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Adventist Health Interview

30 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Wellness     Healthcare Services    

Question 1 of 30

What type of work environment do you dislike working in?

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What type of work environment do you dislike working in?

Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position before the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

Rachelle's Answer #1

"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

Rachelle's Answer #2

"I prefer to focus on the positive, so if it's okay, I would like to share with you my ideal work environment. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."


It is often said that a career in healthcare is a 'thankless job.' How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.

Rachelle's Answer #1

"My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays, I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of people's lives."

Rachelle's Answer #2

"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."


Tell me about yourself.

Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.

Rachelle's Answer #1

"A bit about me - I love to travel, read, and conduct research. I spent the past few months traveling the world with Doctors Without Borders. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and had been actively looking for new work for the past couple of weeks. I am eager to getting into the routine of a career again."

Rachelle's Answer #2

"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit. New to my career in healthcare services, my biggest goal is to take as many related courses as possible. I am eager to get a great start on my career."


Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?

To succeed in the healthcare services industry, you should have a substantial level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of empathy for others?

Some ways to describe yourself could be:

- Understanding
- Warm-hearted
- Empathetic
- Responsive
- Charitable
- Tender-hearted

Rachelle's Answer #1

"I understand that compassion is one of the top qualities that I need to bring to the workplace, being in the healthcare services profession. I consider myself a very compassionate individual. I am warm-hearted, responsive to my patients' needs, and always empathetic."

Rachelle's Answer #2

"Yes, I most certainly consider myself a compassionate person. I take the opportunity to understand and help others whenever possible. While attending university, I spent a lot of time volunteering at a local hospice - not only for the added experience but also to give back to others. I look forward to continuing this level of compassionate care with your organization."


When have you shown a willingness to learn a new method or new approach to solving a problem?

Being flexible and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example, but make sure to spend more time highlighting the resolution rather than the problem.

Rachelle's Answer #1

"When our facility came under new management last year, many new methods and policies came into place. I was able to learn some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process."

Rachelle's Answer #2

"They say people in healthcare are 'lifelong learners.' I'm now old enough to realize that its difficult to be always adapting. I think my 45-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. It's not about who is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions, and I had to adapt to overcome my former way of thinking."


Adventist Health seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

Rachelle's Answer #1

"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a shared waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."

Rachelle's Answer #2

"We had many group projects in university, and I noticed a consistent problem with team members showing up late for meetings or messaging in sick at the very last moment. As the team leader, rather than getting upset, I proposed that when a team member disrespectfully dropped the ball, they would be asked to leave the group and find a new group or commit to an independent project. I felt this encouraged accountability and showed teamwork as a privilege rather than a right. Team member commitments increased as did work ethic among the groups."


In your opinion, what makes you a great problem solver?

Employers want to know that you have a systematic approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

Rachelle's Answer #1

"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas."

Rachelle's Answer #2

"I believe I am a great problem solver because I am sure to gather as many facts as possible. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a decision that might seem off the beaten path."


How would you describe your personality?

Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. Your example could include buzzwords such as introverted, energetic, and confident.

Rachelle's Answer #1

"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

Rachelle's Answer #2

"I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me."


Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

Think about that one person at work who is hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone, and be sure to end your response on a positive note.

Rachelle's Answer #1

"I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could prepare for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

Rachelle's Answer #2

"During my internship, I had a fellow student who didn't pull their weight. This unmotivated person created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our professor noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."


In order to work for Adventist Health, you must be able to pass a full criminal background check. Do you consent to a full background check?

Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.

Rachelle's Answer #1

"I have a clean criminal record and am happy to comply with any background check you require of me."

Rachelle's Answer #2

"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."


What part of your healthcare career brings you the most stress?

Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (Ie: a healthcare worker should not find facing illness to be the most stressful part of the job).

Rachelle's Answer #1

"When the schedule is running behind due to lack of hustle on mine or my team's part, I find it stressful. I like to be on time with my schedule to ensure that our patients and clients get the proper, timely help that they need."

Rachelle's Answer #2

"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."


Tell me about your healthcare related education and training.

Walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position.

Rachelle's Answer #1

"I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services.' All of these experiences have helped prepare me for success in this role with Adventist Health."

Rachelle's Answer #2

"I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with some different teaching styles."


Adventist Health has a diverse workforce. When have you worked among a diverse group of people?

Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

Rachelle's Answer #1

"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable and happy in this type of environment because it offers me unique learning opportunities."

Rachelle's Answer #2

"I am so glad you pointed out your need for diversity at Adventist Health. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."


At Adventist Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

Assure the interviewer that you would treat everyone at Adventist Health with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.

Some ways to build strong relationships in the workplace:

- Have strong follow-up habits
- Offer sincere conversation
- Get to know people on a personal level
- Be trustworthy
- Avoid gossip
- Offer mutual respect
- Be mindful of your actions
- Compliment others
- Be positive
- Be a strong listener

Rachelle's Answer #1

"I have earned compliments on my relationship-building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for Adventist Health."

Rachelle's Answer #2

"I am happy to hear that Adventist Health values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. I've had success in university and my internships by focusing on building a reputation for consistency and followup. What you describe is a good fit for me, and I'd like to represent a company that wants to create long-term sustainable partnerships."


In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.

Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:

- Expressive
- Communicative
- Open
- Unreserved

Rachelle's Answer #1

"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance, - if we are close to losing a patient, I will focus on positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift, no matter the emotions that come my way. "

Rachelle's Answer #2

"This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those severe cases. A child dies, or you have to give someone a cancer diagnosis. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."

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