How to Answer: Working at Kaiser Permanente, there are many emotions that staff can experience in a day. Have your emotions ever been in the way of your productivity on the job?
Advice and answer examples written specifically for a Kaiser Permanente job interview.
8. Working at Kaiser Permanente, there are many emotions that staff can experience in a day. Have your emotions ever been in the way of your productivity on the job?
How to Answer
As a medical industry giant with the nation's largest non-profit health plan and 40 large hospitals across the western and southern United States, the team at Kaiser Permanente handles many different situations that patients and members can experience. Depending on the role you are interviewing for, this can include things like coverage being denied on claims and a bad diagnosis to great things like a successful operation that saves a life. Your interviewer wants to her that you will come to the Kaiser Permanente team with the ability to handle all of the highs and lows you will experience there. A key to answering this question is making sure you fully understand all of the duties you will be performing and having some foresight into what could be the highs and lows of the job. Since they ask, make sure to discuss how you've handled challenging emotions on the job in the past to give the sense you'll do well in this role.
Written by Ryan Brunner on February 23rd, 2024
Answer Example
"Even though I've been in many emotionally difficult situations throughout my career in physical therapy, I've simply never let those emotions get in the way of my work, my production, or providing great care to a patient. From what I've learned from the team today, this Sacramento clinic is very busy and I will be evaluating many patients per day. Some will have some very debilitating injuries and have their personal lives impacted negatively. Rather than focusing on their current state, I'm a forward thinker and would help them refocus their injury to the rehab and what it will take to become fully functional again."
Written by Ryan Brunner on February 23rd, 2024
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