35 Fraser Health Authority Interview Questions & Answers
1. Rate your problem solving skills from 1-10. How do you justify your rating?
How to Answer
The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, it's essential that you remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.
Written by Darby Faubion
1st Answer Example
"I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be but all in all, I do feel that my problem-solving skills are above average. My supervisor and co-workers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."
Written by Darby Faubion
2nd Answer Example
"I would say I get a solid 8.3 on a scale of 10. Seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement, since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."
Written by Darby Faubion
2. Fraser Health Authority offers Medical Assistance in Dying referrals. What are your thoughts on this?
How to Answer
The idea of choosing to end one's life is a very touchy subject for some people. Fraser Health Authority's Medical Assistance in Dying refers to a doctor or nurse practitioner helping a person, at their request, to end their life. The person must want to voluntarily and intentionally end their life. As a note of reference, simply wanting to end one's life is not the only criteria for a referral. There is an in-depth interview, psychological testing, and terminal diagnosis requirement. The interviewer is asking what your thoughts are. It's important to remember that when someone asks your thoughts, share them, but also be respectful. Everyone does not have the same views, especially with regard to end of life choices.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"I have to say that there was a time when I would have emphatically said 'no' to any suggestion of purposefully ending one's life. However, after working hospice for a short time and seeing people at the end of their lives, I am more open to the idea. I think very strict criteria should be in place and an understanding that this is not an option for someone who is just 'tired of living.' My opinion would probably be frowned upon by many of my friends or co-workers, but having seen a side to terminally illness that they have not makes me feel more empathy toward those thinking of making this decision."
Written by Darby Faubion
2nd Answer Example
"I don't suppose anyone has ever asked my opinion about medically assisted dying. I actually feel torn about the concept. I was reared in a strict Christian home and that upbringing tells me that no man should end his own life. On the other hand, having worked in the healthcare industry for a number of years, I have seen many people in their last days. I feel like a decision of this magnitude should be carefully thought about and that a patient should be of sound mind enough to make this decision without interference from anyone else."
Written by Darby Faubion
3. What part of your healthcare career brings you the most stress?
How to Answer
Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).
Written by Darby Faubion
1st Answer Example
"The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on mine or my teams part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly."
Written by Darby Faubion
2nd Answer Example
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
Written by Darby Faubion
4. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
How to Answer
There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what Fraser Health Authority does.
Written by Darby Faubion
1st Answer Example
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career."
Written by Darby Faubion
2nd Answer Example
"I have a variety of interests within healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."
Written by Darby Faubion
5. If Fraser Health Authority hired you today, what would you accomplish first?
How to Answer
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.
Written by Darby Faubion
1st Answer Example
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Fraser Health Authority. I plan to make a positive impact very quickly."
Written by Darby Faubion
2nd Answer Example
This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X."
But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills.
Written by Darby Faubion
6. One of Fraser Medical Authority's specialty areas is Maternal Fetal Medicine. Have you ever worked in a maternity specialty area?
How to Answer
Fraser Medical Authority's Maternal Fetal Medicine works with pregnant patients who have at-risk conditions during pregnancy. Maternal Fetal Medicine offers genetic screening, ultrasounds, pre and post-natal care, and consultations with a referral from a physician. They also provide interpreters for those who speak a foreign language. The interviewer wants to see if you have experience working with this target population or if you would require training if hired.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"I have never worked specifically in maternity specialty, but I have experience with pregnant patients while working in the emergency department. I have personally helped deliver ten babies and transferred five more patients to labor and delivery. It was an incredible experience assisting with the births, and I would love to work in maternity if offered the chance."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"Yes, I have six years of experience working in labor and delivery, and I prefer the maternity specialty over others. I have worked in the emergency department, ICU, and medical floor, but maternity is my favorite. There is nothing like watching an infant coming into the world and the look of joy on the parents' and grandparents' faces. It is amazing to be able to witness something so beautiful."
