List of 27 Pharmacy Technician Interview Questions & Answers
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1.
When you reflect on your education, is there anything you would do differently?
How to Answer
The best way to answer this question is to focus on what you did right. Talk about your accomplishments and how you were able to balance your workload.
Heather's Answer
"No. When I look back, I am proud of how much energy I put into my studies and my work. I grateful where I ended up and I feel like I made the right decision to pursue a career in the pharmacy field."
Heather's Answer
"While being 100% happy with my decision to pursue a career as a Pharmacy Technician, I would've taken a few more credits so I could've finished a bit quicker. I wanted to take my time and not overload myself. I did so well that sometimes I kick myself for not taking on a bit more."
Ryan's Answer
"When I look back on my career choice, I have no qualms with my choice or my education. This career has enabled me to leave work each and every day satisfied for being able to help customers that need my services."
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2.
What do you dislike the most about being a Pharmacy Technician?
How to Answer
This is a great opportunity to talk about challenges you face as a pharmacy technician. Giving an example involving customer service is a great place to start. Show that you understand the reality of the job and that you accept the challenges.
Heather's Answer
"I know that it can be hard to handle customers when they get upset, because I've dealt with these situations before. However, I feel confident in my ability to handle all kinds of personalities. I am good at staying calm in these situations, and calming the customer."
Heather's Answer
"While not a dislike, the biggest learning curve that I will have when I start is learning the cost coverage and insurance side of the business. I know that in a retail setting like this, it will be important to understand the types of coverages that customers have and I look forward to learning this aspect of the business."
Ryan's Answer
"I hate when I see a patient struggling to pay for their medication. Having worked in a retail setting for many years, I have been heartbroken many times seeing a patient not being able to pay for their much needed medication."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"It's hard to deal with angry customers sometimes, but I know I can deal with that, and it helps me to get more experience and feel more confident in my ability to resolve problems."
Rachelle's Feedback for the Answer Above
Can you talk about a time when you needed to become involved in a customer resolution situation? If you have formal training in this, be sure to mention it. If not, this is a great time to ask if they provide dispute resolution training.
How would you rate Rachelle's Feedback?
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3.
How do you keep yourself organized to be able to meet deadlines?
How to Answer
The fast paced life of a Pharmacy Technician requires you to stay organized in your job. Your interviewer will be looking for you to reiterate the importance of staying organized in your job as well as gain insight in to how you keep yourself organized. There is no right or wrong answer in how you stay organized, just that you put through the effort to stay on track and accurate throughout your work day.
Heather's Answer
"To help keep myself organized throughout the workday, I am kind of old school in the fact that I keep a written notepad on me to track my tasks in the hospital. At the beginning of each day, I write down a simple work plan of known tasks for the day. That list grows throughout the day and by keeping it up to date, I am able to prioritize my tasks as I go through the day without missing anything."
Ryan's Answer
"Staying organized as a Pharmacy Technician is very important to complete tasks both accurately and on time. Personally, I utilize my Outlook calendar throughout the day to update with tasks. In both my personal and professional life, I take advantage of this technology and it helps keep me on track on a daily basis."
Ryan's Answer
"I find that by making a plan at the beginning of every shift, I am able to stay on track and also deal with any emergent type of tasks that come up throughout my shift. A simple checklist works the best for me."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I review what I have to do, create a list and a timeline to finish it. I focus on my project so I can stay on track with my time. I finish one and continue with my list until everything is done on time."
Rachelle's Feedback for the Answer Above
Your method for organization sounds methodical, which is great! Try adding in a sentence about how well it works for you. I have offered an example, below.
"To keep myself organized so that I can meet deadlines, I create a list and a timeline in which to finish each task. I focus on my project so that I can stay on track with my timeline. I finish one task and continue down my list until it's all done. I haven't missed a deadline in three years with this method!"
How would you rate Rachelle's Feedback?
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4.
Give me an example of how you are dependable.
How to Answer
A great way to prove that you can be relied upon is to be consistently on time. Be sure to set the standard by arriving at least a few minutes early before your interview. Map out the route and go the day before so that you know where it is and how long it will take. You could also talk about a time you followed through with something even in the face of conflict. Consistency in your work shows you are dependable as well.
Heather's Answer
"I do my best to show up to work 15 minutes early, just in case something comes up on my way there that might set me back. Traffic can be unpredictable, and it's important to me to be on time."
Heather's Answer
"My attendance record at the job I held through my schooling was perfect, even during times where school and family life were hectic. My mother instilled this trait in me when I was young and I'm very appreciative that she taught me this responsibility as a young man."
Ryan's Answer
"I currently have a schedule that allows me to pull call whenever needed with a short amount of notice. My flexibility comes in handy when someone calls in sick and my current manager really appreciates my ability to do this on a moments notice."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I'm flexible to go to work on my day off if my manager needs me. I can change my shifts, stay overtime when someone else calls in sick, and attend conference calls when the other person is not able."
Rachelle's Feedback for the Answer Above
These are precise ways in which you are reliable. Wonderful answer!
How would you rate Rachelle's Feedback?
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5.
How do you feel about working with customers of diverse backgrounds?
How to Answer
The pharmacy is a cultural melting pot. Each customer will be different in appearance, demeanor and communication style. You also can't predict what type of day a customer experienced before they came to the counter.
