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Wellstar Health System Interview
Questions

31 Questions and Answers by Ryan Brunner

Published November 18th, 2018 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 31
Wellstar Health System has a diverse workforce. When have you worked amongst a diverse group of people?
View Answers
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
31 Wellstar Health System Interview Questions
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  1. Wellstar Health System has a diverse workforce. When have you worked amongst a diverse group of people?
  2. Wellstar Health System was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
  3. Do you think it is possible to be a good team member, yet disagree with the leader?
  4. Why do you think you will be successful in this role with Wellstar Health System?
  5. What has been the most challenging part of the career path you have you chosen for you personally?
  6. Wellstar firmly believes in promoting employee wellness through health screenings, yearly physicals, wellness seminars and nutrition consults. Why do you think it is important that we as an organization hold this in high regard?
  7. In your opinion, what makes you a great problem solver?
  8. What type of work environment do you dislike working in?
  9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  10. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  11. As a not-for-profit organization, Wellstar Health System has many programs that give back to our communities. Why is this important to you and have you been a part of any similar programs in the past?
  12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
  13. How do you effectively communicate with your coworkers to ensure great patient care and safety?
  14. Around the Atlanta and surrounding Georgia communities, Wellstar cares for a diverse patient populations. Are you familiar working with a diverse patient population?
  15. Wellstar Health System supports a healthy work/life balance for all employees. How do you balance life and work?
  16. Do you prefer to work in a team based position or individually?
  17. Here at Wellstar, we put a great deal of effort to ensure that patients have access to our providers and services. Have you ever been a part of a patient access initiative? Are you familiar with patient access issues in clinic or hospital settings?
  18. In what ways have you seen technology improve your job and how it can promote better outcomes for patients?
  19. When have you shown a willingness to learn a new method or new approach to solving a problem?
  20. Wellstar Health System seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
  21. At Wellstar Health System we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
  22. Wellstar puts a great deal of time, effort and funding into quality initiatives to provide great patient care. Have you ever been a part of a quality project in your career?
  23. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
  24. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
  25. Talk about a time you had to overcome an obstacle to ensure a positive outcome for a patient. What motivated you to go the extra mile for a patient?
  26. Safety for employees is a high priority here at Wellstar Health System. Talk about the importance of employee safety in your job and the measures you take to promote it.
  27. What is your patient care philosophy?
  28. At Wellstar, we pride ourselves on taking all precautions in infection prevention around our facilities and have won awards for these efforts. What infection prevention steps do you take in your job?
  29. Tell me about your healthcare related education and training.
  30. How have you played a part in ensuring a patient focused approach when working with outside departments?
  31. At Wellstar Health System we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
15 Wellstar Health System, Inc. Answer Examples
1.
Wellstar Health System has a diverse workforce. When have you worked amongst a diverse group of people?
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

Ryan's Answer #1
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."
Ryan's Answer #2
"I am so glad you pointed out your need for diversity at Wellstar Health System, Inc.. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
2.
Wellstar Health System was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.

Ryan's Answer #1
"I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."
Ryan's Answer #2
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to Wellstar Health System, Inc. in hopes to be considered for the median salary for the role."
3.
Do you think it is possible to be a good team member, yet disagree with the leader?
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Ryan's Answer #1
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Ryan's Answer #2
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
4.
Why do you think you will be successful in this role with Wellstar Health System?
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Wellstar Health System. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Ryan's Answer #1
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Ryan's Answer #2
"I believe my success with Wellstar Health System, Inc. will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
5.
What has been the most challenging part of the career path you have you chosen for you personally?
For this question, your interviewer will be looking to hear your own personal struggles and obstacles you have overcome to be successful in your career. It will also give them insight to what personally motivates you to succeed in your job and what drives you in your work. Be open and honest with your interviewer for this question and talk about lessons learned throughout your career that you bring to your job to this day.

Ryan's Answer #1
"Looking back on my career, I went into nursing because of my innate drive to help people in need. In high school, I was definitely inspired by an older cousin who went on to become a great pediatric nurse. As I went into nursing school and later got into my career, the challenging aspect for me was the biological aspect of the job. In college, I had to focus extra hard on biology classes and even into my career, I need to pay special attention to training focused on the human body. I've really relished being a life-long learner in this role and look forward to continued education in my future."
Ryan's Answer #2
"Honestly, the only real challenging part of my career happened five years ago when I made to the jump to the leadership side of the business in a nursing director role. At the time with that organization, I interviewed and was promoted within and once the announcement was made and I transitioned, I was now overseeing the work of colleagues that I was working side by side with the day prior. This provided some tense moments at times but I was able to strike a very delicate balance of manager and leader very quickly. While I was able to maintain great friendships, I gained a very good ability to manage my staff as a servant leader while maintaining great results over my staff. I would look forward to bringing these skills to Wellstar Health System in this role."
6.
Wellstar firmly believes in promoting employee wellness through health screenings, yearly physicals, wellness seminars and nutrition consults. Why do you think it is important that we as an organization hold this in high regard?
Wellstar puts employee wellness in an extremely high regard by offering a wide array of programs and screenings for their employees. Your interviewer will be looking to hear that you understand why programs like this are important. Explain that healthy caregivers promote better production in the workplace, help keep patients healthier and produces overall better wellness around the organization. If you've been a part of any wellness programs for employees in the past, let your interviewer know about them and why you feel they were effective.