Written by Krista Wenz on June 13th, 2022
7. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
How to Answer
Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.
Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.
Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.
Written by Darby Faubion
1st Answer Example
"Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Written by Darby Faubion
2nd Answer Example
"I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."
Written by Darby Faubion
8. What type of work environment do you dislike working in?
How to Answer
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.
Written by Darby Faubion
1st Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Darby Faubion
2nd Answer Example
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
Written by Darby Faubion
User-Submitted Answer
"Poorly managed and a chaotic one."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Try ending your response on a positive note. I have added a sample, below.
"I would say that a poorly managed or chaotic environment is not ideal. I enjoy working in a highly organized environment full of team collaboration and positivity."
9. In your opinion, what makes you a great problem solver?
How to Answer
Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.
Written by Darby Faubion
1st Answer Example
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Written by Darby Faubion
2nd Answer Example
"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."
Written by Darby Faubion
User-Submitted Answer
"I take the time to think carefully before making decisions and to work on creativity."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This response could have more impact as I'm not sure where 'work on creativity' would come into play. I have added an example, below.
"I am a great problem solver because I can compartmentalize all aspects of a problem, carefully making decisions. I also like to survey team members that I look up to, ensuring that we are all on the same page before a decision is made. When it comes to problem-solving, I like to be creative and tap into the resources available to me."
10. Fraser Health Authority supports a healthy work/life balance for all employees. How do you balance life and work?
How to Answer
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.
Written by Darby Faubion
1st Answer Example
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Written by Darby Faubion
2nd Answer Example
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."
Written by Darby Faubion
User-Submitted Answer
"I try to balance life and work by being present to what I'm doing wherever I am. When I'm at home, I'm home enjoying time by myself or with my husband and kids. When I am working, I'm focused on my work."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Very good answer. Well done!
11. We have implemented a Fast Track Clinic as part of our emergency department. Are you familiar with emergency clinics?
How to Answer
The Fast Track Clinic at Fraser Health Authority provides care to individuals presenting to the emergency department with minor ailments such as bruises, allergic reactions, infections, and lacerations. There is a separate area for non-urgent patients with its own team of nurses, physicians and unit clerks. Eligible individuals are redirected from the main emergency area for registration, assessment and treatment as appropriate. The concept behind fast track clinics is becoming a growing trend as healthcare facilities explore ways to reduce wait times, especially in emergency departments. Share your thoughts with the interviewer.
Written by Darby Faubion
1st Answer Example
"One of the most common complaints we ever received in the emergency department where I used to work was the long wait times. I think the idea of a Fast Track Clinic is a brilliant way to separate emergency patients from non-emergent so that each group of patients can be given quality care in a timely manner."
Written by Darby Faubion
2nd Answer Example
"I have never worked in a facility that had a fast track clinic, but I am very supportive of the concept. As a nurse, I can tell you it is frustrating to have to tell a patient who has been waiting for a long while that someone else has to be moved ahead of them. Most patients are understanding when an emergency occurs, but if we can provide care to non-emergency patients while assessing and caring for emergencies, I believe it will alleviate stress for patients and healthcare providers alike."
Written by Darby Faubion
User-Submitted Answer
"I am not aware of these emergency clinics but I am intrigued to know more."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Showing an interest is a great start!
12. Why do you think you will be successful in this role with Fraser Health Authority?
How to Answer
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Fraser Health Authority. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.
Written by Darby Faubion
1st Answer Example
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Written by Darby Faubion
2nd Answer Example
"I believe my success with Fraser Health Authority will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
Written by Darby Faubion
User-Submitted Answer
"I believe I will do well in this role because I have worked in a similar position for two years and it seems that FHA provides a good work environment conducive to success."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Try adding in further detail as it's pretty general to say you've worked in a similar role. Perhaps it's specific patient exposure, certain software, or coursework that you have taken in the past. I have added a sample, below.
