30 Imperial College Healthcare NHS Trust Interview Questions & Answers
1. Imperial College Healthcare NHS Trust has a diverse workforce. When have you worked among a diverse group of people?
Why the Interviewer Asks This Question
The interviewer wants to hear if you are accustomed to working with a diverse team of individuals. Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
As with any interview question, you want to focus on being honest in your response. If you have not been exposed to diversity, explain how you have not worked with diverse groups but embrace the chance to do so with Imperial College Healthcare.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable and happy in this environment because it offers me unique learning opportunities."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I am so glad you pointed out your need for diversity at Imperial College Healthcare NHS Trust. I greatly value diversity. I grew up in a fairly homogeneous town in the country. When I hit my late teens, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, Ecuador, Belarus, and Russia for two years. I learned so much about other cultures and how people live worldwide. I learned several new languages and made many new friends in the process."
Written by Krista Wenz on July 17th, 2022
2. Imperial College Healthcare NHS Trust was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
Why the Interviewer Asks This Question
The interviewer wants to hear if you are willing to earn your way up if they do not offer you top compensation. Discuss with the interviewer what you would expect for compensation if offered this position.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
You must remember that you worked hard to get to where you are now. Even though you only have two years of experience, you went through the training and gained knowledge to perform your job. Be sure not to sell yourself short while showing the interviewer you are willing to negotiate fair compensation.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I would be happy to earn my way to the top compensation level if required. I assure you that, despite my being shy of experience by a couple of years, I am a top performer, and you would not be disappointed in my performance if you choose to hire me."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I look forward to proving my worth to Imperial College Healthcare NHS Trust in hopes of being considered for the median salary for the role."
Written by Krista Wenz on July 17th, 2022
3. Why do you think you will be successful in this role with Imperial College Healthcare NHS Trust?
Why the Interviewer Asks This Question
The interviewer asks this question to see why you think you will succeed with Imperial College Healthcare. They want to hear why you are the ideal candidate and how you will benefit the company if hired.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Rather than share how you have gone beyond expectations in the past, focus on how your qualities will help you to exceed company expectations. Discuss the reasons why you will be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I know I will succeed in this role because I have worked in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have my updated certifications as outlined in your job description. I am well-prepared for this next step in my career and look forward to the opportunity to do so with Imperial College Healthcare."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I believe my success with Imperial College Healthcare NHS Trust will come from having all the hard and soft skills you are looking for, whether learned in school or gained through my internship experience. I have a great deal of knowledge in the healthcare industry and stay informed of best practices."
Written by Krista Wenz on July 17th, 2022
4. What is your greatest weakness?
Why the Interviewer Asks This Question
This question is commonly asked at interviews to see what area you would like to improve and what you are doing to turn that weakness into a strength. You want to choose a work-related weakness but not a crucial skill needed for your job.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Pick a weakness that is not a core skill for this position. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan to improve this weakness. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I know this will come off as cliche, but it's truthful. My weakness is having difficulty delegating. I know what I want and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since I'm often unaware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"At this point in my career in the healthcare industry, my newness is my greatest weakness. To overcome this, I have committed to ten extra hours per week of study. I dive into various medical journals and spend a great deal of time educating myself beyond what my degree and internship have offered."
Written by Krista Wenz on July 17th, 2022
User-Submitted Answer
"I used to be quite a perfectionist when I started out in my training. Thankfully as I've matured throughout my career I have learned the benefit of delegating to others to prevent myself from becoming burnout."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You definitely want to share a weakness that could dual as a strength, but perfectionism is often a bit overused. Is there another area that you could share to show your growth areas, while also pitching your strengths to this prospective future employer?
