40 Pharmacy Technician Interview Questions & Answers
Table of Contents
- 1. Adaptability Questions
- 2. Ask The Interviewer Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Competency Questions
- 7. Conflict Questions
- 8. Customer Service Questions
- 9. Diligence Questions
- 10. Direct Questions
- 11. Discovery Questions
- 12. Diversity Questions
- 13. Education Questions
- 14. Leadership Questions
- 15. Operational Questions
- 16. Performance Based Questions
- 17. Stress Questions
- 18. Teamwork Questions
- 19. Technical Questions
- 20. Tough Questions
Adaptability
1. What do you dislike the most about being a Pharmacy Technician?
Why the Interviewer Asks This Question
This is an excellent opportunity to discuss the challenges you face as a pharmacy technician. Giving an example involving customer service is a great place to start. Show that you understand the reality of the job and that you accept the challenges. Be sure to end your response positively, showing the interviewer that you like your job more than dislike certain aspects.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"While not a dislike, the biggest learning curve I will have when I start is learning the cost coverage and insurance side of the business. I know that in a retail setting like this, it will be important to understand the types of coverages that customers have, and I look forward to learning this aspect of the business."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I know that it can be hard to handle customers when they get upset because I've dealt with these situations before. However, I feel confident in my ability to handle all kinds of personalities. I am good at staying calm in these situations and calming the customer."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I hate seeing a patient struggling to pay for their medication. Having worked in a retail setting for many years, I have been heartbroken many times seeing a patient unable to pay for their much-needed medication."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"It's hard to deal with angry customers sometimes, but I know I can deal with that, and it helps me to get more experience and feel more confident in my ability to resolve problems."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Can you talk about a time when you needed to become involved in a customer resolution situation? If you have formal training in this, be sure to mention it. If not, this is a great time to ask if they provide dispute resolution training.
Ask The Interviewer
2. This concludes our interview. Do you have any questions for me?
Why the Interviewer Asks This Question
The interviewer wants to ensure that all your questions about the company or job role are answered during the interview. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. Of course, you want to review the job announcement and research the company beforehand so you are not asking questions that could be found during your research.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"Thank you for asking. Yes, I do have a couple of questions. First, when would you like to have this position filled? And second, are there any required qualifications you do not see on my resume?"
Written by Krista Wenz on November 13th, 2022
Answer Example
"Yes, I do have a few questions. Thank you for asking. Could you please describe the company culture? Also, do you have any hesitancy in offering me the position?"
Written by Krista Wenz on November 13th, 2022
Experienced Example
"Yes, I have a few questions, and I appreciate you asking. First, is there anything from my background and experience that I can clarify for you? Also, what do you see as the most significant change in this industry over the next three years?"
Written by Krista Wenz on November 13th, 2022
Career Goals
3. Where do you see yourself in five years?
Why the Interviewer Asks This Question
Think about your career goals before your interview. You will likely be asked a question similar to this. Be prepared to talk about how your role as a pharmacy tech will fit into your five-year plan. Don't have a plan? Take some time to look at your options. Research the career path of a pharmacy tech. You could work as a lead pharmacy tech or decide to go to pharmacy school. The options are endless!
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"My career goal is to pursue a doctorate in Pharmacy. I plan to work full-time as a Pharmacy Technician and work towards my bachelor's degree over the next four to five years. From there, I will look to pursue my doctorate. It is important for me to find an employer where I can learn and grow and hopefully remain employed once I become a pharmacist."
Written by Krista Wenz on November 13th, 2022
Answer Example
"In all honesty, my job search is solely due to me looking for a long-term, stable employer that I can eventually retire from. I love my career as a Pharmacy Technician and I really like everything that I have heard about your organization. Five years from now, I hope to be working here as a tech."
Written by Heather Douglass
Experienced Example
"In five years, I'd like to have the opportunity to be in a leadership position in one of your pharmacies in this facility. I am currently in a leadership role in my position in retail and fully realize that I will have to start over as a general technician if hired here. You'll find out quickly if you hire me that my experience and leadership skills will be invaluable to the team."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I will like to be working as a lead tech in this company and maybe attending a nursing or PA program."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You seem to have a lot of direction, which is great! Would you be working the nursing or PA program in tandem with your job? It's important to address this so that the interviewer does not worry that you would leave your job once you return to school.
Communication
4. How would you describe your communication skills?
Why the Interviewer Asks This Question
The interviewer asks this question to see that you have the strong verbal and written communication skills required to work as a Pharmacy Technician. Your job duties will include speaking to the Pharmacist, managers, coworkers, and the public. You will also be responsible for written communications when writing reports and communicating by email. The interviewer wants to hear that you have the necessary communication skills for the role.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"I have worked hard on my verbal communication skills over the past few years as I used to be extremely shy. I took public speaking courses and now feel very comfortable communicating with others. My written communication skills have always been strong, and now my verbal communication skills are as well."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I would describe my communication skills as above average. I work very hard to ensure I speak to my customers in terms they can understand. Pharmaceutical terminology can be quite confusing for those not in the field. After explaining something to a customer, I have them repeat what I said to ensure they are clear on what I told them. I ask them if they have questions, I actively listen, and I am great at reading body language. My written communication skills are exceptional, as well."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I have solid communication skills and feel this skill is one of my greatest strengths. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I have good communication skills and enjoy working and communicating with different people. My job as a catering assistant involved me interacting with many different patients and healthcare workers on a daily basis. This has helped me improve my communication skills."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
Great start! Can you go into more detail on specific communication skills you possess like actively listening to ensure you understand the patient's needs, compassion and empathy when trying to understand where a person is coming from, reading nonverbal body language, emotional intelligence, clear and concise communication, etc?
Compatibility
5. How would your references describe you?
Why the Interviewer Asks This Question
The interviewer wants to hear that your references will positively describe you. Think about the constructive things your references have said about you in the past. Be complimentary of yourself - now is not the time to be super humble.
If you have past performance reviews or letters of recommendation from your references, review them before your interview. You will be better prepared to answer the question if what they wrote is fresh in your mind. It is also good to have copies for the interviewer if they would like a copy for their file.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"I have two copies of letters of recommendation if you want them for your file. My references describe me as honest, dependable, energetic, and compassionate. They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I have an excellent list of references who will say that I am a hard worker who always brings a positive attitude to the workplace. I learn new concepts quickly and seek out opportunities to help others. I have three copies of performance reviews and letters of recommendation for your file if you would like them."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I have an excellent list of references who will say that I am a hard worker who always brings a positive, compassionate attitude to the workplace. I have a strong work ethic, a moral compass, and excellent customer service skills. I have three copies of performance reviews and letters of recommendation for your file if you would like them."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"My references would describe me as a hard-working person who brings a positive attitude to the workplace. I have received yearly audits in which I had received good feedback from my supervisors who have said they never get any complaints from anyone who has worked with me."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
It's always great to include feedback from previous supervisors when asked this question. The interviewer will appreciate qualities like a strong work ethic and positive attitude as you mentioned in your response.
