MockQuestions

Sutter Health Corporation Interview Questions

To help you prepare for a Sutter Health Corporation job interview, here are 31 interview questions and answer examples.

Sutter Health Corporation was written by and updated on July 16th, 2022. Learn more here.

Question 1 of 31

43% of Sutter Health's workforce is ethnically diverse. Talk about a time you had to work among a diverse workforce or a diverse patient base. What adjustments did you have to make to your style?

Why the Interviewer Asks This Question

Sutter Health practices among a highly diverse population base, and 43% of the employees at the organization are ethnically diverse. For employees to thrive with Sutter, they must be able to work with a culturally and ethnically diverse group of people, and your interviewer will be looking to hear your ability to do this. Talk about how you value diversity and how it impacts how you interact with others in a positive light.

Written by Krista Wenz on July 16th, 2022

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31 Sutter Health Corporation Interview Questions & Answers

  • 1. 43% of Sutter Health's workforce is ethnically diverse. Talk about a time you had to work among a diverse workforce or a diverse patient base. What adjustments did you have to make to your style?

      Why the Interviewer Asks This Question

      Sutter Health practices among a highly diverse population base, and 43% of the employees at the organization are ethnically diverse. For employees to thrive with Sutter, they must be able to work with a culturally and ethnically diverse group of people, and your interviewer will be looking to hear your ability to do this. Talk about how you value diversity and how it impacts how you interact with others in a positive light.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      There are two parts to this question. Focus on discussing when you have worked with a diverse patient population or workforce. Then, describe if you had to make any adjustments to your style or treat everyone the same.

      Written by Krista Wenz on July 16th, 2022

      1st Answer Example

      "The current department I work in is very culturally diverse, and I find working closely with my entire team to be stimulating and educational. We all come from different backgrounds, and our diversity brings many new and fresh ideas to our daily work. I truly appreciate this. From my own personal standpoint, I don't have to make any adjustments to my style as I treat all people with respect and openness."

      Written by Krista Wenz on July 16th, 2022

      2nd Answer Example

      "During my clinical rotations, I made it a point to experience working in an LGBTQ clinic setting, and I wouldn't trade that experience for anything in the world. The experience opened my eyes and my ability to work with people with a completely different background and mindset than me. My biggest lesson was that even though people may be different on the outside, we are all the same on the inside, and all deserve the greatest healthcare possible. I did not need to adjust my style as I treat everyone with dignity and respect. Moving forward, I would love to provide this same compassionate care to this population with Sutter Health."

      Written by Krista Wenz on July 16th, 2022

  • 2. Sutter Health Corporation was initially looking for someone with 5 years of experience in a similar role. Considering you have just 2 years of experience, what salary range do you expect?

      Why the Interviewer Asks This Question

      The interviewer wants to hear if you would be willing to accept this position at a lower range than they would offer someone with five years of experience. Tell the interviewer what salary range you would expect to receive if offered the position.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Review the job description and see what salary range is listed. Then, focus on explaining what range you are looking for based on your years of experience.

      Written by Krista Wenz on July 16th, 2022

      1st Answer Example

      "I would be happy to earn my way to the top compensation level if required. I assure you that, despite my being shy of experience by a couple of years, I am a top performer, and you would not be disappointed in my performance if hired."

      Written by Krista Wenz on July 16th, 2022

      2nd Answer Example

      "I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I look forward to proving my worth to Sutter Health in hopes of being considered for the median salary for the role."

      Written by Krista Wenz on July 16th, 2022

  • 3. Do you think it is possible to be a good team member, yet disagree with the leader?

      Why the Interviewer Asks This Question

      The interviewer wants to know that you can be diplomatic in the workplace, even when you may disagree with your leader. Show the interviewer that you can be a good team member yet disagree with the leader occasionally. Explain that you believe everyone is entitled to their own professional opinion yet capable of maintaining respect for each other simultaneously.

      Show that even if you disagree with the final decision they make, you support the direction the team is heading.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      If you want to be considered for the position, you want to say that you can be a good team player even when you disagree with your leader. The interviewer wants to see that you can act professionally and diplomatically in the workplace even if there is a disagreement.