Heather's Answer
"I have no problem working with customers from all walks of life. I understand that everyone's different, and I can adapt easily to different personalities and communication styles."
Heather's Answer
"Having worked in customer service type jobs through college, I have great experience working with customers from all sorts of backgrounds. I can keep a calm and collected mindset when dealing with customers that are angry, knowing full well that most customers in this mindset are experiencing things in life outside of our interaction."
Ryan's Answer
"I don't change my work style or level of customer service because of a patients background. My job is to be professional, educational and personable to each and every customer that I work with."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I like to work with people with different backgrounds, we live in a multicultural country, and I treat everyone the same, with respect and professionalism."
Rachelle's Feedback for the Answer Above
This is a perfect answer! It's to the point and showcases your people skills.
How would you rate Rachelle's Feedback?
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6.
What would you do if you suspect a customer is a drug seeker?
How to Answer
With the rise of abuse in opiates and pain killers, pharmacies have seen a dramatic increase in people coming in with fraudulent prescriptions. If possible, let the interviewer know of any protocols that you've worked under if these situations were to arise. If you have a specific example of a time where you encountered a drug seeking customer, let your interviewer know how you handled that situation.
Heather's Answer
"With my current employer, we've been trained to spot potentially fraudulent prescriptions and behaviors of people looking for drugs. We have specific protocol in place if we ever suspect this is the case where we inform the pharmacist right away to handle the customer. Just recently, a man came in with a prescription from two states away that just didn't look right. When I informed him I needed to grab the pharmacist, he became very angry and shouted profanities in front of other customers. The pharmacist quickly told him we wouldn't fill the prescription and he was asked to leave. Luckily, he did without incident."
Ryan's Answer
"If I suspected that a customer is looking for medication outside of the scope of a legit prescription, I would immediately speak to the pharmacist on duty. It is their responsibility to either fill or deny a prescription based on their knowledge and best judgement."
Ryan's Answer
"Having attended a continuing ed course on drug seeking behavior, I consider myself very proficient in recognizing this type of behavior in an individual as well as being able to spot a fishy prescription. With my current employer, our policy is for me to notify the lead pharmacist on duty if I have any suspicion of fraudulent activity from a customer. The pharmacist then speaks directly with the person, reviews their prescription and contacts any necessary parties to determine the validity of the prescription."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"After working in the pharmacy for almost ten years, I learned to recognize drug seekers. After I suspect that, I let my pharmacist know so he can call the Dr's office and verify the prescription. As our policy said, let the patient know we have to verify the prescription."
Rachelle's Feedback for the Answer Above
Excellent! Your plan shows professionalism and care. Well done.
How would you rate Rachelle's Feedback?
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7.
How do you work as part of a greater team? What role do you find yourself taking on in a team environment?
How to Answer
Pharmacy Technicians work with a variety of people through their workday and functioning in a larger team is extremely important. Depending on the setting that you may be working in, you may work with Pharmacists, Nurses, Physicians or any other hospital, clinic or retail staff. Your interviewer will be looking to hear that you are willing to do what it takes to help the greater good of the organization and that you are able to work with people from different walks of life and that work in different jobs.
Heather's Answer
"The team-based atmosphere at my current job is very inspiring and makes work both productive and fun. I work closely with our Pharmacists and am able to take direction from them on a daily basis while also being able to discuss issues with them. My fellow techs and I are a great team together and we bounce ideas off of each other and help each other out whenever needed. In this team environment, I am definitely a leader among my technicians."
Ryan's Answer
"Teamwork is vital in any work environment and its extremely important in a pharmacy setting. I will be dealing with powerful medications and communication between myself, me fellow technicians and the pharmacists is something I will take great pride in. During my schooling, I worked for a large retail establishment where I quickly became a lead in my department. In that role, I was tasked with leading pre-shift meetings and helping train new staff and I loved being in a lead type role."
Ryan's Answer
"Throughout my career, I've thrived on the fact that I got to work as part of a greater team in a patient care setting. In my current role in a hospital setting, I love that I get to work with providers, nurses and fellow pharmacy staff. Among my colleagues, I am a natural leader due to my experience in the field. I am on our interviewing team and also help to train new staff when they start in our pharmacy. I am also a great communicator with all members of the team that I work with."
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"As the pharmacy tech with more experience, I have the lead role, I train new techs and help them when they have questions. I am also in charge of calling Dr's offices to verify prescriptions or ask them to finish the pa forms I start for them."
Rachelle's Feedback for the Answer Above
It sounds as though you have a great amount of experience taking the lead, naturally. Very nice answer!
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I communicate well with my team and I am approachable and positive with my work team."
Amanda's Feedback for the Answer Above
Being personable and positive are great characteristics for those that work in teams. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? You may also excel as an empathetic listener, able to help resolve conflict build strong relationships. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. leader vs. follower). At the end of the day, many role titles are fluid. It's best to explain clearly what your strengths are and how those strengths would benefit you as a pharmacy technician.
How would you rate Amanda's Feedback?
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8.
How would your co-workers describe you?
How to Answer
Think about positive traits others use to describe you. Focus on the characteristics that are most valued in the workplace. Explain why your coworkers think you have these traits or an experience that shows off these characteristics. Prepare two or three examples that you can use in your interview. These examples can also be applied when talking about your strengths, another potential interview question.
