How to Answer: Give an example of a time when you had to go above and beyond the call of duty when working as part of the team. What was the challenge you faced and how did you handle things with your teammates?
Advice and answer examples written specifically for a Kaiser Permanente job interview.
6. Give an example of a time when you had to go above and beyond the call of duty when working as part of the team. What was the challenge you faced and how did you handle things with your teammates?
How to Answer
Kaiser Permanente is never satisfied with the status-quo as lived every day in its core value of innovation and using creativity to drive continuous improvement each day. Their work in the heavily populated areas of southern California, northern California, urban Maryland/ Washington D.C., and the Atlanta area has grown significantly due to their ability to meet and exceed the expectations of their members. Your interviewer will expect you to continue helping this trend, so they pose this question to hear you discuss how you were willing to go the extra mile on the job. As you give your example, try to give your best pitch on how you'll continue to go above and beyond in the job you are interviewing for as well.
Written by Ryan Brunner on February 23rd, 2024
Answer Example
"From both personal experience with care here and the fact that you've grown to 12.5 million members, it is quite evident that Kaiser Permanente is always willing to do what is necessary to exceed the expectations of those that you are caring for. I want you to know that I'm ready to do that in this role by working diligently in performing and reporting test results in a timely manner so patients and providers can get results faster. This can mean the critical difference between life and death for some patients. I've always been willing to take part in hospital-wide committees and quality improvement initiatives in my work, as evidenced by my current committee seats in my current position. With Kaiser Permanente, I want you to be assured that I'm always willing to go beyond my duties to improve care for individual patients and for the betterment of future care."
Written by Ryan Brunner on February 23rd, 2024
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It took a week to finish this task and even after it was completed, I made sure to communicate with every other server and get their input on how it could be improved. It’s great looking back on it because it was one of the few times in my career where being really organized and being transparent with my team benefited everyone and now that the system has been updated everything runs a lot smoother over there."
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