Compatibility
6. How do you fill your downtime at work?
Why the Interviewer Asks This Question
Texting your boyfriend and getting on social media are not the best responses! Even though you may need time to reset, you want your interviewer to know that you understand how valuable your time is and that you take your job seriously. If you want to stay accurate in preparing medications and prescriptions, you should make the most of those 10 minutes of free time by reviewing your to-do list, checking in with your boss, and then grabbing some coffee. Express to your interviewer that you use your downtime wisely.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"I realize that downtime is rare in this field and that if it ever happens, there are other important things to take care of. I'm not a person to stand around on the job so I would look to find other tasks that can't normally be done when the pharmacy is busy with customers."
Written by Heather Douglass
Answer Example
"If I have downtime at work, I like to ensure our inventory is stocked and the work area is clean and tidy. I will empty trash cans, restock supplies, and see if any coworkers need help with anything. I like to stay busy and productive when it is slow at work."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I like to shadow the pharmacist and learn more about the medication that we are dispensing to our patients during my downtime. I have been doing this for a few years now with the permission of both my supervisor and the pharmacists and it has helped me become a much better technician."
Written by Ryan Brunner
User-Submitted Answer
"I check what has to be done, like cleaning, checking expired drugs, zone the shelves, provide customer service, and anything the pharmacist needs to be done."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great answer! You are showing the interviewer that you are fully capable of staying busy at work without the need for micromanagement. You have a firm idea of what it takes to ensure the pharmacy runs smoothly every day.
Compatibility
7. Name three of your greatest strengths related to your profession.
Why the Interviewer Asks This Question
The interviewer wants to hear about three of your greatest strengths as a Pharmacy Technician to determine if you have the qualities they are looking for. Review the job description before your interview and look for keywords the company used to describe its ideal candidate. Then, choose three of those keywords you have identified as your greatest strengths, showing the interviewer that you have the characteristics they are looking for.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"My greatest strengths are my leadership, communication, and conflict resolution skills. I developed these skills in high school as the class president and team captain of my volleyball team. I have further developed these skills in college as the captain of the debate team. I was elected to these positions for my ability to lead a group of people to accomplish and achieve the same goals. I enjoy leading others by example, and I look forward to bringing these skills to your company if I am chosen for the position."
Written by Krista Wenz on November 13th, 2022
Answer Example
"Three of my greatest strengths as a Pharmacy Technician are my customer service, problem-solving, and communication skills. I enjoy meeting new people and giving my customers a pleasant experience. If there is ever an issue with a prescription, I communicate with my customer and help find a solution to their problem."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"My greatest strengths as a Pharmacy Technician are my communication, leadership, and interpersonal skills. I have excellent verbal and written communication skills and can explain complex terms in easy-to-understand terms. I have led many diverse groups at work and in a volunteer capacity, and have exceptional listening skills. I have over ten years of experience honing these skills in my profession."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I have strong attention to detail. I have demonstrated this during my university degree in which I had a lot of hands-on laboratory experience in which you must be accurate in your measurements and calculations. I have good communication skills. During my time as a catering assistant at the hospital, I have worked with all different types of patients and healthcare workers in different areas of the hospital. I also have good organization skills which I showed during my time at university meeting different deadlines and carrying out experiments."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
Great! These are three strengths that will align well with the pharmacy tech role.
Compatibility
8. What do you enjoy most about working in the pharmaceutical field?
Why the Interviewer Asks This Question
Talk about your favorite aspect of the job. If you're new to the field, think about what you're looking forward to learning. Talk about some of your on-the-job training and what you enjoyed about it.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"Being both a people person and someone that is knowledgeable in science and chemistry made this field very interesting for me to pursue. I love the fact that I'll be getting the opportunity to work with pharmacists, hospital staff, and patients on a regular basis while utilizing my pharmacy skills at the same time."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I like working in an environment where I am constantly learning. I like being challenged. There are always changes to regulations and new information in the pharmaceutical industry."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I enjoy the ability to work in different areas of pharmacy. Inpatient, Outpatient, Compounding. The fact that each day is different and I get to learn new things on a regular basis makes this a very fun field to work in."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I like everything from inputting, filling, receiving the order, working with my coworkers, pharmacist, and help customers."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It seems that you have a well-rounded interest in all of your daily tasks. Nice answer.
Compatibility
9. How would your co-workers describe you?
Why the Interviewer Asks This Question
Think about positive traits others use to describe you. Focus on the characteristics that are most valued in the workplace. Explain why your coworkers think you have these traits or an experience showing these characteristics. Prepare two or three examples that you can use in your interview. These examples can also be applied when discussing your strengths, another potential interview question.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"If you were to talk to any of my current co-workers or classmates, they would point out that I am a dedicated person who puts 100% into everything I do. By being focused both on the job and in school, my work is detailed and completed thoroughly with no mistakes, and I am proud that I learned this dedication from my parents at a young age."
Written by Krista Wenz on November 13th, 2022
Answer Example
"My coworkers have consistently said that I am easy to work with because of my pleasant attitude and ability to work as a team. I pride myself on being positive at work, which tends to radiate to those I work closely with."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"My co-workers would describe me as being hard working. I'm always the first in and the last to leave each day. I always make a point to be helpful to my patients and co-workers. We all have times when we get busy, and lending a helping hand always goes a long way in the workplace."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"My co-workers can describe me as a hard-working, reliable, responsible, and a good listener. They know I'm always available when they need me to help with a project, stay overtime to help them or listen if they need someone to talk to."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You sound like an incredibly solid person! A good hire, indeed :)
Compatibility
10. How do you expect to make a difference at our pharmacy?
Why the Interviewer Asks This Question
The interviewer wants to hear that you are looking forward to working at their pharmacy and have thought about how you can make a positive impact while working there. Think about what kind of impact you could make. Possible things that come to mind are:
- Creating a favorable environment for customers by smiling, asking them how their day is going, and providing them with excellent service
- Building business relationships with your coworkers so everyone looks forward to coming to work each day
- By being the pharmacy that people want to frequent so they can see your smiling face
Whatever comes to mind that you are passionate about, share it with the interviewer!
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"Although I am new to this industry, I will make a difference at your pharmacy by bringing my positive nature and eagerness to learn all I can. I constantly seek ways to help my coworkers and look forward to making the Pharmacist's days less hectic."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I plan to make a difference at your pharmacy by creating a favorable environment for customers by smiling, asking them how their day is going, and providing excellent service. I want customers to choose this pharmacy to do business with because of the ongoing excellent customer experience."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I expect to make a difference at your pharmacy by bringing my ten years of exceptional customer service skills to your company and providing the service you expect from your team members. I always come to work with a smile and a positive attitude, which always rubs off on those around me."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I am a fast learner and will be able to use my experience dealing with patients and customers in the workplace. I hope to create a favorable environment for customers and patients."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
Your experience working with patients or customers should prove valuable in this role. The interviewer wants to know that you are focused on the customer experience and strive to go above and beyond to ensure they have a positive interaction.
