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Wellstar Health System Interview
Questions

31 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 31

At Wellstar Health System we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

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Wellstar Health System Interview Questions

  1. 1.

    At Wellstar Health System we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

      Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with Wellstar Health System fit into your longer-term plans?

      Ryan's Answer

      "In 3-5 years I would like to see my career with Wellstar Health System include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here."

      Ryan's Answer

      "One of the attractive points of working for Wellstar Health System, Inc. is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years I'd like to be grounded in the clinic, learn about this site, your patient base and earn certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach so it would be nice to do something formal in that context...health-education or fundraising."

  2. 2.

    Talk about a time you had to overcome an obstacle to ensure a positive outcome for a patient. What motivated you to go the extra mile for a patient?

      Wellstar believes in putting the needs of the patient first and your interviewer will be looking for you to give an example of a time you went above and beyond your normal call of duty to ensure that a great outcome was had for a patient in your care. You example can include teamwork, in the fact that you relied on your skills and abilities while reaching out to others that could bring something to the table to help the patient as well. Make sure to reiterate to your interviewer that you are focused on positive outcomes for your patients and that you're willing to do what it takes for that to happen.

      Ryan's Answer

      "Being a nurse at a dialysis clinic, I get the opportunity to build great relationships with my patients that I see three times a week for months and sometimes years. Many of these patients have primary care doctors outside of our system. Just a few weeks ago, a gentleman that I had been working with for many months was talking about how he was experiencing some severe pain in his legs and the fact that they were falling asleep and becoming numb at times. I stressed to the patient that it was important he see his doctor as soon as he could for further testing as those symptoms. I asked the patient if it was okay if I contact his primary care physician and while hesitant at first, he okay'd it. During my lunch break, I reached out to the patients physician and left him a voicemail. We were able to connect later and the physician informed me that he would be seeing our mutual patient the next day. On Friday of that week, I was notified that the patient had emergency surgery to remove a blood clot in his leg and the surgery potentially saved his life."

      Ryan's Answer

      "As a Nurse Practitioner in an Urgent Care setting, I see a wide variety of patients on a daily basis and unfortunately don't get to build established care relationships with them. Because of this, patient documentation and follow up with other providers is extremely important in my job. Last year, a young mother came to our facility with a very sick two-year old daughter. While in my care, the mother explained that they were new to the area and hadn't established a pediatrician for her daughter for follow-up after my severe ear infection diagnosis. Being from out of the country and speaking little English, I knew that only a small amount of providers would be perfect for them.
      After making some recommendations to her of our Pediatric providers, I sent a communication to our providers explaining the mother and her daughters needs as ESL patients and one of our Latino Pediatric physicians reached back out to me to let me know that the patient was coming to see him. While not a part of my job duties, I was very glad to hear that the scared young mother would be establishing care with a provider within our clinic"

  3. 3.

    What type of work environment do you dislike working in?

      Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

      Ryan's Answer

      "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

      Ryan's Answer

      "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."

  4. 4.

    Wellstar Health System supports a healthy work/life balance for all employees. How do you balance life and work?

      It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.

      Ryan's Answer

      "I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."

      Ryan's Answer

      "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."

  5. 5.

    What has been the most challenging part of the career path you have you chosen for you personally?

      For this question, your interviewer will be looking to hear your own personal struggles and obstacles you have overcome to be successful in your career. It will also give them insight to what personally motivates you to succeed in your job and what drives you in your work. Be open and honest with your interviewer for this question and talk about lessons learned throughout your career that you bring to your job to this day.

      Ryan's Answer

      "Looking back on my career, I went into nursing because of my innate drive to help people in need. In high school, I was definitely inspired by an older cousin who went on to become a great pediatric nurse. As I went into nursing school and later got into my career, the challenging aspect for me was the biological aspect of the job. In college, I had to focus extra hard on biology classes and even into my career, I need to pay special attention to training focused on the human body. I've really relished being a life-long learner in this role and look forward to continued education in my future."