      Written by Krista Wenz on July 16th, 2022

      1st Answer Example

      "I think it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."

      Written by Krista Wenz on July 16th, 2022

      2nd Answer Example

      "I believe that being a good team member is more about attitude than compatibility. You do not need to agree with everyone 100% of the time to be effective in your job."

      Written by Krista Wenz on July 16th, 2022

      User-Submitted Answer

      "I believe everyone has their own professional opinion, and if there is a disagreement, I can come to terms with the leader with it and still treat them with respect but have a different opinion. Even if I disagree with the final decision I will still support the direction the team is heading."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Great! I have reworded this slightly to make it more concise.

      "I believe everyone has their own professional opinions, and I respect this fact. If I disagree with a leader, I still treat them and their decisions with respect since it's my responsibility to support my leadership team."

  • 4. To help lower healthcare costs for patients, Sutter Health expects employees to use resources wisely. What are some ways that you use resources efficiently and wisely to help reduce costs for your organization and patients?

      Why the Interviewer Asks This Question

      With the need for patients to reduce their healthcare costs coupled with organizations working under tight budgets, the need to work efficiently with resources on the job is of utmost importance at Sutter Health. Your interviewer will be looking to get the sense that you have fiscal responsibility in mind when using your time and company resources. Give a specific example of how you are smart with equipment, supplies, or your time to express this.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      The interviewer wants to see that you are creative with your resources and conscientious of how expensive healthcare can be. Describe specific ways you help the company and your patients to save money.

      Written by Krista Wenz on July 16th, 2022

      User-Submitted Answer

      "I think that is incredibly important to be conscious of all the materials you need so that you are not costing patients more than they need to pay. One of the easiest ways to do this is make a list of supplies that you need for each procedure that you complete with a patient so that you are sure that you are not grabbing unnecessary items. I think also knowing all the resources in the hospital that you can teach patients about and their family members will help with making sure cost has not risen."

      Written by an Anonymous User

      Lauren McCabe

      Our Professional Interview Coach
      Lauren McCabe Reviewed the Above Answer

      Great response. You are demonstrating conscientiousness and organization to work effectively and efficiently. I assisted with grammatical edits, as well as minor supplemental language to deepen you response.

      "Being mindful, conscientious, and organized are three core values and ethics I uphold in the workplace. It is extremely important to be aware of the amount of materials you are using for each patient. The easiest way I stay organized and conscientious, is to make a list of supplies needed for each procedure to reduce grabbing items unnecessarily. I also become a resource for each patient and inform them of in-house prevention resources that could be helpful to serve patients best."

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  • 5. Sutter Health prides itself on reinvesting resources back into their communities. Why do you feel it is important for a healthcare organization to be involved in and invest resources into their communities?

      Why the Interviewer Asks This Question

      Employees of Sutter Health need to have a much bigger picture in mind when thinking of delivering healthcare to patients. Your interviewer will be looking to see that you understand that a community's overall health can significantly impact the population as a whole. No one has a more significant impact on the community's overall health than the healthcare organizations, their providers, and their employees. Speak from a big picture point of view and talk about any things you have been a part of that helped give back to the community.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      You want to assure the interviewer that you agree with their vision and core values. When you agree that it is essential to invest in and give back to the community, it shows you are a compassionate and thoughtful person.

      Written by Krista Wenz on July 16th, 2022

      User-Submitted Answer

      "I think the best way to care for those that come into the hospital is by first caring for them outside of the hospital in the community. Trying to do preventative care will, in turn, lower the amount of individuals that have to come into the hospital. Personally, I have been volunteering for a couple of years at the Table, an organization that gives homeless individuals a meal a day. When I go once a month with my group, we try to provide them with a balanced meal that will be able to give them the proper nutrients for the day."

      Written by an Anonymous User

      Lauren McCabe

      Our Professional Interview Coach
      Lauren McCabe Reviewed the Above Answer

      Great response. You are providing unique information about yourself that will help you stand out from other candidates. I added some language to make the response inclusive of healthcare and public health- see below.

