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Medical Devices Interview Questions

25 interview questions and answers to help you prepare for an interview in the medical devices industry.

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Question 1 of 25

At Company ABC, we need outside the box thinkers to continue to innovate our company so we can stay competitive in the medical device industry. Tell me about a time you thought about something differently or proposed a new way of doing something.

How to Answer

The interviewer wants to learn about your creativity and ability to come up with new ideas. Share with the interviewer your idea, but also if it was executed and how the situation turned out.

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25 Medical Devices Interview Questions & Answers

  • 1. At Company ABC, we need outside the box thinkers to continue to innovate our company so we can stay competitive in the medical device industry. Tell me about a time you thought about something differently or proposed a new way of doing something.

      How to Answer

      The interviewer wants to learn about your creativity and ability to come up with new ideas. Share with the interviewer your idea, but also if it was executed and how the situation turned out.

      1st Answer Example

      "I started at my company with a staff who had been there a long time. I'm a big believer in Lean Six Sigma principles and I saw a ton of waste in our process. I took some time to get to know the people and learn the current process fully, but then I suggested new ways to streamline our operations such as consolidation vendor agreements, leveraging some of the global contracts we have and have people 'own' more of their own process instead of handing it off to others. Because I had built relationships with the people in the department first, they were more open to the change. Within the first year, we were able to produce 30% more revenue with no added staff because of the changes I recommended."

      2nd Answer Example

      For example: "As a new grad, I was on a lot of project teams. There was an assignment in one of my marketing classes where we had to think about new solutions to generate leads for a real small business in our community. I did my homework on the company and researched the competitors and main demographic of the customers. I recommended doing a targeted re-targeting campaign on the largest competitor's website. They liked my idea and decided to give me a small budget to try out this campaign. I was able to increased traffic to their website and the number of people who subscribed, so they were really pleased."

  • 2. What interests you about working in the medical device industry?

      How to Answer

      The interviewer wants to hear your passion for the industry. Demonstrate that you feel value in the devices that could positively impact somebody's life.

      1st Answer Example

      "I have always wanted to work in an industry that is innovative and cutting edge. It has been really fun to see how medical technology has been able to save lives. It would be fun coming to work every day knowing you are doing something to better people's lives."

      2nd Answer Example

      For example: "As a new graduate, I have been exploring many different industries and the medical device industry is my number one choice. I considered going into medicine, but I love the business side of things and this way, I can utilize those skills to help people's quality of life."

      User-Submitted Answer

      "I have always wanted to work in an industry that is innovative and cutting edge. It has been fascinating to see how medical technology has been able to save lives. It would be great coming to work every day knowing you are doing something to better people's lives."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Good baseline! Next, I recommend adding in specifics related to your career experiences so far, and where you want your career to take you.

  • 3. At Company ABC, our medical devices can truly change people's lives. Sometimes, though, a patient may have a question or concern about one of our devices. How have you handled a difficult customer interaction in a previous position?

      How to Answer

      The interviewer wants to know you can handle the stress of a difficult customer interaction. The customer could be a physician group who use the medical device or an actual patient who has a question or concern about your product. Show the interviewer that you can stay cool under pressure and resolve the concern.

      1st Answer Example

      "I am a lead in our department, so I take the calls that are escalated or too difficult for one of the other reps to handle. I had a customer who was yelling about how much money he spent on the device and it wasn't working. He was beyond the return date, so we couldn't give him a refund. I let him get all of his anger out and finish talking. I then asked him questions and always addressed him by first name to try and build some rapport. I learned that he hadn't been to see his physician to follow up. We have relationships with the care-givers at one of the local facilities, so I was able to put him on hold, and see when they had an appointment available. When I transferred him over to the scheduler, he had calmed down a bit. It wasn't a perfect scenario, but I tried to treat him with dignity and respect and not take it personal."

      2nd Answer Example

      For example: "I used to be a waitress in college and dealing with difficult customers was my specialty. My co-workers would always give me the regulars who were cranky because I had a way of working with them that made it look easy. One evening, I had a customer who was very upset with his food order. I listened to his concern and asked him if he would like me to bring him something else, but he kept going on and on and was getting quite loud at this point. I apologized again and asked told him I could give him a discount on his order or bring him another choice. He ended up taking the discount and leaving, but at least his volume went down and he left. Difficult customer interactions don't always end perfectly, but I feel I handled the situation appropriately."

  • 4. At Company ABC, we have worked very hard to make sure our workforce is inclusive and represents our customer population. Tell me about your experience in working with diverse groups of people in a work setting.

      How to Answer

      Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

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  • 5. The technology in the medical device industry is changing rapidly. At Company ABC, we are investing in new technology to help patients and our teams do their jobs more effectively. How do you keep up to speed with changing technology?

      How to Answer

      The interviewer is looking for a candidate who is up to speed with the latest technology and can pick up new systems quickly.

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  • 6. At Company ABC, we believe in finding the most efficient ways of doing things. How have you used technology to be more efficient?

      How to Answer

      Think about ways you have to utilize technology to the fullest but also how you have learned something new and added value with the new tool.

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  • 7. At Company ABC, our medical device products touch lives throughout the world. We have offices in over 20 countries. Tell me about experience you have working with a global workforce.

      How to Answer

      In global companies, there are many nuances. The EQ and exposure to working with people in other countries is really important to create community and understanding. Highlight any experiences you've had and highlight your excitement about working in a global environment.