5. Rate your problem-solving skills from 1-10. How do you justify your rating?
Why the Interviewer Asks This Question
The interviewer wants to know how you would rate your problem-solving skills to see if you have the skills they are looking for. Of course, you want to give yourself a strong rating; however, you must remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Focus on giving yourself a score of at least 8. If you rate your skills lower than that, the interviewer may question your ability to solve problems in the workplace successfully.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I rate my problem-solving skills as an 8/10. I will occasionally have times when I am not as efficient as I would like to be, but all in all, I do feel that my problem-solving skills are above average. My supervisor and coworkers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I get a solid 8.3 on a scale of 10. It seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."
Written by Krista Wenz on July 17th, 2022
User-Submitted Answer
"I would rate myself as a 7.5/10 as I'm quite confident in my own skills however when I'm uncertain about a task I may become less efficient than others. My colleagues will say that I'm quite calm under pressure and I always try to do my best to help my team in any way I can. Plus there's always room for improvement."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
While this response feels very honest and genuine, I suggest amping up your confidence a notch. For example, "I'd rate myself an 8. I am quite confident in my problem-solving skills, and my colleagues would say that I'm always calm under pressure and always try my best to help my team in any way I can. While I acknowledge that's there always room for improvement, I am a very competent problem-solver and would give myself a solid 8."
6. In your opinion, what makes you a great problem solver?
Why the Interviewer Asks This Question
Employers want to know that you have a systematic approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver and your ability to come up with innovative solutions.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Problem-solving skills are essential as a healthcare professional. Focus on showing the interviewer that you can take complex problems and break them down into manageable solutions.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision-making. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I believe I am a great problem solver because I am sure to gather as many facts as possible. I look at the problem and its potential solutions from multiple angles and am not afraid to make a decision that might seem off the beaten path."
Written by Krista Wenz on July 17th, 2022
User-Submitted Answer
"I think I'm a good problem solver as I try to approach situations from a variety of angles, gaining different perspectives and respecting others' opinions. I'm not frightened to make a decision that is in the best interest of my patient if it's unusual for other colleagues."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great start, but I suggest developing your response a bit more. Do you use creativity and innovation? Can you provide a specific example of a time when you practiced great problem-solving? More specifics will help to take your response from good to great.
7. What type of work environment do you dislike working in?
Why the Interviewer Asks This Question
The interviewer asks this question to determine if you will be a good fit for the team. If you say you dislike working in the type of environment offered at Imperial College Healthcare, it will be evident to the interviewer that you will not fit in well if hired.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
It is best to know what type of company culture Imperial College Healthcare offers before your interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment. You want to ensure your response aligns with the type of work environment offered at Imperial College Healthcare.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative, hostile, or toxic."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I prefer to focus on the positive, so if it's okay, I would like to share my ideal work environment with you. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
Written by Krista Wenz on July 17th, 2022
8. With the ongoing changes in the healthcare industry, how do you keep your knowledge current?
Why the Interviewer Asks This Question
The interviewer wants to see how dedicated you are to your career. The healthcare industry is constantly evolving, and the interviewer wants to hear how you keep up with the changes.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Employers expect employees to stay up-to-date in their respective fields, and today's technology makes this reasonably easy! List several ways you receive your industry knowledge and stay on top of trends.
Tell the interviewer about those daily email updates you receive from professional organizations, conferences you attend, and seminars you have taken.
Lastly, it is a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"Every morning, I listen to X Podcast because I find the information fresh and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I am an avid fan of Google alerts! I receive an email with the related information whenever there is a major headline about the healthcare industry. In addition, I subscribe to a couple of medical-related journals, including A and B, and attend annual industry conferences to learn about the latest technologies."
Written by Krista Wenz on July 17th, 2022
9. Think about a difficult boss, professor, or coworker. What made them difficult? How did you successfully interact with this person?