"In your job posting you asking for candidates experienced in (A), (B), and (C). I have over two years of experience in these areas, which will greatly contribute to my success at FHA. Also, your work environment is conducive to success which will ensure continued momentum and growth on my part."
13. Fraser Health Authority sponsors a Healthy Weights Program. Have you ever participated in a weight loss program either as a patient or healthcare provider? If so, what are your thoughts on these programs?
How to Answer
Obesity is the cause of several diseases, including cardiac disease and Diabetes. The Healthy Weights program supports and educates children and teens ages 6-17 and their families to adopt a healthy lifestyle. The program offers activity sessions and discussions regarding healthy eating, active living, and emotional issues around eating. Many insurance companies now offer incentives for their clients to lose weight to become more healthy, thus reducing the expense concerning weight-related healthcare. The interviewer wants to hear if you have participated in a weight loss program to see how effective it was and if you support this type of program.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"No, I have never participated in a weight loss program. I have been on the thinner side my entire life and have trouble consuming enough calories to gain weight. I am healthy, but my physician says I have accelerated metabolism, so it is difficult to put on weight. I completely support weight loss programs as I realize it is difficult for many people to lose weight. I also understand the importance of educating people on leading a healthy lifestyle from an early age. I think it is wonderful that Fraser Health Authority sponsors a Healthy Weights Program and would love to be involved in some capacity."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"Yes, I participated in a weight loss program offered through my insurance company five years ago. I had trouble losing weight after the birth of my third child and received an email from my insurance company describing the program. I enrolled in the six-month program and successfully lost the 10 kilograms that would not leave. I enjoyed the education and support and adopted a healthier lifestyle for my family and me."
Written by Krista Wenz on June 13th, 2022
User-Submitted Answer
"I haven't personally participated in a Healthy Weights Program but I support them and think they are terrific. They provide motivation and support for individuals to change their lifestyles."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You expressed your support very well. Nice answer!
14. Fraser Health Authority was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
How to Answer
Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.
Written by Darby Faubion
1st Answer Example
"I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."
Written by Darby Faubion
2nd Answer Example
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to Fraser Health Authority in hopes to be considered for the median salary for the role."
Written by Darby Faubion
User-Submitted Answer
"I'd be happy to start at a lower salary with the hope to demonstrate my value as an asset to the team."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Asking for future growth is a great way to set up this response. Well done.
15. What is your greatest strength as a healthcare professional?
How to Answer
There are many great strengths healthcare professionals possess, such as compassion, empathy, critical thinking, communication, problem-solving, and interpersonal skills, to name a few. The interviewer wants to hear what you consider your greatest strength to determine how you can benefit Fraser Health Authority if hired.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"My greatest strength as a healthcare professional is my compassion for others. I genuinely feel for my patients and their loved ones and think my compassionate nature offers comfort during challenging times."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"As a healthcare professional, my greatest strength is my ability to remain calm during stressful situations. I worked in emergency care for twelve years and learned to remain calm and professional while working in the most stressful conditions."
Written by Krista Wenz on June 13th, 2022
16. What skill would you like to improve and why?
How to Answer
This question is similar to asking about your greatest weakness and what you are doing to improve. Some interviewers dislike using the term weakness, so they will ask about a skill you would like to improve. You want to share a work-related skill, not a personal one. However, be sure you do not use a skill that is essential to your job duties, which would keep the interviewer from offering you the position.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"A skill I would like to improve is delegating tasks. I know it is an essential skill as a healthcare professional, and I am working on improving in this area. I am used to doing things myself and not asking for help, so it is a concept I am getting used to. To improve, I became the volunteer coordinator at my current job. My job is to assign tasks to the volunteers and follow up with them when they are done. Since I was appointed to this position, it has become much easier to delegate assignments and ask for help when needed."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"I am working on improving my typing speed. Currently, my speed is 40 words per minute, which is considered average. However, my goal is to increase my speed to 60 words per minute. I signed up for an online typing course and started three days ago. The course outline says students can go from average to advanced in thirty days, spending thirty minutes a day practicing. I aim to be at 60 words per minute in the next thirty days."
