31 Mercy Health Interview Questions & Answers
1. Mercy Health prides ourselves on having a diverse workforce. When have you worked with a diverse group of people?
Why the Interviewer Asks This Question
The interviewer asks this question to see how well you would fit in at Mercy Health while working with a diverse workforce. If you mention that you have worked with various groups of people and enjoy learning from others, it shows you can get along with many people. If you have not worked with diverse groups and seem hesitant to do so, the interviewer may consider passing you over for another candidate.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Focus on assuring the interviewer that you work well with diverse groups and welcome diversity and inclusion. Mercy Health wants to hire employees who work well with various groups of staff members and also patients.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable and happy in this environment because it offers me unique learning opportunities."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I am so glad you pointed out your diverse workforce at Mercy Health. I greatly value diversity and inclusivity in the workforce. I think having a diverse workforce in the healthcare industry is imperative, as we encounter patients from different cultures and socio-economic backgrounds. I believe it makes them more comfortable when they see a healthcare professional they can identify with and more easily trust."
Written by Krista Wenz on June 30th, 2022
2. Mercy Health was initially looking for someone with at least 5 years of experience for this position. Considering you have less than 5 years of experience, would you be willing to negotiate a lower salary for this position?
Why the Interviewer Asks This Question
The interviewer asks this question to see if you are willing to earn your way up if they do not offer you top compensation. Discuss with the interviewer what you would expect for compensation if offered this position.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Focus on negotiating a salary that works for you and considers the hard work and effort you have put into your career. Do not sell yourself short.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I would be happy to earn my way to the top compensation level if required. I assure you that, despite my being shy of experience by a couple of years, I am a top performer, and you would not be disappointed in my performance if you choose to hire me."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I look forward to proving my worth to Mercy Health in hopes of being considered for the median salary for the role."
Written by Krista Wenz on June 30th, 2022
3. Do you think it is possible to be a good team member, yet disagree with the leader?
Why the Interviewer Asks This Question
The interviewer wants to know that you can be diplomatic in the workplace, even when you may disagree with your leader. Show the interviewer that you can be a good team member yet disagree with the leader occasionally. Explain that you believe everyone is entitled to their own professional opinion yet capable of maintaining respect for each other simultaneously. Be sure to mention that even if you disagree with the final decision they make, you support the direction the team is heading.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
If you have a workplace example where you disagreed with the leader, use that in your response. Be sure to highlight that although you disagreed with the leader, you remained a professional and dedicated team member.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I think it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I believe that being a good team member is more about attitude than compatibility. You do not need to agree with everyone 100% of the time to be effective in your job. I recently had a supervisor ask our team to do something we disagreed with. But, it wasn't something that was unethical or immoral, so we figured he had a reason for wanting us to do that assignment in that manner."
Written by Krista Wenz on June 30th, 2022
4. Why do you think you are a good fit for this position with Mercy Health?
Why the Interviewer Asks This Question
The interviewer asks this question to see why you think they should hire you. After reviewing Mercy Health's website and job description, explain why your characteristics, experience, and knowledge will benefit Mercy Health if hired.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Mercy Health. Discuss the reasons why you will be great at this job. Talk about your qualifications and skills that will help you do this job well. If you can, match your strengths to the requirements outlined in the job description.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I know I will succeed in this role because I have worked in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I believe my success with Mercy Health will come from having the hard and soft skills you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
Written by Krista Wenz on June 30th, 2022
5. What skill would you like to improve and why?
Why the Interviewer Asks This Question
This question is another way to ask you what your greatest weakness is and what you are doing to improve. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. The interviewer wants to see that you are humble enough to identify an area you would like to enhance and determined enough to make a change. Choose a skill that is not a core one for this position, and be sure to have an action plan in place for improving this skill.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Perhaps you are watching TED talks to improve skills in a particular area, reading the latest-and-greatest book on the subject, or are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I believe I could improve some technical skills, including Microsoft Excel and Word. Currently, I am at an intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in a weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I would like to improve my Spanish-speaking skills. I work with many patients from Mexico and Latin America and would like to be able to speak fluently. My patients said they would rate me at about 80% fluency, but I want to get to 100%. I have been studying Spanish textbooks for the past month, which has helped a little. I recognize I need to speak with someone to improve, so I hired a tutor and start online classes this week. After interviewing my tutor, he said I should be at 100% fluency in two months or less."
