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Banner Health Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

At Banner Health we seek to hire individuals dedicated to their professional development. If you could improve your knowledge on any healthcare related topic, which would you choose?

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Banner Health Interview Questions

    1.

  1. At Banner Health we seek to hire individuals dedicated to their professional development. If you could improve your knowledge on any healthcare related topic, which would you choose?
    • Being dedicated to your professional development and knowledge is a huge bonus for most employers. Talk to the interviewer about the area of healthcare that you would expand your knowledge if given the opportunity.

      Rachelle's Answer #1

      "I feel that I can always learn more about compassionate care and the techniques surrounding long-term compassionate care. I like the idea of professional development and am open to any coursework you suggest."

      Rachelle's Answer #2

      "There is always more to learn in a variety of areas; however, I would especially enjoy furthering my education and training in pediatric care. I find children to be most interesting to work with."

    2.

  1. In the healthcare industry, problems arise frequently. When a major problem arises, what is your first reaction?
    • The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with their existing team.

      Perhaps your computer crashes, and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting impulsively when a problem occurs.

      Rachelle's Answer #1

      "When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into "

      Rachelle's Answer #2

      "I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."

    3.

  1. How do you determine priorities when you have multiple projects due?
    • When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

      Rachelle's Answer #1

      "I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

      Rachelle's Answer #2

      "Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."

    4.

  1. Do you think it is possible to be a good team member, yet disagree with the leader?
    • The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

      Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.
      Show that even if you disagree with the final decision they make, you support the direction the team is heading.

      Rachelle's Answer #1

      "I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."

      Rachelle's Answer #2

      "Yes, I think it is possible! What makes a great team member is not that they agree with everything but the level of respect and positive thought that goes into the person's communication style. It's okay to disagree you have to communicate your thoughts professionally."

    5.

  1. What is your greatest weakness?
    • Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

      Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

      Rachelle's Answer #1

      "I believe I could improve on some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"

      Rachelle's Answer #2

      "This is super cliche, but it's also true. I am not good at delegating to others. When I become submerged in a project, I don't like to give away any of the control. While this can be good, it can also definitely inhibit the outcome of the project and my growth as a team player and individual.
      I am currently working on this, as I know it is a deficit."

    6.

  1. Do you think honesty is always the best policy?
    • The interviewer would like to know if you genuinely feel that honesty is the best policy. Many will argue that honesty is not always the best policy. What is your take? Talk to the interviewer about your thoughts on morality in the workplace.

      Rachelle's Answer #1

      "Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."

      Rachelle's Answer #2

      "Honesty is always the best policy. Often, it is just a matter of how you communicate and deliver your message so managing this with each situation is critical to building honest and trustworthy relationships."

    7.

  1. How do you handle communicating bad news to a fellow worker or subordinate?
    • One of the toughest parts of communication can be delivering bad news to people that you work with and for whom you care. Whether it is providing a less than positive work review or terminating someone, giving bad news is not an easy task. Assure the interviewer that you can handle this type of duty in a transparent, concise, and professional manner.

      Rachelle's Answer #1

      "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."

      Rachelle's Answer #2

      "I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."

      Anonymous Answer

      "Ask for privacy, sit down next to them, look in their eyes, and speak softly but confidently. Then help to find a resolution to the bad news."

      Alexandra's Answer

      Great answer!

      Was this answer helpful? Yes or No

    8.

  1. At Banner Health we seek to hire individuals who value education. Walk me through your related post-secondary education. Where did you struggle the most? Which courses were your favorite?
    • Talk to the interviewer about your post-secondary education. Discuss your high points and the more challenging points.

      Rachelle's Answer #1

      "I graduated with a Bachelor of Science in Nursing from Felician College in 2009. While attending University, I feel that my most challenging course was Statistics for Life Sciences. I completed this course with a B grade. My best course was in Mental Health Studies. I found it to be fascinating and graduated top of my class in that course."

      Rachelle's Answer #2

      "I recently graduated with my degree in Clinical Medical Assisting. There were many challenges along the way; however, I would say that my overall experience was incredibly positive. If I had to choose my biggest struggle, I would say that Anatomy and Physiology were the most in-depth. With that said, I did receive very high grades in those courses. My favorite subject of study, overall, was Pharmacology."

      Anonymous Answer

      "I was enrolled in the accelerated program for Nursing school at Gateway Community College. I struggled the most with the amount of information that was being taught before an exam. We would go over 20 chapters for one topic in 3 days. It was tough, but at that time, I learned to prioritize, time manage, set goals. The class I loved was Microbiology. With my past health sciences courses and with my maturity I found the topic interesting and one worth exploring."

      Alexandra's Answer

      Great answer!

      Was this answer helpful? Yes or No

    9.

  1. What type of career growth would you like to see with Banner Health? How can we help you to advance?
    • Talk to the interviewer about the ways that you would like to grow in your career over the next few years. The company wants assurance that you see this as a long-term fit and they want to know how to help you grow.

      Rachelle's Answer #1

      "I would like to grow into a leadership role in the next 3-4 years. Any additional training in leadership, mentorship, and management would be a great way to help me advance in your organization."

