How to Answer: At Humana, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.
Advice and answer examples written specifically for a Humana job interview.
2. At Humana, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.
How to Answer
The interviewer wants to make sure you are comfortable giving feedback to others, even if you aren't a supervisor. Demonstrate that you are confident in delivering a feedback message to others.
1st Answer Example
"I heard my colleague on the phone, and she was struggling from the very beginning. I could hear the agitation in her voice 30 seconds into this call. I couldn't hear what the caller said, but I could hear her frustration. After the call ended, I asked her what happened. She said the caller was rude and upset, and she felt hurt by what he said. I talked with her about some ways to handle upset customers and about listening and staying calm. She said she knew that, but I told her that her frustration was apparent. She seemed a little off-put for a few days, but later in the week, she thanked me for being honest with her."
Written by Krista Wenz on May 25th, 2022
2nd Answer Example
"We were listening to some calls as a group to learn from each other. I noticed that people have a hard time speaking up when we are in these situations, but I try to find one positive and negative thing about each call and how the representative handled it. I'm not afraid to voice my opinion, and I know it will help not only the rep who dealt with that caller but the whole team."
Written by Krista Wenz on May 25th, 2022