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Santander Bank Mock Interview

Question 2 of 27 for our Santander Bank Mock Interview

Santander Bank was updated by on October 7th, 2020. Learn more here.

Question 2 of 27

If a client here at Santander Bank were to be denied the financing that they desire, how would you handle that situation?

"This is a very common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process."

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How to Answer: If a client here at Santander Bank were to be denied the financing that they desire, how would you handle that situation?

Advice and answer examples written specifically for a Santander Bank job interview.

  • 2. If a client here at Santander Bank were to be denied the financing that they desire, how would you handle that situation?

      How to Answer

      As a Loan Officer at Santander Bank, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to Santander Bank for business in the future.

      Written by Ryan Brunner on October 7th, 2020

      1st Answer Example

      "This is a very common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process."

      Written by Ryan Brunner on October 7th, 2020

      2nd Answer Example

      "Life as a successful Loan Officer is about being knowledgeable and professional and I pride myself on my ability to project both of those things. In the times I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "I would let them know that they have been denied financing. But then I would explain to them why they were denied in the first place. So, they understand why, and then they can fix anything that needs to be done so they can come back later and then be approved for financing."

      Jaymie's Feedback

      A direct strategy is appropriate. Consider including soft skills that will also be important in this role, like compassion and empathy and treating the situation carefully and confidentially.

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