Written by Krista Wenz on June 30th, 2022
6. Rate your problem solving skills from 1-10. How do you justify your rating?
Why the Interviewer Asks This Question
The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, you must remain realistic. Everyone has room for improvement! Be sure to justify your score as well.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
As a healthcare professional, you must have strong problem-solving skills. Focus on giving yourself a high rating with justification for that rating, and be sure not to rate yourself too low.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be, but all in all, I do feel that my problem-solving skills are above average. My supervisor and coworkers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I have a letter of recommendation from a previous supervisor who commented on my amazing problem-solving skills. Based on that letter, I would rate myself a 9. I did not rate myself a 10 because I know there are always ways to improve my skills."
Written by Krista Wenz on June 30th, 2022
User-Submitted Answer
"I would rate my problem-solving skills as 8. I have received from my previous managers and colleagues about how I think and react fast in critical situations. That they can always rely on me. The reason I give myself an 8 is that I am sure when I work in your workplace, I will have a fresh challenge and I will have more to learn for me to be able to problem-solve efficiently."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! Choosing to rate yourself in this area as an 8 is good because it shows that while you're confident in your problem-solving abilities, you still recognize that there's always room for improvement. It's also positive that you mention feedback you've received from managers and colleagues as this gives your claims more credibility. To further strengthen your answer, use the STAR method to provide an example highlighting your problem-solving capabilities. The interviewer wants assurance that you are a quick and creative problem solver. Good job!
7. In your opinion, what makes you a great problem solver?
Why the Interviewer Asks This Question
Employers want to know that you have a systematic approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver and your ability to come up with innovative solutions.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Focus on describing a few qualities that make you a great problem solver. Better yet, if you have a copy of a letter of recommendation or performance review highlighting your critical thinking and problem-solving skills, share that information with the interviewer.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision-making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I believe I am a great problem solver because I am sure to gather as many facts as possible. I look at the problem and its potential solutions from multiple angles and am not afraid to make a creative decision that might seem off the beaten path."
Written by Krista Wenz on June 30th, 2022
8. How would you describe your ideal work environment?
Why the Interviewer Asks This Question
The interviewer asks this question to determine if your ideal work environment aligns with the company culture. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Focus on describing a positive work environment as your ideal place to work. Most healthcare positions are a positive, encouraging, and supportive environment, which Mercy Health aims to provide.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Darby Faubion
2nd Answer Example
"My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
Written by Krista Wenz on June 30th, 2022
9. The healthcare industry is constantly evolving. How do you stay current on the changes in your field?
Why the Interviewer Asks This Question
Employers expect employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! List several ways you receive your industry knowledge and stay on top of trends. Assure the interviewer that you find it essential to keep current in your field.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken. Lastly, it is a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"Every morning, I listen to X Podcast because I find the information fresh and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I am an avid fan of Google alerts! I receive an email with the related information whenever there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."
Written by Krista Wenz on June 30th, 2022
10. Mercy Health has opportunities in both Ohio and Kentucky for employment. Have you considered relocating from one of these states to the other?
Why the Interviewer Asks This Question
With an organization the size of Mercy Health, unless you work in one specialty area, there probably won't be any need to relocate. However, the interviewer is asking this question to see if you would ever be willing to move to secure a permanent placement within the company. If you are happy where you are, say so. If you have considered moving or wouldn't mind a 'change of scenery,' this may be your chance! There is no wrong answer here.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Focus on being completely honest in your response. If you would be interested in moving to Ohio or Kentucky, let the interviewer know you are flexible and would be happy to do what is best for Mercy Healthy. If you do not wish to relocate, explain why you are content where you are.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I have lived here most of my life, and honestly, I have to say I haven't ever given serious thought to moving. I do desire to find placement with a company that I can become rooted in and grow. That said, although I would prefer to stay in Ohio, if I am given the opportunity to advance my career and remain within the same company, I would certainly entertain the idea of relocation to Kentucky."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"At this point in my life, I am not prepared to relocate. My husband and I bought a house here three years ago to be closer to family, and we are strongly rooted in our community. I want to be a team player and do what is best for Mercy Health, but I am sorry that does not include moving out of state."