      Ryan's Answer

      "Honestly, the only real challenging part of my career happened five years ago when I made to the jump to the leadership side of the business in a nursing director role. At the time with that organization, I interviewed and was promoted within and once the announcement was made and I transitioned, I was now overseeing the work of colleagues that I was working side by side with the day prior. This provided some tense moments at times but I was able to strike a very delicate balance of manager and leader very quickly. While I was able to maintain great friendships, I gained a very good ability to manage my staff as a servant leader while maintaining great results over my staff. I would look forward to bringing these skills to Wellstar Health System in this role."

  6. 6.

    As a not-for-profit organization, Wellstar Health System has many programs that give back to our communities. Why is this important to you and have you been a part of any similar programs in the past?

      With Wellstar's propensity to give back to their community in many ways through great programs and education, the organization really looks for buy-in from their staff on these programs. Prior to your interview, be sure to research the programs that Wellstar brings to the greater Atlanta area and bring a personal touch to your interview by explaining why you could buy into a personal program. Also talk about why the greater health of the community is important to you and explain that you believe that healthcare workers are true ambassadors as leaders and promoters of community health.

      Ryan's Answer

      "In researching the programs that Wellstar brings to the greater Atlanta area, a huge smile was brought to my face. Seeing first hand the struggles that some patients have in finding transportation to appointments for treatment, the free program for patients receiving cancer chemotherapy and radiation treatment sounds amazing and something I would love to be a part of. Other programs like the genetic counseling and testing for cancer screenings are important to help find cures and effective treatments for the nasty disease."

  7. 7.

    Why do you think you will be successful in this role with Wellstar Health System?

      Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Wellstar Health System. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

      Ryan's Answer

      "I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."

      Ryan's Answer

      "I believe my success with Wellstar Health System, Inc. will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."

  8. 8.

    At Wellstar Health System we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?

      Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Wellstar Health System as long as possible.

      Ryan's Answer

      "My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with Wellstar Health System is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career."

      Ryan's Answer

      "I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked multiple clinics. I know this is the right career for me."

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  9. 9.

    How have you played a part in ensuring a patient focused approach when working with outside departments?

      With the sub specialization of medical specialties becoming more and more commonplace in health systems both large and small, patients often have to bee seen by many different providers during their time of care. To ensure that patients receive the best care possible, providers, nurses and other caregivers have to come together in a team environment that promotes communication and accuracy in documentation. Talk about the times in your job where you have had to communicate effectively with other department and be accurate in your patient notes and charting to ensure that other caregivers are up to speed on the patients. If you have patients that are being cared for outside of your organization, talk about those challenges as well.

      Ryan's Answer

      "Working as a lab technician, I have the opportunity to work with physicians, mid-level providers and nursing staff all over our hospital and clinics. Lab orders come from hospitalists, primary care providers, surgeons and many more and I have to ensure that my documentation on patients is spot on every single time. Oftentimes, patients are being seen by a few different providers and that makes my documentation even more important. If I ever have questions or need follow up, I don't hesitate to pick up the phone or use our instant messaging system to communicate with others outside of our department."

      Ryan's Answer

      "Being a nurse at a specialty Orthopedic clinic right now, every patient I see has a primary care provider from an outside clinic. We rely on our administrative staff and the patient to ensure that we have an up to date medical record on the patient and I have become very proficient at reading notes from the many health record systems that are out there. When patients are in our care and then discharged, I ensure that our medical records are passed along to primary care providers so our patients are cared for as best as possible when they leave us. Having the opportunity to come work for Wellstar is very exciting as a lot of the hurdles we have to jump through on patient documentation will be made so much easier with patients being with one system for most, if not all, of their care."

  10. 10.

    Safety for employees is a high priority here at Wellstar Health System. Talk about the importance of employee safety in your job and the measures you take to promote it.