Written by Krista Wenz on June 13th, 2022
17. After everything we have discussed in the interview, do you have any questions for me?
How to Answer
Interviewers hope to cover any questions you might have during the interview. When they ask if you have any questions, it is always recommended to ask at least one or two questions. It shows the interviewer you are interested in the company and the position and eager to learn all you can. Be sure the questions you ask could not be answered by visiting the company website or reviewing the job description. The interviewer does not want to answer questions you could find by researching the organization.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"Thank you for asking. Yes, I do have a few questions. Could you please describe the company culture? Also, what is the schedule for this position? I am flexible but would like an idea of the hours I would be working."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"Thank you for asking. Yes, I do have a couple of questions. First, what is the company's primary goal for this position in the next 12 months? And second, is there anything from my background and experience that I can clarify for you?
Written by Krista Wenz on June 13th, 2022
18. Are you available to work nights, weekends, and holidays when needed?
How to Answer
Working in a healthcare position requires flexibility with your schedule. Healthcare is a 24/7 job, and the interviewer wants to hear that you are available to work nights, holidays, and weekends when needed. When you show that you are flexible with your schedule, the interviewer will see that you understand the job's demands and that you are a team player.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"Yes, I am available to work whatever schedule you assign. I have worked in healthcare for fifteen years and understand the demands of the job. I have no outside obligations that will keep me from working holidays, weekends, or nights."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"Yes, I can work whenever you need me to. I enjoy working a non-traditional schedule, including weekends and holidays. I have a night class I take twice a week, but my professor is flexible if I need to miss a class due to work. Also, my family is used to my schedule, and we celebrate holidays and special events on my days off."
Written by Krista Wenz on June 13th, 2022
19. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
How to Answer
The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.
Written by Darby Faubion
1st Answer Example
"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."
Written by Darby Faubion
2nd Answer Example
"My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."
Written by Darby Faubion
20. At Fraser Health Authority we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
How to Answer
Like most companies, Fraser Health Authority invests a lot of time and money in interviewing, hiring, and training new employees. The hiring manager would like to know that you are dedicated to your career in healthcare and that you will be a long-term team member if hired.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"Yes, I am extremely dedicated to a career in the healthcare field. I knew from a young age that I wanted to work in a job helping others. After suffering an accident as a teenager, I decided I wanted to go into nursing, as all of my nurses were incredible. I cannot see doing anything else, and I look forward to a long and lucrative career with Fraser Health Authority."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"Oh, I am very dedicated to a career in healthcare. I started as an emergency medical technician and found I was drawn to working in a hospital where I had more patient interaction. I went to nursing school and set my sights on your organization due to your stellar reputation and my interactions with the staff here. My long-term goals are to continue my education and advance to a management position with your organization."
Written by Krista Wenz on June 13th, 2022
21. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
How to Answer
The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.
Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:
- Expressive
- Communicative
- Open
- Unreserved
- Warm Hearted
Written by Darby Faubion
1st Answer Example
"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way. "
Written by Darby Faubion
2nd Answer Example
"This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."
Written by Darby Faubion
22. Fraser Health Authority's iConnect Health Center offers education and exercise classes to help patients manage chronic conditions. Have you worked more with chronic or acute illnesses?
How to Answer
iConnect Health Center classes are designed with patients who suffer from chronic conditions in mind. Statistically, over 60% of clients who suffer from one chronic illness will often develop another. The goal of Fraser Health Authority is to help patients manage their current condition and prevent any additional diagnosis from developing. Some classes include: Healthy Eating Series,
Weight Management, Stress Management, Managing Blood Pressure, Managing Cholesterol and Medication Management. While experience working with chronic conditions may not be necessary for the job for which you are applying, this is a good time to share any experience you do have with the interviewer.