Compatibility
11. After reading the job description, what do you like most about this position?
Why the Interviewer Asks This Question
The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. Most Pharmacy Technician job postings have many job duties you will be asked to perform. The interviewer wants to know what you like the most to see where your strengths lie and if you will be a good fit for the team.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"There are many aspects of the job description that are appealing. What I like most about this position is being a translator for your Spanish-speaking patients. I enjoy educating my patients on their prescriptions and dosage and how they work to improve their quality of life."
Written by Krista Wenz on November 13th, 2022
Answer Example
"What I like most about this position is assisting with inventory control by ordering, checking orders, stocking shelves, and organizing the stock. I am extremely detail-oriented and enjoy making sure the inventory is up-to-date, so my customers always have what they need."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"What I find most appealing about the position is assisting the Pharmacist. I enjoy working closely with the Pharmacist and helping fill prescriptions, affixing labels, prepackaging pharmaceuticals, and stocking supplies. That is why I became a Pharmacy Technician, so that will always be my favorite part of the job."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I like the opportunity I will have to work with patients and customers from all different backgrounds. I would like to help make a difference in the lives of these people."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
In this role as a pharmacy tech, it's important that you enjoy interacting with others, as you may work with the general public every day. Good job.
Competency
12. What is the difference between prescription medicine and over-the-counter drugs?
Why the Interviewer Asks This Question
Prescription medication requires a doctor's prescription, while over-the-counter medication does not. As a Pharmacy Technician, your job is to interpret and fill prescriptions written by various doctors. The interviewer wants to ensure you understand the differences between the two.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"The obvious difference is that prescription medication requires a physician's prescription and is intended for just one person. For a retail position like this, it is still important for a technician to be able to answer questions on over-the-counter drugs as customers will ask many questions about them."
Written by Heather Douglass
Answer Example
"Prescription medication requires a physician to write a prescription and is something you cannot purchase over the counter. Sometimes there is a version of the medication over the counter, but it is generally a lower strength."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"Over-the-counter medications are typically available in any grocery or retail store and do not require a prescription from a physician. Having worked retail for many years, I'm familiar with helping patients pick out the best over-the-counter medication for their symptoms with the pharmacist's assistance."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"Over the counter or OTC, prescriptions do not need a Dr's prescription, for example, Motrin and Tylenol. Prescription medicine, you need a Dr's prescription to get it specifying quantity, name, milligrams, dosage, and sig."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good! You make a clear distinction between the two.
Conflict
13. Have you ever worked with a Pharmacist you did not like? What didn't you like about them?
Why the Interviewer Asks This Question
Be careful not to bad mouth your old boss! It's okay to share some qualities that might have affected you or the staff negatively. Keep your response positive. In talking about other people's flaws, share what you learned or how you learned to work with them. Sometimes the downfalls of your coworkers can be opportunities for you to share your skills. See if you can flip this question around to show off how well you handled a difficult personality.
Written by Heather Douglass
Entry Level Example
"While having not worked under a difficult pharmacist yet as a new graduate, I worked for a supervisor during college that was very disorganized when it came to being timely with things like our schedule. Knowing that she was very busy in her job, I had to be very patient when looking for answers from her, and I never became upset when it took time to get answers."
Written by Krista Wenz on November 13th, 2022
Answer Example
"One particular pharmacist that I worked with wasn't very personable with patients. They were professional, but just not much of a people person. I love working with people, so I took it as an opportunity to shine when I worked with customers. By me taking the time to make sure they received the best service, our customers left the pharmacy happy each and every time."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"During my career, I have worked for challenging Pharmacists. I value my professional work relationships, and sometimes we agreed to disagree, and that's ok. At the end of the day, making the best choices to best serve our patients was the most important thing and that was achieved each time."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"In my almost ten years as a tech, I have worked with many pharmacists, with their way of working and thinking. But it doesn't matter if we agree on something because, in the end, we all work together and have the purpose of helping patients, being professionals."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
I like that you took this question and turned your response into a positive one. Try to add in a bit about the type of qualities that you enjoy the most in people. This way, you are still answering the question a bit more directly.
Customer Service
14. How well do you handle customer complaints?
Why the Interviewer Asks This Question
Addressing customer complaints is an essential part of customer service as a Pharmacy Technician, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start by telling the interviewer that you do not mind addressing customer complaints and that you recognize most customers have good intentions when coming forth with a complaint. Show the interviewer you have the communication and conflict-resolution skills they seek in a Pharmacy Technician.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"I have some training in customer resolution management and professionally handling customer complaints. I would rate my skills in this area a 9/10. I am confident in my ability to create a resolution with a customer who is unhappy with their product or service."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I have handled angry customers by remaining calm, listening to their complaints, and finding a resolution to the problem. I have found that most often, there is a communication issue that can be resolved with patience, listening, and problem-solving. If I cannot make the customer happy, I involve my manager. That has only happened once, and even my manager could not please the customer."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I have extensive training in customer dispute management. If a customer is ever unhappy with their service or product, I would be sure to stop what I was doing, apologize, and ask them how I can ensure they become a satisfied customer again. Most customers will tell you exactly what they want to satisfy their needs."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I handle customer complaints by remaining calm and trying to help with the complaint. I will try and resolve the issue myself but if it is not possible I will inform a supervisor or manager."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
Remaining calm in stressful situations is key, and the interviewer will be looking for that in your response. Trying to help the customer as quickly as possible yourself, but knowing when to pull in a manager is also important. Great job.
Customer Service
15. How do you handle times when customer wait times are longer than normal, and customers become uneasy or even mad?
Why the Interviewer Asks This Question
For this question, your interviewer will be looking for you to remain calm and stay focused during times when things get hectic in the pharmacy. If possible, think of a time when you had to work under this type of pressure and explain the step-by-step approach you and your team took to ensure that customers were handled to the best of your abilities and to their satisfaction.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"Customer service is something that I take very seriously, and this can be noted in my time working as a waiter through college. If customers became frustrated due to time concerns, I learned quickly that the best way to ease their minds was to give them a clear expectation of wait times for a meal. In the pharmacy setting, communication and teamwork will transfer well in keeping customers informed of their wait times and working closely as a team to continue to meet those deadlines."
Written by Krista Wenz on November 13th, 2022
Answer Example
"In my current position working in a large retail pharmacy, we can get very backed up at times. When I am working the front register, communication is very key for me both between my coworkers and with the patients. As I process each customer, I let them know the wait time before the pharmacist will be able to speak with them and I ask them to wait to the side. At the same time, I am communicating with our tech that is processing orders. It is a smooth process that keeps things flowing nicely. If I notice customers becoming irritated, I announce a wait time for those at the back of the line based on my best judgement."
Written by Ryan Brunner
Experienced Example
"Having worked in both retail and hospital pharmacy settings, I have experienced busy times in both. In both settings, communication and teamwork among the pharmacy team are extremely important for everyone to come together to get things done in a safe and efficient manner. At the same time, I find that communicating potential wait times to the customers helps ease some tension they may be having due to the wait. When people know how long a wait it may be, they more often than not are acceptable to the fact and understand that we are very busy."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I would try and reassure the customers they will be seen. I would announce the possible wait times to them to try and ease the tension."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
Strong customer service skills are a must in this role! These are good strategies to communicate with customers so they know the wait times and what to expect.
