Kaiser Permanente Mock Interview
Practice 37 Kaiser Permanente interview questions covering integrated care, patient-centered values, and healthcare teamwork.
Question 19 of 37
What do the words "customer service" mean to you in this role?
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Example Answer
Community Answers
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Kaiser Permanente's mission, vision, and core values are all built around one thing: their members. Just take a look at their mission of providing high-quality and affordable heathcare services to improve the health of their members. No matter what position you are being considered for there, your interviewer will want to see that you understand how it impacts providing the best service possible to their members. Come prepared to discuss your skills and knowledge that will help continue Kaiser's excellent customer service.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"The fact that Kaiser Permanente serves 12.5 million members across the country is a true testament to the great service that you provide and I'm hopeful to help continue that rich tradition in this role. I know that this position will put me in rooms with patients in the hospital. Greeting them with a smile on my face and clear instructions of my job will help them feel more at ease and comfortable. Of course, I will always listen to any immediate needs that they have and be sure to escalate any concerns they have to the nursing team. Great service will also come in my ability to be thorough and timely in my work, which you find I will always do in this role."
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Anonymous Answer
To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. Make them think we care about them as if they were our family members so that they will come back.
Rachelle's Feedback
Your version of customer service sounds warm, welcoming, and caring. Very nice answer.
Anonymous Answer
The Radiology PA is the face of the Radiology team to our patients. I strive to make each procedure as easy and painless as possible so our customers are satisfied while providing excellent care. When patients have to schedule a Radiology procedure, my hope is that they trust the team to take excellent care of them as stress-free as possible.
Amanda's Feedback
In a medical role the words "customer service" can often be used in conjunction with or interchangeably with "patient care" because your customers are typically patients. You can strengthen this answer further by explaining what your guiding principle is when it comes to treating patients and building trusting relationships. Do you strive to treat each one as you would want someone to treat your family members? Do you work to put the customer first, making sure their unique health needs are addressed?
Anonymous Answer
It means that I am providing quality care and prioritizing their needs through a system theory approach where I’m supporting members by collaborating with family members and other healthcare professionals, identifying strengths and barriers in themselves and their environment, and being able to advocate for them when necessary.
Jaymie's Feedback
Excellent!
Anonymous Answer
I know that if I were working for this organization, my customer service would reflect the patient's overall outlook on the company. I understand that Kaiser Permanente strives to provide excellent care for their patients. I would treat every customer how I would treat a member of my family. For patients in my care, I would try my best to provide them with a good, memorable experience where they would want to come back for all their healthcare needs.
Jaymie's Feedback
This is an excellent philosophy centered around patients and providing a positive experience for each! It will align well with Kaiser Permanente's mission and values.
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