      Rachelle's Answer #2

      "Thank you for asking! I would love to advance into medical billing and coding once I have enough experience in general health services administration. I foresee this happening in the next 2-3 years and am committing to this path by attending evening classes and a few related workshops."

    10.

  1. In your opinion, what has been the greatest advancement in healthcare this year? How do you stay up to date on new trends and breakthroughs in the healthcare industry?
    • Display to the interviewer that you are interested in the new advances in healthcare. Be prepared to defend your answer.

      Rachelle's Answer #1

      "I follow a few medical journals such as the New England Journal of Medicine and The Lancet. I read a fascinating article a short time ago discussing the advancements in artificial retinae and other solutions for the blind. It's incredible to me how far these solutions have come."

      Rachelle's Answer #2

      "I believe that Patient-Centric R&D and Direct to Patient Clinical Research is the next big thing for the healthcare industry. I stay up to date on new trends through a variety of Google alerts, and some popular medical journals such as JAMA (Journal of American Medical Association). I love to learn new trends and tips, so if you'd like to share with me your favorites, I would love to hear about those!"

    11.

  1. At Banner Health we see a lot of candidate interest for positions such as this. Why are you the best candidate for us?
    • What makes you a stand-out candidate when there are so many other potential candidates for Banner Health to consider? Talk to the interviewer about the qualities that make you the best candidate for them.

      Rachelle's Answer #1

      "There are a lot of talented people in the healthcare pool but what makes me stand out is my willingness to take feedback. I am a humble employee. Also, I am a dedicated worker. I have had just one sick day in 5 years."

      Rachelle's Answer #2

      "I believe that I am the best candidate for you because of my double degree in both Healthcare Management, and Health Services Administration. In addition to these studies, I am also bilingual in both English and Spanish. This skill will enable me to communicate very clearly with your predominantly Spanish community."

    12.

  1. When are your leadership skills the most effective?
    • When you have a great relationship with the individuals you are leading, your leadership skills will be the most effective. Show the interviewer that you recognize a great relationship starts with clear communication, trust, and honesty. Tell the interviewer that you spend time genuinely getting to know your team.

      For instance, perhaps you like to understand what activities they have going on both inside and outside of work, their kids' names, or if they have any pets. Building a relationship with your team will ensure that you can frequently and genuinely ask them how they are doing. The more comfortable they are, the better chance they will come to you for help in the workplace when they need it.

      Rachelle's Answer #1

      "My leadership skills are the most effective when my relationship with the employee isn't just a surface connection. I want to have true knowledge of their life and a good understanding of their career goals. When my employees know that I can help them to achieve their goals, they are more likely to be an engaged part of the team."

      Rachelle's Answer #2

      "I feel that my leadership skills are directly related to the happiness and engagement of my team. I spend a lot of time making sure that my team of staff are happy, confident, and invested in their jobs."

    13.

  1. Tell me about your greatest work related accomplishment.
    • Talking about your most significant accomplishment will give the interviewer a definite idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!

      Rachelle's Answer #1

      "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. I was top of my class, and working full time. This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. It felt great to accomplish so much and receive recognition for my dedication."

      Rachelle's Answer #2

      "I have many accomplishments that make me proud. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in the healthcare industry. I take great pride in my work and am happy that this comes through in the results of my day to day work."

    14.

  1. At Banner Health we seek to hire healthcare professionals who have passion for our industry. If you could increase public awareness on any healthcare related issue, which would you choose?
    • Talk to the interviewer about the areas of healthcare that bring passion to you. Is there a particular issue that you would carry more public awareness to if you could?

      Rachelle's Answer #1

      "There are so many healthcare issues that I am passionate about, but if I could choose one, I wish that the general public were more aware of the signs and dangers of undiagnosed childhood diabetes."

      Rachelle's Answer #2

      "This is a very tough question as there are so many underfunded, and worthy, healthcare issues. I am going to go with one of my biggest areas of interest and research. If I could increase public awareness on any healthcare related issue, I would choose pancreatic cancer. Yes, cancer does receive a lot of awareness; however, pancreatic cancer does not. This year, over 53,000 people in the USA will be diagnosed with pancreatic cancer nearly 80% will die from the disease - both men and women."

      Anonymous Answer

      "I am very passionate about oncology, and if I had the chance, I would love to increase public awareness for the prevention, detection, and treatment of pancreatic cancer."

      Alexandra's Answer

      Great answer! Consider adding in a sentence on why you are passionate about oncology to make it personal.

      Was this answer helpful? Yes (0) or No (1)

    15.

  1. There are many options for employment in the healthcare field. Why do you want to work for Banner Health?
    • What attracts you to this position with Banner Health? Talk to the interviewer about your primary reasons for being drawn to this role. Solidify your answer by clearly stating your interest in landing the role.

      Rachelle's Answer #1

      "I want to work for Banner Health because your industry reputation is second to none. I am seeking a long-term career opportunity in an emotionally and physically healthy environment. I would love to work here."

      Rachelle's Answer #2

      "There are multiple reasons why I want to work for your organization. First, you are best in the industry for my particular specialty (insert specialty). Second, your workplace culture is collaborative and positive. Third, I feel that your community would offer me the growth that I crave in my career, and the opportunity to advance from within."

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