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PayPal Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated September 25th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
At PayPal, we seek to hire leaders. Tell me about a time when you took the initiative to improve work related procedures.
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How to Answer
PayPal is an award-winning, globally recognized company. They need to hire the best of the best. Have you ever taken the opportunity to present your employer with potential change? Talk to the hiring manager about a time when you took the initiative in the workplace.
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Top 30 PayPal, Inc. Interview Questions with Full Content
1.
At PayPal, we seek to hire leaders. Tell me about a time when you took the initiative to improve work related procedures.
PayPal is an award-winning, globally recognized company. They need to hire the best of the best. Have you ever taken the opportunity to present your employer with potential change? Talk to the hiring manager about a time when you took the initiative in the workplace.

Rachelle's Answer #1
"I was able to present and implement one specific change in the office this past year. It was a recycling program that I felt was very important, even for our smaller office. We had significantly less waste after my initiative was implemented and I enjoyed seeing others take pride in helping our environment."
Rachelle's Answer #2
"I recently made suggestions to my manager about the team messaging application we were using. I found a team based app that offered a lower monthly cost, with added features. He took the suggestion, and it has worked well for our team! The company was happy with the cost savings as well."
2.
How would you rate your performance in this interview so far?
The interviewer would like to know if you are satisfied with your interview performance. If your interview were a flop, you would know, and it's much better to address outright your performance than try to sweep it under the rug.

If you feel that your performance in the inFterview is going well: 'I believe that this interview has been quite informative and I am happy with my performance. Is there anything that I can clarify for you from this conversation?'

If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
Rachelle's Answer #1
"I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
Rachelle's Answer #2
"I feel confident about our discussion today and am looking forward to the next steps in the interview process."
3.
What do you know about the PayPal Giving Fund?
The interviewer would like to know how much research you have performed on their organization before your meeting. The PayPal Giving Fund is a charitable service that allows PayPal users to support their favorite organizations through fast and easy online donations.

Charities can enroll with the PayPal giving fund. Their supporters can then send grant money through Paypal, eBay, and GoFundMe. PayPal provides the donation to the charity on your behalf, directly to their PayPal accounts.

This question offers an excellent opportunity for you to discuss the interest that you have in supporting charitable organizations and other efforts close to your heart.

Rachelle's Answer #1
"I am thrilled that PayPal has such a giving mindset. I know that the PayPal Giving Fund is a charitable organization that connects donors and charitable organizations so that it's easy to give funds safely and securely. I commit 100 volunteer hours per year to the Humane Society. It's important to give back to the causes that we care about."
Rachelle's Answer #2
"I have researched the PayPal giving fund and am more than impressed with the giving initiative, and what it has done for over 200 charitable organizations. I am passionate about breast cancer awareness and am happy to see this deserving charity on the list of recipients."
4.
Over the last ten years, PayPal has acquired 19 competitors. If you could recommend our next corporate acquisition, which would it be?
eBay purchased PayPal in 2002, and since then, the company has acquired an immense amount of smaller companies - helping the online financial giant to grow exponentially.

Some of the companies that PayPal has acquired include:

- 2018 acquisition of iZettle, PayPal's largest acquisition to date at $2.2B
- BillMeLater
- Xoom Corporation
- Braintree
- CyActive
- Swift Financial

The interviewer is interested in hearing where you think PayPal would benefit when it comes to additional acquisitions. There is not necessarily a right or wrong reply to this question. The interviewer wants to see your line of thought and how active you are in the payment solutions industry and trends.

Rachelle's Answer #1
"I believe that PayPal could acquire a lot of interesting companies. If I were to make a recommendation, I would move away from companies who are in the business of creating online payment options and look at tech companies who are disturbing the landscape when it comes to cloud security, for instance."
Rachelle's Answer #2
"I am very impressed by how many companies PayPal has acquired over the years. If I could recommend your next corporate acquisition, I would look towards a company who has their hands in AI as artificial intelligence in banking is going to disrupt the industry seriously."
5.
Looking at your resume, I see multiple gaps between employments, what were you doing during those gaps?
The interviewer would like an explanation for the gaps in your resume. There are many reasons for having a gap in your resume, and it's best, to be honest about what you were doing. Keep your answer short and sweet, and ensure the interviewer that you did not allow your industry knowledge to become stale, or redundant, during that time.

