so we can prepare a child care plan while I'm away from the house."
Heather's Answer #2
"I'm not able to work night shift at this moment but available later on in the month."
2.
One of your co-workers displayed poor bed-side manners. What would you do?
We all have bad days, and that's ok. But it's not ok to take it out on our patients with poor bed-side manners. Take a few minutes to pull your co-worker aside to make sure everything is ok. Maybe you can help? Maybe they just need to take a break for 15 minutes with some fresh air and a soda. Tell the interviewer how you've handled a situation lately when this has happened. Show the interviewer how you are a team player and step in when someone isn't treating a patient nicely.
Heather's Answer
"If the employee was a fellow CNA I would approach them directly. If the employee was my senior I would talk to my supervisor about it."
3.
Is having a sense of humor important as a Certified Nursing Assistant?
As a Certified Nursing Assistant, you find simple ways to bring joy into the lives of those around you. A cute joke, a silly face or goofy footwork in the hallway will get you and your patients laughing. Explain to the interviewer that you feel a sense of humor is important because it allows you to show your creativity while still helping the patients.

Heather's Answer #1
"I keep a red clown nose in my pocket while I'm at work. When a patient isn't expecting it I put it on and go about my day as if I didn't know it was there. The patients and I always have a good laugh over it."
Heather's Answer #2
"The current facility that I work at, there are terminally ill patients to care for. Sometimes their spirits get a bit low so I enjoy bringing joy to them. We play music, instruments, dance and sing to lift their spirits. Of course, it can be quite comical​ because I can't do any of these but I sure try and give everyone a good laugh in the meantime."
4.
How would your patients describe you?
How your patients describe you will say a lot about your work ethic, empathy, and kindness at work. If you are interviewing for a position within the same facility be prepared that the interviewer may ask some of your patients their thoughts of you as a Certified Nursing Assistant.

Heather's Answer #1
"My patients look to me because of my skills, kindness, compassion, sense of humor and my ability to positively interact with all patients."
Heather's Answer #2
"My patients would say that I love my job and provide the best care possible."
5.
Would you encourage others to become a Certified Nursing Assistant?
Of course, you would! You love your job as a Certified Nursing Assistant! Tell the interviewer that you would encourage those that show compassion, have great customer service and enjoy working in a helping environment. Take this opportunity to highlight your favorite thing about the job.
Heather's Answer
"If someone enjoyed helping others, were kind and compassionate I would encourage them to become a Certified Nursing Assistant. It is a very rewarding job."
6.
What do you know about our facility?
With any job interview, it is crucial to understand the organization you are applying to. We recommend visiting the facility website to learn key information such as core hours, awards received, upcoming events, special focuses for that year. As a bonus, be sure to mention any positive interactions you have had with staff as well as what they have told you about the facility.

Heather's Answer #1
"I've read that your facility has won multiple awards over the past 10 years. I'm looking forward to the chance to contribute to next years awards."
Heather's Answer #2
"I've heard a lot about this facility from one of your Nurses Mrs. Smith. She is my mentor and friend and knew I would be a good fit here to care for your unique patient population."
7.
If you were unable to get to work on time what would you do?
We all have those mornings where nothing seems to go right and you just can't make it out of the door in time. Let the interviewer know that you will reach out to your boss to let them know that you will be a few minutes late. Let the interviewer know what type of communication that your boss prefers. Text, phone call, message with a co-worker. Ask the interviewer how they like employees to contact them if they are going to be late or out sick.
Heather's Answer
"If there was a situation that would keep me from making it to work on time I would be sure to call my supervisor and let them know."
8.
How do you feel about supervising others?
The interviewer is asking this question to see if you will be ready to move into a leadership position now or if you will need a few more years under your belt. Tell the interviewer what type of supervisor you are and how many people you've supervised in the past.

Heather's Answer #1
"I've been in a supervisory role for the past 5 years. I've been the one to write schedules, mentor junior CNA's as well as review their work each day. I've enjoyed the position and look forward to the same opportunity with your hospital."
Heather's Answer #2
"I haven't had the opportunity to supervise other CNA's in my career but I feel with my 6 years of experience I'm ready to do so."
9.
How do you manage work stress?
We all experience stress on a daily basis...but how you relay this to the interviewer will say a lot about you. Steer clear away from the time that you lost your cool and raised your voice- we all have days like that but now is not the time to bring it up. Tell the interviewer how you manage your work stress and don't take it home with you, as well as not bringing your home stress to work.

Here's a sample answer: "Every morning we have a morning huddle for turnover. We discuss procedures left to be coded, who is out sick and what everyone is working on. Our morning huddles help alleviate work stress by distributing the work evenly as best we can. It gives everyone a chance to hear what needs to be accomplished and work together."
Heather's Answer #1
"Every morning we have a morning huddle for turnover. We discuss procedures left to be coded, who is out sick and what everyone is working on. Our morning huddles help alleviate work stress by distributing the work evenly as best we can. It gives everyone a chance to hear what needs to be accomplished and work together."
Heather's Answer #2
"Yoga helps me manage my work stress. I volunteer in town leading a yoga group for expectant mothers, I love it!"
10.
Describe your least favorite type of patient.
Tread lightly with this answer, you don't want the interviewer to get the idea that you hate your job. Do we all have rough days? Of course, and the cranky man that seems to take his anger out on you doesn't put you in the best of moods. When you answer this question, go ahead and tell them what type of patient gets under your skin but make sure you follow it with how you try to make light of the situation. How you try to make the patient smile and laugh a little.