Written by Darby Faubion
1st Answer Example
"I actually have experience working with both chronic and acute patients. I worked in the emergency department for a few years which, obviously, was acute care. I also worked in a long-term care facility where the majority of the clients had at least one chronic condition that was managed. I love the idea of having classes to educate patients regarding things that they can do independently to help manage their health. iConnect Health Center sounds like a great opportunity for patients to learn and grow."
Written by Darby Faubion
2nd Answer Example
"The majority of my experience has been in acute care. However, although I worked in acute care, many of our patients came in due to exacerbations or complications related to a chronic condition. Although acute and chronic illnesses are very different, many are very closely related to one another. I would love to visit the iConnect Health Center. It sounds like a great place for patients to feel like they can take an active role in their own care."
Written by Darby Faubion
23. At Fraser Health Authority we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
How to Answer
Assure the interviewer that you would treat everyone at Fraser Health Authority with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.
Written by Darby Faubion
1st Answer Example
"I have often been complimented on my relationship building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for Fraser Health Authority."
Written by Darby Faubion
2nd Answer Example
Some ways to build strong relationships in the workplace:
- Have strong follow-up
- Offer sincere conversation
- Get to know people on a personal level
- Be trustworthy
- Avoid gossip
- Offer mutual respect
- Be mindful of your actions
- Compliment others
- Be positive
- Be a strong listener
Written by Darby Faubion
3rd Answer Example
"I am happy to hear that Fraser Health Authority values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. In the past, I've had a lot of success by focusing on building a reputation for consistency and followup. What you describe is a good fit for me, these skills are valued by reputable vendors, and I'd like to represent a company that wants to create long-term sustainable partnerships."
Written by Darby Faubion
24. Fraser Health Authority offers older adult substance use services. Can you think of why it may be beneficial to offer this service to a target group such as older adults?
How to Answer
Substance abuse is becoming more commonplace across gender and age gaps. Different age groups have different stressors that may lead to substance use/abuse. Part of Fraser Health Authority's effort to reduce substance use is their Older Adult Substance Use Service. The service provides counseling and support for adults who are 65 and older and their loved ones who are concerned about substance use. They offer screening and assessment; consultation; brief intervention; individual, family, and group counseling; as well as referrals, education and support to clients misusing substances. Share your thoughts on this service. If you have any personal/family experience with substance abuse, this is a good time to show the interviewer that you can personally relate to why the service is so important.
Written by Darby Faubion
1st Answer Example
"I can definitely see where offering support to older adults in this area could be very beneficial. I believe each lifespan experiences different things that bring stress. For the older generation, I can see where changes in their lives such as losing friends or loved ones, having to move from their home, or loss of a job may cause a feeling of hopelessness. This is where I've seen substance abuse come in with older adults. I think offering support to people within certain age groups is a great. I believe encouraging these clients to participate in group counseling may alleviate some of their feelings of loneliness, as well."
Written by Darby Faubion
2nd Answer Example
"I think that age appropriate interventions are essential when treating substance abuse. Teenagers and older adults do not think the same or process feelings the same. If that is so, treatment for them should not be the same. I applaud Fraser Health Authority for recognizing the significance of the effects that age may have on a person's choices with regard to substance use."
Written by Darby Faubion
25. In order to work for Fraser Health Authority, you must be able to pass a full criminal background check. Do you consent to a full background check?
How to Answer
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.
Written by Darby Faubion
1st Answer Example
"I have a clean criminal record and am happy to comply with any background check you require of me."
Written by Darby Faubion
2nd Answer Example
"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."
Written by Darby Faubion
3rd Answer Example
"I have a misdemeanor on my record from 15 years ago. I am happy to continue in the interview process and comply with your background checks should you allow for some exceptions."