Diligence
16. What do you know about our pharmacy?
Why the Interviewer Asks This Question
Before your job interview, make sure you are familiar with the company's mission and values. We recommend visiting the company website, reading employee reviews, or talking to anyone you know who works there to learn as much as possible. You want to be able to talk about what you like about the company so that you can convince them you're the best fit for the role. Your interest in current seasonal promotions and ongoing events shows them how well you would integrate into this position and the company's culture. Watch the videos on their website and take note of the information on their careers page if one is available. If you need clarification on something you read or heard, ask about it!
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"One of the students a year ahead of me was hired here a year ago and has nothing but great things to say about this organization. Coming into the field, I knew I wanted to work in a retail pharmacy for a unique customer base and a large, established employer. I know your organization values employees and their customers, and I would be honored to work for a company that holds those values."
Written by Krista Wenz on November 13th, 2022
Answer Example
"Being a small, independent pharmacy, I love that you give so much back to the community. Having grown up here, this city is very important to me, and I look forward to the opportunity to help in contributing and giving back to it."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I was excited to learn that you have an inpatient pharmacy as well as an outpatient pharmacy. I'm excited to get the chance to possibly move to a new area and learn new skills, having only worked in retail for all of my career."
Written by Krista Wenz on November 13th, 2022
Diligence
17. How do you verify that a prescription is valid in this line of work?
Why the Interviewer Asks This Question
In today's world, fraudulent prescriptions are being passed along to pharmacies at an alarming rate. Your role as a Pharmacy Technician is often the first line of defense in spotting a fraudulent prescription. If possible, talk about any formal training you've had in this area and how you've worked closely with your Pharmacists to help prevent these from reaching the hands of people they shouldn't.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"During my schooling, we received training on the proper steps to verify a prescription. Red flags like a prescribing provider from far away and a new patient are things that should be brought to the pharmacist's attention to address with the customer."
Written by Krista Wenz on November 13th, 2022
Answer Example
"With my current employer, I receive training on the warning signs of a fraudulent prescription. My first step when receiving a new prescription is to look at the drug and the dosage to verify it is within the norm. Then, I verify the provider that prescribed it and where they are from. If any warning signs come out, it is the job of my on-staff pharmacist to work with the patient directly."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"Working in a retail setting for many years, I have been subjected to many customers who tried passing fake prescription drugs in our pharmacy. My first step when I receive a new prescription is to verify the patient and the type of drug that is prescribed. We receive yearly training on the top abused drugs, and prescriptions for those drugs are heavily scrutinized by the pharmacist I work with."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I check for different things in the prescription like the ink, watermark, Drs Dea, and NPI # Drs specialty, check what kind of drug is prescribed."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Wonderful! It sounds as though you are very careful to ensure that each prescription you receive is valid.
Diligence
18. How do you keep yourself up to date on new medications and practices in the field?
Why the Interviewer Asks This Question
In a constantly changing field, Pharmacy Technicians must stay up to date to keep up with the times on the job. Your interviewer will be looking to hear that you are invested in your career by seeking further education for yourself in the field. Be sure to talk about any training you attend, publications you read, or career-related groups you belong to.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"Being new to the field, I became a member of the NPTA and receive both the "Technician Today" magazine and their e-newsletters. After just starting to receive these, I can see that I will be able to learn a lot about changes in the field moving forward."
Written by Ryan Brunner
Answer Example
"Having worked in the field for eight short years, a lot has changed in that time. The FDA continuously approves new drugs, and new regulations are passed regularly. By being certified as a tech, I have greatly looked forward to and taken part in the continuing education requirements. These credits have enabled me to learn and adapt to a changing career."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"So much has changed in this field during my career that furthering myself and my knowledge has been critical and will continue to be in the future. I have been a certified technician for many years and look forward to continuing education credits to maintain the certification. Last year, I took a CE credit course in third-party reimbursements and learned a lot about changes that have taken place in government-funded reimbursements for medication."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I receive emails from different online pages with interesting articles about new medications or changes or anything new going on in the medical field. One of them is pocketbook.com"
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is great! If possible, offer up 2-3 specific names so that the interviewer can see that you follow reputable resources.
Diligence
19. Give me an example of one of your past jobs that required great attention to detail.
Why the Interviewer Asks This Question
You could expand upon this example, sharing the type of technology you used and articulating the details of this aspect of the job. Showing that you can follow through with tasks using accuracy and precision will give the interviewer confidence that you can handle the responsibility of interpreting doctor's orders. Can you pay close attention to the names and quantities of medications? Prove you can be entrusted with handling the details of your future job.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"Filling prescriptions each day requires attention to detail. If I'm not giving each prescription my 100% attention, I could make an error and hurt someone severely. During my college years, I worked as a waitress, where attention to detail was extremely important. I was able to multitask many tables at a time in a busy restaurant environment, and I was required to pay attention to the needs of all of my customers. I believe these skills will transfer greatly to this position."
Written by Krista Wenz on November 13th, 2022
Answer Example
"Because of so many look alike and sound alike medications, putting supplies away requires a great amount of attention to detail. If I place a bottle on the wrong shelf and it is used, it could cause harm to the patient. Due to this, I have a system for double-checking my work to ensure that items are in the right place."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"In my current role in a large retail pharmacy, attention to detail is extremely important based on the large customer base that we support on a daily basis. During busy times, life behind the counter can get hectic. But with each new order, I have to be thorough and detailed in ensuring that each prescription is filled distinctly as written by the physician. Life is full of distractions and I ensure that I am well rested and in great shape at work to be at my mental peak each shift."
Written by Ryan Brunner
User-Submitted Answer
"I am a medication aide and dispense medications to residents in a long-term facility. All residents' medications are put in a cart. I need to do triple checks (pick; pull; put back) and make sure I get the right medication to the right resident and put it back in the right spot."
Written by an Anonymous User
Our Professional Interview Coach
Kevin Downey Reviewed the Above Answer
Your response reveals a great ability to work carefully and with intention. To really drive your answer home do a bit of mirroring as well, by emphasizing why having an attention to detail ensures your success.
"As a medication aide, I dispense medications to residents in a long-term care facility. All residents’ medications are placed in a cart. My job is to triple check to ensure I have the right medication to the correct resident, and that it’s put back in the original spot. I call this system pick, pull, put back. There are several medications, and everyone has their own way of going about ensuring no slipups happen. But one thing I noticed is how other medication aides spend a great deal of time trying to find the medication they're looking for. So ensuring I pick, pull, and put back efficiently, I’ve memorized where every medication is placed. I never have trouble finding what I’m looking for and never make a mistake. When it comes to having an above average attention to detail, it’s important to approach it from every angle."