      "Public Health should be a priority and core value for all healthcare organizations. Prevention in the community will reduce the number of hospitalizations. Healthier lifestyles and everyday living will enhance the community surrounding our facility. I am a volunteer for a local nonprofit, The Table, which provides the homeless population with one meal per day. Every month, I assist the group in providing a balanced meal to promote a day's worth of proper nutrients. It is steps and measures like this that can make our community healthier."

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  • 6. Rate your problem solving skills from 1-10. How do you justify your rating?

      Why the Interviewer Asks This Question

      The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, you must remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      After rating your problem-solving skills, give examples of how you approach a problem. It helps show the interviewer that you realize solving problems is a process. It also shows the interviewer that you have critical thinking skills, which are highly desirable skills to possess as a healthcare professional.

      Written by Krista Wenz on July 16th, 2022

      User-Submitted Answer

      "I would rate my skills at a 7/10, as I feel like I am very efficient in solving problems, I think with experience this will only continue to grow. I rate them at a seven because of my ability to stay calm and time-efficient under pressure. In a stressful situation, it is not only important to solve the problem the fastest as possible but to also be efficient and conscientious of the results and to always keep the patients' best interest in mind."

      Written by an Anonymous User

      Lauren McCabe

      Our Professional Interview Coach
      Lauren McCabe Reviewed the Above Answer

      Very solid response! I supplemented your response a bit to provide more depth and perspective to help you stand out. I want to demonstrate mastery to the interviewer.

      "I rate my problem-solving skills a 7 of 10. I consider myself a responsive and resourceful person, so when met with a challenging issue, I become proactive versus reactive. I have an innate ability to remain calm during times of pressure, and hone in on a Best Practice versus the easiest or fastest avenue to solve a problem. I work efficiently, conscientiously, and always keep the patients' best interest in mind."

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  • 7. 33% of Sutter Health's patients speak another language than English. Are you fluent in any languages other than English? Have you worked with patients that aren't fluent in English or have English as a second language?

      Why the Interviewer Asks This Question

      If you are fluent or even have some experience speaking a foreign language, be sure to let your interviewer know this. If
      you don't speak another language, be open and honest with your interviewer while keeping the door open to learning the basics of a new language or working with a translator. Feel free to ask questions during the interview to gain familiarity with the most common patients.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      If you speak another language, describe your fluency level. If you do not speak another language, show the interviewer you are open and willing to learn a specific language if needed for the position.

      Written by Krista Wenz on July 16th, 2022

      User-Submitted Answer

      "I am not fluent in any other languages, but have had the opportunity to work in a very diverse setting that allowed me to communicate with someone who did not speak any English or very little. I have used both a video translator, an in-person translator, and someone over the phone. I think that when working with someone who speaks another language than myself it is important to still speak to them and not to the translator."

      Written by an Anonymous User

      Lauren McCabe

      Our Professional Interview Coach
      Lauren McCabe Reviewed the Above Answer

      Great! You have had experience working with interpreters, and know a standard a care that is preferred. I made very minor edits.

      "Although I am not fluent in languages outside of English, I have had extensive experience working with a diverse clientele. I have had the opportunity to use a video translator, an in-person interpreter, and translation services over the phone. My standard of care does not waiver if an interpreter is used; I always speak directly to the patient (versus the interpreter) to build trust and rapport."

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  • 8. What type of work environment do you dislike working in?

      Why the Interviewer Asks This Question

      The interviewer wants to know if you are flexible in your ability to work in most environments. They also want to see if you have experienced a position where the atmosphere wasn't conducive to your productivity. Be sure to know the situation offered in this position before the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      When you are asked a question that has a negative answer, you always want to turn it into a positive. Briefly describe the work environment you dislike working in. Then, spend more time explaining the positive work environment you enjoy.

      Written by Krista Wenz on July 16th, 2022

      User-Submitted Answer

      "I can work in most work environments but am challenged when I have to work somewhere where the overall attitude is poor, or negative. I feel that even with trying your best this is something that can be spread throughout an entire team if carried on for a long period of time."