Why the Interviewer Asks This Question
The interviewer asks this question to gain insight into your conflict resolution and interpersonal skills. They want to see that you can handle challenging people professionally and maturely.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Show the interviewer that you work well with most personalities even though you recognize some folks out there who are pretty difficult to please. Think about that one person at work or school who is challenging to be around. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and their relationship with you. Avoid speaking poorly of anyone, and be sure to end your response on a positive note.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I once worked at a small medical facility where the primary physician was very demanding. When he walked into the facility, employees quietly announced that he was in the building so that everyone could prepare for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"During my internship, I had a fellow student who didn't pull their weight. This unmotivated person created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks regarding group projects. It didn't take much time before our professor noticed this particular individual was slacking. In most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."
Written by Krista Wenz on July 17th, 2022
10. If Imperial College Healthcare NHS Trust hired you today, what would you accomplish first?
Why the Interviewer Asks This Question
The interviewer wants to hear that you have thought about the impact you want to make with Imperial College Healthcare if hired. They also want to see how you will benefit the company and why you would be the best candidate for them to choose.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
When you start a new position, it is essential to be clear on how you will make a positive impact after being hired. This question is delicate, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. 'Hire me because I'll do X.'
Remember, this is your campaign promise. If hired, it will likely be your first target to hit; depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills.
Tell the interviewer your impact goal, should you be the successful candidate. Be sure to refer to the company's immediate needs, such as increasing budgets, or improving patient care, for instance.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"When we spoke earlier, you mentioned that you urgently sought to improve the level of patient care and compassion at this facility. I want to offer my skills in building patient rapport and help improve the satisfaction of everyone that uses the services of Imperial College Healthcare NHS Trust. I plan to make a positive impact very quickly."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"If hired today, I would commit to diving into every resource provided to me, speeding up the learning curve typical of a new hire who is also new to their career. I will soak in every learning opportunity that comes my way so that I can be a self-sufficient member of your healthcare team within the first 30 days."
Written by Krista Wenz on July 17th, 2022
11. What made you pursue a career in healthcare?
Why the Interviewer Asks This Question
The interviewer wants to hear your reasons for choosing this profession to understand what motivates you in your career. They want to hear if another healthcare professional mentored you, have family or friends who work in the industry, worked in another profession and decided to change careers, or had a loved one who received excellent care from a healthcare professional.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Focus on giving your personal reason for choosing this career, responding with enthusiasm and passion. There is no right or wrong answer. The interviewer wants to gain insight into what motivates and inspires you as a healthcare professional to determine if you will be a good fit for Imperial College Healthcare.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I pursued this career after my husband underwent a clinical research trial that saved his life. I was impressed with the entire clinical team and felt working as a clinical research assistant best fit my skills. I had my bachelor's degree in life sciences and was pursuing a nursing degree, but I switched career paths to help patients in a different manner."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I chose to pursue a career in nursing because my mom and dad are both nurses. I love caring for others and helping make them comfortable when going through a difficult time in their lives. I grew up hearing the stories of the people my parents had helped and even those they could not. Still, I could tell that they truly enjoyed their jobs, and I think it's in my blood. I cannot imagine choosing another career path."
Written by Krista Wenz on July 17th, 2022
12. What part of your healthcare career brings you the most stress?
Why the Interviewer Asks This Question
Stress can often be a regular part of the day-to-day work experience. Talk to the interviewer about which area of your career is the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (i.e., a healthcare professional should not find facing illness to be the most stressful part of the job).
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Briefly describe which area of your career is the most stressful. Then, spend more time explaining how you combat stress in the workplace, ending on a positive note.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"The most stressful part of my career is when we have done all we can for a patient, and they still don't make it. I know that is part of the job, but it is still a stressful situation. Instead of focusing on that aspect, I spend energy focusing on the fact that we are highly skilled and gave it our all."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
Written by Krista Wenz on July 17th, 2022
13. Tell me about yourself.
Why the Interviewer Asks This Question
Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.