      Wellstar Health System takes the safety of their employees, their patients and their visitors very seriously. First, start by talking how you keep yourself and you co-workers safe by proper housekeeping measures and infection prevention methods. On top of that, talk about how you prioritize patient safety in your job. This can come in many ways depending on the job that you work. Be sure that it is clear to your interviewer that safety for all is always a priority in your book. For extra measure, talk about any work you've done with a safety committee, team or any extra projects you've been a part of on the safety end of things.

      Ryan's Answer

      "Working in Supply Chain for a large health system, I am the safety champion for our department and participate on the enterprise wide safety committee. I help ensure that our team does their part to abide by all fire codes and weather alert codes for our facility. On top of that, I work closely with department leaders on making sure that our facility is on the cutting edge of personal protective equipment, sterilizing agents and safety equipment for our patients. I am fortunate to get to work hand in hand with the best medical suppliers in the world for safety equipment in healthcare and I'd look forward to bringing some of my long-lasting relationships to Wellstar."

      Ryan's Answer

      "Throughout my career as a nurse, the safety of myself, my colleagues and my patients has always been a top priority on my job. In the OR, there are many safety hazards. I work daily with sharp tools and bodily fluids that could pose harm to me or my colleagues when we are alongside a patient in surgery. A clean house starts with us and I do my best to ensure that our OR is in great shape for each patient. To ensure the safety of my patients, I am very thorough about preparing for each case by reading patients notes and updating the surgeon of any patient issues that may arise during surgery. As well, I never hesitate to point out safety issues to my fellow coworkers because we can all lean on each other at times when it comes to keeping everyone protected in our workplace."

  11. 11.

    It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

      The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.

      Ryan's Answer

      "I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."

      Ryan's Answer

      "My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."

  12. 12.

    When have you shown a willingness to learn a new method or new approach to solving a problem?

      Being flexible, and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example but make sure to spend more time highlighting the resolution rather than the problem.

      Ryan's Answer

      "When our facility came under new management last year many new methods and policies came into place. I was able to learn some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process."

      Ryan's Answer

      "It's funny; they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution, and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions and I had to adapt to avoid my past way of thinking."

  13. 13.

    In your opinion, what makes you a great problem solver?

      Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

      Ryan's Answer

      "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."

      Ryan's Answer

      "I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."

  14. 14.

    Wellstar Health System seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

      Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

      Ryan's Answer

      "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

      Ryan's Answer

      "I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."

  15. 15.

    Do you prefer to work in a team based position or individually?

      In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

      Ryan's Answer

      "Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."

      Ryan's Answer

      "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."

  16. 16.

    How do you effectively communicate with your coworkers to ensure great patient care and safety?

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  17. 17.

    Do you think it is possible to be a good team member, yet disagree with the leader?

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  18. 18.

    Wellstar Health System has a diverse workforce. When have you worked amongst a diverse group of people?

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  19. 19.

    Wellstar Health System was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?

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  20. 20.

    Wellstar firmly believes in promoting employee wellness through health screenings, yearly physicals, wellness seminars and nutrition consults. Why do you think it is important that we as an organization hold this in high regard?

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  21. 21.

    With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

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  22. 22.

    Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

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  23. 23.

    If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

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  24. 24.

    Around the Atlanta and surrounding Georgia communities, Wellstar cares for a diverse patient populations. Are you familiar working with a diverse patient population?

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  25. 25.

    Here at Wellstar, we put a great deal of effort to ensure that patients have access to our providers and services. Have you ever been a part of a patient access initiative? Are you familiar with patient access issues in clinic or hospital settings?

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  26. 26.

    In what ways have you seen technology improve your job and how it can promote better outcomes for patients?

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  27. 27.

    Wellstar puts a great deal of time, effort and funding into quality initiatives to provide great patient care. Have you ever been a part of a quality project in your career?

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  28. 28.

    If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

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  29. 29.

    What is your patient care philosophy?

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  30. 30.

    At Wellstar, we pride ourselves on taking all precautions in infection prevention around our facilities and have won awards for these efforts. What infection prevention steps do you take in your job?

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  31. 31.

    Tell me about your healthcare related education and training.

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