Diligence
20. How do you keep yourself organized to be able to meet deadlines?
Why the Interviewer Asks This Question
The fast-paced life of a Pharmacy Technician requires you to stay organized in your job. Your interviewer will be looking for you to reiterate the importance of staying organized in your job as well as gain insight into how you keep yourself organized. There is no right or wrong answer to how you stay organized, just that you put through the effort to stay on track and accurate throughout your work day.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"Staying organized as a Pharmacy Technician is very important to complete tasks both accurately and on time. Personally, I utilize my Outlook calendar throughout the day to update with tasks. In both my personal and professional life, I take advantage of this technology, and it helps keep me on track on a daily basis."
Written by Krista Wenz on November 13th, 2022
Answer Example
"To help keep me organized throughout the workday, I am kind of old school in the fact that I keep a written notepad on me to track my tasks in the hospital. At the beginning of each day, I write down a simple work plan of known tasks for the day. That list grows throughout the day, and by keeping it up to date, I am able to prioritize my tasks as I go through the day without missing anything."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I find that by making a plan at the beginning of every shift, I am able to stay on track and also deal with any emergent type of tasks that come up throughout my shift. A simple checklist works the best for me."
Written by Ryan Brunner
User-Submitted Answer
"I review what I have to do, create a list and a timeline to finish it. I focus on my project so I can stay on track with my time. I finish one and continue with my list until everything is done on time."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your method for organization sounds methodical, which is great! Try adding in a sentence about how well it works for you. I have offered an example, below.
"To keep myself organized so that I can meet deadlines, I create a list and a timeline in which to finish each task. I focus on my project so that I can stay on track with my timeline. I finish one task and continue down my list until it's all done. I haven't missed a deadline in three years with this method!"
Direct
21. We require all candidates to submit to a pre-employment drug screen. Will there be an issue passing the drug screen?
Why the Interviewer Asks This Question
The interviewer advises you of their pre-employment drug screen and asks if you'll pass, so they can decide if they want to continue with you in the hiring process. Agencies invest a lot of money in hiring employees, and they want to avoid sending you for a drug test if you will not pass. Working with narcotics and prescription medications requires employers to be diligent in who they hire.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"There will not be an issue passing the drug screen as I do not take illicit or prescription drugs."
Written by Krista Wenz on November 13th, 2022
Answer Example
"No, passing a drug test will not be an issue. I do not use drugs and never plan to."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"No, not at all. I never have and will never use any drug. I have seen too many people's lives ruined by drug addiction, and it was never a path I wanted to take."
Written by Krista Wenz on November 13th, 2022
Direct
22. What makes you the best candidate for this position?
Why the Interviewer Asks This Question
The interviewer asks this question to hear what qualities you will bring to their organization and how you will benefit them if hired. Now is your chance to highlight your best characteristics and experience, showing the interviewer you have all the qualifications they require.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"I am the best candidate for the position because I meet all of your job qualifications. I will graduate in December with my Bachelor's Degree in Biomedicine and am active on campus and in the community. I have strong analytical and leadership skills and work well under pressure. I also have exceptional communication and interpersonal skills, and I look forward to bringing my skills and thirst for knowledge to your wonderful company."
Written by Krista Wenz on November 13th, 2022
Answer Example
"In addition to meeting all of the must-haves for this role, I bring additional skills such as being trilingual in Spanish, German, and English and having a degree in pharmaceutical sciences. Speaking many languages will help me communicate better with your diverse customer base, and I look forward to adding these skills to your already amazing team."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I am the best candidate for the position because I meet and exceed your job qualifications. I have over seven years of experience working as a Pharmacy Technician with diverse groups and cultures. I am empathetic, compassionate, and level-headed, and I work well under pressure. I have exceptional communication and interpersonal skills, and I look forward to bringing my skills and experience to your wonderful organization."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I am the best candidate for the job because I meet your qualification requirements and have the relevant skills needed. My university degree shows I have the ability to cope with the science aspects of the job. My catering experience where I work with patients on a daily basis will transfer over to this job."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
Demonstrate that you've read the job description and try to be more specific on which requirements you meet and which you may even exceed. There may be many other job applicants that also meet those requirements, so try to give a unique or strong skill you possess that would make you stand out from the crowd.
Direct
23. What do you enjoy most about being a Pharmacy Technician?
Why the Interviewer Asks This Question
Talk about your favorite aspect of the job. If you're new to the field, think about what you're looking forward to learning. Talk about some of your on-the-job training and what you enjoyed about it.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"My motivation for coming into this career was to be able to work with customers to help meet their needs. I am a people person and have loved working in customer service jobs while going through high school and college. My love for science and my passion for working with people makes this a great career choice for me."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I enjoy working in an environment where I am constantly learning and being challenged. There are always changes to regulations and new drugs to learn, and this aspect makes every day different and exciting."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"Having been a Pharmacy Technician for some time, the most motivating thing that gets me out of bed each morning to come to work is working as part of a larger team. I currently work in a large clinic and hospital setting, and working with my fellow techs, pharmacists, nurses, and physicians is very rewarding when great outcomes are had for our patients."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I like everything about being a pharmacy tech, from inputting prescriptions to filling and ordering prescriptions, helping with inventory, etc. It is why I keep working as a tech."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It sounds like you really enjoy your job! You seem to also really like working with the customers, so perhaps you could add in a bit about that aspect as well?
Discovery
24. Why did you leave your last job?
Why the Interviewer Asks This Question
The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were laid off. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"I left my last job as a cashier to pursue a career as a Pharmacy Technician. I gave two weeks' notice before leaving for school and left on good terms. My supervisor knew that job was temporary, as I had spoken about my career path with her."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I left my last job because there was no room for professional growth or advancement. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. I gave my two weeks' notice and left on good terms. I have an excellent letter of recommendation if you would like a copy for your records."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I left my last job after working there for twelve years because the company was understaffed. The CEO did not want to hire additional employees, so I worked twelve-hour days, six days a week. I do not mind working long hours on occasion, but this went on for two years, and I was missing so much in my kids' lives. I realized it was time for a change, so I applied to your organization because of your reputation and a more stable schedule."
Written by Krista Wenz on November 13th, 2022
Discovery
25. What do you feel are the most important qualities in being a good technician?
Why the Interviewer Asks This Question
Take a look at the job description before your interview. As you review the list of responsibilities, think of the character qualities that will help you to be successful in completing those tasks. Now think of the bigger picture. What qualities will enhance the overall work environment for everyone else?
Written by Heather Douglass
Entry Level Example
"The two most important qualities in this position are being detail oriented and being a people person. I am very detailed in my work, which will translate great to a pharmacy tech position in your hospital. I must be accurate in my work because a mistake can be detrimental or lethal to a patient's health. As well, the ability to work with people from all walks of life and backgrounds is equally important."
Written by Krista Wenz on November 13th, 2022
Answer Example
"Flexibility, communication skills, and attention to detail are important qualities that I possess as a pharmacy technician. I love that no two days in the pharmacy are the same, and all three of these traits are necessary to handle all of the changes thrown our way throughout each day."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"Patience and empathy are two important qualities that I pride myself on in this job. Often our patients are sick, so being patient with them and empathetic can show that you truly care about them and their well-being."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"Honesty, compassion. Efficiency. Need to have attention to details, people skills, patience, and pharmaceutical knowledge."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
These are all excellent qualities for a pharmacy technician to possess. Be sure to include the fact that you possess the top qualities required for the role (i.e., add in a qualifying statement in the end). I have provided an example below.