Heather's Answer
"My coworkers have consistently said that I am easy to work with because of my pleasant attitude and my ability to work as a team. I pride myself on being positive at work and this tends to radiate to those that I work closely with."
Heather's Answer
"If you were to talk to any of my current co-workers or classmates, the would point out that I am a dedicated person that put 100% into everything that I do. By being focused both on the job and in school, my work is detailed and completed thoroughly with no mistakes and I am proud of the fact that I learned this dedication from my parents at a young age."
Ryan's Answer
"My co-workers would describe me as being hard working. I'm always the first in and the last to leave each day. I make a point to always be helpful to my patients and co-workers as well. We all have times where we get busy and lending a helping hand always goes a long way in the workplace."
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"My co-workers can describe me as a hard-working, reliable, responsible, and a good listener. They know I'm always available when they need me to help with a project, stay overtime to help them or listen if they need someone to talk to."
Rachelle's Feedback for the Answer Above
You sound like an incredibly solid person! A good hire, indeed :)
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"My co-workers would describe me as happy, positive, and approachable. I communicate well and I am very helpful."
Amanda's Feedback for the Answer Above
You sound like an ideal coworker! Now, consider going a step further to share why they would describe you in this way. Do you go above and beyond to help when the team is very busy? Do they depend on you to help resolve conflict if a customer doesn't understand an issue? Are you the employee that keeps team morale high by proposing solutions to problems and being optimistic when the day is challenging?
How would you rate Amanda's Feedback?
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9.
Give me an example of your leadership ability?
How to Answer
Your leadership ability is a reflection of your initiative and collaboration with others, among several other qualities. Talk about a time you led a team to success, whether it was a sports team or a day in the pharmacy. Companies like to hire leaders because they are reliable and trustworthy. A good leader listens to their coworkers and their boss and communicates effectively. How have you embodied these qualities in the past?
Heather's Answer
"In my current position, I am one of the lead techs for training new employees in our department. As part of my training with new techs, I walk them through the training on policies and procedures in the department as well as the day to day duties we provide. I lead and train using great communication skills and leading by example."
Heather's Answer
"During my high school years, I was a team captain for my volleyball and basketball teams. As a leader on these teams, I promoted teamwork among my peers and communicated the plays that we were running. These are skills that I will be able to bring to the workplace by being a team player and great communicator with the other members of my team."
Ryan's Answer
"Having been in my current position for many years, I am now the lead tech when I work PM shifts when our manager is not at work. In this role, any procedural questions that needs to be answered come to me. I enjoy this role as I have become well versed in our processes and policies. I maintain a positive attitude at all times and lead by example with my team."
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"As the lead tech, the other techs always come to me to ask me when they don't understand something since I am always the first one to know the new changes or go to further training. I like to share all I learn with others so we can all be on the same page."
Rachelle's Feedback for the Answer Above
Your answer shows a great deal of teamwork but also the qualities of a true leader...mentorship and helpfulness, being the first to take additional training, etc. Nicely done!
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I led smoking cessation clinics and helped new smoking cessation advisors to learn the role."
Amanda's Feedback for the Answer Above
It sounds like this is an example you can build on. Give the interviewer clearer insight into your leadership ability by talking about how many clinics you led, how many people attended, and how many advisors you helped to train. You can also talk about how you engaged with attendees through group sessions, presentations, or one-on-one interactions. If you prepared presentations, clinic materials, agendas, etc. talking about those aspects, show the interviewer you have the ability to independently lead a project from beginning to end.
How would you rate Amanda's Feedback?
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10.
What is the difference between prescription medicine and over-the-counter drugs?
How to Answer
Prescription medication require a Dr's prescription while over-the-counter medication does not. As a Pharmacy Technician your job is to interpret and fill prescriptions written by various doctors. So be sure to know this definition.
Heather's Answer
"Prescription medication is typically something you can't purchase over the counter. Sometimes there is a version of the medication over the counter but it is generally a lower strength."
Heather's Answer
"The obvious difference is that prescription medication requires a physician's prescription and is intended for just one person. For a retail position like this, it is still important for a technician to be able to answer questions on over-the-counter drugs as customers will ask many questions about them."
Ryan's Answer
"Over the counter medications are typically available in any grocery or retail store and do not require a prescription from a physician. Having worked retail for many years, I'm very familiar with helping patients pick out the best over the counter medication for their symptoms with the assistance of the pharmacist."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Over the counter or OTC, prescriptions do not need a Dr's prescription, for example, Motrin and Tylenol. Prescription medicine, you need a Dr's prescription to get it specifying quantity, name, milligrams, dosage, and sig."
Rachelle's Feedback for the Answer Above
Good! You make a clear distinction between the two.
How would you rate Rachelle's Feedback?
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11.
What influenced you to pursue a career in the pharmaceutical field?
How to Answer
What sparked your interest in the field? This question gives you an opportunity to show off your communication skills. Tell the interviewer about some facts you've learned along the way that drew you to the field. Show off your intelligence and your personality. This is just one of those questions that allows the interviewer to get to know you and see how well you articulate yourself.