Written by Krista Wenz on June 30th, 2022
11. Mercy Health was recently recognized for donating an automated external defibrillator (AED) to St. Rose of Lima Catholic Church in Metropolis. Do you have any volunteer experience you would like to share?
Why the Interviewer Asks This Question
The interviewer wants to know if you have any volunteer experience as it shows you are a compassionate and thoughtful person who cares about helping others. These are excellent qualities to possess as a healthcare professional, and your volunteer experience reveals a lot about your character.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
If you have volunteer experience, describe how long you have volunteered and with what organizations. If you have not had time to volunteer, you can explain that you have not had much time to offer but are interested in helping however you can. Even if you have helped family members or neighbors who needed assistance with a task, you can share that in your response.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"Yes, I have volunteered with numerous organizations since I was eight years old. My mother taught me the importance of helping others, and she would take me with her when she volunteered at the church. Over the years, I have stocked and organized food pantries with donated goods, fed the hungry, worked as a track coach at the Special Olympics, and spent time at the local animal shelter playing with the animals. I enjoy helping others and continue to do so to this day."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"That was an amazing gift you donated to the church, and I'm sure they greatly appreciated it! Yes, I love to volunteer and do so at least once a week. I have numerous organizations I work with, like Big Brothers Big Sisters, my local church, my son's middle school, and the local food bank. If there are any volunteer opportunities with Mercy Health, I would be interested in being involved."
Written by Krista Wenz on June 30th, 2022
12. Mercy Health offers many specialty services. Outside of the area you are trained in, what other healthcare specialty interests you?
Why the Interviewer Asks This Question
The interviewer asks this question to see if you are interested in any other specialty services Mercy Health offers. Often, healthcare organizations like to hire for different positions in their facility from within to cut down on the hiring process. If you are interested in other specialty services, the interviewer can make a note in your file for future reference.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Review Mercy Health's website before your interview and learn what specialty services they offer. You want to ensure that your area of interest is a specialty service Mercy Health provides. Finding something you are interested in with the numerous services Mercy Health offers should not be difficult.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I feel that this particular focus is not as popular as some, and becoming an expert in it would offer me many career options. Plus, I really enjoy working with the geriatric population."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I have various interests within healthcare service, so that is a tough question for me! If I had to narrow it to just one area of expertise, I would say palliative care and the necessary family support that comes with it."
Written by Krista Wenz on June 30th, 2022
13. What part of your healthcare career brings you the most stress?
Why the Interviewer Asks This Question
Stress is often a regular part of the day-to-day work experience, especially in healthcare. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (i.e., a healthcare professional should not find the sight of blood to be the most stressful part of the job).
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Focus on ending your response on a positive note. Briefly describe what part of your career you find stressful, then explain what you do to combat the stress.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"The part of my career that brings me the most stress is when the schedule is running behind. I like to be on time with my schedule to ensure that our patients and clients are assisted properly. What I have found helpful is scheduling the patients an extra five minutes apart, so the schedule stays on track."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
Written by Krista Wenz on June 30th, 2022
14. Tell me about yourself.
Why the Interviewer Asks This Question
Interviewers will often ask this question as an icebreaker and learn more about you than what they see on your resume. Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Focus on sharing a bit about your past, present, and future. Talk about your career path and hobbies and how you see a future with Mercy Health.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience I could have given myself, as I learned so much from seeing how the rest of the world lives. I returned to the US last month and have been actively looking for work for the past couple of weeks. I am looking forward to getting into a work routine again and to spending my career with Mercy Health."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in various races. I am a competitive individual and enjoy keeping fit. Being newer to my career in healthcare services, my biggest goal as of late has to take as many related courses and workshops as possible. I am eager to get a great start on my career."