Written by Darby Faubion
26. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
How to Answer
The interviewer wants to hear that you are organized and pay attention to detail. As a healthcare professional, you must keep your day organized to keep work flowing smoothly while accurately and properly documenting every detail. Tell the interviewer how you stay organized. You may be the type of person to write lists, use an organizational or management tool, or set up alerts to ensure the day flows smoothly. Assure the interviewer that you are a detail-oriented and organized healthcare professional.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"I would describe myself as a detail-oriented and highly organized person. I pride myself on catching even the slightest errors in reports and remembering the smallest details when speaking with patients and family members. I stay organized by using a time-management app that alerts me to every appointment and high-priority tasks that need to be accomplished. My attention to detail and organizational skills have been mentioned in many performance reviews by my supervisors and in a letter of recommendation by my college professor. I have copies of both if you would like them for your file."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"I ensure my work is properly organized by using a day planner. I may be old school, but I prefer to write down lists of tasks that need to be accomplished and prioritize the most urgent tasks first. I ensure my documentation is complete by double-checking everything for accuracy. In the ten years I have worked in healthcare, I have only had one instance where the quality assurance team needed me to clarify my documentation."
Written by Krista Wenz on June 13th, 2022
27. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
How to Answer
The interviewer would like to dig deeper into your true areas of interest when it comes to healthcare services. They want to know that your passions align well with what Fraser Health Authority is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Fraser Health Authority would be offering you.
Written by Darby Faubion
1st Answer Example
"If I could expand my expertise in any healthcare service area I would choose anything within primary care. This is one of the reasons I have applied with your company. I feel that your focus will be a great fit with my long-term career goals."
Written by Darby Faubion
2nd Answer Example
"I'm interested in research. One of the things that attracted me to working with your company is your ongoing community-based research collaborations. I'd be curious to hear if the [clinic/hospital/program] had any needs in this area. Is this something junior staff can be involved in?"
Written by Darby Faubion
28. Fraser Health Authority has an adolescent day treatment program that provides services to youth who are experiencing severe psychiatric difficulties. Have you ever worked with youth with mental health disorders?
How to Answer
There was a time when the idea of children or adolescents being affected by a mental health disorder was not popular. With on-going research and studies, more attention is being focused on assessing pediatric mental health as well as physical health. While mental health medicine is an in-depth specialty, just like other medicine, adolescent mental health disorders are treated with a specific approach. Some mental health professionals choose to treat only adults. This could be because, as children grow and mature, there are so many changes (hormonal, personality, etc) that, unless one is specifically trained to identify adolescent disorders, certain treatment options may be overlooked. Fraser Health's adolescent day treatment program focuses on only adolescent psychiatric disorders. Share your thoughts with the interviewer.
Written by Darby Faubion
1st Answer Example
"I think the healthcare professionals who choose psychiatry as a specialty field are an elite group. I have always been fascinated with the study of psychiatry. I have never worked directly with youth who have been diagnosed with a mental health disorder, but I have volunteered at a youth center that had some children there who had been diagnosed with schizophrenia. It was difficult to see the way the disorder affected them."
Written by Darby Faubion
2nd Answer Example
"I worked part-time at a mental health clinic in (city) a few years ago. Although the majority of our clients were adults, we did have a few adolescent patients from time to time. I think having a day treatment program for adolescents is a great way to treat them on their own level and offer personal support."
Written by Darby Faubion
29. We sponsor a Child Injury Prevention Program that is available to parents and guardians of children 6 years of age and younger. Are you familiar with our children's programs and what experience do you have working with children?
How to Answer
Frazer Health Authority's Child Injury Prevention Program promotes awareness and understanding of circumstances leading to abuse and neglect, and teaches ways to manage occurrences. Signs of abuse and neglect of both the elderly and children is more closely monitored in society today. The main goal is always prevention rather than correction. If you have any experience, share it with the interviewer.
