In your opinion, what makes you a great problem solver?
The members of Kaiser Permanente rely on the institution and staff to help them solve some of the greatest issues they are facing with their health and well-being. No matter if you are being considered for a direct patient care role or a support role, it will be important for your interviewer to assess your problem-solving skills as they relate to the job itself. This is a great time to talk about a time or two when you were faced with a problem that needed to be solved and talk through how you worked your way through it. Remember that communication is key in these situations, so make sure to reiterate that you would always let this be your guide on staff here.
"Thinking on my feet, using available resources, and talking with colleagues has always been my approach to help solve patient care issues throughout my career. I'm confident that my years of experience in both inpatient and outpatient settings would bode me well on this team at Kaiser Permanente. A few months ago, we were facing a staffing crisis over a weekend on my inpatient unit. We had several staff members that were ill and others away on vacation. I quickly acted to work with our unit manager on contacting all available nurses and worked with other department leaders on providing help with cross-coverage. Rather than letting worry take over, buckling down and making a plan of action was very important. This is something I would always be willing to do as part of the Kaiser Permanente team."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I listen to both sides.
Kevin's Feedback
See my suggestion below; expanding your response presents as more professional.
I have well above average problem-solving skills. I am resourceful and am constantly thinking outside of the box. I approach any issue looking at it from multiple angles. I am flexible in my work and identify other dynamic opportunities for innovation or kaizen. I consider this one of my strengths.