Written by Krista Wenz on June 30th, 2022
15. Mercy Health supports a healthy balance between life and work. How do you ensure a healthy balance between your professional and personal life?
Why the Interviewer Asks This Question
Maintaining a healthy work/life balance is essential to prevent burnout, illness, and injury. Talk to the interviewer about how you can maintain that appropriate balance for yourself. The interviewer wants to see that you take time for yourself away from work to destress from the job.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Focus on describing how you maintain a healthy balance between your professional and personal life. Explain what you like to do on your days off and how your activities help you rejuvenate for your next shift.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I find that it's pretty simple to balance life and work with the right company. It doesn't feel like a chore when I enjoy what I do. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having quality time with my friends and family. I indulge in the things that make me happy, like running, paddleboarding, and yoga. I can give even more energy at work by consistently rejuvenating in this way."
Written by Krista Wenz on June 30th, 2022
16. Do you prefer to work in a team-based position or individually?
Why the Interviewer Asks This Question
The interviewer asks this question to see if you can work well on a team and by yourself when needed. Assure the interviewer you are a team player but can work alone when required. Working as a healthcare professional will see you doing both.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Talk to the interviewer about your preference for teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (i.e., I only like to work alone). You may work well without needing much management or direction, or perhaps you are better driven in a collaborative and team-led environment. Either way, be honest with the interviewer about your preferences without leaning negatively one way or the other.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I always give my best, whether I am doing an independent project or working in a team environment. I enjoy the camaraderie of working in a team, but I can also be successful working autonomously."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I have found, in the past, that I work well in an individually driven environment. However, I can also be productive in a team-based setting."
Written by Krista Wenz on June 30th, 2022
17. Mercy Health believes that optimal health involves mind, body, and spirit. We devote strong emphasis to spiritual care as well as physical. What are your thoughts regarding mixing medical care and spiritual care?
Why the Interviewer Asks This Question
A holistic approach to medicine involves caring for a person 'as a whole,' which means caring for a person in mind, body, and spirit. Although healthcare providers cannot force spiritual care upon a client, offering that type of support is very important. It is essential to note that Mercy Health's mission states, 'We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.' Knowing Mercy Health's mission and being amenable to it is something the interviewer is looking for in your answer.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
If you want to be considered for the position, it is best to agree with Mercy Health's focus on mixing medical care with spiritual care. You most likely agree with their philosophy if you applied to the position in the first place.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I believe compassion and understanding are qualities we should all bring to the workplace. Caring for someone's spiritual needs is crucial to making them feel I care about their thoughts and beliefs. I believe that if someone feels spiritually cared for, it will make them more at ease when I explain and attempt to treat their physical illnesses."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I agree 100% that healthcare professionals should provide spiritual care with medical care if the patient wishes. I have had patients ask me to pray with them, and I see the positive effect it has on their recovery. If a patient does not wish to have a spiritual aspect provided to them, I respect their wishes. I do not push anything on a patient that they are not comfortable with."
Written by Krista Wenz on June 30th, 2022
18. How would your former employer, professor, or coworkers describe your personality in three to four words?
Why the Interviewer Asks This Question
The interviewer wants to see how you think others perceive you. They also want to see if how you describe your personality aligns with Mercy Health's company culture. If you have been complimented on three or four personality traits from previous professors, coworkers, or employers, highlight those in your response.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
If you have letters of recommendation or employee performance reviews from past jobs that you would like to share, now is a good time to do so. When others describe your characteristics and qualities that make you a good employee, it carries more weight with the interviewer than if you use words to describe yourself.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"My former professors would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I have a letter of recommendation from my previous supervisor if you would like a copy for your records. She described me as outgoing, compassionate, honest, and organized. She said I was one of the best nurses she had worked with and would recommend me for any position for which I applied."
Written by Krista Wenz on June 30th, 2022
19. Mercy Health has over 30 primary and specialty clinics in Kentucky alone, in addition to our communities in Ohio. Do you have any concerns related to working within a community of this size?