Heather's Answer
"When I was in high school, my father was given too large of a dose of heart medication and it caused a mild heart attack just days after beginning to take the medication. At the time, I knew that I wanted to pursue some sort of career in the medical field. Not wanting to see another family go through what we did due to a careless mistake, I decided that this was the right career path for me."
Heather's Answer
"I've always wanted to be behind the scenes in patient care. I have a strong desire to help patients recover from sickness and injury and nursing just wasn't the career for me as I can't handle the dirty parts of that job. This career will enable "me to work with patients in a manner that I am most comfortable."
Ryan's Answer
"Growing up, I had a passion for chemistry and also a love for helping people. A long time ago, when career aptitude tests were common for kids in high school, Pharmacy Technician was one of the top choices for me based upon my interests. After being set up to shadow a local independent pharmacist for a week during my senior year, I knew that I could get the best of both of these worlds in this career and I've enjoyed every moment of it."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Working as an OTC associate and helping the pharmacist to translate and work with the register. I like the feeling and what the tech job is about."
Rachelle's Feedback for the Answer Above
Excellent! Your answer shows that you genuinely enjoy what you do.
How would you rate Rachelle's Feedback?
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12.
How do you fill your downtime?
How to Answer
Texting your boyfriend and getting on social media are probably not the best responses! Even though you may need time to reset, you want your interviewer to know that you understand how valuable your time is and that you take your job seriously. If you want to stay accurate in preparing medications and prescriptions, you might need to make the most of those 10 minutes of free time after by reviewing your to-do list, checking in with your boss and then grabbing some coffee. Express to your interviewer that you use your downtime wisely.
Heather's Answer
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Heather's Answer
"I realize that downtime is rare in this field and that if it ever happens, there are other important things to take care of. I'm not a person to stand around on the job so I would look to find other tasks that can't normally be done when the pharmacy is busy with customers."
Ryan's Answer
"I like to shadow the pharmacist and learn more about the medication that we are dispensing to our patients during my downtime. I have been doing this for a few years now with the permission of both my supervisor and the pharmacists and it has helped me become a much better technician."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I check what has to be done, like cleaning, checking expired drugs, zone the shelves, provide customer service, and anything the pharmacist needs to be done."
Rachelle's Feedback for the Answer Above
Great answer! You are showing the interviewer that you are fully capable of staying busy at work without the need for micromanagement. You have a firm idea of what it takes to ensure the pharmacy runs smoothly every day.
How would you rate Rachelle's Feedback?
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13.
What do you do in your free time?
How to Answer
This question is a bit similar to 'Tell me about yourself.' Share a few things that are relevant to the job and give the interviewer insight into your personality. Since you'll be working with people, talking about spending time with friends would be a good thing to share. You can mention hobbies that require attention to detail, like reading and writing. You can talk about sports that require perseverance or goal setting, like distance running. Be yourself! Maybe consider sharing something that makes you unique that will stand out above other candidates.
Heather's Answer
"To best keep myself refreshed outside of work, my children's lives are my life and we travel to baseball, softball, hockey and dance competitions just about every weekend that we can. On top of them, our family likes to spend as much time as we can with our close friends grilling, camping and cooking together."
Heather's Answer
"I volunteer at a homeless shelter in my free time. I like to give back to my community through volunteer work. On top of that, I have two dogs that occupy most of free time while at home."
Ryan's Answer
"Outside of work, I spend as much time as I can outdoors. I am an avid hunter and fisherman and spend as many days in the woods or waters that I can with family and friends. I also try to stay physically active by training for 10k races and weight training as well."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"In my free time, I like to relax, read books, meditate, and go out with my friends."
Rachelle's Feedback for the Answer Above
Good answer! You are showing the interviewer that your life is very fulfilling, inside and outside of work.
How would you rate Rachelle's Feedback?
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14.
Give me an example of one of your past jobs that required great attention to detail.
How to Answer
You could expand upon this example, sharing the type of technology you used and articulating the details of this aspect of the job. Showing that you can follow through with tasks using accuracy and precision will give the interviewer confidence that you can handle the responsibility of interpreting doctor's orders. Can you pay close attention the names and quantities of medications? Prove you can be entrusted with handling the details of your future job.
Heather's Answer
"Because of so many look alike and sound alike medications, putting supplies away requires a great amount of attention to detail. If I place a bottle on the wrong shelf and it is used it could cause harm to the patient. Due to this, I have a system for double checking my work to ensure that items are in the right place."
Heather's Answer
"Filling prescriptions each day requires attention to detail. If I'm not giving each prescription my 100% attention, I could make an error and hurt someone severely. During my college years, I worked a"sa waitress where attention to detail was extremely important. I was able to multitask many tables at a time in a busy restaurant environment and I was required to pay attention to the needs of all of my customers. I believe these skills will transfer greatly to this position. "
Ryan's Answer
"In my current role in a large retail pharmacy, attention to detail is extremely important based on the large customer base that we support on a daily basis. During busy times, life behind the counter can get hectic. But with each new order, I have to be thorough and detailed in ensuring that each prescription is filled distinctly as written by the physician. Life is full of distractions and I ensure that I am well rested and in great shape at work to be at my mental peak each shift."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I am a medication aide and dispense medications to residents in a long-term facility. All residents' medications are put in a cart. I need to do triple checks (pick; pull; put back) and make sure I get the right medication to the right resident and put it back in the right spot."