Focus Your Answer On
While you can spend some time discussing non-work-related topics, the interviewer wants to hear more about your work successes and achievements. If you do mention extracurricular activities you enjoy, be sure it is something that will make the interviewer think that you will have transferable skills or traits. For example, if you are a triathlete and compete in events, it shows the interviewer you value staying healthy and have obvious dedication and determination in your craft.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"A bit about me - I love to travel, read, and conduct research. I spent the past few months traveling the world with Doctors Without Borders. It was the best experience I could have given myself, as I learned so much from seeing how the rest of the world lives. I returned to London last week and have been actively looking for work since then. I am eager to get into the routine of a career again and look forward to doing so with your company."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in various races. I am a competitive individual and enjoy keeping fit. New to my career in the healthcare industry, my biggest goal is to take as many related courses as possible to gain experience. I am eager to get a great start on my career and look forward to the opportunity to do so with Imperial College Healthcare."
Written by Krista Wenz on July 17th, 2022
14. Imperial College Healthcare supports a healthy work/life balance for all employees. How do you balance life and work?
Why the Interviewer Asks This Question
Maintaining a healthy work/life balance is essential to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself. They want to hear that you recognize the need to balance your personal and professional life and have ways to do so.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Focus on describing what you do to balance work and life. The interviewer wants to see that you know how to decompress from the stressors of the job and return to work energized and ready to go.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I find that it's pretty simple to balance life and work with the right company. It doesn't feel like a chore when I enjoy what I do. I am always sure that when at home, my family gets my attention first. I take time on my days off to do things with my wife and kids and ensure that I regenerate before the work week begins. We like to take walks in the park, visit museums, and work in our garden. I also enjoy reading a good book in the evening after the kids have gone to bed."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more quality time with my friends and family. I indulge in the things that make me happy on my days off. I love going for bike rides with my sister, doing pilates, and trying new restaurants. I can give even more energy at work by consistently rejuvenating in this way."
Written by Krista Wenz on July 17th, 2022
15. Do you prefer to work in a team-based position or individually?
Why the Interviewer Asks This Question
The interviewer wants to know in which situation you are the happiest and most productive. Talk to the interviewer about your preference for teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (i.e., I only like to work alone). You may work well without needing much management or direction, or perhaps you are better driven in a collaborative and team-led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Think of the job you are interviewing for and respond appropriately based on the position. If you are interviewing for a role that requires working independently, lean more towards saying you enjoy working alone. However, you want to let the interviewer know you are comfortable and happy working in either environment.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I always give my best, whether I am doing an independent project or working in a team environment. I enjoy the camaraderie of working in a team, but I can also be successful working autonomously."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
16. Imperial College Healthcare believes in providing compassionate care to all patients. Do you consider yourself a compassionate individual?
Why the Interviewer Asks This Question
To succeed in the healthcare industry, you should have a substantial level of compassion for your patients and their carers. Talk to the interviewer about your compassionate qualities and how you use them in the healthcare industry.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Focus on describing how you consider yourself a compassionate person. Then, provide an example of how you give compassionate care to all patients.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I understand that compassion is one of the top qualities I need to bring to the workplace, being in the healthcare profession. I consider myself a very compassionate individual. I am warm-hearted, responsive to my patients' needs, and always empathetic."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"Yes, I most certainly consider myself a compassionate person. I take the opportunity to understand and help others whenever possible. While attending university, I spent a lot of time volunteering at a local hospice for the added experience and to give back to others. I look forward to continuing this level of compassionate care with your organization."
Written by Krista Wenz on July 17th, 2022
17. How would you describe your personality?
Why the Interviewer Asks This Question
The interviewer asks this question to see if your personality will be a good fit for the Imperial College Healthcare team. They want to hear what keywords you use to describe yourself and determine if you have the qualities they are looking for.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Reviewing the job description before your interview will show keywords used to describe Imperial College Healthcare's ideal candidate. Focus on using those keywords in your response.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
2nd Answer Example
"I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me."
18. When have you shown a willingness to learn a new method or new approach to solving a problem?
Why the Interviewer Asks This Question
Being flexible and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example, but make sure to spend more time highlighting the resolution rather than the problem.