Why the Interviewer Asks This Question
Being flexible and able to handle change is a skill that all employers desire to see. Transition, especially to an organization as large as Mercy Health, may seem daunting to someone from a smaller area. It is OK to feel a little 'out of your element' if you are willing to face the challenge. The interviewer is not trying to trick you. Instead, they want to know that you are up for the challenge of transitioning to a larger facility. Keep in mind that although this may seem overwhelming at first, an organization as large as Mercy Health can also have its perks.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
If you have worked in larger organizations similar to Mercy Health, focus on letting the interviewer know you are comfortable working in large communities. If your experience is in smaller communities, assure the interviewer that you will have no problem transitioning to a larger one.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I just moved to Ohio from a small community in northeast Louisiana. The hospital I came from was large for our area but nowhere near the size of Mercy Health's organization. I am very excited to see the many specialty areas and opportunities that Mercy Health offers to its employees and clients. I am looking forward to learning everything!"
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I have worked for the past ten years in hospitals in large cities, so that is all I know. I am used to working in large communities and look forward to furthering my career with Mercy Health."
Written by Krista Wenz on June 30th, 2022
20. Mercy Health seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?
Why the Interviewer Asks This Question
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Written by Darby Faubion
Focus Your Answer On
Healthcare professionals who possess critical thinking and problem-solving skills are essential to the healthcare industry. The interviewer wants to hear an example of solving a workplace problem to determine if you have strong problem-solving skills. Focus on giving a good workplace example that highlights your skills.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"In my most recent position, we had a consistent problem with employees arriving late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, I rewarded my employees for coming to work 10 minutes early. Also, I added a bonus for every month with zero sick days. Ultimately, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end, than the cost of lowered productivity due to absent employees. The program was successful, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I worked in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice weekly, and it completely solved our scheduling problem."
Written by Krista Wenz on June 30th, 2022
21. At Mercy Health we seek to hire healthcare professionals who have ambitions of growing their career. What are your professional goals for the next 3 to 5 years?
Why the Interviewer Asks This Question
Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit with Mercy Health while describing your 3 to 5-year professional goals.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Focus on describing your professional goals, including higher education, continuing education, and career advancement. If you plan to switch careers to another healthcare profession, be sure to mention that to the interviewer. Whatever your 3 to 5-year professional goals are, be sure to say they include Mercy Health.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"In 3-5 years, I would like to see my career with Mercy Health include a path towards a leadership role. I am keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"One of the attractive points of working for Mercy Health is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. Since I am new to the industry, I see myself over the next 3 to 5 years gaining experience and feeling confident in my skills and patient care. After I feel comfortable with my role, I would like to return to school and receive my master's degree. My longer-term plans are to promote to an administrative position with Mercy Health."
Written by Krista Wenz on June 30th, 2022
22. Mercy Health physicians and healthcare professionals are conducting medical research to help patients live healthier and longer lives. What are your thoughts regarding participation in clinical trials?
Why the Interviewer Asks This Question
Research is vital to improving the medical care that healthcare professionals provide. However, some people are uncomfortable with doing clinical trials on humans. The interviewer simply wants to know your opinion. Again, this is not a right or wrong answer. It may determine, however, what area of Mercy Health you may be offered a position in.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
It is best to be honest and forthright with your response. Describe your thoughts on why or why not clinical trials are essential for the healthcare industry.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I am excited to know the extent of involvement that Mercy Health has in research and clinical trials. Several years ago, I participated in a clinical trial when a new diabetes medication was introduced. I had great results and was happy to be able to participate."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I realize there are some people who are uncomfortable with clinical trials. Personally, I believe it is because of their lack of education regarding the matter. If we can have a part in advancing medicine and making life better for our clients, we should do whatever is possible to make that happen."
Written by Krista Wenz on June 30th, 2022
23. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
Why the Interviewer Asks This Question
The interviewer asks this question to see if you are the type of person who needs positive reinforcement or if you find motivation within to perform your job. Most healthcare professionals do not enter the profession because they seek acknowledgment. Most do the job because they love helping people, regardless of if their work goes unnoticed. Describe how you stay motivated in a sometimes 'thankless' job.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Focus on describing what motivates you to perform your job each day. Perhaps you are motivated by seeing your patients improve over time or find inspiration by working with a team to achieve a common goal. Or, you may stay motivated by the occasional 'thank you' or pat on the back.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."