Kevin's Feedback for the Answer Above
Your response reveals a great ability to work carefully and with intention. To really drive your answer home do a bit of mirroring as well, by emphasizing why having an attention to detail ensures your success.
"As a medication aide, I dispense medications to residents in a long-term care facility. All residents’ medications are placed in a cart. My job is to triple check to ensure I have the right medication to the correct resident, and that it’s put back in the original spot. I call this system pick, pull, put back. There are several medications, and everyone has their own way of going about ensuring no slipups happen. But one thing I noticed is how other medication aides spend a great deal of time trying to find the medication they're looking for. So ensuring I pick, pull, and put back efficiently, I’ve memorized where every medication is placed. I never have trouble finding what I’m looking for and never make a mistake. When it comes to having an above average attention to detail, it’s important to approach it from every angle."
How would you rate Kevin's Feedback?
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15.
What do you feel are the most important qualities in being a good technician?
How to Answer
Take a look at the job description before your interview. As you review the list of responsibilities, think of the character qualities that will help you to be successful in completing those tasks. Now think of the bigger picture. What qualities will enhance the overall work environment for everyone else?
Heather's Answer
"Flexibility, communication skills and attention to detail are important qualities that I posses as a pharmacy technician. I love the fact that no two days in the pharmacy are the same and all three of these traits are necessary to handle all of the changes that are thrown our way throughout each day."
Heather's Answer
"The two most important qualities in this position are being detail oriented and a people person. I am a very detailed person in my work and this will translate great to a pharmacy tech position in your hospital. I must be accurate in my work because a mistake can be very detrimental or lethal to a patients health. As well, the ability to work with people from all walks of life and backgrounds is equally important."
Ryan's Answer
"Patience and empathy are two important qualities that I pride myself on in this job. A lot of times our patients are sick so being patient with them and empathetic can show that you truly care about them and their well-being."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Honesty, compassion. Efficiency. Need to have attention to details, people skills, patience, and pharmaceutical knowledge."
Rachelle's Feedback for the Answer Above
These are all excellent qualities for a pharmacy technician to possess. Be sure to include the fact that you possess the top qualities required for the role (i.e., add in a qualifying statement in the end). I have provided an example below.
"Aside from pharmaceutical knowledge, I believe the most important qualities for a good pharmacy technician to have include honesty, compassion, and efficiency. I take pride in the fact that I pay great attention to the details, I have wonderful people skills, and exude patience in everything that I do."
How would you rate Rachelle's Feedback?
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16.
What do you enjoy most about being a Pharmacy Technician?
How to Answer
Talk about your favorite aspect of the job. If you're new to the field, think about what you're looking forward to learning. Talk about some of your on the job training and what you enjoyed about it.
Heather's Answer
"I enjoy working in an environment where I am constantly learning and being challenged. There are always changes to regulations and new drugs to learn and this aspect makes each and every day different and exciting."
Heather's Answer
"My motivation for coming into this career was to be able to work with customers to help meet their needs. I am a people person and have loved working in customer service types of jobs when I was going through both high school and college. My love for science and my passion for working with people makes this a great career choice for me."
Ryan's Answer
"Having been a Pharmacy Technician for some time, the most motivating thing that gets me out of bed each morning to come to work is working as part of a larger team. I currently work in a large clinic and hospital setting and working with my fellow techs, pharmacists, nurses and physicians is very rwarding when great outcomes are had for our patients."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I like everything about being a pharmacy tech, from inputting prescriptions to filling and ordering prescriptions, helping with inventory, etc. It is why I keep working as a tech."
Rachelle's Feedback for the Answer Above
It sounds like you really enjoy your job! You seem to also really like working with the customers, so perhaps you could add in a bit about that aspect as well?
How would you rate Rachelle's Feedback?
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17.
Tell me about a stressful time in your work life. How did you handle it?
How to Answer
What tools do you use to manage stress? Tell the interviewer that you can handle working in a constantly changing environment. You will need to be able to handle demanding customers, manage relationships with coworkers and fill prescriptions. Give an example that demonstrates your ability to manage stress in your life.
Heather's Answer
"I was studying for the Pharmacy Technician Board Exam while working full time and completing my externship. It was an extremely stressful time for me. I found that managing my time and prioritizing was the most helpful to make sure I was able to balance everything."
Heather's Answer
"While I was enrolled in school I had a hard time juggling being a parent, student and work part-time. I kept a detailed to-do list and asked for help from my family. I got past the stressful time and grew from it. Prioritizing was important as was taking care of myself and giving time for plenty of rest and relaxation to clear my head."
Ryan's Answer
"Recently, I worked a PM shift where we had three techs on duty by myself. This was during peak flu season and both my coworkers called in sick. Coming in to the news from my supervisor that I'd be alone for the evening, I first sat down with the pharmacist on duty that evening to make a plan for how we would handle our busy times. Weekday PM shifts get really busy around 5:00 pm when people are getting off of work. We formulated a plan and the pharmacist was willing to help with some of the duties that a fellow tech would normally handle. By making a plan, a stressful evening turned into a successful one."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"A few months ago, we had a relief pharmacist from a different store working at my store. I was supposed to leave at 6 pm, but the two closing techs call out sick. It was a busy and a nonstop day, and the pharmacist couldn't stay by himself. I took another lunch before the morning people left, and I stayed until 9 pm. It was a busy day for us, but at the end of the day, we were proud of us having it under control."
