MockQuestions

Kaiser Permanente Customer Service Representative Interview Questions

20 Questions and Answers by
Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 20

How would you describe your work style?

Customer Service Representative Interview Questions

  1. 1.

    How would you describe your work style?

  2. 2.

    How do you go about requesting feedback from your customers?

  3. 3.

    How would you describe your communication skills?

  4. 4.

    If you were hired at Kaiser Permanente, how quickly would you expect to be on your feet and running on your own on the customer service team?

  5. 5.

    How would you respond to a question that you do not know that answer to on the job?

  6. 6.

    What work experiences do you have in customer service that you feel would greatly benefit the customer service team at Kaiser Permanente?

  7. 7.

    Talk about a time when you feel like you failed at customer service. What did you learn from that situation that you would bring to the Kaiser Permanente team?

  8. 8.

    How do you define good customer service?

  9. 9.

    Give me an example, outside of a call center, where you have pleased a customer?

  10. 10.

    If hired at Kaiser Permanente, what area do you feel you could improve in as a Customer Service Agent?

  11. 11.

    Over the past year, have you had any unexcused absences from work?

  12. 12.

    If Kaiser Permanente was flooded with customers and you were required to work overtime, how would you react?

  13. 13.

    Describe a situation where a customer reacted very negatively towards you in an interaction. How did you handle that situation?

  14. 14.

    What interests you in coming to work for Kaiser Permanente?

  15. 15.

    How do you make the work that you do fun and exciting?

  16. 16.

    If a customer demands to speak to a manager, what do you do?

  17. 17.

    What three words would you use to describe yourself?

  18. 18.

    What motivates you to work hard on a day to day basis?

  19. 19.

    What one or two skills do you think are most critical to success on the Kaiser Permanente customer service team?

  20. 20.

    Talk about a time you went above and beyond the call of duty for a customer. Why did you do this?