Ryan's Answer #1
"I would consider it an honor to work for an employer that holds employee wellness in such a high regard. We as caregivers are the front-line of promoting great health for our patients and it is extremely important that we ourselves be healthy. As a family practice PA, I have to be able to walk the talk with my patients when I promote healthy living activities like diet and exercise so I try to eat right and exercise regularly. I love the fact that Wellstar has dedicated nutrition consultants for patients. Can you talk about how family practice providers are able to utilize them?"
Ryan's Answer #2
"During my career as a phlebotomist, I have spent time working at employee flu shot clinics and I really appreciate the fact that my past employers have put emphasis on ensuring that employees are vaccinated for influenza each and every year. A flu outbreak can be very debilitating in the hospital and clinic setting and I like to be able to do my part to prevent an outbreak. Do phlebotomists play a role in flu shot clinics for employees at Wellstar?"
7.
In your opinion, what makes you a great problem solver?
Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

Ryan's Answer #1
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Ryan's Answer #2
"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."
8.
What type of work environment do you dislike working in?
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

Ryan's Answer #1
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Ryan's Answer #2
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
9.
With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.

Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.

Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.

Ryan's Answer #1
"Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Ryan's Answer #2
"I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."
10.
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

Ryan's Answer #1
"I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
Ryan's Answer #2
"In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."
11.
As a not-for-profit organization, Wellstar Health System has many programs that give back to our communities. Why is this important to you and have you been a part of any similar programs in the past?
With Wellstar's propensity to give back to their community in many ways through great programs and education, the organization really looks for buy-in from their staff on these programs. Prior to your interview, be sure to research the programs that Wellstar brings to the greater Atlanta area and bring a personal touch to your interview by explaining why you could buy into a personal program. Also talk about why the greater health of the community is important to you and explain that you believe that healthcare workers are true ambassadors as leaders and promoters of community health.

Ryan's Answer
"In researching the programs that Wellstar brings to the greater Atlanta area, a huge smile was brought to my face. Seeing first hand the struggles that some patients have in finding transportation to appointments for treatment, the free program for patients receiving cancer chemotherapy and radiation treatment sounds amazing and something I would love to be a part of. Other programs like the genetic counseling and testing for cancer screenings are important to help find cures and effective treatments for the nasty disease."
12.
If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what Wellstar Health System does.

Ryan's Answer #1
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career."
Ryan's Answer #2
"I have a variety of interests within healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."
13.
How do you effectively communicate with your coworkers to ensure great patient care and safety?
Working as a team of caregivers to promote the best patient care possible starts with effective communication between you and your coworkers and Wellstar promotes effective communication among its team members. Your interviewer will be looking to see that you are able to communicate effectively with all levels of the organization when necessary and that you use speaking and listening skills. On top of interpersonal communication, be sure to talk about patient documentation and written communication needed in your job. Let your interviewer know that you understand that because a patient is touched by so many individuals at your organization, you really do value effective communication as a team.

Ryan's Answer #1
"Having worked for an organization similar to the size of Wellstar, communication is key to ensuring the best care possible for patients. Any patient I see on my unit needs to be documented in their record in a timely and accurate manner so my providers and colleagues are able to see up to the minute notes if necessary. If there are urgent issues with my patients, I never hesitate to let my fellow nurses on the unit know and their direct provider as well. I build communication lines between my colleagues by always being up front and honest while always maintaining a positive attitude."
Ryan's Answer #2
"In the operating room, communication between myself and the staff of techs and nurses can be vital to ensure that we are working in a safe and efficient manner on each case. As the surgeon, it is my duty to be the leader in the OR and I do not take this duty lightly. I trust in my first assist and techs to do their jobs and don't hesitate to be vocal during a case. If I don't keep lines of communication open at these times, I know it is very hard for the techs and nurses to be communicating as well."
14.
Around the Atlanta and surrounding Georgia communities, Wellstar cares for a diverse patient populations. Are you familiar working with a diverse patient population?
The Atlanta, GA area features a very diverse general population of people and this give Wellstar a very diverse patient population that walks through their clinic and hospital doors. Your interviewer will be looking to hear that you value and have experience working with a diverse population. Talk about the experience you have and where you received that experience. Reiterate that you value diversity and also talk about any specific obstacle you had to overcome when working with person from a different background than you.

Ryan's Answer #1
"During my clinical rotations, including at Wellstar, I did get the opportunity to work with a very diverse patient population. I worked with patients that ranged in age from the pediatric population to the geriatric population. And as far as cultural diversity goes, I was born and raised in this area and I truly value diversity in the fact that every person brings a unique mindset and values to a situation and I believe that we can all learn and become better from each other. During my rotation in an urgent care setting, I used a translator a few times. This threw me for a loop the first time I had to utilize their service, but in the end it helped the patient communicate with me and my preceptor much better leading to a better outcome."
Ryan's Answer #2
"Diversity: the art of thinking independently together is one of my favorite quotes of all time and it really rings true in the healthcare industry. As I've progressed in my career from a nurse, to a unit supervisor and now a nurse administrator, I feel very fortunate to have been able to work in a diverse city like Washington, D.C. The great mix of patients I have worked with over my career have made me a better nurse and prepared me for this role in the Atlanta area with Wellstar."
15.
Wellstar Health System supports a healthy work/life balance for all employees. How do you balance life and work?
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.

Ryan's Answer #1
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Ryan's Answer #2
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."
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