Liberty Mutual Mock Interview
Practice 35 Liberty Mutual interview questions covering customer service, risk assessment, and insurance industry expertise.
Question 11 of 35
Insurance contracts can be detailed and lengthy. How do you help your clients understand their Insurance contract?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Freely share your communication style with the interviewer, emphasizing your communication skill level. Display your ability to adapt your communication style to others, especially when relaying complex insurance matters in laymen's terms. Client contracts and policies are likely full of details and difficult-to-understand concepts, especially for the typical layman. Walk the interviewer through your process. Avoid speech crutches, such as overusing the word 'like' or 'um,' and speak clearly and concisely with confidence.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I understand that insurance policies and contracts can appear complicated to my clients. I will walk them through each section before they sign and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy-to-understand method."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Yes, insurance contracts can be difficult to understand! I do not want to assume that a client is struggling, so I will let them go through the contract at their own pace and then encourage questions through all steps in the process."
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Anonymous Answer
I try to help clients understand their insurance contract by breaking it down into less industry heavy statements, and making sure I explain the contract as easy as possible.
Rachelle's Feedback
Very good! Your approach is clear and customer-forward.
Anonymous Answer
I think that patience and paraphrasing are important.
Rachelle's Feedback
Can you expand on this? If you have worked in a role where you review contracts or customer agreements, you could also provide a brief example of your approach.
Anonymous Answer
Helping the Insured understand their policy is a large part of Adjusting. I like to break it down as much as possible. Coverage/Endorsements/Exclusions.
Marcie's Feedback
Nice! How exactly do you break it down? Do you frequently ask the clients if they have questions or preemptively answer commonly asked questions for them? Do you use simple language and layman's terms whenever possible? How else do you simplify the contracts for your clients? And how do you ensure they understood?
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