Written by Darby Faubion
2nd Answer Example
"My chosen career was helping people at exactly the point they were most vulnerable. So, I do not expect thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it elsewhere instead of expecting it from my patients. Nowadays, I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of people's lives. And I make work-related goals I can achieve for satisfaction."
Written by Krista Wenz on June 30th, 2022
24. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
Why the Interviewer Asks This Question
Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Mercy Health would be offering you. The interviewer would like to dig deeper into your areas of interest regarding healthcare services. They want to know that your passions align well with what Mercy Health offers.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
When you review the specialty services offered on Mercy Health's website, you can choose an area you would like to learn more about. For example, you may be trained in emergency services but find cancer care interesting. Mercy Health offers cancer care services, so the interviewer will see that you are interested in a service they provide.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"If I could expand my expertise in any healthcare service area, I would choose anything within cancer care. This is one of the reasons I have applied to your company as I want to expand my knowledge in this area. I feel that your focus on this specialty will be a great fit with my long-term career goals."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I was excited to see that Mercy Health offers kidney transplants. I am interested in learning more about this specialty area as I have a family member on the transplant list. I want to be more educated in this area to help my family navigate the process."
Written by Krista Wenz on June 30th, 2022
25. Working in the healthcare industry requires strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?
Why the Interviewer Asks This Question
The success of the healthcare industry thrives on the accuracy of information and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your daily activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, highlight that you are successful in organizing your day.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
If you have a letter of recommendation or past performance review highlighting your organizational skills or close attention to detail, focus on using those in your response. When a previous employer or reference commends you on these skills, it carries more weight than if you describe yourself. It is also recommended to make copies of your letters of recommendation and performance reviews in case the interviewer would like them for their file.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I am a highly detailed person, and I thrive on having a high level of organization in my day. If I am offered a position with Mercy Health, you will never find me to be disorganized! This organization includes my scheduling, paperwork, and more. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way, it's easier to transition care, and the patient has all their information in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."
Written by Krista Wenz on June 30th, 2022
26. In order to work for Mercy Health, you must pass a full criminal background check. Is there anything in your background that may be a concern?
Why the Interviewer Asks This Question
Working in the healthcare industry means you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
If you have something that will show up in your background check, focus on being honest and upfront with the interviewer. Explain what they will find during your background check and describe what happened. If the interviewer sees that your offense was minor or that you were a juvenile at the time, they may overlook the charge. If you do not have a criminal background, tell them you consent to a full background as you have nothing to hide.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I have a misdemeanor on my record from 15 years ago after being charged with a DUI. I completed the required community service, probation, attended alcohol classes, and paid my fines. I learned from that experience and have not drank alcohol since then. I am happy to continue with the interview process and comply with your background checks should you allow for some exceptions."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I have a clean criminal record and am happy to comply with any background check you require of me."
Written by Darby Faubion
27. What is your patient care philosophy?
Why the Interviewer Asks This Question
It's always a great idea to research the company before your interview. You want to know their care philosophy so that your answer can reflect what is important to them. The interviewer wants to determine if your philosophy aligns with Mercy Health's core values and mission. Keep your answer concise yet sincere.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
A few of Mercy Health's core values are to honor the sacredness and dignity of every person, commit to those who are poor and vulnerable, and embrace a culture that prevents harm and nurtures a healing, safe environment. Focus on weaving a few core values into your patient care philosophy in your response.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"Every day at work, I remind myself that everyone I come across has their struggles. Every person we care for has a story. I make sure to get to know my patients whenever possible. Everyone has the right to compassionate care, especially those who are poor and vulnerable."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"My patient care philosophy is similar to Mercy Health's core values and principles. I have a strong commitment to improving health in every patient I see, and I stand and serve those who are poor and vulnerable with compassionate care."
Written by Krista Wenz on June 30th, 2022
28. At Mercy Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
Why the Interviewer Asks This Question
Assure the interviewer that you would treat everyone at Mercy Health with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.