Focus Your Answer On
The interviewer wants to hear that you are not resistant to change. Healthcare is constantly evolving with new methods and new ways of doing things. The interviewer wants to hear that you can 'go with the flow' if hired.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"When our facility came under new management last year, many new methods and policies came into place. I learned some exciting new approaches to patient care and customer management challenges. I quite enjoyed the process and am not the type to be resistant to change and new ideas."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I have shown a willingness to learn new methods and approaches my entire ten-year career. The healthcare industry is always evolving as new technologies and information come to light. I have learned new methods for doing CPR, starting IVs, and patient documentation. I enjoy learning ways to improve productivity and provide better care for my patients."
Written by Krista Wenz on July 17th, 2022
19. Imperial College Healthcare seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?
Why the Interviewer Asks This Question
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Focus Your Answer On
Give an example of a unique problem you solved in the workplace. If you were part of a team that solved the problem, be sure to include your teammates in your response.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I worked in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a shared waiting room. I took these methods and incorporated them into our setting. We did that twice weekly, which completely solved our scheduling problem."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"We had many group projects in university, and I noticed a consistent problem with team members showing up late for meetings or messaging in sick at the very last moment. As the team leader, rather than getting upset, I proposed that when a team member disrespectfully dropped the ball, they would be asked to leave the group and find a new group or commit to an independent project. I felt this encouraged accountability and showed teamwork as a privilege rather than a right. Team member commitments increased as did work ethic among the groups."
Written by Krista Wenz on July 17th, 2022
20. At Imperial College Healthcare, we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
Why the Interviewer Asks This Question
Every hiring manager would like to know that their investment in time and training will pay off. Assure the interviewer that you see this position as a long-term fit. Describe where you see yourself in 3-5 years with Imperial College Healthcare.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
The interviewer is looking for a candidate who will be a long-term fit and has aspirations to grow their career. If you are new to your career, your goals may be to gain experience and learn all you can in your role. If you have been in the healthcare industry for a while, you may aspire to work toward a leadership or administrative position. Ensure the interviewer that your long-term goals include Imperial College Healthcare.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"In 3-5 years, I would like to see my career with Imperial College Healthcare NHS Trust include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"One of the attractive points of working for Imperial College Healthcare is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years, I'd like to be grounded in the clinic while increasing my knowledge in other areas. I see myself spending my entire career with Imperial College Healthcare."
Written by Krista Wenz on July 17th, 2022
21. What type of healthcare-related administrative duties have you been involved with?
Why the Interviewer Asks This Question
The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you can foresee needs and take the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
If you have been involved with specific administrative tasks, describe what you have experience with. If you have not been assigned administrative duties, assure the interviewer that you learn quickly and are excited for the opportunity to learn a new role.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used various software and programs such as ABC and XYZ."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I performed a few admin duties during my internship. I helped maintain supplies in the general surgery ward for five weeks. I was great at working behind the scenes, resulting in efficiency for others. I am excited to learn new administrative duties if offered the position."
Written by Krista Wenz on July 17th, 2022
22. Some say a career in healthcare is a 'thankless job.' How do you stay inspired and motivated even when you may feel unappreciated for your work?
Why the Interviewer Asks This Question
The interviewer wants to know how you stay motivated, even on the most challenging days. They want to hear if your team's success motivates and inspires you or if the smiles on your patients' faces keep you going. The interviewer wants to hear that you are in this job for the right reasons and did not pursue a healthcare career for recognition.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Most healthcare professionals did not enter the industry for fame and recognition. They simply want to help people better their lives. When you describe that you do not require a lot of praise for doing your job, the interviewer will see that you are genuinely in the profession for the right reasons.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"My chosen career was helping people at exactly the point they were least capable of helping themselves. So, I have never needed thanks from my patients. It's not like I don't like positive reinforcement. Everyone does. But I made a point to find it elsewhere instead of expecting it from my patients. Nowadays, I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of people's lives."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks I can get is seeing my patients smile when they feel better. The majority of my motivation comes from simply helping people."