Rachelle's Feedback for the Answer Above
It's fantastic that you stayed late and did what you had to do for the good of your team. Very nice answer!
How would you rate Rachelle's Feedback?
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18.
What hours are you available?
How to Answer
Be realistic with what you can take on, but above all, be flexible! Plan ahead by researching what the job entails and looking at your schedule for availability. If the job requires 40 hours a week, make sure that's something you can do. If you know they may need nights and weekends, see if you can clear your schedule to be flexible to work those times. You don't need to tell your employer everything that's on your schedule, just be clear on what you can offer.
Heather's Answer
"In my current position, I work a rotating schedule schedule that includes week long stretches of both day and PM shifts as well as an every other weekend rotation. Having a family and active kids, I am open to any scheduling just as long as I know my schedule ahead of time. Can you provide detail on how scheduling in the department works?"
Heather's Answer
"Coming out of schooling with no children, my schedule is quite flexible. If I can be given a 24 hour advance notice I can work any shift."
Ryan's Answer
"Having worked in a large hospital setting for many years, I am able to work any shift. I actually really enjoy working night shifts if I need to be scheduled there. Having grandchildren, I do appreciate knowing my schedule ahead of time but still have flexibility to swap shifts if ever needed."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I'm flexible to work anytime."
Rachelle's Feedback for the Answer Above
Short and sweet - and to the point :)
How would you rate Rachelle's Feedback?
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19.
Who is your greatest role model?
How to Answer
Keep your answer career focused for this question. Your role model can be anyone who has inspired you to pursue your education and training. Sometimes family members motivate you or a close friend. There may be researchers in the medical field who's work caught your interest when you were in college. Talk about how your role model inspired you. What qualities do they embody? What did they do that motivated you to persevere through the challenges in your life?
Here is a sample answer: "My greatest role model in my life was my grandfather. Having owned a dairy farm for his entire working life, he taught me the value of hard work at a very young age. From the time I was a young girl, I spent many days with him milking cows and tending to the other chores around the farm. Watching my grandmother and him go through positives and negatives in his business while he kept a very positive attitude has always been an inspiration to me in my work life."
Heather's Answer
"My greatest role model in my life was my grandfather. Having owned a dairy farm for his entire working life, he taught me the value of hard work at a very young age. From the time I was a young girl, I spent many days with him milking cows and tending to the other chores around the farm. Watching my grandmother and him go through positives and negatives in his business while he kept a very positive attitude has always been an inspiration to me in my work life."
Heather's Answer
"My older cousin is currently working as a Pharmacy Technician while pursuing her doctor of pharmacy degree. When I was coming out of high school, she had so many good things to say about the field and that getting years of experience as a Pharmacy Tech is vital to eventually pursuing a career as a Pharmacist. I plan to pursue my doctorate someday as well."
Ryan's Answer
"My mentor and pharmacist from my current place of employment is my role model. He started from the ground up, put himself through school working nights and faced many challenges along the way."
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20.
What do you know about our pharmacy?
How to Answer
Before your job interview, make sure you are familiar with the company's mission and values. We recommend visiting the company website, reading employee reviews or talking to anyone you know that works there to learn as much as you can. You want to be able to talk about what you like about the company so that you can convince them you're the best fit for the role. Your interest in current seasonal promotions and ongoing events shows them how well you would integrate into this position and the culture of the company. Watch the videos on their website and take note of the information on their careers page if one is available. If you're not clear on something you read or heard, ask about it!
Heather's Answer
"Being a small, independent pharmacy, I love the fact that you give so much back to the community. Having grown up here, this city is very important to me and I look forward to the opportunity to help in contributing giving back to it."
Heather's Answer
"One of the students a year ahead of me was hired here a year ago and has nothing but great things to say about this organization. In coming into the field, I knew that I wanted to work in a retail pharmacy for the unique customer base as well as work for a large, established employer. I know that your organization values both employees and their customers and I would be honored to work for a company that holds those values."
Ryan's Answer
"I was excited to learn that you have an inpatient pharmacy as well as an outpatient pharmacy. I'm excited to get the chance to possibly move to a new area and learn new skills having only worked in retails for all of my career."
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21.
Where do you see yourself in five years?
How to Answer
Think about your career goals before your interview. It is likely that you will be asked a question similar to this. Be prepared to talk about how your role as a pharmacy tech will fits into your five year plan. Don't have a plan? Take some time to look at your options. Research the career path of a pharmacy tech. You could work as a lead pharmacy tech or decide to go to pharmacy school. The options are endless!
Heather's Answer
"In all honesty, my job search is solely due to me looking for a long-term, stable employer that I can eventually retire from. I love my career as a Pharmacy Technician and I really like everything that I have heard about your organization. Five years from now, I hope to be working here as a tech."
Heather's Answer
"My career goal is to pursue a doctorate degree in Pharmacy. My plan right now is to work full time as a Pharmacy Technician and work towards my bachelor's degree over the next four to five years. From there, I will look to pursue my doctorate. It is important for me to find an employer where I will be able to learn and grow and hopefully remain employed once I become a pharmacist."