Rachelle's Answer #1
"I had a gap from 2009-2010 while I was on maternity leave and then another for six months in 2015 while I cared for an ailing parent. During that time I was vigilant in keeping up to date on the market so that my knowledge did not become redundant."
Rachelle's Answer #2
"Thank you for addressing this with me. There is a gap where I took some time to further my education. During that time, I completed my Bachelor of Computer Science."
6.
How do you handle working with little to no supervision?
Little supervision often comes after some time, when trust is well established between yourself and your employer. The interviewer would like to know if you have worked in an environment that offers little amounts of supervision. Primarily, they are looking for proof that you can be productive even when nobody is watching or supervising you. Be sure to ask the interviewer about the level of supervision in this particular role. You want to make sure it's a good fit for you.

Rachelle's Answer #1
"I am a reliable employee who works hard, no matter who is watching. You can rest assured that I deliver great work at all times. Would you say that this role is loosely, or more closely, supervised?"
Rachelle's Answer #2
"I enjoy close supervision on particular areas of a project, and then I need room to work during other more independent project stages. I believe that a talented tech director knows when to step in, and when to give room to work. Would you agree?"
7.
Tell me about a time when you had to learn something new within a short deadline.
The interviewer wants to know that you can learn new skills, under pressure. Hiring managers want to hear that you are willing to put in the effort required to learn new skills, even when it may seem confusing.

Think about the times when your company implemented new software, or when you learned a new procedure. Perhaps your employer has asked you to attend a workshop at the last minute, or you had to study for a policy exam. These make great examples! Discuss how you diligently studied related materials, attended a training seminar, or bought a book to help you learn the new content.

Keep in mind; this is another excellent opportunity to express that you accept workplace changes with ease.

Rachelle's Answer #1
"Our company recently implemented a new SAP system. Not only was I tasked with learning the system but I also needed to train my team of five on the use of the system. I had two weeks, so I took a lot of the modules home, watched a plethora of tutorials online, and even utilized some how-to videos on YouTube. I did it, and was proud of the accomplishment."
Rachelle's Answer #2
"When I first began my IT career, I started as a temp with an agency. Placed in a variety of roles that changed monthly, sometimes even weekly, I often jumped into roles where there was a lot to learn in a short time. Deadlines were often due yesterday. I utilized and maximized my resources to the fullest. I learned about plenty of industries and best of all, had fun doing it!"
8.
PayPal has over 179 million active accounts. How do you think we can attract an even larger customer base?
PayPal is a global company, with clients in nearly every country in the world. PayPal realizes that they have the majority of the market when it comes to online financial services. The interviewer is interested in seeing if you have any unique ideas for gaining an even larger active user base. Tap into your creative thinking and suggest how you think PayPal could grow larger.

Rachelle's Answer #1
"In the case of PayPal, where you have so many subscribers already, I feel that a great focus could be on expanding the spend of those 179 million users, or the frequency which they use PayPal, rather than zeroing in on new customers. The ones who are already loyal may benefit from other services such as third-party contest and coupon codes."
Rachelle's Answer #2
"PayPal is by far the giant when it comes to content streaming services. To attract an even larger customer base, I would recommend having content that is searchable by language, and then advertising to countries where PayPal may not be as prominent."
9.
What was the biggest change you have had to deal with in your career?
The interviewer would like to know the types of challenges you have had to face in your career. You need to show the interviewer that you can remain productive in the face of change and that you are resilient. Assure the interviewer that you can adapt to significant changes in a professional manner.

Rachelle's Answer #1
"The biggest change that I have faced in my career so far would be when my previous company went through a major merger. We had to adapt to new processes and management which was quite challenging. In the end, it worked out well for the company, from a financial perspective, so the changes were well worth the challenges we faced initially."
Rachelle's Answer #2
"The biggest change in my career came when my company experienced major layoffs. One-third of my production team experienced layoffs even though our work volume remained nearly the same. I adjusted the schedule, introduced a new overtime policy, and worked very hard to maintain morale despite the changes."
10.
What is the difference between customer service, and customer support?
This question may seem like splitting hairs, but it is not. Customer support often requires more technical abilities, and customer service is more of a positive approach, helping your company to keep customers happy. Sometimes a customer service agent will be on the frontlines and will need to escalate a customer issue to the support team. Give the interviewer your best understanding of service versus support.

Rachelle's Answer #1
"I understand customer support to be a larger term than customer service. Someone can be a customer service agent without being able to offer ample support that a client may need. It's important to offer both; however, a member of the support team will likely be better trained with special technical skills."
Rachelle's Answer #2
"Customer service and customer support are often confused. I have two teams. My service team will gather the data, and my support team will deploy the actual solution."
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