Written by Krista Wenz on July 17th, 2022
23. Imperial College Healthcare has over 200 specialty services we offer. If you could expand your knowledge and expertise in any area of healthcare, which would you choose and why?
Why the Interviewer Asks This Question
The interviewer would like to dig deeper into your areas of interest regarding healthcare services. They want to know that your passions align well with what Imperial College Healthcare NHS Trust offers. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Imperial College Healthcare would offer you.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
If you review the Imperial College Healthcare website before your interview, you will see the over 200 specialty services they offer. Then, focus on choosing one of those services you would be interested in learning more about. Don't forget to tell the interviewer why that area interests you.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"After looking at the extensive services you offer, I would choose to expand my knowledge in reconstructive surgery. This interest is one of the reasons I have applied to your company, as you offer many types of reconstructive surgery. This area fascinates me as I have a younger sister who had multiple facial surgeries after being attacked by a dog when she was three years old. She lost an ear and part of her nose, both of which have been reconstructed. I am amazed by what can be done and would like to learn more."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"An area that interests me is dementia care. I am signed up for a dementia care course that starts next week since my grandmother was recently diagnosed with early-onset dementia. She lives with me, and I want to learn how to better care for her as the disease progresses. If offered the position, I would be interested in exploring this area more with Imperial College Healthcare."
Written by Krista Wenz on July 17th, 2022
24. Imperial College Healthcare requires our team members to have strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?
Why the Interviewer Asks This Question
The success of the healthcare industry thrives on the accuracy of information and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, highlight that you are successful in organizing your day.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
The interviewer wants to ensure you are highly organized and accurate in your documentation. Describe how you stay organized even on the busiest of days and ensure accuracy in all of your reports.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I am a highly detailed person, and I thrive on having a high level of organization in my day. If I am offered a position with Imperial College Healthcare, you will never find me to be disorganized! This organization includes my scheduling, paperwork, and more. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong, as well."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I'm a bit of an organizational nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way, it's easier to transition care, and the patient has all their information in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can."
Written by Krista Wenz on July 17th, 2022
25. To work for Imperial College Healthcare, you must pass a drug test and full criminal background check. Do you consent to our requirements?
Why the Interviewer Asks This Question
Working in the healthcare industry means you are in contact with vulnerable patients, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check and drug test. If you have a criminal record or substance abuse problem, you must disclose this.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
You cannot get hired by Imperial College Healthcare if you will not pass the background check or drug test. If you do not have a criminal background or use drugs, assure the interviewer you will not have an issue with either. If you do have something that will show up in your background or drug test, you may want to reconsider applying to Imperial College Healthcare.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I have a clean criminal record and am happy to comply with any background check you require of me. I also have no issue with taking a drug test as I never have and never will use drugs."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have and can assure you my drug test will be clean."
Written by Krista Wenz on July 17th, 2022
26. Imperial College Healthcare believes in helping our patients be as healthy as they can be. What is your patient care philosophy?
Why the Interviewer Asks This Question
It's always a great idea to research the company before your interview. You want to know their care philosophy so your answer can reflect what is important to them. Describe the core of your care philosophy while aligning it with Imperial College Healthcare's ethos.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Imperial College Healthcare's ethos is to help everyone to be as healthy as they can be. They provide care whenever and however the patient needs, and their team listens and responds to their individual needs. Take your patient care philosophy and tie it in with the ethos of Imperial College Healthcare.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"Every day at work, I remind myself that everyone I come across has their struggles. I make sure to get to know my patients whenever possible. Every person we care for has a story, and everyone has the right to compassionate, individualized care."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"My patient care philosophy is similar to that of Imperial College Healthcare. I believe everyone has the right to be healthy, and I do what I can to make that happen. I feel that most patients just need someone to listen to them and educate them about their health. I actively listen to my patients and provide the care they need."
