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Sunnybrook Health Sciences Centre Interview
Questions

31 Questions and Answers by Ryan Brunner

Published November 21st, 2018 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 31
We are firm believers that healthcare excellence can be achieved through strengthening the engagement of our patients. What does this mean to you in your job?
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How to Answer
Today, organizations are coming up with unique and creative ways to involve patients in their healthcare choices and direction and Sunnybrook has made this a part of their excellence value in patient care. Let your interviewer know that you are a firm believer that a patient that is involved and engaged in their own care have better results because of their buy-in into the process. If you have experience working with unique engagement tools like social media, telehealth tools or patient satisfaction surveys, talk about how these have bettered patient care by involving patients in their own care. If you haven't worked directly with these things, at least talk about their importance in today's healthcare landscape.
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Top 30 Sunnybrook Health Sciences Centre Interview Questions with Full Content
1.
We are firm believers that healthcare excellence can be achieved through strengthening the engagement of our patients. What does this mean to you in your job?
Today, organizations are coming up with unique and creative ways to involve patients in their healthcare choices and direction and Sunnybrook has made this a part of their excellence value in patient care. Let your interviewer know that you are a firm believer that a patient that is involved and engaged in their own care have better results because of their buy-in into the process. If you have experience working with unique engagement tools like social media, telehealth tools or patient satisfaction surveys, talk about how these have bettered patient care by involving patients in their own care. If you haven't worked directly with these things, at least talk about their importance in today's healthcare landscape.

Ryan's Answer #1
"As a scheduler in the primary care setting, we saw a significant decrease in our patient no-show rate when we implemented a system that allowed patients to enroll in text and/or email reminders for their appointments. I've had several patients tell me that the reminders a week and one day prior to appointments helped trigger them to make the appointment. For our scheduling staff, this allowed more time for us to focus on future appointment scheduling and greatly increased the productivity of the providers in our clinic. The simple system was a win-win for all involved."
Ryan's Answer #2
"Honestly, I can't tell you how many patients that I've had compliment and praise the website and mobile app that my current employer revamped last year to help with patient engagement. For patients in our Ortho clinic, I consistently refer them to our department website for educational resources following surgeries and procedures for exercises and rehab programs they can do in their own home. Many patients have thanked me for this resource as opposed to the old handouts we would give in the clinic that would most often get lost or thrown away after one week. Many patients have also complimented our online patient portal where they can make appointments, see lab results and imaging results and update their personal record with ease. All of these enhancements have allowed me to focus more on 1:1 care in our clinic."
2.
What importance do volunteers play in the clinic and hospital setting? Have you had the opportunity to work with volunteers in your career?
Like many other large healthcare organization, Sunnybrook brings on many volunteers to help around the hospital and clinic settings. Volunteers at hospitals help greet patients, walk them to appointments, transport patients and assisting with patients on inpatient units. These volunteers can range from being young, aspiring future healthcare workers to elderly, retired people looking to stay busy. Talk about any great experiences you have working with volunteers and explain why you feel they are important in the healthcare setting.

Ryan's Answer #1
"The volunteer at my current employer are all very inspiring to me because they are donating their time, free of charge to the organization, to come in and help brighten a patients day. On our unit, we utilize volunteers to help with patient discharges. They come to meet the patient and family in the room, help load up personal belongings on a cart and help them bring it to their vehicle. The volunteers all come with a smile on their face and a positive attitude to greet each patient and their family. I'd love to hear about how this position would interact with volunteers around the hospital."
Ryan's Answer #2
"I really appreciate you asking this question because I have a great example of a volunteer that helps bring joy to patients at our facility every day. Over the years with my current employer, I've gotten to know Reggie very well. He comes to the main lobby of our hospital two days per week and plays the grand piano in the lobby between 10:00 am and 1:00 pm and I know the patients love him. He has the ability to play just about any song upon request and he'll often invite onlookers to sing along with what he plays. He really has become sort of an icon in our hospital and he truly believes in the healing power of music."
3.
Do you think it is possible to be a good team member, yet disagree with the leader?
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Ryan's Answer #1
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Ryan's Answer #2
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
4.
Why do you think you will be successful in this role with Sunnybrook Health Sciences Centre?
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Sunnybrook Health Sciences Centre. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Ryan's Answer #1
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Ryan's Answer #2
"I believe my success with Sunnybrook Health Sciences Centre will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
5.
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

Ryan's Answer #1
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Ryan's Answer #2
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
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