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  • 8. In the medical device industry, many of our sales relationships are with large hospital organizations. In previous roles, how have you made connections with the right people in large hospital organizations?

      How to Answer

      B2B sales is critical in the medical device industry, but often times, it is really hard to find the right person to talk to because of the size of these entities. Think about the persistent methods you have used to make a connection with the decision maker to increase sales.

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  • 9. In the medical device industry, a background in science is really helpful so you can learn how our products work and help save lives. Tell me more about your background in health sciences or anatomy.

      How to Answer

      At Company ABC, every employee has to have basic level knowledge of what the medical devices do but beyond that, if you don't understand basic anatomy and the medical conditions associated with the devices, you can't really see the big picture. Give the interviewer any background you have in human anatomy or science so they see you intellectual horse-power.

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  • 10. In the medical device industry, we are highly regulated by the FDA and other entities. What experience do you have working with regulatory bodies?

      How to Answer

      The medical device industry is one of the most highly regulated spaces to be in. Tell the interviewer what exposure you have had in this space. If you haven't had this yet, be honest, but also acknowledge that you know what they are talking about.

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  • 11. At Company ABC, we've been voted a best place to work. What kind of working environment do you thrive in?

      How to Answer

      Every work environment is different. The interviewer wants to get a sense of your preference for the atmosphere in which you'll be working. Be honest, but also demonstrate flexibility since you'd don't yet know what the environment is like.

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  • 12. Tell me about a time you took initiative on your own.

      How to Answer

      Assure the interviewer that you are a go-getter and aren't going to wait to be asked what to do. Walk them through a scenario where you took it upon yourself to fix something and didn't run to your leader with a problem, but had multiple solutions.

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  • 13. When starting a new job, what are steps you've taken to develop a 30, 60, 90 day plan for yourself?

      How to Answer

      The interviewer wants to make sure you'll acclimate quickly and have concrete goals to set the path. Show them that you plan out your goals but also recognized you need your team to help.

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  • 14. At Company ABC, we believe in continuous feedback so we can all improve. When is a time you received constructive feedback?

      How to Answer

      All companies need people who can take criticism and give it without feeling weird or sensitive about it. Demonstrate to the interviewer how you have used a piece of constructive feedback to improve and get better.

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  • 15. At Company ABC, we do a lot of cross functional team projects. Tell me about a project team you've been on and your role.

      How to Answer

      If you thought group projects ended in college, you were wrong! Most organizations have their share of project work as well as the day to day work. Walk the interviewer through a successful project where you played a big role and had large ownership.

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  • 16. How do you want to grow your career within the medical device industry?

      How to Answer

      The interviewer would like to hear that you would like to stay with the company as you develop new skills. Tell the interviewer your long term goal, but make sure it aligns with where the company is going.

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  • 17. What is a work accomplishment you feel very proud about that you'd like to share?

      How to Answer

      Everybody has that shining moment in their career that they look back on and feel good about. Share a work accomplishment that is significant to you and let the interviewer hear the passion in your voice.

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  • 18. In the medical device industry, it is important our teams are cohesive so we can continue to drive excellence. Tell me about a time you gave feedback to a peer?

      How to Answer

      The interviewer wants to know that you aren't shy about giving feedback to your peers to help them succeed. True leaders show their true colors by mentoring and supporting colleagues, not just by supporting and training direct reports. Show the interviewer that you care about the development of others are aren't afraid to give feedback.

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  • 19. At Company ABC, we value professional development and education. What is the last learning opportunity you have been able to participate in?

      How to Answer

      The interviewer wants to know if you seek to learn new information when given the chance. Many organizations offer continuing education but some people don't even take advantage of it. Show the interviewer that learning new information is important to you and how it could benefit the organization.

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  • 20. Tell me about your related education and training that prepared you for this position.

      How to Answer

      Take a few minutes to walk the interviewer through your college work, graduate work or any skill development opportunities you have had. Make sure you put emphasis on how that experience will help you succeed in this position.

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  • 21. At Company ABC, giving back to the community is really important to us. What are you doing in your current position to give back?

      How to Answer

      Charitable giving is common in the medical device industry. The interviewer wants to see that you care about more than just a job but that you find joy and purpose in giving back to your community.

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  • 22. In the medical device industry, there is a lot of industry jargon and lingo and many acronyms to learn to understand the business. What are some strategies you've used to acclimate quickly when you've started a new job in the past?

      How to Answer

      The medical device industry is highly technical. Even if you aren't an engineer, you still need to know very specific information about the product so you understand the business. There is a learning curve for any new employee, but the ones who can pick up things quickly set themselves up for success faster.

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  • 23. At Company ABC, we challenge ourselves to improve people's health. When is a time you've pushed and challenged yourself outside your comfort zone?

      How to Answer

      The medical device industry demands forward-thinking individuals who can continue to do MORE. The interviewer wants to hear an example of a time you've really stretched yourself for a project or initiative at work.

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  • 24. At Company ABC, our organization is highly matrixed with US and global partners on our teams. How have you navigated this kind of environment in the past?

      How to Answer

      Working in a matrixed organization means you have multiple people you are accountable to, often with competing priorities. It can be complex to navigate in this space, so the interviewer wants to know you can handle working in this environment.

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  • 25. Many of our projects have very strict timelines. Tell me about a time you missed a deadline or deliverable and how you handled it.

      How to Answer

      Everybody makes mistakes and it is best to pick a project where the missed deadline wasn't fatal and you were able to recover and learn from your mistake.

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