Heather's Answer #1
"My least favorite type of patient is the one that is always negative and grumpy. There is an elderly gentleman that is quite grumpy each morning I start my shift. I always politely greet him, ask how his evening was and make a point to say something upbeat and kind. One of these days I'll get through to him and he'll realize I'm a not so bad."
Heather's Answer #2
"My least favorite type of patient is one that is non-compliant with their healthcare."
11.
A patient insists on hitting his call light all night. What do you do?
Here is where your compassion kicks in. Of course you won't dismiss the patients call light, even though it's the 12th time he's pushed it. Let the interviewer know that you are going to make a point to take a few extra minutes with the patient to talk to him instead of checking briefly and walking away. Maybe the patient is just lonely and wants someone to talk to. Your paperwork can wait, spend some time to hear his story.
Heather's Answer
"I would never dismiss a patients request for help. I would take a few minutes each time to greet the patient, ask if they needed anything and help put their mind at ease."
12.
When did you know you wanted to be a Certified Nursing Assistant?
Is your story a tear jerker? SHARE IT!! Don't be afraid to share your heartfelt story with the interviewer on why you decided to be a Certified Nursing Assistant. Did you know you always wanted to help people? Did you find yourself being your grandmother's primary caregiver when she was older? Show the interviewer how much you love your job through this answer. Showing your compassion and kindness will win the interviewer over.
Heather's Answer
"I wanted to do something in my career that is challenging, interesting, and makes a difference in people's lives on a daily basis. As a Certified Nursing Assistant, ​I deal with many aspects of patient care, and I enjoy the variety in the routine."
13.
You need to move a patient but they are a little too heavy for you. What do you do?
Because you are a rock-star Certified Nursing Assistant you know that you would never attempt to move a patient on your own. Let the interviewer know that you wouldn't attempt the risky move because you wouldn't want to hurt yourself or the patient. What you would do is go and get help. Be confident in your answer. The last thing you want to do is give the impression that you wouldn't know what to do in this situation.

Heather's Answer #1
"If I needed assistance I would simply ask another CNA on shift. We have a great team and we are all always happy to help one another."
Heather's Answer #2
"I would never attempt to move a patient without assistance. I could risk hurting the patient and even myself."
14.
Can you tell me about a time that tested your patience?
Can you stay positive when customers or clients nag you about their problems? How do you navigate situations where you have to wait for long periods of time? Patience is certainly a virtue but can be difficult to maintain when it seems situations continue to push your buttons. Give an example that shows you can deal with challenges like these and achieve goals that require a lot of time and patience.

Heather's Answer #1
"There are times that patients may test my patience but we always work through it, laugh about it or learn something together."
Heather's Answer #2
"Patients can be stubborn at times insisting they can do things on their own. As soon as I greet them with a smile and let them know that I'm there to help they warm up to me and am thankful I'm there."
15.
What are your salary expectations?
The best thing that you can do when asked about your salary expectations is to be open and honest about what you are currently earning, and where you want to be in the future.

Heather's Answer #1
"Currently, I am earning a base salary of $48K. I'd like to earn a bit above that in my next position."
Heather's Answer #2
"Currently I'm making $35k and on occasion night differential. What is this position starting at?"
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30 Certified Nursing Assistant Interview Questions
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Interview Questions
  1. Are you able to work night shift?
  2. One of your co-workers displayed poor bed-side manners. What would you do?
  3. Is having a sense of humor important as a Certified Nursing Assistant?
  4. How would your patients describe you?
  5. Would you encourage others to become a Certified Nursing Assistant?
  6. What do you know about our facility?
  7. If you were unable to get to work on time what would you do?
  8. How do you feel about supervising others?
  9. How do you manage work stress?
  10. Describe your least favorite type of patient.
  11. A patient insists on hitting his call light all night. What do you do?
  12. When did you know you wanted to be a Certified Nursing Assistant?
  13. You need to move a patient but they are a little too heavy for you. What do you do?
  14. Can you tell me about a time that tested your patience?
  15. What are your salary expectations?
  16. Why do you want to help people?
  17. How do you deal with a confrontation with a co-worker?
  18. How would your boss describe you?
  19. What is your experience with blood glucose monitoring?
  20. Would you be comfortable working a night or weekend shift?
  21. Tell us about a time that you demonstrated patience with one of your patients.
  22. How do you show care and compassion to your patients?
  23. How is teamwork important as a Certified Nursing Assistant?
  24. Why do you feel it is important to have a positive attitude as a Certified Nursing Assistant?
  25. What is one interpersonal skill that you excel at?
  26. What are a few technical skills that you excel at?
  27. What is your experience with maintaining reports, records and logs as a Certified Nursing Assistant
  28. Walking with patients at times can be boring, how do you make it more exciting?
  29. If you had a patient that insisted their personal hygiene was fine and it wasn't what would you do?
  30. Describe your favorite patient.
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