"Aside from pharmaceutical knowledge, I believe the most important qualities for a good pharmacy technician to have include honesty, compassion, and efficiency. I take pride in the fact that I pay great attention to the details, I have wonderful people skills, and exude patience in everything that I do."
Discovery
26. What influenced you to pursue a career in the pharmaceutical field?
Why the Interviewer Asks This Question
What sparked your interest in the field? This question allows you to show off your communication skills. Tell the interviewer about facts you've learned along the way that drew you to the field. Show off your intelligence and your personality. This is just one question that allows the interviewer to get to know you and see how well you articulate yourself.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"I've always wanted to be behind the scenes in patient care. I have a strong desire to help patients recover from sickness and injury, and nursing wasn't the career for me as I couldn't handle the dirty parts of that job. This career will enable me to work with patients in a manner that I am most comfortable with."
Written by Krista Wenz on November 13th, 2022
Answer Example
"When I was in high school, my father was given too large of a dose of heart medication, which caused a mild heart attack just days after beginning to take the medication. At the time, I knew that I wanted to pursue some sort of career in the medical field. Not wanting to see another family go through what we did due to a careless mistake, I decided this was the right career path for me."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"Growing up, I had a passion for chemistry and also a love for helping people. A long time ago, when career aptitude tests were common for kids in high school, Pharmacy Technician was one of my top choices based on my interests. After being set up to shadow a local independent pharmacist for a week during my senior year, I knew I could get the best of both worlds in this career, and I've enjoyed every moment of it."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"Working as an OTC associate and helping the pharmacist to translate and work with the register. I like the feeling and what the tech job is about."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Excellent! Your answer shows that you genuinely enjoy what you do.
Discovery
27. What do you do in your free time?
Why the Interviewer Asks This Question
This question is a bit similar to 'Tell me about yourself.' Share a few things that are relevant to the job and give the interviewer insight into your personality. Since you'll be working with people, talking about spending time with friends would be a good thing to share. You can mention hobbies that require attention to detail, like reading and writing. You can talk about sports that require perseverance or goal setting, like distance running. Be yourself! Maybe consider sharing something that makes you unique so you will stand out above other candidates.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"I volunteer at a homeless shelter in my free time. I like to give back to my community through volunteer work. On top of that, I have two dogs that occupy most of my free time while at home."
Written by Krista Wenz on November 13th, 2022
Answer Example
"To best keep myself refreshed outside of work, my children's lives are my life, and we travel to baseball, softball, hockey, and dance competitions every weekend that we can. On top of them, our family likes to spend as much time as possible with our close friends grilling, camping, and cooking together."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"Outside work, I spend as much time as I can outdoors. I am an avid hunter and fisherman and spend as many days in the woods or waters as I can with family and friends. I also try to stay physically active by training for 10k races and weight training as well."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"In my free time, I like to relax, read books, meditate, and go out with my friends."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good answer! You are showing the interviewer that your life is very fulfilling, inside and outside of work.
Discovery
28. How did you hear about this position?
Why the Interviewer Asks This Question
Companies invest a lot of money in advertising their job openings. The interviewer wants to hear what methods are effective and which are not. They also want to hear if an employee of their agency referred you. Describe how you heard about the position, and be sure to give the name of the employee or recruiter who referred you if applicable. Some companies offer their employees a referral fee when referring a candidate, while others hire recruiters to seek out qualified candidates.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"I found out about the position by searching your website. I knew I wanted to work for your organization after one of my professors recommended your company, so I searched and saw an opening in my field."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I have a friend who works for your organization as a cashier. Her name is Molly Simms, and she highly recommends your company. When a Pharmacy Technician opening came up, she called and let me know."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I heard about this position from a recruiter named Caitlin Jameson. She contacted me on LinkedIn and suggested I apply with your agency due to my fifteen years of experience in the industry."
Written by Krista Wenz on November 13th, 2022
Discovery
29. Who is your greatest role model?
Why the Interviewer Asks This Question
Keep your answer career-focused for this question. Your role model can be anyone who has inspired you to pursue your education and training. Sometimes family members motivate you or a close friend. There may be researchers in the medical field whose work caught your interest when you were in college. Talk about how your role model inspired you.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"My older cousin is currently working as a Pharmacy Technician while pursuing her doctor of pharmacy degree. When I was coming out of high school, she had so many good things to say about the field and that getting years of experience as a Pharmacy Tech is vital to eventually pursuing a career as a Pharmacist. I plan to pursue my doctorate someday as well."
Written by Heather Douglass
Answer Example
"The greatest role model in my life was my grandfather. Having owned a dairy farm for his entire working life, he taught me the value of hard work at a very young age. From when I was a young girl, I spent many days with him milking cows and tending to the other chores around the farm. Watching my grandmother and him go through positives and negatives in his business while he kept a very positive attitude has always been an inspiration to me in my work life."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"My mentor and pharmacist from my current place of employment is my role model. He started from the ground up, put himself through school working nights, and faced many challenges along the way."
Written by Krista Wenz on November 13th, 2022
Diversity
30. How do you feel about working with customers of diverse backgrounds?
Why the Interviewer Asks This Question
The pharmacy is a cultural melting pot. Each customer will be different in appearance, demeanor, and communication style. You also can't predict what type of day a customer experienced before they came to the counter. Let the interviewer know you embrace diversity and enjoy working with all customers.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"Having worked in customer service jobs through college, I have great experience working with customers from all backgrounds. I can keep a calm and collected mindset when dealing with customers that are angry, knowing full well that most customers in this mindset are experiencing things in life outside of our interaction."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I have no problem working with customers from all walks of life. I understand that everyone's different, and I can adapt easily to different personalities and communication styles."
Written by Heather Douglass
Experienced Example
"I don't change my work style or level of customer service because of a patient's background. My job is to be professional, educational, and personable to every customer I work with."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I like to work with people with different backgrounds, we live in a multicultural country, and I treat everyone the same, with respect and professionalism."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a perfect answer! It's to the point and showcases your people skills.
Education
31. When you reflect on your education, is there anything you would do differently?
Why the Interviewer Asks This Question
The best way to answer this question is to focus on what you did right. Talk about your accomplishments and how you were able to balance your workload. If there is something you would have done differently, explain what that was and why you would do it differently if given a chance.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"While being 100% happy with my decision to pursue a career as a Pharmacy Technician, I would've taken a few more credits so I could've finished a bit quicker. I wanted to take my time and not overload myself. I did so well that sometimes I kick myself for not taking on a bit more."
Written by Heather Douglass
Answer Example
"No. Looking back, I am proud of how much energy I put into my studies and work. I am grateful for where I ended up, and I made the right decision to pursue a career in the pharmacy field."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"When I look back on my career choice, I have no qualms with my choice or my education. This career has enabled me to leave work every day satisfied for being able to help customers that need my services."