Written by Darby Faubion
1st Answer Example
"I used to work between the Labor & Delivery unit and Pediatrics. We noticed a trend regarding child abuse and neglect among younger mothers. As we began to investigate the situations and try to offer help and support, it became evident that many of these young mothers did not have a support system and had not been taught coping mechanisms. I truly believe that offering programs like this could be what saves some children."
Written by Darby Faubion
2nd Answer Example
"I think this is a great approach to educating and assisting parents and guardians of young children! I feel like education is the key that unlocks so many doors. If there are opportunities to volunteer in this program, I would definitely be interested!"
Written by Darby Faubion
30. At Fraser Health Authority we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
How to Answer
Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with Fraser Health Authority fit into your longer-term plans?
Written by Darby Faubion
1st Answer Example
"In 3-5 years I would like to see my career with Fraser Health Authority include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here."
Written by Darby Faubion
2nd Answer Example
"One of the attractive points of working for Fraser Health Authority is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years I'd like to be grounded in the clinic, learn about this site, your patient base and earn certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach so it would be nice to do something formal in that context...health-education or fundraising."
Written by Darby Faubion
31. Fraser Health Authority seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
How to Answer
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Written by Darby Faubion
1st Answer Example
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Written by Darby Faubion
2nd Answer Example
"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
Written by Darby Faubion
32. We have partnered with Creekside Withdrawal Management Detox Service. Do you have any experience personally or professionally with drug detox programs?
How to Answer
Describe any personal or professional experience you have with drug detox programs. The interviewer asks this question to see what experience you have working with their target population. When they ask if you have personal experience, they want to know if you have had a friend or loved one go through a drug detox program. When staff has a personal experience, they tend to be more compassionate and empathetic to the patient. However, you will not automatically be disqualified as a candidate if you do not have prior experience. Assure the interviewer that you have compassion and empathy for all patients regardless of previous experience.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"Since I am new to this field, I do not have professional experience working with drug detox programs. However, my father is a recovering alcoholic and drug user. When I was thirteen, he entered a withdrawal management detox program. He spent almost a year of inpatient and outpatient treatment, and I clearly remember what that entailed. My family also attended counseling to understand what my father was going through and how we could support him. It was challenging for everyone involved, but my father became clean and sober and has been for fifteen years now."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"I do not have personal experience with drug detox programs, as my family and I have never used drugs or alcohol. But, I do have professional experience and have worked with drug detox programs for the past four years. That is one of the reasons I applied to Fraser Health Authority as I am interested in continuing my work with patients who chose to improve their lives free of drugs and alcohol."
Written by Krista Wenz on June 13th, 2022
User-Submitted Answer
"I don't have any personal experience and very limited professional experience. The only experience I have is when I worked at the hospital we would offer detox services for people with certain substances. The programs there are voluntary and we encouraged them to try if they had insurance to cover the cost."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Avoid underestimating the experience that you have with these services. I have re-framed your response a bit, below.
"When I worked at {hospital name} we would offer detox services for people on illegal and pharmaceutical substances. The programs were voluntary and highly encouraged. I look forward to learning more about your detox service collaboration with Creekside."
33. How would you describe your personality?
How to Answer
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. Your example could include buzzwords such as introverted, energetic, and confident.
Written by Darby Faubion
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Darby Faubion
2nd Answer Example
"I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me."
Written by Darby Faubion
34. Fraser Health Authority has a diverse workforce. When have you worked amongst a diverse group of people?
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
Written by Darby Faubion
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."
Written by Darby Faubion
2nd Answer Example
"I am so glad you pointed out your need for diversity at Fraser Health Authority. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
Written by Darby Faubion
User-Submitted Answer
"I have lived in New York City for almost ten years and before this in Seattle for five years. Each city has provided work opportunities with diversity in race, ethnicity, age, languages and religions."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great example- nicely done.
35. Do you prefer to work in a team based position or individually?
How to Answer
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.
Written by Darby Faubion
1st Answer Example
"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
Written by Darby Faubion
2nd Answer Example
"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
Written by Darby Faubion