Ryan's Answer
"In five years I'd like to have the opportunity to be in a leadership position in one of your pharmacies in this facility. I am currently in a leadership role in my position in retail and fully realize that I will have to start over as a general technician if hired here. You'll find out quickly if you hire me that my experience and leadership skills will be invaluable to the team."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I will like to be working as a lead tech in this company and maybe attending a nursing or PA program."
Rachelle's Feedback for the Answer Above
You seem to have a lot of direction, which is great! Would you be working the nursing or PA program in tandem with your job? It's important to address this so that the interviewer does not worry that you would leave your job once you return to school.
How would you rate Rachelle's Feedback?
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22.
What do you enjoy most about working in the pharmaceutical field?
How to Answer
Talk about your favorite aspect of the job. If you're new to the field, think about what you're looking forward to learning. Talk about some of your on the job training and what you enjoyed about it.
Heather's Answer
"I like working in an environment where I am constantly learning. I like being challenged. There are always changes to regulations and new information a."
Heather's Answer
"Being both a people person and someone that is knowledgeable in science and chemistry made this field very interesting for me to pursue. I love the fact that I'll be getting the opportunity to work with pharmacists, hospital staff and patients on a regular basis while utilizing my pharmacy skills at the same time."
Ryan's Answer
"I enjoy the ability to work in different areas of pharmacy. Inpatient, Outpatient, Compounding. The face that each day is different and I get to learn new things on a regular basis make this a very fun field to work in."
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I like everything from inputting, filling, receiving the order, working with my coworkers, pharmacist, and help customers."
Rachelle's Feedback for the Answer Above
It seems that you have a well-rounded interest in all of your daily tasks. Nice answer.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I enjoy being part of a team and enjoy looking after the patients' safety."
Amanda's Feedback for the Answer Above
A patient-centered approach is a key to success in the pharmaceutical industry. Consider explaining why you enjoy working with patients. Do you like helping them improve their healthier quality of life by providing appropriate medications or answering questions that build their health knowledge and confidence?
How would you rate Amanda's Feedback?
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23.
Have you ever worked with a Pharmacist you did not like? What didn't you like about them?
How to Answer
Be careful not to bad mouth your old boss! It's okay to share some qualities that might have affected you or the staff negatively. Keep your response positive. In talking about other people's flaws, share what you learned or how you learned to work with them. Sometimes the downfalls of your coworkers can be opportunities for you to share your skills. See if you can flip this question around to show off how well you handled a difficult personality.
Heather's Answer
"One particular pharmacist that I worked with wasn't very personable with patients. They were professional, but just not much of a people person. I love working with people, so I took it as an opportunity to shine when I worked with customers. By me tking the time toamake sure they received the best service, our customers left the pharmacy happy each and every time."
Heather's Answer
"While having not worked under a difficult pharmacist yet as a new graduate, I worked for a supervisor during college that was very disorganized when it came to being timely with things like our schedule. Knowing that she was very busy in her job, I had to be very patient when looking for answers from her and I never became upset when it took time to get answers."
Ryan's Answer
"During my career, I have worked for challenging Pharmacists. I value my professional work relationships and sometimes we agreed to disagree and that's ok. At the end of the day, making the best choices to best serve our patients was the most important things and that was achieved each time."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"In my almost ten years as a tech, I have worked with many pharmacists, with their way of working and thinking. But it doesn't matter if we agree on something because, in the end, we all work together and have the purpose of helping patients, being professionals."
Rachelle's Feedback for the Answer Above
I like that you took this question and turned your response into a positive one. Try to add in a bit about the type of qualities that you enjoy the most in people. This way, you are still answering the question a bit more directly.
How would you rate Rachelle's Feedback?
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24.
How do you handle times where customer waiting times are longer than normal and customers become uneasy or even mad?
How to Answer
For this question, your interviewer will be looking for you to remain calm and stay focused during times where things get hectic in the pharmacy. If possible, think of a time where you had to work under this type of pressure and explain the step-by-step approach you and your team took to ensure that customers were handled to the best of your abilities and to their satisfaction.
Heather's Answer
"In my current position working in a large retail pharmacy, we can get very backed up at times. When I am working the front register, communication is very key for me both between my coworkers and with the patients. As I process each customer, I let them know the wait time before the pharmacist will be able to speak with them and I ask them to wait to the side. At the same time, I am communicating with our tech that is processing orders. It is a smooth process that keeps things flowing nicely. If I notice customers becoming irritated, I announce a wait time for those at the back of the line based on my best judgement."
Ryan's Answer
"Customer service is something that I take very seriously and this can be noted in my time working as a waiter through college. If customers became frustrated due to time concerns, I learned quickly that the best way to ease their minds was to give them a clear expectation of wait times for a meal. In the pharmacy setting, communication and teamwork will transfer well in keeping customers informed of their wait times and working closely as a team to continue to meet those deadlines."
Ryan's Answer
"Having worked in both retails and hospital pharmacy setting, I have experienced busy times in both. In both settings, communication and teamwork among the pharmacy team is extremely important for everyone to come together to get things done in a safe and efficient manner. At the same time, I find that communicating potential wait times to the customers helps ease some tension they may be having due to the wait. When people know how long a wait it may be, they more often than not are acceptable to the fact and understand that we are very busy."