Written by Krista Wenz on November 13th, 2022
Leadership
32. Give me an example of your leadership ability.
Why the Interviewer Asks This Question
Your leadership ability is a reflection of your initiative and collaboration with others, among several other qualities. Talk about a time you led a team to success, whether it was a sports team or a day in the pharmacy. Companies like to hire leaders because they are reliable and trustworthy. A good leader listens to their coworkers and their boss and communicates effectively. How have you embodied these qualities in the past?
Written by Heather Douglass
Entry Level Example
"During my high school years, I was a team captain for my volleyball and basketball teams. As a leader on these teams, I promoted teamwork among my peers and communicated the plays that we were running. These are skills that I will be able to bring to the workplace by being a team player and great communicator with the other members of my team."
Written by Heather Douglass
Answer Example
"In my current position, I am one of the lead techs for training new employees in our department. As part of my training with new techs, I walk them through the training on policies and procedures in the department, as well as the day-to-day duties we provide. I lead and train using great communication skills and leading by example."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"Having been in my current position for many years, I am now the lead tech when I work PM shifts when our manager is not at work. In this role, any procedural questions that need to be answered come to me. I enjoy this role as I have become well-versed in our processes and policies. I maintain a positive attitude at all times and lead by example with my team."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"As the lead tech, the other techs always come to me to ask me when they don't understand something since I am always the first one to know the new changes or go to further training. I like to share all I learn with others so we can all be on the same page."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your answer shows a great deal of teamwork but also the qualities of a true leader...mentorship and helpfulness, being the first to take additional training, etc. Nicely done!
Operational
33. What hours are you available?
Why the Interviewer Asks This Question
Be realistic with what you can take on, but above all, be flexible! Plan ahead by researching what the job entails and looking at your schedule for availability. If the job requires 40 hours a week, make sure that's something you can do. If you know they may need nights and weekends, see if you can clear your schedule to be flexible to work those times. You don't need to tell your employer everything on your schedule; just be clear on what you can offer.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"Coming out of schooling with no children, my schedule is quite flexible. If I can be given 24-hour advance notice, I can work any shift."
Written by Krista Wenz on November 13th, 2022
Answer Example
"In my current position, I work a rotating schedule that includes week-long stretches of both day and PM shifts and an every other weekend rotation. Having a family and active kids, I am open to any schedule just as long as I know my schedule ahead of time. Can you provide detail on how scheduling in the department works?"
Written by Krista Wenz on November 13th, 2022
Experienced Example
"Having worked in a large hospital setting for many years, I can work any shift. I enjoy working night shifts if I need to be scheduled there. Having grandchildren, I like the flexibility of knowing my shift ahead of time, but I can cover shifts on a moment's notice if needed."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I'm flexible to work anytime."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Short and sweet - and to the point :)
Performance Based
34. Give me an example of how you are dependable.
Why the Interviewer Asks This Question
A great way to prove that you can be relied upon is to be consistently on time. Set the standard by arriving at least a few minutes early before your interview. Map out the route and go the day before so that you know where it is and how long it will take. You could also talk about a time you followed through with something, even in the face of conflict. Consistency in your work shows you are dependable as well.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"My attendance record at the job I held through my schooling was perfect, even when school and family life was hectic. My mother instilled this trait in me when I was young, and I appreciate that she taught me this responsibility as a young man."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I do my best to show up to work 15 minutes early, just in case something comes up on my way there that might set me back. Traffic can be unpredictable, and it's important to me to be on time."
Written by Heather Douglass
Experienced Example
"I currently have a schedule that allows me to pull calls whenever needed with short notice. My flexibility comes in handy when someone calls in sick, and my current manager appreciates my ability to do this on a moment's notice."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"I'm flexible to go to work on my day off if my manager needs me. I can change my shifts, stay overtime when someone else calls in sick, and attend conference calls when the other person is not able."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
These are precise ways in which you are reliable. Wonderful answer!
Stress
35. Our pharmacy is fast-paced without much downtime. How well do you work under pressure?
Why the Interviewer Asks This Question
Focus on giving an example of working under pressure related to your role as a Pharmacy Technician. You might have had an angry customer who would not leave the pharmacy or were short-staffed on a busy day. Using the STAR method is an excellent way to formulate your response to this question. STAR stands for Situation, Task, Action, and Result. Briefly describe the situation, explain your role, the measures you took to solve the issues, and the outcome. The interviewer wants to hear that you can effectively work under pressure as a Pharmacy Technician.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"I work very well under pressure. I have not worked as a Pharmacy Technician before, but I was in the military for four years. I was exposed to large amounts of stressful situations while serving in Afghanistan. When faced with a stressful situation, I would let my training kick in. I find that remaining focused on the task at hand keeps my emotions from taking over, which allows me to stay calm while working in stressful environments."
Written by Krista Wenz on November 13th, 2022
Answer Example
" I work very well under pressure. As a full-time student with a full load, I am constantly under pressure to do my homework and complete multiple assignments. I have developed a system that prioritizes the most urgent assignments and tasks I need to complete to stay on track. I find that being organized and remaining focused on the task at hand keeps stress from taking over, which allows me to stay calm while working under pressure."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I work very well under pressure. I can always remain calm and professional when faced with stressful situations. I find the best thing to do when there is a lot of pressure at work is to stay organized. I create a list, prioritize the most urgent assignments, and delegate work where I can. If I stay focused and know exactly what needs to be done, work stressors do not affect me."
Written by Krista Wenz on November 13th, 2022
Stress
36. Tell me about a stressful time in your work life. How did you handle it?
Why the Interviewer Asks This Question
What tools do you use to manage stress? Tell the interviewer that you can handle working in a constantly changing environment. You will need to be able to handle demanding customers, manage relationships with coworkers and fill prescriptions. Give an example that demonstrates your ability to manage stress in your life.
Written by Heather Douglass
Entry Level Example
"While I was enrolled in school, I had a hard time juggling being a parent, student, and working part-time. I kept a detailed to-do list and asked for help from my family. I got past the stressful time and grew from it. Prioritizing was important, as was taking care of myself and giving time for plenty of rest and relaxation to clear my head."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I was studying for the Pharmacy Technician Board Exam while working full time and completing my externship. It was an extremely stressful time for me. I found that managing my time and prioritizing was the most helpful to make sure I could balance everything."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"Recently, I worked a PM shift where we had three techs scheduled to work, including myself. This was during peak flu season, and both my coworkers called in sick. Coming into the news from my supervisor that I'd be alone for the evening, I first sat down with the pharmacist on duty that evening to plan how we would handle our busy times. Weekday PM shifts get busy around 5:00 pm when people get off work. We formulated a plan, and the pharmacist was willing to help with some of the duties that a fellow tech would normally handle. By making a plan, a stressful evening turned into a successful one."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"A few months ago, we had a relief pharmacist from a different store working at my store. I was supposed to leave at 6 pm, but the two closing techs call out sick. It was a busy and a nonstop day, and the pharmacist couldn't stay by himself. I took another lunch before the morning people left, and I stayed until 9 pm. It was a busy day for us, but at the end of the day, we were proud of us having it under control."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's fantastic that you stayed late and did what you had to do for the good of your team. Very nice answer!