      Written by an Anonymous User

      Lauren McCabe

      Our Professional Interview Coach
      Lauren McCabe Reviewed the Above Answer

      I like your honest, candid response. I added language around employee retention and your desire to settle into a position for a prolonged period of time.

      "I am flexible in working in most work environments, but the most challenging atmosphere is a negative one. Negative attitudes and poor communication can spread like wildfire, impacting all employees and their patients. I am seeking an opportunity to plant roots and build a long-lasting career for a positive organization. I have a charismatic disposition, and I want to enhance a pleasant work environment."

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  • 9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

      Why the Interviewer Asks This Question

      Employers expect employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! List several ways you receive your industry knowledge and stay on top of trends. Tell the interviewer about those daily email updates you receive from professional organizations, conferences you attend, and seminars you have taken.

      Lastly, asking the interviewer what resources they refer to for industry trends is a great idea. That question can start up a great conversation, and you may learn a thing or two.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Focus on providing several ways you stay current in your field. There is a lot of information out there, and the interviewer wants to hear that you take advantage of that information to keep up-to-date on changes in the healthcare industry. When a candidate uses their personal time to stay informed of changes, it shows the interviewer you are dedicated to your field.

      Written by Krista Wenz on July 16th, 2022

      User-Submitted Answer

      "I try to learn something new everyday. To continue my knowledge of oncology, I am a member of the ONS and attend the monthly meetings to hear from different reps about a new treatment or medication."

      Written by an Anonymous User

      Lauren McCabe

      Our Professional Interview Coach
      Lauren McCabe Reviewed the Above Answer

      It is very positive that you already have a means of remaining up-to-date with field trends. I assisted with very minor edits.

      "I consider myself a lifelong learner and seek to learn new information and broaden my skillset every day. I am a member of the ONS to remain up-to-date with current oncology treatments and medications. I make it a point to attend ONS meetings monthly."

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  • 10. Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?

      Why the Interviewer Asks This Question

      The interviewer wants to hear how you handle adversity and conflict in the workplace. They want to hear of a time when it was challenging to work with someone and how you handled the situation professionally.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Show the interviewer that you work well with most personalities even though you recognize some folks who are pretty difficult to please. Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and their relationship with you. Avoid speaking poorly of anyone, and be sure to end your response on a positive note.

      Written by Krista Wenz on July 16th, 2022

      User-Submitted Answer

      "In school, I had a group project where one of the members did not do their part. This was frustrating but always a great lesson about working with a team. Not every team member is going to want to complete their part, so it up to the other team members to pull together and not dwell over what was not done."

      Written by an Anonymous User

      Lauren McCabe

      Our Professional Interview Coach
      Lauren McCabe Reviewed the Above Answer

      Great example. I supplemented your response to include general lessons you learned and transferrable qualities that a hiring manager or interviewer may be interested to know about you.

      "In school, I was once faced with a team member who did not fulfill their tasks for a group project. Although it was a frustrating experience, it helps me learn a great deal about group dynamics, work styles, and communication. I learned that not everyone would have as much organization or diligence, and it is up to the rest of the team to work together and ensure a finished and polished outcome. I can step in as a leader when necessary, due to my analytical approach to problem-solving. And, I can also step back and handle pieces of a larger initiative."

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  • 11. Do you feel it is important that a healthcare organization be involved in the greater community? What are ways you've seen this happen during your time in the field?

      Why the Interviewer Asks This Question

      Sutter Health has implemented a Community Benefit program that caters to the needs of those in poverty, responds to public health needs, and provides education/research to improve community health. Because of this, they are looking to hire people that buy into the notion that communities can benefit from the extra effort provided by the organization. Speak to your interviewer about the importance of community involvement and discuss any programs or initiatives you've been a part of during your time in the healthcare industry.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      If you have worked in the healthcare industry, you have undoubtedly seen organizations that are involved with working with the community. If you are new to the field, explain why you agree that healthcare organizations should be involved in helping the community improve their health.