Written by Krista Wenz on July 17th, 2022
27. At Imperial College Healthcare, we take great pride in our outstanding relationships with our clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
Why the Interviewer Asks This Question
Assure the interviewer that you would treat everyone at Imperial College Healthcare with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired. Here are some ways to build strong relationships in the workplace:
- Have strong follow-up habits
- Offer sincere conversation
- Get to know people on a personal level
- Be trustworthy
- Avoid gossip
- Offer mutual respect
- Be mindful of your actions
- Compliment others
- Be positive
- Be a strong listener
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Focus on describing how you value workplace relationships and how you foster these relationships. The interviewer wants to hear that you will fit in with the company culture if hired.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I have earned compliments on my relationship-building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for Imperial College Healthcare if hired."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I am happy to hear that Imperial College Healthcare values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. I've had success in university and my internships by focusing on building a reputation for consistency and follow-up. What you describe is a good fit for me, and I'd like to represent a company that wants to create long-term sustainable partnerships."
Written by Krista Wenz on July 17th, 2022
28. Tell me about your healthcare-related education and training that makes you qualified for this position.
Why the Interviewer Asks This Question
The interviewer wants to see that you are qualified for the position. Walk the interviewer through your formal post-secondary education and any on-the-job training or internships.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Focus on describing where you received your training, what degrees and certifications you have, and when you received your training. If you are currently in school or plan to return, mention that in your response.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I received my nursing degree six years ago from London South Bank University. I also have additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with UK Healthcare. All of these experiences have helped prepare me for success in this role with Imperial College Healthcare."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I did my chemistry and medical school undergraduate at St. George's University of London. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I feel confident that I am highly qualified for this position."
Written by Krista Wenz on July 17th, 2022
29. Working in healthcare can be emotionally draining. Have you ever let your emotions interfere with your job?
Why the Interviewer Asks This Question
The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Keep in mind - almost everyone is an emotional creature to some degree. The interviewer understands this, but they want to ensure your emotions will not interfere with your work.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Describe how you keep your emotions at bay. You want the interviewer to know that you are compassionate and have feelings but won't let those feelings interfere with your work.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"Everyone is emotional to a certain degree, and I consider myself compassionate and caring. A healthcare career can sometimes be emotional; however, I focus on the positives. For instance, if we are close to losing a patient, I will focus on positive memories with them rather than the illness. This mindset has consistently allowed me to continue with a productive shift, no matter the emotions that come my way."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"We've all had those severe cases that can play on the emotions, but I have never let my emotions interfere with my work. A child dies, or you have to give someone a cancer diagnosis. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story; it's the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."
Written by Krista Wenz on July 17th, 2022
30. At Imperial College Healthcare, we seek to hire individuals who will be with us for the long-term. Are you dedicated to a career with our organization?
Why the Interviewer Asks This Question
Assure the interviewer of your dedication to a lucrative career with Imperial College Healthcare. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Imperial College Healthcare NHS Trust as long as possible.
Written by Krista Wenz on July 17th, 2022
Focus Your Answer On
Imperial College Healthcare invests a lot of time, energy, and money when choosing and training employees. The interviewer wants to ensure that you will be a good investment if they decide to hire you.
Written by Krista Wenz on July 17th, 2022
1st Answer Example
"I dedicated my entire career to the healthcare field. I find it incredibly rewarding and interesting because I get to help others, and every day brings new challenges! One of the reasons I applied for this role with Imperial College Healthcare is because I can see a long-term fit here. I plan to work my entire career with your organization."
Written by Krista Wenz on July 17th, 2022
2nd Answer Example
"I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked in multiple clinics. At this point in my career, I am ready to dedicate the rest of my career to one organization, and I see myself doing that with Imperial College Healthcare."
Written by Krista Wenz on July 17th, 2022