Written by Darby Faubion
Focus Your Answer On
The interviewer wants to ensure you have strong relationship-building skills and that you would foster the relationships they have built if hired. Focus on letting the interviewer know how you would be a great ambassador for Mercy Health if chosen for the position.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I have often been complimented on my relationship-building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my people skills. Rest assured, I would be a great ambassador of positive relationships for Mercy Health if hired."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I am happy to hear that Mercy Health values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. In the past, I've had a lot of success by focusing on building a reputation for consistency and follow-up. What you describe is a good fit for me. These skills are valued by reputable vendors, and I'd like to represent a company that wants to create long-term sustainable partnerships."
Written by Krista Wenz on June 30th, 2022
29. Ohio leads the nation in opiate abuse. Across our communities, Mercy Health has a priority to help put an end to the opioid epidemic. Have you or anyone you've known been affected by drug abuse?
Why the Interviewer Asks This Question
The interviewer is not asking this question to see if you have ever abused drugs. Compassion and healing are at the core of Mercy Health's mission. The interviewer is trying to see if you have experienced the effects of drug abuse. When someone is affected either personally or through someone they know, it tends to give a more profound understanding of what it takes to overcome these addictions.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Be honest. There is no wrong answer. If you have never used or been around someone who has used drugs, that's fine. If you have, that's ok, too. Now is a perfect time to share your feelings regarding an epidemic sweeping across our nation.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"I have never abused drugs of any type. I have a family member who was addicted to pain medicine after a bad car accident. I saw the effects that the addiction had not only on him but on his family, as well. It took a long time to break that addiction. I am glad to know that an institution like Mercy Health recognizes this epidemic for what it is, a crisis. I believe my personal experience with what I saw my family member go through is something I can use to encourage patients at Mercy Health to live a life free from drug abuse."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"Yes, my father was addicted to drugs and alcohol when I was growing up. He had been in the Vietnam War and came home with PTSD. He turned to drugs and alcohol, which ended up with my mother divorcing him when I was 12. It took him almost 40 years to get help, but he is now clean and sober and has been for almost five years. I am really proud of him and know how hard it is to admit when you have a problem."
Written by Krista Wenz on June 30th, 2022
30. The healthcare industry can be an emotional profession. Have your emotions ever interfered with your ability to perform your job?
Why the Interviewer Asks This Question
The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Remember that almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:
- Expressive
- Communicative
- Open
- Unreserved
- Warm-Hearted
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Focus on assuring the interviewer that even though you are an emotional and compassionate individual, you do not let your feelings interfere with your work. As a healthcare professional, you must be strong for your patients and family members and keep your emotions in check.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"Everyone is emotional to a certain degree, and I consider myself kind-hearted and open. A healthcare career can sometimes be emotional; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"This is a great question. We've all had those tough cases. A child dies, a patient yells at you, or you must give someone a cancer diagnosis. It is professional to take a few minutes after an encounter and let those emotions come and go. I cope with these emotions by telling myself that it's not my story; it's the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."
Written by Krista Wenz on June 30th, 2022
31. At Mercy Health we seek to hire healthcare professionals who display a strong interest in the healthcare arena. Would you consider yourself dedicated to your career?
Why the Interviewer Asks This Question
Assure the interviewer that you are dedicated to a lucrative career in the healthcare industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Mercy Health as long as possible.
Written by Krista Wenz on June 30th, 2022
Focus Your Answer On
Focus on describing how you have worked hard to pursue a career in healthcare and that you plan on staying in the field until you retire. Be sure to highlight your dedication to fulfilling your career with Mercy Health if offered the position.
Written by Krista Wenz on June 30th, 2022
1st Answer Example
"My entire career has been dedicated to the healthcare field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with Mercy Health is because I can see a long-term fit here. I plan to work in the healthcare industry for my entire career."
Written by Krista Wenz on June 30th, 2022
2nd Answer Example
"I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked in multiple clinics. I know this is the right career for me, and I see myself retiring with Mercy Health."
Written by Krista Wenz on June 30th, 2022