      Written by Krista Wenz on July 16th, 2022

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  • 12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

      Why the Interviewer Asks This Question

      There are many facets of health care. If you could choose any area of healthcare to specialize in, talk about which you would choose and why. The interviewer wants to see if you are interested in a different specialty area to see where your interests lie. Be sure to tie your answer into one of the specialty services offered at Sutter Health.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Many companies like to hire within to save money and time on interviewing, hiring, and training new employees. The interviewer wants to see if you are interested in another specialty area in case a job opens up, and Sutter Health could offer you that position.

      Written by Krista Wenz on July 16th, 2022

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  • 13. When do you feel the most amount of stress in your career?

      Why the Interviewer Asks This Question

      Stress is often a daily experience working in the healthcare industry. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (i.e., a healthcare professional should not find the sight of blood to be the most stressful part of the job).

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      First, briefly discuss what brings you the most stress in your given profession. Then, spend more time talking about how you combat stress and do not let it interfere with your ability to perform your job.

      Written by Krista Wenz on July 16th, 2022

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  • 14. Sutter Health partners with community programs to give access to social services to their patients. Have you ever worked with outside programs to provide resources to a patient? How did this help them?

      Why the Interviewer Asks This Question

      Outside of a clinic or hospital setting, patients may require access to resources to help them heal or get their health back on the right track. Sutter Health prides itself on partnering with external community resources and programs to help their patients in this manner. For this question, give a specific example of a time you saw this at work for a patient and talk about what role you played and how it helped your patient.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      This is another two-part question, and the interviewer wants to hear answers to both of their questions. Describe your experience working with outside programs and how they helped your patient.

      Written by Krista Wenz on July 16th, 2022

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  • 15. Sutter Health supports a healthy work/life balance for all employees. How do you balance your personal and professional life?

      Why the Interviewer Asks This Question

      Maintaining a healthy work/life balance is essential to prevent burnout. Talk to the interviewer about how you keep that appropriate balance for yourself.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      The interviewer wants to hear that you have ways to destress when away from work. Stress can cause many health issues and lead to job burnout. Describe what activities you enjoy participating in on your days off so the interviewer can see that you have found a healthy balance and return to work energized.

      Written by Krista Wenz on July 16th, 2022

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  • 16. We at Sutter Health believes that the power of combined efforts exceeds what an individual can accomplish. Talk about a time you were part of a team effort that had a great impact on the organization or a patient. What role did you play on the team?

      Why the Interviewer Asks This Question

      The power of a team versus an individual effort is highly valued at Sutter Health, and the proper care of a patient often depends on a team effort. Your interviewer will be looking to hear that you are a team player willing to work with any level of the organization and are eager to use your expertise to help a team effort. Talk about a specific time you worked as part of a team and the role you played in providing outstanding care to a patient.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Many healthcare training programs team up students to learn how to work in a team environment. If you are new to the industry, use an example from your training program. If you have been in the healthcare industry for a while, use a workplace example.

      Written by Krista Wenz on July 16th, 2022

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  • 17. Sutter Health believes in treating those that they service with concern, kindness, and respect. How do you treat others in the workplace with concern, kindness and respect? Why is this important?

      Why the Interviewer Asks This Question

      Compassion is a necessary trait that any effective healthcare professional needs. Talk about how you treat your coworkers and patients with kindness and respect and what impact your actions have on them. Your interviewer will be looking to get a sense that you have a strong sense of compassion, as Sutter Health requires.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      There are several parts to this question. Be sure you answer both parts, describing how you treat others with respect and kindness and why that is important in the healthcare industry.

      Written by Krista Wenz on July 16th, 2022

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  • 18. How would your former supervisor describe your personality?

      Why the Interviewer Asks This Question

      Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. Your example could include buzzwords such as extroverted, energetic, and confident. Be sure your answer is accurate, as the interviewer will contact your former supervisor for a reference.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Review the job description before your interview to see the keywords Sutter Health used to describe their ideal candidate. Then, use one of those keywords in your response. For example, if the job description says they are looking for an energetic, compassionate, and empathetic healthcare professional, you would choose one of those keywords that best describes your personality.