Teamwork
37. How do you work as part of a greater team? What role do you find yourself taking on in a team environment?
Why the Interviewer Asks This Question
Pharmacy Technicians work with a variety of people throughout their workday, and functioning in a larger team is extremely important. Depending on the setting that you may be working in, you may work with Pharmacists, Nurses, Physicians, or any other hospital, clinic, or retail staff. Your interviewer will be looking to hear that you are willing to do what it takes to help the greater good of the organization and that you are able to work with people from different walks of life and that work in different jobs.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"Teamwork is vital in any work environment and it is extremely important in a pharmacy setting. I will be dealing with powerful medications, and communication between myself, my fellow technicians, and the pharmacists is something I will take great pride in. During my schooling, I worked for a large retail establishment, where I quickly became a leader in my department. In that role, I was tasked with leading pre-shift meetings and helping train new staff, and I loved being in a leadership role."
Written by Krista Wenz on November 13th, 2022
Answer Example
"The team-based atmosphere at my current job is very inspiring and makes work both productive and fun. I work closely with our Pharmacists and am able to take direction from them on a daily basis while also being able to discuss issues with them. My fellow techs and I are a great team together, and we bounce ideas off of each other and help each other out whenever needed. In this team environment, I am definitely a leader among my technicians."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"Throughout my career, I've thrived on the fact that I got to work as part of a greater team in a patient care setting. In my current role in a hospital setting, I love that I get to work with providers, nurses, and fellow pharmacy staff. Among my colleagues, I am a natural leader due to my experience in the field. I am on our interviewing team and also help to train new staff when they start in our pharmacy. I am also a great communicator with all members of the team that I work with."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"As the pharmacy tech with more experience, I have the lead role, I train new techs and help them when they have questions. I am also in charge of calling Dr's offices to verify prescriptions or ask them to finish the pa forms I start for them."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It sounds as though you have a great amount of experience taking the lead, naturally. Very nice answer!
Technical
38. What pharmacy software do you have experience working on?
Why the Interviewer Asks This Question
With the advent of the computer in the workplace, Pharmacy Technicians have had to become more proficient in different types of systems to effectively perform their job duties. Your interviewer will be looking for the systems that you have familiarity working on. While there are no right or wrong answers to this question, be sure to reiterate that you can work on a computer and learn new systems with ease.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"Being new to the field, I have yet to gain direct experience working on pharmacy-specific software. However, I am proficient in all computer programs and have excellent typing skills. I have experience working in a retail inventory system, and these skills will transfer great in learning a pharmacy-specific system."
Written by Krista Wenz on November 13th, 2022
Answer Example
"I currently work on a pharmacy management system called Liberty. This system is great because it manages patients, inventory, and tasks all in one system. I've been working on this system for almost 10 years and find myself very proficient. I see no issue in being able to learn any new systems if required."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I currently work on a system called Winpharm. With minimal training when we took on the system a few years ago, I can now use it to the best of my abilities. It allows me to efficiently manage customers promptly and greatly benefits them with automatic refill processing and communications via text or email."
Written by Krista Wenz on November 13th, 2022
Tough
39. What would you do if you suspect a customer is a drug seeker?
Why the Interviewer Asks This Question
With the rise of abuse of opiates and painkillers, pharmacies have seen a dramatic increase in people coming in with fraudulent prescriptions. If possible, let the interviewer know of any protocols that you've worked under if these situations were to arise. If you have a specific example of a time when you encountered a drug-seeking customer, let your interviewer know how you handled that situation.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"If I suspected that a customer is looking for medication outside of the scope of a legit prescription, I would immediately speak to the pharmacist on duty. It is their responsibility to either fill or deny a prescription based on their knowledge and best judgment."
Written by Krista Wenz on November 13th, 2022
Answer Example
"With my current employer, we've been trained to spot potentially fraudulent prescriptions and behaviors of people looking for drugs. If we ever suspect this is the case, we have a specific protocol in place where we inform the pharmacist right away to handle the customer. Just recently, a man came in with a prescription from two states away that didn't look right. When I informed him I needed to grab the pharmacist, he became very angry and shouted profanities in front of other customers. The pharmacist quickly told him we wouldn't fill the prescription, and he was asked to leave. Luckily, he did without incident."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"Having attended a continuing ed course on drug-seeking behavior, I consider myself very proficient in recognizing this type of behavior in an individual as well as being able to spot a fishy prescription. With my current employer, our policy is to notify the lead pharmacist on duty if I suspect fraudulent activity from a customer. The pharmacist then speaks directly with the person, reviews their prescription, and contacts any necessary parties to determine the validity of the prescription."
Written by Krista Wenz on November 13th, 2022
User-Submitted Answer
"After working in the pharmacy for almost ten years, I learned to recognize drug seekers. After I suspect that, I let my pharmacist know so he can call the Dr's office and verify the prescription. As our policy said, let the patient know we have to verify the prescription."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Excellent! Your plan shows professionalism and care. Well done.
Tough
40. Describe a time when you had your ethics tested.
Why the Interviewer Asks This Question
As a Pharmacy Technician, you may sometimes be asked to do unethical things. The interviewer asks this question to see that you are honest and have integrity. The interviewer wants to hear that you have morals and can be trusted if hired.
Focus on providing an example of when you had your ethics tested as a Pharmacy Technician. If you are new to this field, use an example from a previous job or while attending school. Some examples could be witnessing someone cheat or steal something.
Written by Krista Wenz on November 13th, 2022
Entry Level Example
"I had my ethics tested while working at a retail store. I saw an employee put some items in her purse without paying for them and then leave on her break. I went to the break room to ask if she would like me to ring the items up, and she told me she didn't know what I was talking about and to mind my own business. I cannot tolerate people who lie and steal, so I told my supervisor about the incident. They replayed the surveillance cameras and saw I was telling the truth. After that, she was fired, and I received a promotion to Assistant Manager."
Written by Krista Wenz on November 13th, 2022
Answer Example
"Last month, I had a customer who had a suspicious-looking prescription. I told her that I would need to get the Pharmacist to speak with her, and she offered me $50 to take care of the prescription without involving the Pharmacist. I politely told her that was unethical and illegal and I would not take her money. As I went to get the Pharmacist, the customer left the pharmacy and never returned."
Written by Krista Wenz on November 13th, 2022
Experienced Example
"I had my ethics tested at my last job. I was in charge of the narcotics on the floor, and a coworker asked me to do something illegal. I told them that I would not participate in illegal activity and told them they had asked the wrong person to help them. I reported them to my immediate supervisor, who told me they were under investigation for something similar. I will not tolerate illegal or unethical activity, as I am an honest person who does everything by the book."
Written by Krista Wenz on November 13th, 2022