Liberty Mutual Mock Interview

Practice 35 Liberty Mutual interview questions covering customer service, risk assessment, and insurance industry expertise.

Question 29 of 35

How do you define empathy?

What You Need to Know
Example Answer
Community Answers

Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

Empathy means understanding the nature and feelings of another. One aspect of mastering effective communication is being adept at listening, mirroring, and empathizing with another. A customer service experience is rarely positive when lacking empathy. When the interviewer asks you to define empathy, they are asking how empathy fits into your work style, communication style, and approach to the customer experience you deliver.

Kevin Downey

"I consider myself very empathetic. I take time to listen and contemplate. People want to feel heard, and when you make them feel heard by not interrupting them and validating what they've shared with you, you empathize with them. After you've done this, you'll earn their trust through your responses. This is how I interpret the adage 'the customer is always right,' but I rephrase it as 'the customer is always heard.' When a customer truly feels heard, they'll more readily trust that you are trying to help them."

Write Your Answer

0 - Character Count

Anonymous Answer

Empathy is literally taking on the feelings of another person. Really getting a full understanding of what they are experiencing and mirroring that emotion.

Marcie's Feedback

Exactly! Do you consider yourself an empathetic person? If so, how will this trait help you in this role? Can you give an example of a time when you showed empathy toward another person?

Previous Question Next Question

35Liberty Mutual Interview Questions & Answers

Education

1.Tell me about your post-secondary experience and how it prepared you for a career with Liberty Mutual.

Behavioral

2.Do you consider yourself a creative thinker in the workplace, or do you prefer to follow a predetermined set of rules?

Education

3.Have you obtained any Insurance-related certifications or licenses?

Behavioral

4.When it comes to Insurance, would you rather work face-to-face with clients or in the background in a research and analysis based role?

Career Goals

5.At Liberty Mutual, we prefer to hire individuals with longevity in mind. Where do you see your career five years from now?

Experience

6.Do you prefer to work with clients on their business/commercial insurance needs or health/life insurance needs? Why?

Education

7.The Insurance industry frequently boasts of new trends and developments. How do you stay on top of these changes?

Experience

8.How do you feel globalization has affected the Insurance industry?

Experience

9.Since beginning your career in Insurance, what do you feel has been the most significant industry change?

Experience

10.In your most recent position, what was the size of your client portfolio? Was that manageable for you?

Communication

11.Insurance contracts can be detailed and lengthy. How do you help your clients understand their Insurance contract?

Education

12.At Liberty Mutual, many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?

Behavioral

13.How do you like to be recognized for your accomplishments?

Experience

14.Have you ever worked in a cross-functional environment?

Experience

15.When have you had to think quickly in response to sudden change?

Behavioral

16.What type of work environment allows you to be the most productive?

Communication

17.Rate your communication skills from 1 to 10 with proper examples backing your given rating.

Communication

18.Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

Education

19.What do you know about the culture at Liberty Mutual?

Behavioral

20.How would you describe your relationship with your customers or clients?

Leadership

21.What leadership qualities do you possess?

Communication

22.How do you respond to feedback?

Behavioral

23.What causes you to feel dissatisfied on the job?

Behavioral

24.Do you think honesty is always the best policy?

Behavioral

25.When have you shown great integrity at work?

Experience

26.What are your salary expectations?

Experience

27.Do you feel performance should be rewarded over experience?

Experience

28.How often do you take work home with you?

Communication

29.How do you define empathy?

Experience

30.Describe your experience working with members of underrepresented communities.

Behavioral

31.What is your greatest strength and your greatest weakness?

Behavioral

32.Tell us about a time you had to work with a difficult person.

Behavioral

33.Tell me about a time you couldn’t meet a deadline. How did you handle it?

Communication

34.How would you describe liability to someone?

Leadership

Liberty Mutual Mock Interview

How do you define empathy?

35Liberty Mutual Interview Questions & Answers

1.Tell me about your post-secondary experience and how it prepared you for a career with Liberty Mutual.

2.Do you consider yourself a creative thinker in the workplace, or do you prefer to follow a predetermined set of rules?

3.Have you obtained any Insurance-related certifications or licenses?

4.When it comes to Insurance, would you rather work face-to-face with clients or in the background in a research and analysis based role?

5.At Liberty Mutual, we prefer to hire individuals with longevity in mind. Where do you see your career five years from now?

6.Do you prefer to work with clients on their business/commercial insurance needs or health/life insurance needs? Why?

7.The Insurance industry frequently boasts of new trends and developments. How do you stay on top of these changes?

8.How do you feel globalization has affected the Insurance industry?

9.Since beginning your career in Insurance, what do you feel has been the most significant industry change?

10.In your most recent position, what was the size of your client portfolio? Was that manageable for you?

11.Insurance contracts can be detailed and lengthy. How do you help your clients understand their Insurance contract?

12.At Liberty Mutual, many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?

13.How do you like to be recognized for your accomplishments?

14.Have you ever worked in a cross-functional environment?

15.When have you had to think quickly in response to sudden change?

16.What type of work environment allows you to be the most productive?

17.Rate your communication skills from 1 to 10 with proper examples backing your given rating.

18.Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

19.What do you know about the culture at Liberty Mutual?

20.How would you describe your relationship with your customers or clients?

21.What leadership qualities do you possess?

22.How do you respond to feedback?

23.What causes you to feel dissatisfied on the job?

24.Do you think honesty is always the best policy?

25.When have you shown great integrity at work?

26.What are your salary expectations?

27.Do you feel performance should be rewarded over experience?

28.How often do you take work home with you?

29.How do you define empathy?

30.Describe your experience working with members of underrepresented communities.

31.What is your greatest strength and your greatest weakness?

32.Tell us about a time you had to work with a difficult person.

33.Tell me about a time you couldn’t meet a deadline. How did you handle it?

34.How would you describe liability to someone?

35.Tell me about a time you asked for feedback from a supervisor.