      Written by Krista Wenz on July 16th, 2022

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  • 19. When have you shown a willingness to learn a new method or new approach to solving a problem?

      Why the Interviewer Asks This Question

      Being flexible and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example, but spend more time highlighting the resolution rather than the problem.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Think of something you have had to learn differently than you were previously taught or a new software such as electronic medical records. Describe how you adjusted to the change and were not resistant to learning something new.

      Written by Krista Wenz on July 16th, 2022

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  • 20. Have you personally witnessed the effects of the nationwide drug epidemic in the healthcare field? What are your views on treating patients with drug addiction issues?

      Why the Interviewer Asks This Question

      Heroin, methamphetamine, fentanyl, oxycodone, and other legal and illegal painkillers have become a nationwide epidemic, and this is also the case in northern California. The interviewer wants to hear about your experience working with addiction patients in the healthcare setting. Maybe you have personal experiences with friends or family that you are also comfortable sharing. Give your thoughts on the epidemic and the role that you can play in helping people that have addiction issues.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Since this is a two-part question, you want to focus on answering both parts. First, describe if you have witnessed the effects of the nationwide drug epidemic, and then talk about your views on treating addiction patients. As a healthcare professional, you want to avoid sounding biased toward a specific group of people.

      Written by Krista Wenz on July 16th, 2022

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  • 21. At Sutter Health, we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

      Why the Interviewer Asks This Question

      Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. Describe how this role with Sutter Health fits your 3-5 year plans.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      When you describe your short to long-term professional goals, it shows the interviewer that you are motivated and inspired to succeed in your profession. If you are new to this industry, your 3-5 year goal might be to gain experience and attend industry conferences to learn all you can. If you have been in the industry for a while, you may have plans to return to school and obtain a higher degree. Whatever your goals are, you want to assure the interviewer they include Sutter Health.

      Written by Krista Wenz on July 16th, 2022

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  • 22. Sutter Health values innovation in the workplace. Discuss a time you implemented a new, innovative work process or procedure that benefited the greater good of the company or patients.

      Why the Interviewer Asks This Question

      In the ever-changing landscape of the healthcare industry, finding new and innovative ways of providing care to patients helps save lives and money. Sutter Health holds innovation in the workplace as a core value, and your interviewer will be looking to hear you seek ways to provide better value and innovation to your patients. Innovation can come in the form of technology, improved processes, or a new way of thinking. So, you want to be creative in your response.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Think of a process or procedure you suggested or implemented that benefitted the company you worked for or patient care. Perhaps you discovered a new scheduling software that saved the company money and increased the workflow. Or, maybe you developed a training manual for new employees that decreased the amount of training they need in a specific area.

      Written by Krista Wenz on July 16th, 2022

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  • 23. Many people say that a career in healthcare is a 'thankless job'. What keeps you motivated to do your job if you are not receiving gratitude for your work?

      Why the Interviewer Asks This Question

      Talk to the interviewer about how you have stayed motivated in the past. The interviewer wants to know how you stay motivated on even the most challenging days. It may be the smiles you get from your patients, the slight nod or hug from family members, or the camaraderie you share with your coworkers.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Most healthcare professionals get into this line of work to help others. For that reason, most do not expect a thank you in return. Describe what keeps you inspired and motivated to go to work every day, even when there are no 'thanks' in return.

      Written by Krista Wenz on July 16th, 2022

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  • 24. What is your familiarity in working with patients on government-funded healthcare coverage?

      Why the Interviewer Asks This Question

      Sutter Health provides care for more low-income patients in northern California than any of its competitors. Many of these patients are on the Medi-Cal program for low-income people. For your answer, talk about the fact that the care you provide for people is unbiased and that you treat all patients equally. Financial and insurance information should have no bounds on the care provided to individuals until it comes time for the patient to make decisions on care plans regarding their coverage. If you have familiarity working with government-funded healthcare programs, make sure to talk about the programs and the patients you saw under the program.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      The interviewer mainly wants to know about your experience working with lower-income patients. Unless you are interviewing for a position in billing, the interviewer isn't as concerned with what you know about government-funded healthcare but about how you interact with and treat patients with government-funded healthcare.

