Liberty Mutual Mock Interview
Practice 35 Liberty Mutual interview questions covering customer service, risk assessment, and insurance industry expertise.
Question 32 of 35
Tell us about a time you had to work with a difficult person.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Strong interpersonal and communication skills combined with emotional maturity are traits of strong leadership. Team collaboration broadly enhances work relations. Investing time in building stronger collaborative work relationships, especially with those who take more effort to get on the same page, makes for a much stronger team.
Proceed with caution when navigating this question. Consistency is of value here. This question goes deeper than working with a challenging co-worker. The interviewer wants to determine how easy you are to work with. Providing examples of multiple difficult co-workers will probably betray your narrative. Expressing that you've worked with several difficult coworkers could insinuate you were, in fact, the problem employee.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I prioritized my studies and stopped covering a co-worker's shifts. When I prioritized my studies over their needs, they stopped being nice to me. Their attitude took on a negative tone. Soon, I noticed they weren't being all that nice to anyone. That kind of negativity can be toxic and contagious. I found it challenging. I smile a lot, and sometimes it felt like a strain to keep smiling and having a good time around that energy. But I kept smiling anyway. Sometimes they'd realize they were the only ones not having a good time, and they'd ramp up their drama. It was certainly a challenge working closely with them at times, but you cannot internalize another person's emotions as your own. Just stay true to yourself."
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Anonymous Answer
As an Adjuster we deal with many personalities. Many homeowners are defensive and difficult as soon as you meet with them. I try to understand they are going through a very confusing process and feel vulnerable due to the loss. Showing empathy and mirroring their emotions seems to calm them as they feel I understand their situation.
Marcie's Feedback
Nice! It definitely sounds like you have experience in this area. Using the STAR method can you discuss a specific instance when you calmed down someone who was upset? Prove to the interviewer that you are capable in this situation.
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