Liberty Mutual Mock Interview
Practice 35 Liberty Mutual interview questions covering customer service, risk assessment, and insurance industry expertise.
Question 10 of 35
In your most recent position, what was the size of your client portfolio? Was that manageable for you?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
If you are interviewing for an account manager or sales-related role with Liberty Mutual, research the expectations of this role and the size of the portfolio you will manage. Disclose the size of your current or most recent insurance portfolio. Assure the interviewer that you can handle the volume required of the position.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"With my current company, I have a portfolio of 55M, which I grew from 15M when I first started. I am comfortable with this volume but can certainly handle more if required. May I ask what the average Insurance agent's book of business looks like with Liberty Mutual?"
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"My most recent portfolio was smaller than I would have liked, which is why I am seeking a new opportunity. I would prefer an active portfolio in the 25-30 million range."
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Jaymie
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Anonymous Answer
Its actually mostly transactional day to day. My employer moves us between at least 3 different locations, so it's difficult to build a client base. I do have about 10 very loyal customers, but I would love more so that I could better understand my customers and their needs.
Rachelle's Feedback
You put a nice spin on what sounds like a challenging current situation. If you have other numbers to share with the interviewer (numbers that would help them to place your current volume), that would be a helpful addition.
Anonymous Answer
At one point I had 200 open claims from Hurricane Irma. They were all at different places in the claim process. Many were new, just opened. Some were already inspected and waiting for a settlement, some in Appraisal or Mediation, so yes I was able to manage the workload by being organized and keeping consistent with follow-up and updates.
Marcie's Feedback
Excellent! This is a strong example that shows how capable you are. Can you talk in more detail about exactly how you kept this many clients organized? What tools and methods did you use? Then end your answer by telling the interviewer that you look forward to overseeing many of their clients as well. Good job!
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