      Written by Krista Wenz on July 16th, 2022

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  • 25. This position requires strong organizational skills and attention to detail. How do you ensure your workday is organized and highly accurate?

      Why the Interviewer Asks This Question

      The success of the healthcare industry thrives on the accuracy of information and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, highlight that you successfully organize your day while ensuring your work is highly accurate.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Focus on describing your organizational methods and how you stay on track during busy shifts. Let the interviewer know that you take documentation seriously and let them know how you make sure your work is detailed and accurate.

      Written by Krista Wenz on July 16th, 2022

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  • 26. Sutter Health requires a criminal background check and drug test that must be passed before we can offer you employment. Do you consent to these requirements?

      Why the Interviewer Asks This Question

      Working in the healthcare industry means you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check and drug test. If you have a criminal record or drug issue, you must disclose this.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      You will not be offered the job if you have a criminal background or substance abuse problem. You will need to find another line of work if you have either of these. If you have no criminal background or drug problem, assure the interviewer that you will have no trouble meeting their requirements.

      Written by Krista Wenz on July 16th, 2022

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  • 27. Do you have any volunteer experience with your local community? If so, why was your volunteer experience important?

      Why the Interviewer Asks This Question

      Sutter Health values giving back to the community and helping those less fortunate or in need. Talk about any volunteer experience that you have and give reasons why volunteering was important to you. Your interviewer will be listening for a personal touch on how giving back to your community impacts you personally.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      If you have volunteer experience, focus on describing who you volunteer for and why you chose that particular area to volunteer. If you do not have volunteer experience, explain why you have not had a chance to do so and how you are excited to find an organization to work with.

      Written by Krista Wenz on July 16th, 2022

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  • 28. Talk about a time you went above your normal duties to exceed a patient's or coworker's expectations. What prompted you to take action and what was the outcome?

      Why the Interviewer Asks This Question

      Sutter Health holds patient care excellence and quality as one of its core values and looks to exceed customer expectations by delivering premier quality and safety to them. In the 'needs of the patient comes first' attitude, talk about how you went above and beyond the call of duty to do what was right for a particular patient. Set the situation up by describing the patient's issue, then describe your action and a positive outcome for the patient.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Focus on providing an extraordinary example when you have gone above and beyond for a patient. Most healthcare professionals do amazing things for their patients daily, but the interviewer wants to hear of a truly remarkable situation.

      Written by Krista Wenz on July 16th, 2022

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  • 29. I see that you have the qualifications we are looking for in a candidate. Can you please tell me a little more about your education and training that makes you qualified for this role?

      Why the Interviewer Asks This Question

      Take a few minutes to walk the interviewer through your formal post-secondary education and any internships and on-the-job training. Talk about the most positive experiences from your training and how it qualifies you to work in this position.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Focus on describing where you went to school, your degree, and your certifications and licenses. If the job description mentions that CPR, PALS, ACLS, or other certifications are required, be sure to mention that in your response.

      Written by Krista Wenz on July 16th, 2022

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  • 30. This can be an emotionally charged career. How do you keep your emotions from interfering with your job?

      Why the Interviewer Asks This Question

      The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever interfered with your ability to perform your job.

      Remember that almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:

      - Expressive
      - Communicative
      - Open
      - Unreserved
      - Warm-Hearted

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      To be considered for the position, you want to avoid saying that your emotions interfere with your work. Instead, describe how you can remain calm and professional when faced with an emotionally challenging shift.

      Written by Krista Wenz on July 16th, 2022

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  • 31. At Sutter Health, we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?

      Why the Interviewer Asks This Question

      Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Sutter Health as long as possible.

      Written by Krista Wenz on July 16th, 2022

      Focus Your Answer On

      Sutter Health invests a lot of time and money into hiring and training its employees. The interviewer wants to know that if hired, you plan on being with Sutter Health for the long term. Describe where you see yourself in the future, assuring the interviewer your goals are to spend your career with their organization.

      Written by Krista Wenz on July 16th, 2022

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