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25.
What pharmacy software do you have experience working on?
How to Answer
With the advent of the computer in the workplace, Pharmacy Technicians have had to become more proficient on different types of systems to effectively perform their job duties. Your interviewer will be looking for the systems that you have familiarity working on. While there are no right or wrong answers to this questions, be sure to reiterate that you have the ability to work on a computer and learn new systems with ease.
Heather's Answer
"I currently work on a pharmacy management system called Liberty. This system is great in the fact that it manages patients, inventory and tasks all in one system. I've been working on this system for almost 10 years and find myself very proficient. I see no issue in being able to learn any new systems if required."
Ryan's Answer
"Being new to the field, I don't have any direct experience working on pharmacy specific software. However, I am very proficient on all computer programs and have great typing skills. I have experience working a retail inventory system and I believe these skills will transfer great in learning a pharmacy specific system."
Ryan's Answer
"I currently work on a system called Winpharm. With minimal training when we took on the system a few years ago, I can now use it to the best of its abilities. It allows me to efficiently manage customers in a timely manner and also greatly benefits them with auomatic refill processing and communications to them via text or email."
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26.
How do you keep yourself up to date on new medications and practices in the field?
How to Answer
In a constantly changing field, Pharmacy Technicians must stay up to date to keep up with the times on the job. Your interviewer will be looking to hear that you are invested in your career by seeking further education for yourself in the field. Be sure to talk about any training you attend, publications you read or career related groups that you belong to.
Heather's Answer
"Having worked in the field for what has been eight short years, a lot has changed in that time. New drugs are continuously being approved by the FDA and new regulations are passed regularly as well. By being certified as a tech, I have greatly looked forward to and taken part in the continuing education requirements. These credits have enabled me to be able to learn and adapt to a changing career."
Ryan's Answer
"Being new to the field, I became a member of the NPTA and receive both the "Technician Today" magazine and their e-newsletters. After just starting to receive these, I can see that I will be able to learn a lot about changes in the field moving forward."
Ryan's Answer
"So much has changed in this field during my career that furthering myself and my knowledge has been critical and will continue to be in the future. I have been a certified technician for many years and look forward to continuing education credits to maintain the certification. Last year, I took a CE credit course in third party reimbursements and learned a lot about changes that have taken place in government funded reimbursements for medication."
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I receive emails from different online pages with interesting articles about new medications or changes or anything new going on in the medical field. One of them is pocketbook.com"
Rachelle's Feedback for the Answer Above
This is great! If possible, offer up 2-3 specific names so that the interviewer can see that you follow reputable resources.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I am a member of GPHC and complete revalidation every year which can be CPD. I also completed in-house training in my previous employment."
Amanda's Feedback for the Answer Above
Membership in professional organizations is a great way to ensure you stay current with industry trends or changes. You can strengthen this answer further by talking about what kind of training you've completed that helps you stay current. In addition, if you attend industry conferences or workshops to expand your knowledge or skills, you can share that information as well.
How would you rate Amanda's Feedback?
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27.
How do you verify that a prescription is valid in this line of work?
How to Answer
In today's world, fraudulent prescriptions are being passed along to pharmacies at an alarming rate. Your role as a Pharmacy Technician is often the first line of defense in spotting a fraudulent prescription. If possible, talk about any formal training that you've had in this area and how you've worked closely with your Pharmacists to help prevent these from reaching the hands of people that they shouldn't.
Here is a sample answer: "With my current employer, I receive training on the warning signs of a fraudulent prescription. My first step when receiving a new prescription is to look at the drug and the dosage to verify it is within the norm. Then, I verify the provider that prescribed and where they are from. If any warning signs come out, it is the job of my on-staff pharmacist to work with the patient directly and to address them directly."
Heather's Answer
"With my current employer, I receive training on the warning signs of a fraudulent prescription. My first step when receiving a new prescription is to look at the drug and the dosage to verify it is within the norm. Then, I verify the provider that prescribed and where they are from. If any warning signs come out, it is the job of my on-staff pharmacist to work with the patient directly and to address them directly."
Ryan's Answer
"During my schooling, we received training on the proper steps to verify a prescription. Red flags like a prescribing provider from far away and a new patient are things that should be brought to the pharmacists attention to address with the customer."
Ryan's Answer
"Working in a retail setting for many years, I have been subjected to many customers that tried passing fake prescriptions for drugs in our pharmacy. My first step when I receive a new prescription is to verify the patient and the type of drug that is prescribed. We receive yearly training on the top abused drugs and prescriptions for those drugs are heavily scrutinized by the pharmacist that I work with."
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I check for different things in the prescription like the ink, watermark, Drs Dea, and NPI # Drs specialty, check what kind of drug is prescribed."
Rachelle's Feedback for the Answer Above
Wonderful! It sounds as though you are very careful to ensure that each prescription you receive is valid.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"Gp signature"
Amanda's Feedback for the Answer Above
Confirming the physician's signature is an important step. You can improve this response by relating the other aspects of a physician that you verify for accuracies such as a valid date, the correct address of the prescriber, and the correct name of the patient.
How would you rate Amanda's Feedback?